Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to pay my credit One credit card. Instead they sent my money to provider Plus which I don't even have never have had but they're trying to blame me for manually putting it in which I never did. This was back in December. I had called them like 10 times over this. They're trying to say provider Plus is sending me a check which would take 4 to 6 weeks and they gave me a name ***** **** I need a phone number that's not even her name with no name email address for that's supposed to be ************************* but I have not been able to locate that they supposedly talk to her on April 23rd 2025 this has been much longer than 4 to 6 weeks to get this check this has been going on since December I just want my $60 back it was something that sent it to the wrong place in the first place then I got a late credit card charge. I don't appreciate them basically calling me a liar that I had put this in wrong I just want my money back it's their fault for sending it to something I don't even have in the first place.

  

  Business Response

  Date: 07/11/2025

  Hello *****, 

  We apologize for the time its taken to fully resolve your concern. A member of our leadership team reached out today to work directly with you and ensure you are reimbursed in full - both the original $60.00 payment and the $3.99 processing fee. 
  
  To explain this situation in more detail:
  A payment of $60.00 was sent to Provider Plus on November 25, 2024. doxo processes payments based on the ****** selected by the user during the ********************** process.  If the incorrect ****** is selected by the user, our Support team can often assist in working with that ****** on the behalf of the user to secure a refund. In this case, we contacted the ****** multiple times to ensure the refund was issued. On February 5, 2025, User Support confirmed the refund would be processed directly to you by Provider Plus.  Provider Plus also noted that their standard refund processing time is approximately six weeks, which is unfortunately outside of doxos control. 
  
  We have since confirmed that Provider Plus mailed the refund check #****** on February 20, 2025 to the address that was given at the time of the payment: *************************************. However, based on our recent conversations with you and the information submitted to the Better Business Bureau, we now understand the correct address is: **********************************************************************************; *****. We will ensure the refund check is reissued and sent to the corrected address as quickly as possible. 
  
  We hope this fully resolves the issue.  If you have further questions or need additional support, please dont hesitate to contact our team here: *******************************************************

  doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. Weve helped over ten million doxo users across the US pay more than ******* billers and while we know this experience hasnt met expectations, were here to help should you choose to return in the future. 
  
  Warm regards, 
  doxo User Support
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill online for Knoxville Tennessee pathology. I was scammed with recurring charges in my bank account for 6.57 a month. I called my bank and they didnt know why the charges were took out. I finally called a number on my bank statement I started receiving . They said I paid a online medical bill and that company had them as a third party. I guess paying my bill they attached this service. I never used the service or did I agree to it. They only gave me back 4 months refund of 10 months. I am still getting emails I can use their service free to pay bills the services are for over drafts and late fees for payments. I only made a payment they should have never had access to my bank account .

  

  Business Response

  Date: 06/09/2025

  Hello ******, 
  
  Thank you for taking the time to share your concerns. We appreciate the opportunity to clarify doxo and our how the doxoPLUS monthly subscription works. 
  
  doxo is a secure all-in-one bill payment service that lets you pay over ******* billers across many different categories with one single, secure account login. With **********************, you can pay any bill from any device with FREE ********************** delivery options. 
  
  To confirm, on August 3, 2024, when you made a payment to OPUS Pathology (TN), you selected the option to subscribe to doxos premium monthly plan for $5.99 each month.  This subscription waived the transaction fee associated with your payment and also provided access to valuable financial protection benefits.  These included up to $1M in identity theft protection, coverage for late and overdraft fees, and Credit Score Protection - features designed to give you added peace of mind and security while managing your bills. For your reference, weve attached a screenshot showing where you selected the checkbox during the payment process. Additionally, doxo sends regular emails regarding account features, along with a separate email each time a monthly and/or annual subscription renews. 
  
  Based on your comments, it sounds like you were getting payment reminders for this ******.  For every bill you manage in doxo, you can set a custom due date and choose to activate reminders.   If youd like to find out how you can adjust your reminder settings, you can check out this FAQ: ******************************************************************************************************************************************************** We can confirm this reminder feature has been disabled for OPUS Pathology (**). 
  
  Sincerely,
  doxo User Support
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doxo payment service sing me up for this service whiout my consent

  

  Business Response

  Date: 06/03/2025

  Hi *****, 
  
  We appreciate the opportunity to share how doxo works to ensure you get the most out of your bill pay experience.  
  
  doxo is a secure all-in-one bill payment service that lets you pay over ******* billers across many different categories with one single, secure account login. With **********************, you can pay any bill from any device with FREE ********************** delivery options. 
  
  Based on the information provided in your inquiry to the Better Business Bureau, we located a free doxo user account associated with your email address. This account was created on February 23, 2025, and at that time, Quest Diagnostics was added as a ******. On May 30, 2025, you logged in again and added Lakeview Loan Servicing as another ******. While a payment method was successfully added to your doxo Wallet, we can confirm that no payments were submitted through our platform. If youre interested in updating your email preferences, you can find details on how to do that using this FAQ: *********************************************************************************************
  
  We want to assure you that doxo would never sign you up for services without your consent. All activity on your account aligns with user-initiated actions.  
  
  Additionally, our records indicate that there have been no previous attempts to contact our User Support team regarding this matter. If you have questions or need further assistance, we encourage you to reach out so we can help resolve your concerns quickly. You can contact doxo User Support here:*******************************************************
  
  Sincerely, 
  doxo User Support
  
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23407349
  
  I am rejecting this response because:
  It gives me no explanation how someone else had my information to open this account and I definitely dint open the account i want to know how it was manifest out of the tin blue air   I want a letter from doxo that says I will not be billed or my credit jeopardize by their company since I want no business with them
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/11/2025

  Hi *****, 
  
  We want to clarify, doxo does not create accounts on behalf of users. Your account was created February 23, 2025, using this email and by adding a payment method. As we previously shared, no payments have been made from the account to any billers. 
  
  If you would like to cancel your doxo account, you can do so by following the step-by-step instructions in our FAQ: ********************************************************************************************************
  
  If you prefer to speak with someone directly, our User Support team is available via chat or phone from 5 AM PT to 5 PM PT, Monday through Friday. You can reach out to us using this contact link: *******************************************************
  
  We want to ensure you have all the information you need.  Please dont hesitate to follow the steps above or get in touch with us for further assistance.
  
  Thank you, 
  doxo User Support 
  
  

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are liars and thieves. I never created an account with them, and yet somehow they are trying to actively withdraw money from my bank account. My bank catches the problem and denies them the transaction, but the boldness and daring they have to do what they do in the first place is astounding to me. Of course BBB is no better, they are a p[ay to play scam service themselves.

  

  Business Response

  Date: 05/29/2025

  Hi *****, 
  
  Thank you for taking the time to share your concerns and allowing us the opportunity to clarify your account activity with **********************. 
  
  To confirm, on April 15, 2025, you created a doxo user account using the email address of ****************************************.  On that same day, you made a payment of $53.90 to I-Pass Illinois Tollway using your **** card. During this payment process, you agreed to the $3.99 transaction fee and the expected delivery date of April 24, 2025 for the payment to I-Pass ******** Tollway. You also provided the billing account number of ************, and a check (#*********** was issued and mailed to the ******. 
  
  On May 23, 2025, you contacted doxo User Support to request a refund.  That refund was processed the same day, and you were provided a reference (ARN) number: *********************** in case your bank required additional information to locate the refund. A confirmation email was also sent to you at that time.  
  
  To date, we have helped over 10 million people pay their bills from a single, secure account.
  
  If youd like to continue the conversation or need additional assistance, our User Support team is here to help: *******************************************************
  
  Sincerely, 
  doxo User Support
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doxo-plus taking money out of my account without my permission; I use the company to pay for my insurance, a one time fee of 5.99, but every month since they have been taking payment, I only authorized it for that payment. They only refunded May payment; I want the pass payments that was not authorized by me.

  

  Business Response

  Date: 05/20/2025

  Hello Ms. ********************** apologize that your experience with doxo did not meet your expectations. We appreciate you bringing this to our attention, please know we're reviewing this internally with our team to help improve our service going forward. 
  
  To clarify, on December 12, 2024, when you made a payment to ***********************************************************, you selected the option to subscribe to doxos Premium monthly plan for $5.99 each month.  This subscription waived the transaction fee associated with your payment and also provided access to valuable financial protection benefits.  These included up to $1M in identity theft protection, coverage for late and overdraft fee, and Credit score protection - features designed to give you added peace of mind and security while managing your bills. For your reference, weve attached a screenshot showing the checkbox that was presented during the payment process. 
  
  A member of our leadership team spoke to you on May 20, 2025 to explain the monthly subscription and confirm resolution. A follow up email was also sent to ensure your concerns were addressed. We hope this resolved your issue, but if you need further assistance, please dont hesitate to contact our team here: *******************************************************
  
  As a reminder, doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. Weve helped over ten million doxo users across the US pay more than ******* billers.  If you decide to return in the future, wed be happy to welcome you back. 
  
  Sincerely, 
  doxo User Support 
  
  

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a bill from ***************************** in ******* *******. I paid it through the portal given in the email, and somehow ************************** became involved in the payment chain. I have received email "reminders" of the now-paid bill weekly or so for months. Mountain Lakes does NOT use DOXO but apparently their billing company MIGHT have some connection. I have deleted my account with ********************** and hope that this will be the end of their nagging communications about a PAID bill.

  

  Business Response

  Date: 05/19/2025

  Hi ****, 

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to clarify and assist. 
  
  To confirm, you made a payment using doxo on February 12, 2025 to ***************************** in the amount of $30.00. The payment was delivered to the ****** by February 24, 2025, and cashed on February 26, 2025.  You successfully logged into your doxo account on May 12, 2025, to cancel your account, which has since been deactivated. 
  
  doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. Users are also able to manage their due dates with free **** reminders and track payments made with or without doxo. When your February payment was submitted, you also scheduled bill pay reminders. These reminders have been disabled since your account is no longer active.  
  
  To ensure transparency, we clearly state throughout the payment and account set up process that doxo is not an affiliate of ***********************  These disclaimers are intended to help users understand that while payments can be made to this ****** through doxo, we are not directly connected or endorsed by them. Ive included a screenshot of the payment process for your records. 
  
  If you have further questions or would like help managing future bills with doxos secure tools, our User Support team is here to help.  You can reach us here: *******************************************************
  
  Sincerely, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30 2024, I did a ****** search to pay my Quest Diagnostics bill of ******. The first result for "Quest Diagnostics Bill **** was Doxo, which I thought was a legitimate third-party payment gateway. I paid my bill right away and it was processing until December 5, 2024. After a few months, I kept receiving bills from Quest, some of which I was able to pay them directly. And after all these bills the amount of ****** was still pending. When I reached out to Doxo for help, they had a customer service agent help me track my ********************** with Quest diagnostics via a conference call. It was noted to me that I got 1 digit wrong as a mistake and to rectify the situation, they would be sending a receipt as Quest Diagnostics was able to find the amount. However, the receipt provided to me by Doxo was illegitimate. It was a screenshot of a ********* Word file including the squiggles of misspelled words as well as the logo for Copy and Past. As of today, May 5, 2025, I received another bill from Quest that I have to pay before it hits collections. Doxo is a scam and misrepresented itself as a payment partner (per the call with Quest Diagnostics, they declared that Doxo wasn't a partner). I would like a refund of what I paid.Attached are screencaps of the transactions as well as proof that I paid my other Quest Diagnostic bills.

  

  Business Response

  Date: 05/07/2025

  Hello ******, 
  

  Thank you for sharing your concern and allowing us the opportunity to respond. 
  

  We want to assure you that doxo is a legitimate company. To date, we have helped over 10 million people pay their bills from a single, secure account. 

  To ensure transparency, we clearly state throughout the payment and account set up process that doxo is a secure all-in-one service and that doxo is not an affiliate of Quest Diagnostics.  These disclaimers are intended to help users understand that while payments can be made to Quest Diagnostics through doxo, we are not directly connected or endorsed by them. We have attached screenshots of the payment flow to show these disclaimers. 
  

  The information regarding the payment you shared is correct. The payment amount was $102.49 with an expected delivery date of December 5, 2025. This payment was delivered electronically, therefore the proof of payment is different from a normal cashed check. This method of payment is fast and successful if the billing information provided for the payment is correct. In this case, the account number you provided was not valid which delayed proper posting of the payment. 
  

  When this issue was brought to our attention on March 13, 2025 we had a three way conference call with the ****** and you. We provided the proof of payment and you confirmed that you had entered the incorrect billing account information. The ****** informed both you and doxo that their research into the issue would take about 30 days. We attempted to follow up with them on May 7, 2025, and they would not discuss the issue with us without you on the line; this is very common for billers. We contacted you on May 7, 2025 with the hopes of doing another three way conference call, however, you refused and mentioned you no longer needed assistance. 
  

  We remain committed to helping resolve this matter between you and Quest Diagnostics.  If you would like to proceed or require further support, please reply to any of our support emails or contact us using the information on this link: *******************************************************
  

  Sincerely, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 9th, 2025 and April 23, 2025 there was an $100 debit from Master Card ending in 7632. The ******************************* says they have no payments from me ****** ********. When I call the number listed in ****** for Doxo it goes to a voicemail of an individual ************ named ******* *********. I would like all funds besides the $4 per transaction fee, returned to my card.

  

  Business Response

  Date: 05/06/2025

  Hello ******, 
  

  Thank you for bringing this matter to our attention and providing such detailed information. We appreciate the opportunity to clarify how doxo works and to confirm this situation has been resolved. 
  

  Our records show you made two separate payments to the *******************************. During the payment process, doxo walks users through several steps to confirm the expected delivery timing. Your first payment was scheduled for delivery on April 22, 2025 and the second May 6, 2025. Neither payments had been cashed by the ******. 
  

  On May 1, 2025 a member of our User Support team reached out to you regarding these transactions. At your request, we placed a stop payment on both payments and issued full refunds, including the fees collected for this payment. A confirmation email detailing these actions was also sent to you. 
  Wed like to clarify that our User Support number is ************.  The information you posted had the incorrect area code. Our team is available Monday through Friday from 5:00 AM to 5:00 PM PT via phone or live chat at the following link: *******************************************************
  

  As a reminder, doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. To date, over ten million doxo users across 97% of U.S. zip codes have paid bills to more than ******* billers, all in one place with a single, secure login. We hope you give us another opportunity to help pay your bills. 
  

  All the best, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid an invoice from ********* by using Doxo website (for the first time) on 2/10/2015 Ameripath invoice from November 2024 for cancer lab tests was $144.00; When I received my bill, I paid online using Doxo. Doxo added on a fee for a total of $151.24 which I paid by credit card using Doxo's website.********* kept sending me unpaid balance notices. I reached out to Doxo Support. Doxo Support claimed they sent the payment to Ameripath. Set up conference call between Ameripath and Doxo Support. Ameripath said Doxo never sent them any money for my bill. Doxo Support kept sending me emails asking me for status update (????). I disputed with my credit card vendor ***********. *********** gave me a $151.24 credit on March 24th, 2025. I paid Ameripath invoice by telephone as it was very overdue by that time. Today, April 15th, 2025 *********** charged my account for the ****************** $151.24 AGAIN. So, in essence I paid Doxo once for my Ameripath bill and then I paid Ameripath directly because Doxo failed to pay ********* on my behalf after I paid Doxo $151.24 to cover my $144 Ameripath invoice.I am a senior with cancer. Doxo is a scam. They collected my money for Ameripath plus a fee and Doxo failed to perform the payment service to Ameripath. This is illegal and crooked of Doxo.

  

  Business Response

  Date: 04/25/2025

  Hello ******, 

  Thank you for contacting doxo regarding the payment you made to Ameripath on 2/8/25 and giving us the opportunity to explain what happened. 

  First, we are sorry to hear about your diagnosis and wish you a smooth and speedy recovery. 
  

  doxo is committted to transparency throughout the payment process. Users are guided through several clear steps confirming payment timing, any associated fees, and how to pay for free using a linked bank account. If youre interested, you can access your doxo Wallet to activate FREE payments to any of your billers: ***********************************************

  We can confirm the payment did go to Ameripath as you requested. Weve provided a copy of the cleared check to you on March 25th. After further investigation into your concern, we believe you meant to pay Quest Diagnostics - Ameripath - Lab Code AMP. 
  

  A dispute was filed for this transaction with your credit card company.  Its common for credit card providers to issue a temporary credit during their investigation.  In this case, *********** ultimately determined the payment was in fact legitimate and reversed the credit.  
  

  As you mentioned, weve been working with you directly to resolve this issue. We completed a conference call with Ameripath on 3/24/25 and remain in active communication with them on your behalf. Our Support team will reach out to you today with a brief update. Our goal is to work with the ****** to ensure this is resolved and that a full refund is issued.
  

  We apologize that your first experience with doxo was not ideal. doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. To date, over ten million doxo users across 97% of U.S. zip codes have paid bills to more than ******* billers, all in one place with a single, secure login. We sincerely hope you give us another opportunity. 
  

  Thank you, 
  doxo User Support
  

  
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23217335
  
  I am rejecting this response because:

  - intended recipient ************** says they NEVER received payment from DOXO.

  - I paid both DOXO and AmeriPath (when DOXO failed to pay AmeriPath).

  - note that DOXO did not pay ********* UNTIL I complained to DOXO and opened a DOXO Customer Support ticket

  And I am still without the $151.24 I paid DOXO and without the $144.00 I eventually had to pay personally to AmeriPath.

  I remain convinced that I have been bamboozled by DOXO and they DOXO is a scam.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/06/2025

  Hello ******, 
  

  We want to assure you that doxo is a legitimate company. . To date, we have  helped over 10 million people pay their bills from a single, secure account. 

  Our Support team contacted you on May 2, 2025, to confirm the payment investigation with *********. ********* has informed us their research could take 1-2 weeks to complete.
  

  To recap the payment details:  You requested a payment in the amount of $144.66 be sent to AmeriPath on February 8, 2025.  doxo sent this payment using check #******* that was cashed on February 28, 2025.  Using the billing account number you provided, ********* is currently researching where they posted the payment.  This issue is with the ****** and doxo is working with them to ensure you are fully refunded. 
  

  We will stay in contact with you and ********* until this issue is resolved. If you have further questions, please contact us at ************ or reply to the Support team email. 
  

  Sincerely, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The above company I had used for a 1x payment of a toll that they did not pay, I canceled immediately in June and the agency switched the communication from doxo to doxoplus and proceeded to charge my bank $5.99 a month for 10 months. The representative ****** attempted to justify this action by saying it a slow pay off of a toll payment. In checking the toll payment, it was never paid by the company and I was fined. With that being said I requested all 10 months of my money back and they only refunded me $23.00

  

  Business Response

  Date: 03/18/2025

  Hello ****,
  

  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill payment service, doxo enables consumers to efficiently manage all their bills in one user-friendly location. Throughout the payment and account setup process, we clearly emphasize our third-party status by including the following disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."
  

  Regarding your case, our records show that on June 13, 2024, a payment was scheduled to Drive EZ Maryland - Notice of Toll Due via doxo. The expected delivery date for this payment was June 24, 2024. This payment was sent by check and cashed on June 26, 2024. Attached is the proof of payment. A confirmation email, including payment details and the option to cancel if needed, was sent at the time of scheduling.
  

  Regarding your doxoPLUS subscription, this was enabled at the time of your payment request on June 13, 2024. doxoPLUS helps organize all your bills in one place, providing benefits that can help address common financial issues such as late fees, overdraft fees, credit costs, and identity theft. You can cancel your subscription at any time by logging into your doxo account.
  

  According to the information you provided to the BBB, our records show that you contacted doxo Customer Support on March 13, 2025. Our customer support agent assisted you with canceling your subscription, resulting in a four-month refund per our policy.
  For further assistance, you can reach doxo's Customer Support team through our online chat at ******************************************* or by calling **************. Our team will be happy to assist you.
  

  Thank you,
  doxo Customer Support