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Business Profile

Cable TVs

Astound Broadband powered by Wave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by Wave has 30 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 195 Customer Reviews

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    Review Details

    • Richard B

      Date: 07/08/2025

      Richard B

      Date: 07/08/2025

      They raised my bill $15 without informing me and for no reason they could explain. They also were supposed to update my equipment as I am still using a modem and a router. They are impossible to reach. I see why they are not BBB accredited as they are sneaky and dishonest.

      Astound Broadband powered by Wave

      Date: 07/09/2025

      Hello, *******! Thank you for reaching out to Astound. We'd be glad assist you with your billing and equipment-related concerns. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound family! -******

    • Mike C

      Date: 07/07/2025

      Mike C

      Date: 07/07/2025

      Well, here's another bad review Astound will ignore. The past few months my rate keeps getting raised, I call, get an adjustment, then get billed more again.We really really need another ISP in the area. Maybe some competition will bring your customer service levels up to "Merely Sadistic".Astound Broadband is ASTOUNDINGLY BAD!

      Astound Broadband powered by Wave

      Date: 07/09/2025

      Hi, ****! Thank you for reaching out to Astound. Asa consumer myself, I understand how important it is to get service and products at affordable rates. Let's review your account together to make sure you are getting the best possible value. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Emily B

      Date: 06/25/2025

      I recently received a bill that had additional 380 dollar charge on it. When I contacted them about it, the individual stated it was for equipment and asked if I had cancelled service with them. I had not. I told them I have had the same service and same old equipment for years. They told me they had to open a case and the fee would be removed. The next day I received a call stating that I would not get credit for the fee until I turned in equipment or provided proof that it was turned in. When I asked when I had this service they told me it was 6 years ago in 2019! Why are they just now billing me for equipment I supposedly had in 2019? They basically told me there was nothing they could do and they needed their 6 year old equipment back. I have been a loyal customer for years. Ive stayed with them through the price hikes and everything and theres nothing they can do. Unbelievable. I would not recommend them to anyone.

    • Mark G

      Date: 06/13/2025

      Mark G

      Date: 06/13/2025

      After two years of being a loyal customer, ******************** jacked up my rate by 50% while still offering my old price to new customers. Thats their version of loyalty? No warning, no negotiation, just a slap in the face.

      Astound Broadband powered by Wave

      Date: 06/17/2025

      Hello, ****! Thank you for reaching out to Astound. It is very important to us that our customers feel that they are getting service at a great value from us. We'd be glad to review your account with you. Please email us at ***************************************** with "BBB Review" the subject of the message so we can take a closer look at things together. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Jeremiah P

      Date: 06/12/2025

      Jeremiah P

      Date: 06/12/2025

      ******** company and bad customer service. Doesn't surprise me that they aren't BBB accredited. They are losing customers faster than they are gaining, not sure why they wont work with their current customers before we cancel. What a joke.

      Astound Broadband powered by Wave

      Date: 06/13/2025

      Hello, ********! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ********************** with "BBB Review" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

    • Ozzy A

      Date: 06/11/2025

      Ozzy A

      Date: 06/11/2025

      This company has failed to refund $800 for equipment that has been returned over a month. Ive contacted them multiple times, and they consistently tell me that the refund will be processed within the next 22 days. Be aware, this company is another example of a business that fails to meet its obligations to consumers.

      Astound Broadband powered by Wave

      Date: 06/12/2025

      Hello, Ozzy! Thank you for reaching out to Astound. I understand you have some equipment-related concerns, and I'd be glad to look into this matter for you. Please email us at ***************************************** with "BBB Review" the subject so I can dig deeper into this concern. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Andrew P

      Date: 06/11/2025

      Andrew P

      Date: 06/11/2025

      **************** isnt customer service. Its a collection agency. They arent there to help, just to get money they think you owe. Ive called multiple times and been told different things. But its very obvious that they dont care about the business practices they use to get your money.

      Astound Broadband powered by Wave

      Date: 06/12/2025

      Hi, ******! Thank you for sharing your thoughts with the Astound team. Providing top notch customer care is one of our highest priority. We're disappointed to see that you aren't fully satisfied with your experience. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ********************** with "BBB Review" in the subject so I can better assist you. In your email, please include specific details regarding your concerns and a screenshot of/link to your review. Thank you for being a valued Astound customer! -******

    • Brian F

      Date: 06/09/2025

      Brian F

      Date: 06/09/2025

      Terrible phone tree when calling in takes forever to get to a representative.Service is intermittent at best. Any network-sensitive activity (gaming or streaming a production onto the internet) is constantly besieged by jitter and instability. I use both residential and commercial (business) and both are awful. On the business side we have to run our production off an alternative solution because the astound connection results in an astronomical amount of dropped frames when trying to deliver video to our audience. It's a joke of a product and if I could use harsher language here I would. If I could rate less than 1 star I would.

      Astound Broadband powered by Wave

      Date: 06/12/2025

      Hi, *****! Thank you for sharing this feedback with Astound. It's important to us that you have reliable service for both your business and residential locations. Let's run some tests and determine how we can most efficiently resolve your connection issues. Please email us at ***************************************** with "BBB Review" the subject of your email. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Jaymes T

      Date: 05/31/2025

      Jaymes T

      Date: 05/31/2025

      When we initially signed up we were told our home installation kit would arrive within 3-5 business days. After a week without receiving it I called back and was told there was a mistake in the system and that it was never shipped, but ensured me that it would be shipped out that day and received by the end of week. I have a young child with disabilities that require a reliable internet access, which I explained to the agent. A week passes and still no package. I called back again and was told that it still hadn't been sent out. I explained again the importance of reliable WiFi connection for our child's devices, and that I'd at that point already maxed out and was paying extra through my cell phone provider to maintain a hotspot for them. I was told it would be another 3-5 days business days for delivery, at which point I asked to speak to a supervisor. After being put on hold for an hour, I was told that they had a courier who would had picked up the equipment and would be delivering it the next day and that a supervisor would be contacting me within 24 hours. Another *************************************** call. I call back again, and am told that it still has not been shipped, so I ask to cancel. The agent lets me know that they can have a technician out the following morning to install our equipment. We experienced our first outage the first evening it was installed. I power-cycled the modem, and was able to get it up. A week later we experienced another outage that was unable to be resolved by power-cycling. I contacted Astound and was told it would be 4 days before they could have a technician out to diagnose it. I explained my frustration, already waiting over 2 weeks to receive the service and that there would be another wait, along with the importance of reliable service for our kid and that I'd already spent $100 in hot-spot overages that month to keep things up. They continued to insist there was nothing they could do, and that I had to wait.

      Astound Broadband powered by Wave

      Date: 06/03/2025

      Hi, Jaymes! Thank you for sharing this feedback with Astound. I sincerely apologize for the inconvenience and frustration you have encountered with our service. It is disheartening to hear about the challenges you faced with the installation process and the subsequent service issues, especially given the importance of reliable internet access for your family. We certainly don't want to lose you as a customer, and I want to ensure that your concerns are fully resolved. Please email us at ***************************************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Seth W

      Date: 05/13/2025

      Seth W

      Date: 05/13/2025

      Never had a worse experience with an internet provider, customer service isn't bad but they literally cannot help with the connection whatsoever. Best advice I can give to someone considering Astound Broadband is to move somewhere else where there is another option. This company is only in business because they have a monopoly in the area, nothing more.

      Astound Broadband powered by Wave

      Date: 05/14/2025

      Hello, ****! Thank you for sharing your thoughts with Astound. We want to make sure you have a fast, reliable connection to enjoy. Please email us at ***************************************** with "Review BBB" the subject so I can better assist you with your service. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    Astound Broadband powered by Wave is NOT a BBB Accredited Business.

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