Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CRS was used to transport my vehicles from AZ to **. The cars were picked up on 2.25.25 My Porsche sent alerts on 2.28 alerting me that the vehicles were located at ********************************************************************. The drivers who picked up and loaded my vehicles contacted me a short time later advising my cars were in ******* and would be delivered to me on 3.3.25. I called ****** (CRS)on 3.4 inquiring about my vehicles. ****** called advised my cars would be delivered in an hour. This was at 12:43 on 3.4.25. I received a text from the delivery driver advising he was an hour away and if he could drop my cars at an Amazon Delivery station located at ********************************************************************************. I obtained a cashiers check for final payment for the delivery of the cars, then drove to the Amazon address and waited for 2 hours for my cars (1:45pm to 3:50 pm). The driver never showed and I drove home. I received a call at 4.30 from the driver advising he was at the ************** and had pulled my cars off his truck. I told the driver he would have to deliver the cars to me as the person I had with me to drive 1 of the 2 of my cars has left to go to work. The driver refused to deliver my cars and wanted to leave my cars parked in an unsecure Amazon parking lot. I asked the driver to bring my cars to a Publix on the same street at my home. My cars were brought to the Publix at 5.50 pm. The driver demanded cash, before he would give me my keys to my cars. I told him I had a cashiers check to which he replied Gimmie my cash, bitch!). He loaded my mustang back onto the truck. I took possession of my *******. The driver left with my mustang. ****** keeps advising the driver refused to drive into my neighborhood. I provided several pictures of tractor trailers parked on my street. My moving company who delivered my storage unit was able to drive and maneuver a tractor trailer twice the size of the auto transport trailer into my street directly in front of my home with NO ISSUES.

  

  Business Response

  Date: 03/17/2025

  This customer is out of line and has not even paid for her auto shipmenst of two cars and  did take one from the delivery point and drove off.  She is trying to use BBB to extort money and further expense from us and the carrier when they have not been paid.  After 2 attempts to deliver her cars and failed due to the customer not coorperating at the delivery site the carrier finally had to leave to pick up two other cars.  Everytime I spoke to her she hang up on my do I had no opportunity to discuss options.  One of her cars are currrently still with carrier since she said she didbnt want it.  They have not been paid $1700
  
  Let me know what course of action we have insteat of being extorted by customers.
  
  Regards
  
  *** *****
  Consumers Relocation Services

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
   I am not extorting anything. I paid for a service that was not provided. One of the two vehicles I paid to have delivered to my home has been stolen by the listed company.  The company refused to deliver my vehicles to my home as outlined in their contract, the driver demanded cash when showed the cashiers check purchased to pay for the final payment upon delivery of my vehicles (even though I was forced to meet the driver in the back of a shopping center at night) as this option is also listed in the contract provided by this business, I was also called a derogatory term by the driver, the driver then stole one of my vehicles; location of this car is unknown. I still have the cashiers check purchased on 3.4.25 for ******* made payable to Kings Auto transport on my person.  Kings Auto can received a reduced amount upon delivery of my 2015 Mustang to my home and also the return of my two key fobs to the listed Mustang and also my Porsche Taycan. This adjusted amount is to cover the additional rental car fees incurred due to the delays from this business, also the inconvenience and disrespect, and lastly the breach of contact from the business. This business keeps advising the drivers have discretion on where they deliver however, this is listed nowhere on the contract I received that they provided. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Arkeda

   

   

  

  Business Response

  Date: 03/26/2025

  Ms. ******* has not paid for the shipment of her vehicles. Ms. ******* left the 2nd agreed upon drop off location after her ****** was off loaded without any payment made to driver.  The driver had already attempted delivery twice and had other deliveries that needed to be made.  The mustang was taken to their terminal location for storage until the 2 vehicles transport was paid in addition to the storage now being accrued.   As per her own highlighting of the Terms & Conditions she understood the meaning of "door to door" and first agreed to the Amazon parking lot and then refused it and then she approved the second location where she took off after the first car was unloaded.  She continued to demand the driver deliver to her home to which the driver clearly indicated to her that he could not access her street safely.  He is responsible for all the vehicles on his truck and the discretion is his.  ****** worked diligently with Ms. ******* to try and come up with an alternate plan but he could not even get a word in during her ranting and continued to demand delivery to her home.  She screamed at him and  hung up on him each time he called to try and help.   On March 17th I emailed Ms. ******* and offered to pay the delivery fee of the mustang from their storage facility.  Her reply "Find someone else to play with. And deliver my vehicle to my home. Thanx " was totally out of line.  Unfortunately this has been her  tone throughout the process.  We value our customers and always assist in unexpected situations but there is nothing more that we can do Ms. ******* at this time.   The ********************** requires that she pay for the shipment of her vehicles and the accrued storage to date.  As per my email to her, we will pay for the delivery from storage as gesture of goodwill.