Complaints

This profile includes complaints for Pete's RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pete's RV Center

  4016 Williston Rd South Burlington, VT 05403

• 

  Pete's RV Center

  5728 Dorchester Rd North Charleston, SC 29418-5508

• 

  Pete's RV Center

  171 Washington St Plainville, MA 02762-1308

• 

  Pete's RV Center

  444 E Main St Mountville, PA 17554-1711

• 

  Pete's RV Center

  500 E Lincoln Hwy Schererville, IN 46375

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Jayco RV from Petes RV in **** the end of June 2022. 2/3 yr warranty. Multiple defects and damage to unit. Petes failed to submit warranty claim or provide warranty work. ***** manufacturing attempted to resolve and Petes refused to respond to me and *****. Began communicating in Oct 2022 to Petes including the following: ************************* work ************* 2022 to complete the following (see multiple email exchanges)correct alignment of slider and motor adjustment,House door lock misaligned doesnt lock fix floor tear where slider tore it due to being out of alignment,tighten all cabinet door closure fixtures,fix door seal,replace exterior decal torn on lot prior to taking possession,install cabinet interior wall missing Gas cap doesnt close default computer settings Drawers out of alignment Delivered RV to Petes 4/28. They represented they would file warranty claim to *****. Never did. I contacted **** who in turn contacted Petes and me. Petes never responded to them. Due to Petes refusal to respond ***** directed me to take RV to another service provider. I retrieve my RV from Petes on 5/8 as their service department is untrained, and incapable to provide warranty service they contracted to when I purchased my RV. Petes Service Manager, ***** responses was to say all my staff are new and overwhelmed , make excuses for not responding to attempts to communicate and to deny any knowledge of Jaycos efforts to communicate with him. He then became verbally aggressive with me and when I told him I would not tolerate him being disrespectful he told me if he wanted to be disrespectful to me, he would. I brought my RV to Camping World in ******** ** yesterday. Because unit's decal was damaged at Petes, I would be required to pay for it unless Petes would forward it to me. I email Petes to send me the decal. It is unacceptable for me to pay for work covered by warranty.

  Business Response

  Date: 06/07/2023

  When you came in for your scheduled appointment, we were in the process of revamping our service department, and unfortunately, the new staff were not up to speed on your situation.  We fell short of your expectations, and given the opportunity, would love a chance to earn back your business. Regarding your decal, well check in with our parts department and if the decals are in stock wed be happy to forward them along. please feel free to communicate directly with the service manger on this case. 

  Customer Answer

  Date: 06/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not accept ****'s ** response. See attached correspondence documenting the defects of this *** the failure and misrepresentations of their staff, specifically their service manager and the obstruction of submitting the warranty claim which has yet to be submitted to *****. And moreover, the sale of a structurally defective ** unit with the promise to provide a full service department post sale.  To now suggest that I should rely on the same person to resolve this matter is disingenuous.  Further on the issue of the decal, the documentation shows ****'s ordered the replacement due to damaging the part on their lot.  I do not accept the response that "if the replacement is still in their possession they will forward it to me". It is ****'s responsibility to provide the part, period. Further, I will not accept any resolution that does not include a written agreement/obligation from ****'s ** that they will be fully responsible for a complete refund of the $102,000 I paid for this ** if the multiple defects are not able to be resolved under the warranty, which can't happen if they don't submit the warranty claim as the dealer to *****. This is between ****'s and Jayco.  I have done what is required by the purchaser.  As the dealer that sold me the *** and then forced me at *****'s direction to seek warranty work through another service department because ****'s service department was in a transition period, completely unqualified and misrepresented their capabilities to service the ** they sold me is not my responsibility and is rejected.  I request this claim be escalated to the next level, and at a minimum someone from ****'s legal counsel contact me directly to discuss resolution.  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 06/12/2023

  When you came in for your scheduled appointment, we were in the process of revamping our service department, and unfortunately, the new staff were not up to speed on your situation.  We fell short of your expectations, and given the opportunity, would love a chance to earn back your business. Regarding your decal, well check in with our parts department and if the decals are in stock wed be happy to forward them along. please feel free to communicate directly with the service manger on this case. 

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I submitted a detailed rejection which your office received on Friday June 9th with attachments.  I do not see anything new in this email to respond to.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, two years ago I sent my camper to Petes RV in ********** ** for warranty repairs to the sewer valves. Part of the fix was to remove the under-belly protection so that they could check the valves. When they were done, they delivered the camper back to my house, but they did not secure the under-belly material. The under-belly material was dragged along the highway from Plainville to Hudson ** and it was damaged beyond repair. They had to order new material to replace the underbelly. They had my camper from November 2021 to May of 2022, but failed to repair it properly. I used the camper from May to November of 2022. Petes RV said they had the replacement material and to drop it off for the repair. They informed me that they got the wrong part and need to reorder the correct part. Speed forward to May 17, 2023. I went to pick up my camper after 7 months of them having it and found that it was damage to the back left upper ******, the front overhang and damage to the king *** hitch. My hitch needs a capture plate to engage the Pullrite supper slide hitch. Petes RV moved my camper with a hitch that was not a slide type hitch. This move bent the frame of the king *** hitch and to the capture plate, most likely totaling the camper because the repair is too costly.I need your help to make sure that Petes RV doesnt try to hide the damage and deliver me a faulty unsafe camper. They have had the camper for 14 months out of the 28 months that I have owned it. I have asked to get ***** involved to make sure that they dont hide the damage and to have the manufacture certify that it is going to safe to use of if it needs to be totaled and replaced. I have asked for daily updates but to no avail.

  Business Response

  Date: 05/26/2023

  Once we were notified of the internal lot ****** damage, we took immediate action in contacting the customer of our action plan to resolve the damages. As of today, May 26th, 2023 the exterior damage has been mended by *********************. We also contracted with TRIC mobile ** repair/service on May 21st to inspect the frame for potential damages. The mobile technician from TRIC measured all points of the **s frame and found no damage or concerns with the structure. The final concern was the hitch, ************** team started the removal and installation process last night and we fully expect the ** to be ready for delivery or pickup by end of day May 26, 2023. If something does change with our described plan above, well make every attempt to contact customer and update him on the repair status. We can continue to communicate directly with the customer, and no longer via the facilitation of the BBB.

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  today is the 26 and the repairs have not been completed and I was not notified that the repairs were complete. I was also supposed to be reimbursed for the money I lost for my camping reservation. I'm not scheduled to do an inspection with the RV technician until June 1st. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/31/2023

  Per previous response, customer is welcome to continue communicating directly with the service staff, including the fixed ops director to work through resolution.  

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Company does not provide timely updates on the repairs and have paid me for camping cancelation fees. It takes several calls to get them to call me back! 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased A Jayco 33 rbts From ************* in August 2019 with an extended Warranty. In March I had an appointment to have a slide out repaired and was told **** days then 2 weeks from then. It is now May 18 over 2 months later and my camper has not even been looked at, with no promise other then its in the "que" attempts to contact several managers have not been returned. I will be picking my camper up, no repair done and bringing it to another dealer unless this can be resolved in the next week or 2. this should be a warranty repair and I should not have to pull it and go to another dealership. It should have been fixed in the time it was quoted

  Business Response

  Date: 05/19/2023

  After reviewing the situation with management, the service advisor team in S. *******, ** contacted ****** 5/18 after they had an opportunity to evaluate and fix his unit. Like all of our customers, our goal is to make sure ******'s RV is in fine working condition for his upcoming camping adventures. He is welcome to continue having direct dialogue as necessary with the service advisor or manager.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLease see the attached material. We have tried several times to resolve this matter. Find out why our camper was not brand new and receive reimbursement for $2450.90 plus.Had to pay $995.00 and wait about a month to get reimbursed for the first issue.After notifying ****'s as early as July 5th regarding the generator we are still working to get it fixed.******* Service asked " Where have you been with this camper? There is so much rust and dirty brown fuel."We have been just on streets and flat surfaces. These problems were there from day 1.We wonder why it had **** miles on it when we purchased it? The mileage should only of been about half that if it went from Indiana to PA and then CT.Mold on all the literature? Was it in a flood? We have only put about **** miles on it and a lot of that was back and forth trying to get things fixed. We have spent countless hours of travel time and gas money to try and get it working properly. We have so many emails and this is just a fraction of what we have been through.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2013 copper canyon 5th wheel camper from Petes rv in ********* ** I believe late may/early June. Of 2022 for the price of $21,100 out the door tax title registration. Price on camper was $19,900 Ive been calling and emailing back and forth for about a month now and have been going in circles about the crazy amount of water damage. Now before I purchased the camper and this guy was showing me it I asked him about the back wall how it looked wavey his reply was that it was normal and that there is no water damage in back wall. After having it for a month. The s**** pulled out of the wall for the curtain when I was lowering the curtain and thats when I realized that the whole back wall was water damaged and can push my fingers through most of the back wall if I were to push hard enough. Since then Im noticing that its traveling to the floor as well and back side walls. Also the front slide out for the bedroom floor is completely rotted. I just want them to do whats right repair or a refund.

  Customer Answer

  Date: 10/28/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 10/29/2022

  This customer did contact *****, in service and sent her a few pictures (on 10/04/22) of the condition of the unit. The pictures do show signs of water damage and ***** advised that in service we would only be able to repair unit. At this time, consumer wanted to talk with sales and he was to contact a sales manager. The sales manager, and sales director are aware of this situation and will facilitate directly with the customer to come up with a resolution.

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  I received a call from Petes rv about the water damage and their solution to solving this problem. I do not accept their offer as theyre now just lieing to me to make it look like they didnt know. The sales manager contacted me and told me that the wavy wall is also normal and hes 100% sure that its not from water damage.  So I contacted a rv repair shop in my town and he told me its 100% from water damage its . Called delamination. It starts to separate the glue from the fiberglass. Petes offerd to fix it  for the price that sales pay for repairs. $50 per hour. Which isnt right when the camper came damaged and I paid full book value on the camper. so Im rejecting this offer. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 11/05/2022

  This complaint was carefully reviewed by the sales and management team, and the condition of the vehicle upon purchase was throughly explained to the customer. If the customer wished to proceed with additional cosmetic repairs to the exterior, a largely discounted service rate was offered. 

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed 

  I have no clue where they are coming up with there response but obviously its to try and cover there wrong doing   Im tired of the lies and going in circles. I paid the full book value on a camper that has water damage when I was told that it was solid nand had no water damage. Why should I have to pay for repairs that I was lied to about. So if you explained thoroughly to me the condition of the camper I never would have bought it. And definitely not for the full book value.  But honestly if this is how you treat your customers I want nothing to do with it anymore. My review will be wrote so this wont happen to the next  guy!

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint has to do with the newly acquired ****'s RV service center located in **********, **. This establishment has horrible customer service (ex. numerous calls not returned, promises not executed, timelines not met). I dropped my brand new travel trailer off for a few minor and simple repairs. This service center sat on it for 2.5 months. I probably should have fixed these things myself, as they would have taken me 2 weeks maximum. Anyways, there were several instances where they said they would take action on things, but then fell through on their promises which led to my trailer being in their possession even longer. Aside from these minor repairs, I asked for my gray water plumbing to be re-routed which they told me was "impossible". After speaking with the service rep and shop ******* face to face, they told me if I spent enough money to do so, it could be done. I was promised an estimate to re-route the plumbing (among others) by the end of the day, but 2 weeks have passed and nothing. I should have listed to others who have taken their RV's there for service, as they advised me not to do this. Now I have lost my summer to truly utilize my new trailer as it sat on their lot for way longer than was needed to accommodate the repairs.

  Business Response

  Date: 10/06/2022

  All work is completed on this unit with the exception of the estimate to re-route plumbing. 
  
  This customer was informed that this would not be a cost-effective job, nor would we be able to guarantee that the kitchen sink would drain properly. 
  
  The customer insisted that he would still like an estimate. 
  
  The shop ******* just completed the labor portion of the estimate, and we will be turning in to parts in the morning to work up part pricing to complete the estimate. The goal would be to have the estimate emailed to the customer by the end of day tomorrow (10/7). 
  
  The unit is in the customer's possession as of 09/29/2022. 
  

  The customer is welcome to continue to communicate directly with the fixed ops manager. With confidence in resolving this matter, there will be no further facilitation via the BBB portal.

  
  

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  See attached 

   

   

  Business Response

  Date: 11/02/2022

  The customer is welcome to continue to communicate directly with the fixed ops manager. With confidence in resolving this matter, there will be no further facilitation via the BBB portal.Tell us why here...

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new GreyWolf 26dbh rv in July 2021 and brought it back for warranty work in October 2021. The items needing to be replaced were 2 doors with decals, and a camera. To this date 9/28/2022 one of the doors has not been replaced and I am missing the decal for the door that was replaced, and the dealer simply states they have not received it from the manufacturer and gives no further information. I have spoken to the owner of the dealership *********************** as well as the head of service ***** (8/18/2022) who assured me they would have the issue resolved as quickly as possible. This item is not custom but a standard door on all of the Greywolf models.

  Business Response

  Date: 10/01/2022

  According to sales director ************: "I will follow up with Manufacturers on Monday and see where door is, already told customer we would install door at his storage facility if need be." Customer is welcome to communicate directly with him through this resolution. There will be not further facilitation through BBB.  Thanks.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year we purchased a North Point 5th wheel camper for $65,000 plus an extended warranty which is even more. Upon inspection before it was removed from the site the following was noted: - kitchen chair need replacement -fan in kitchen did not work We received the camper with the understanding that these things would be fixed. They were not and the camper was not winterized properly so the fresh water tank leaked due to a crack in the pump. This was serviced and replaced by a service man where the camper resides with ****'s approval. The bill was $300.00 and we paid it with the understanding that it would be reimbursed later. This has not happened over a year later. This spring 2022, upon opening the camper we noted that the back door to the camper water mechanics would not open. Park repairman had to pry open and now it does not shut of course! This needs replacement as well as the fact that there have been recalls that need to be completed. We also used the folding kitchen chairs for the first time this summer and one of them collapsed upon the person sitting down. The screws that hold the piece together were very tiny so it is not a surprise they let go. We are not happy with the service provided thus far and can't get even the simplest of things done with this business even after repeated phone calls etc. This needs to be addressed as it is an inappropriate business practice to not address a buyers concerns and issues.

  Business Response

  Date: 08/17/2022

  According to sales manager, we are waiting on the customer to provide us with some needed information regarding the ordering of parts. As far as the $300.00 refund not sure when or if it has been submitted and to whom, but ***** happy to talk through the one directly with customer. Additionally,  our service advisor *********************** attempted to make contact within last couple of days but was unsuccessful. Please contact ***** or ***** directly at the dealership so we can continue to assist in resolving the issues at hand.