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TDI Repair & Towing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went off the road called AAA to come out and remove the car. The first truck was unable to remove the car. They said to call back and request a truck with a wheel lift to get the car out. I called *** they stated theyd send another truck out. By 9:30 a manager said that they would send someone out as soon as possible and that we could leave the car. A state trooper requested a tow truck without our knowledge so TDI came out to remove the car and has charged us for two storage days when the car didnt get to there site until 11:53pm so I got stuck paying an additional $60 fee for 7 minutes. Im just really frustrated as I now have to pay $610 when they shouldnt be allowed to charge $60 for 7 minutes.

    Business Response

    Date: 02/27/2025

    TDI WAS CALLED OUT BY THE STATE POLICE BECAUSE THE PROVIDER THAT THE CUSTOMER HAD COULD NOT PROVIDE THE SERVICES NEEDED, WHAT HAPPENED WITH HER PROVIDER NOT SHOWING UP IS NOT AN IISSUE THAT SHOULD BE HELD AGAINST US, WE WERE DOING AS DIRECTED BY THE STATE POLICE FOR THE SAFETY OF ALL INVOLVED.

    AS FAR AS THE STORAGE GOES THE VEHICLE WAS ON OUR PROPERTY FOR TECHNICALLY 4 DAYS DAYS BEFORE THE VEHICLE WAS PICKED UP AND THE CUSTOMER WAS ONLY CHARGED FOR 2 DAYS OF STORAGE.  PLEASE SEE ATTACHED INVOICE THAT WAS PAID.  

    Customer Answer

    Date: 02/27/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** ******

TDI Repair & Towing is BBB Accredited.

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