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Business Profile

Cable TVs

Astound Broadband powered by Wave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by Wave has 30 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 195 Customer Reviews

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    Review Details

    • Tom L

      Date: 08/10/2022

      Tom L

      Date: 08/10/2022

      I have made three attempts to contact this company to establish service. Every time I try I get a message stating that a human would be in touch shortly this is never the case all I get is crickets. I am beginning to wonder if this is a viable service and company to do business with. I am continuing to research my options

      Astound Broadband powered by Wave

      Date: 08/11/2022

      Thanks for rating and offering your feedback on Astound Broadband powered by Wave. To provide you some insight. If you're address was not found in our system via the web search to check service. That indicates your address is not serviceable at this time. Meaning either you are not within our current coverage area, or a physical survey of your address needs to be done to verify what may be required to connect your address to our network. There is no specific time frame we provide on the website that would indicate an immediate follow up if your address is presently not serviceable. You would be contacted either by our tele-sales team or a local direct sales representative once confirmed your address can be serviced. If you have other questions on this, feel free to email me at ********************************* with your address and I am happy to see if other information or an update is available on your request for our service. Thank you! -*****

    • Zachary H

      Date: 08/08/2022

      Zachary H

      Date: 08/08/2022

      My internet went out and I contacted the company and the customer service representative not only told me I cant get service to my apartment for four days, he was also rude about it. If I don't get a discount on my service I will leave and take further legal action

      Astound Broadband powered by Wave

      Date: 08/09/2022

      Thank you for your review, any and all feedback is appreciated so that we can do our best to provide good service to our customers. However, I noticed your review zip code as *****. As you may not be aware you have posted a review for Astound/ Wave located on the west coast. Despite this, we would of course be happy to determine if there is any direct action we can take to resolve a potential appointment quota availability in your area. Please email ***************************************** with "Attn ******" in the subject, refer to this review with verification of either your account number or full address so we can better assist you. Thank you for being a valued Astound customer!

    • Patricia W

      Date: 08/05/2022

      Patricia W

      Date: 08/05/2022

      Astounds lack of service is really astounding Really gone down hill since the took over WAVE Cable! Ive been without TV services for days. My appointment was for today with a 12 hour window. The called two hours ago and were on the way???? Maybe there are coming from ********!

      Astound Broadband powered by Wave

      Date: 08/07/2022

      Thank you for your review and rating of Astound Broadband Powered by Wave. We want to ensure you know we were not bought out; we are the same company, just with a new exciting name! We are still committed to providing exceptional service. If you have further questions or concerns regarding the status of your tech visit, feel free to reach back to our customer service at your convenience. For 24/7 assistance please call ************** Live chat from our website Mon-Sat: 9:00am - 7:00pm, Sun: 8:00am - 7:00pm. Social media on ******** or ******* 7 days a week. Thank you for being part of our service family! -*****

    • Tb

      Date: 08/05/2022

      Tb

      Date: 08/05/2022

      I first tried to reach them to pay a ****. I was on hold for a long time. Then they hung up. I then tried to reach them for tech support. Same thing happened. I want to cancel but I cant reach them

      Astound Broadband powered by Wave

      Date: 08/07/2022

      Thank you for your review, any and all feedback is appreciated so that we can do our best to provide good service to our customers. We apologize if you recently encountered longer than usual wait times during high call volume periods. **************** is available by phone 24/7. Alternative contact may be by made via Live chat from the website, available Mon-Sat 9a-7p / Sun 8a-7p, or our social media via **************** ***** https://www.astound.com/contact-us/ ******. -*****

      Tb

      Date: 08/08/2022

      T makes it worse that your response doesnt acknowledge the biggest issue: that I was disconnected twice. Its one thing to have a long response time. Its another to have no confidence that ihe one might never get through. You should at least acknowledge there is a serious problem.

    • Chad B

      Date: 07/22/2022

      Chad B

      Date: 07/22/2022

      Ever since Astound took over the Wave network in our area its been abysmal services. We have had to have techs out at least once a month to look at and work on our network. From replacing wiring to replacing modems. Now the whole neighborhood is fighting speed issues that to me look like they just cant provide the bandwidth demands. I called in took 5 days to get a tech out to our house, he spent less than a hour checking things and determined the problem is not on site but an outage. Outage 'claimed' to be resolved now, still same issue less than 2 megs on a 1 gig connection for download, upload is fine at 30 megs. Called back got another tech dispatch scheduled now for 7 days later. I work from home which means I have now 2 weeks where I am unable to work. I tried escalating, tried getting them to call the tech that has already tested our house. Tried forcing them to reach out to a manager, they put me on hold. When they came back they pretended they could not hear me, now I say pretended for a reason. I could hear myself feedback from their equipment when I spoke. They eventually hung up on me and I had to start the process over. Went until my phone died and now charging it so I can start it all over when its back to a full charge. If I could vote 0 stars I would.

      Astound Broadband powered by Wave

      Date: 07/24/2022

      We want to ensure you know we were not bought out; we are the same company, just with a new exciting name! We are still committed to providing exceptional service. We're sorry to hear you may have an unresolved service complaint. I also responded via this same message through your ****** review. "We know our customers depend on having a reliable connection, and we'd like to make sure this gets resolved. Feel free to email us at ********************************* with your account information, referring to this review. Or contact us on our social media via ******** or ******* too for assistance. Thank you for being part of our service family! " -*****

    Astound Broadband powered by Wave is NOT a BBB Accredited Business.

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