Complaints

This profile includes complaints for Tata Harper Skin Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tata Harper Skin Care has 2 locations, listed below.

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  Tata Harper Skin Care

  1136 Wooster Rd Whiting, VT 05778-9712

• 

  Tata Harper Skin Care

  120 Graham Way Ste 200 Shelburne, VT 05482-7217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $120 moisturizer from Tata Harper and decided it wasnt a good fit for my skin type so I sent it back to return within their 30 day return policy.They said they would only be able to give me a store credit rather than giving me the money back because their policy states All approved returns will be refunded to the original payment method - credit card, Paypal or Afterpay. If this is not possible, such as a deactivated credit card, please contact your bank directly for assistance, or we will issue a store credit.I had to cancel the credit card I bought the order with because of fraud. I explained this to Tata Harper but they said they couldnt give me the money and can only do store credit because it poses security risks not issuing the money to the original form of payment. Tata Harper issued me a store credit on July 18th, 2022 with a 9/30/22 expiration date. As stated in their policy I contacted my bank to file a dispute because I did not want store credit. I told Tata Harper that I was filing a dispute with my bank. My bank deposited the $120 refund into my bank account on 8/4/22 so I thought I had received my money back but it turns out my bank only did that temporarily as a provisional credit while my bank was investigating the dispute. On 10/4/22 my bank reversed the $120 provisional credit from my account because the investigation of my dispute claim with Tata Harper concluded that the transaction was valid. At the point of me finding out the $120 my bank deposited in my account was only a provisional credit it was too late for me to even use the coupon Tata Harper issued me because it expired on 9/30/22. I asked them to issue me a new one because that one expired and they are refusing to. I returned my product within the 30 window. My refund is valid. I sent my product back to them that I paid for and now they want to keep my money? Thats not right and I should either be sent my product back since I already paid for it or they can issue me a new store credit.I also dont understand why they cant give my bank the money. Going through my bank would be VERY secure. Their policy even says to contact your bank.If I knew any of this was going to happen I would have never returned the package in the first place. Tata Harper has $120 of my money and I have received nothing from them in return.

  Business Response

  Date: 12/05/2022

  Hi there,

   

  This customer was emailed their credit for the transaction, order 300422640, per our policies stated on our website.  Here is the email:

  Hi *******,
  
  
  Thanks for touching base!
  
  
  Please use the code THSGC71822120 for $120 off your next order with us.*
  *This offer excludes gift cards and must all be used at one time.
  You may apply code in the promo code box (not the gift card payment box). 
  Code cannot be combined with any other offer.
  Expires 9/30/22.
  
  
  Please let us know if you have any additional questions and we will be happy to assist!
  
  All the best,
  Team Tata

   

  The terms and expiration date of the credit is clearly stated in the email.

   

  Please let us know if you have any additional questions.

   

  All the best,

  Team Tata

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped back this order using Tata Haprers Shipping Label. The package was lost in transit and Tata Harper will not issue a refund or file a claim with the shipper. I cannot file a lost package claim with the shipper because Tata Harper issued the return shipping label.Please refund me.Order *********

  Business Response

  Date: 09/27/2022

  Dear BBB,

   

  This customer reached out on July 27th to request to return their items from order 300430643. (Screenshots attached).

  On August 10th this customer emailed requesting information about their return.  We did not receive it nor was the prepaid ***** return shipping label ever scanned. (Screenshot attached).

  This customer then emailed us a digitally altered receipt from *****. (file attached).

  Please let us know if you need any further information regarding this complaint, we are happy to help.

   

  All the best,

  Team Tata

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my is***s and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Since Tata Harper was unwilling to file a claim for this parcel, I contacted ***** and ***** opened a claim for me. Since then, the item has been located and is in transit.
  
  DO NOT EVER call me a liar and accuse me of doctoring documents again or I will *** for defamation. It is clear that you did not care to investigate what happened and I had to spend my own time and resources trying to locate the package. Horrible business practices.  

  Business Response

  Date: 09/27/2022

  Complaint # ******** was filed on 9/23/2022 by **********************
  Order 300430643
  This customer was emailed a prepaid ***** return label on 7/28/2022. The ***** label was never scanned by *****, we have no record of the package being returned to our facility for a refund.
  

  
  

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  This is FALSE. Per the tracking, I notified ***** and a claim was opened.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****