Business Profile
Cell Phone Supplies
T-Mobile USA, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27,422 total complaints in the last 3 years.
- 8,082 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 28th I was double charged in the amount of $27.13 by T-Mobile. I went into a physical store(#****) and was told the payment wouldn't process. The agent I spoke with over the phone was able to take my payment. Somehow the charge in the store processed as well, even though I left the store under the impression it was not processed. On June 29th I spoke with an agent who submitted a refund request. On July 5th I called to check on the refund and was told it was being processed. He also applied a one month credit to my account for the inconvenience and wait time. I asked him several times if this was in ADDITION to my refund and he assured me it was. I did not ask for this credit. On July 16th I called back to check on the refund and it was somehow once again not processed. This call was escalated to a manager who assured me the refund would be in my account in 24 hours. I called back on the 17th because it was not in fact in my account. I was told the refund was closed and submitted and to give my bank 24 more hours. I called back on July 26th and was told that they could not find the ticket at all for the refund that was promised on the 16th. I was made to submit a third request where I was once again assured I would receive my refund in 3 days. The outsourcing of their customer service agents makes it impossible to speak with the same agent. This has been a horrible experience and I will be closing my account once the refund has been received.Business Response
Date: 08/08/2022
August 8, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: *******************************
Your File No. ********
T-Mobile Prepaid No. XXX-XXX-****
To Whom It May Concern:
T-Mobile USA, Inc.(T-Mobile) is in receipt of your correspondence dated July 25, 2022,regarding the above-referenced prepaid number.
T-Mobile regrets any payment concerns ****************** may have experienced, and we appreciate the opportunity to respond. T-Mobile records indicate on June 28, 2022, ****************** remitted a payment of $27.13 when she activated a new prepaid number ending in **** on the $25.00 Connect by TMO *** Talk &Text w/ 6GB Data rate plan for $25.00 plus tax monthly.
T-Mobile records confirm on June 28, 2022, ****************** contacted our Team of Experts (TEX) and advised that one of our T-Mobile retail locations completed a duplicate payment of $27.13 on June 27, 2022.
Although, T-Mobile is unable to locate a June 27, 2022, or June 28, 2022, duplicate payment, and no such payment posted to Ms. ******** account. To amicably resolve this matter, on August 5, 2022, T-Mobile agreed to mail ****************** a prepaid refund card in the amount of $27.13. Please allow up to ten business days for the refund to arrive. T-Mobile regrets any inconvenience to ******************.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
*************************
Executive ResponseCustomer Answer
Date: 08/08/2022
Complaint: 17621404
I am rejecting this response because:I submitted a screenshot with the duplicate payment drafted from my bank account twice. I have attached the screenshot to this correspondence. I was also told by multiple representatives the request was submitted and would be refunded to my bank account. Why they are "unable" to locate this duplicate payment is beyond me. I will accept the prepaid mastercard however I WAS in fact double charged.
Sincerely,
*******************************Initial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After signing up with Tmobile, I realized their service in my area (*************) is unreliable and unacceptable. I had given the carrier about 2 months for a fair "trial period". I was financing a new phone with Tmobile as well as paying for a home wifi unit, and service for my parents. My phone had been damaged and I needed to order a replacement using the insurance. I figured this would be the best possible time to cancel service since I would be returning a brand new phone to Tmobile and they would have no excuse to not accept the return. I did not yet realize what a corrupt, dishonest company Tmobile is. As I contacted Tmobile to cancel the service, I was informed that they were unwilling to accept the phone back (even though it had not yet even been removed from the box). Instead, they require me to continue paying on the phone and refuse to allow me to use the phone with another carrier. Not only is this dishonest, it is illegal (I'm actually going to pursue this in small claims court, but would obtain much more satisfaction if I could find an attorney in ************* willing to file a class-action suit against Tmobile on behalf of all of their victims). I expect Tmobile to release their ridiculous restriction on my property, or take the phone back. These are the only acceptable resolutions. I still have phone accounts for my parents, which I will be canceling immediately (sorry Tmobile, I didn't buy your phones for them, so you won't get to victimize me again).Customer Answer
Date: 08/08/2022
BBN,
Thank you for your help in this matter. How is there not an option to rebut the response from T-mobile? This is not a one-and-done issue. Am I supposed to open a whole new complaint again so I can respond to their response?
I accept the fact that they are willing to take the phone back, but I'm not going to return a used piece of equipment to them (my Hotspot router). I am willing to continue paying on that until it has been paid in full. The only reason I am requesting they accept my phone for return is because it is brand new/never used or turned on, and it is in the box from Assurant. I needed to express this to them but there was no place to respond. I have attached pics of the phone which i am returning, along with the packaging it was shipped to me in from Assurant (T-mobile seems to not believe I had insurance with Assurant....their information on me is apparently lacking. Disturbing but not surprising). If possible, please attach this document to my complaint. Again, thank you.
*************************
Business Response
Date: 08/08/2022
August 8, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: **** ********
Your File No. 17621013
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 25, 2022, regarding the above-referenced account. T-Mobile has made efforts to contact Mr. ******** which has proven unsuccessful. As such, T-Mobile will make every effort to address Mr. ******** concerns within this letter.
T-Mobile regrets any concerns Mr. ******** experienced regarding the quality of his service. We appreciate the opportunity to respond. T-Mobile records reflect that on May 19, 2022, Mr. ******** activated his T-Mobile account with mobile number ending in 3224. Mr. ******** placed an online order for a ******* Galaxy Note20 Ultra 5G on T-Mobiles Equipment Installment Plan (EIP), wherein he remitted payment for the sales tax on the full retail price on the device and agreed to ********** installments of $50.00. With his purchase, Mr. ******** received a 20-day return period from the date of delivery, and if the device did not meet his needs, he had the option to return the device for a refund.
On May 22, 2022, Mr. ******** also purchased an Inseego 5G Hotspot for use on his Mobile Internet number ending in **** at a T-Mobile retail store, wherein he remitted payment for the taxes on the full retail price of the device and agreed to ********** installments of $14.00. With his purchase, Mr. ******** received a 14-day return period from the date of purchase, and if the device did not meet his needs, he had the option to return the device for a refund minus any applicable restocking fee.
Records do not currently reflect that Mr. ******** is enrolled in optional insurance through T-Mobile for either device on his account. Thus, our records do not reflect an insurance claim filed through Assurant, the third-party insurance provider.
T-Mobile is unable to guarantee coverage in all areas and we regret any service-related issues Mr. ******** *** have experienced. There are several factors that *** impact a customers experience, as indicated in our Terms and Conditions of service. T-Mobile has verified the address associated with Mr. ******** primary place of use, and based on the coverage map, confirms the area has good coverage. Records do not reflect that Mr. ******** has reported issues with the quality of his service on his voice line of service; however, he has reported concerns with his Hotspot device wherein he was advised of limited coverage for the Mobile Internet device.
As Mr. ******** is outside of the normal return period, he is not eligible to return his devices. Nevertheless, to amicably resolve his concerns, we are offering Mr. ******** the option to return his Hotspot and ******* Galaxy Note20 Ultra 5G to our office. Upon receipt, T-Mobile will waive the remaining EIP balances owed on both devices. Currently, the Hotspot reflects a balance owed of $308.00, and the ******* Galaxy Note20 Ultra 5G reflects a balance owed of $1,099.99. If Mr. ******** wishes to accept this offer, he *** send the equipment within 14 days to:
T-Mobile USA, Inc.
ATTN: ECR Adrianne
1201 **************
***********, ** 87107
T-Mobile requests that Mr. ******** use a shipping provider that provides a tracking number for the equipment being returned. Additionally, should Mr. ******** wish to transfer his mobile number to a different service provider, he *** request a Temporary Port Out Pin through his Team of Experts to authorize the number transfer. Upon receipt of the Hotspot, T-Mobile will cancel the associated Mobile Internet number. We regret any inconvenience to Mr. ********.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
*****************************
Executive ResponseCustomer Answer
Date: 08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Business Response
Date: 08/12/2022
August 12, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: *************************
Your File No. 17621013
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc.(T-Mobile) is in receipt of your correspondence dated August 8, 2022,regarding the above-referenced account.
T-Mobile regrets any continued concerns Mr. ******** has regarding the return of his ******* handset. As indicated in our response to your office dated August 8, 2022, on May 17, 2022, Mr. ******** placed an online order for a ******* Galaxy Note20 Ultra 5G on T-Mobiles Equipment Installment Plan (***), wherein he remitted payment for the sales tax on the full retail price on the device and agreed to ********** installments of $50.00. With his purchase, Mr. ******** received a 20-day return period from the date of delivery, and if the device did not meet his needs, he had the option to return the device for a refund. ******* tracking number, 1ZW0y5801347362528,the handset was delivered to Mr. ******** on May 19, 2022, the handset could have been returned through June 8, 2022 for a refund. Please note, this return period is not extended due to insurance claims or warranty exchanges. We regret any confusion regarding the insurance claim Mr. ******** stated he filed for the handset. The *** was originally associated with the number ending in ****, which was changed to the mobile number ending in **** on May 20,2022, and this line ported out on July 16, 2022. The line ending in **** was subscribed to the optional Protection 360 handset insurance feature for $18.00 per month. T-Mobile has no record of an insurance claim being filed on the **** line from the time the line activated on May 20,2022 through the date it was cancelled on July 16, 2022. Please keep in mind, insurance is provided by a third-party insurance provider and T-Mobile is not involved in the claim process. Even if the device was replaced from the insurance company, the original device Mr. ******** purchased was not returned during the 20-day return period, replacement devices provided by insurance providers do not receive a new return period.
As Mr. ******** is outside of the normal return period, he is not eligible to return his devices. Nevertheless, to amicably resolve his concerns, we are offering Mr. ******** the option to return his ******* Galaxy Note20 Ultra 5G to our office. Upon receipt, T-Mobile will waive the remaining *** balance on that device provided the handset is returned free of any physical or liquid damage. If Mr. ******** wishes to accept this offer,he may send the equipment to the address below by August 22, 2022:
T-Mobile USA, Inc.
ATTN: ECR Adrianne
1201 **************
***********, ** 87107
T-Mobile requests that Mr.******** use a shipping provider that provides a tracking number for the equipment being returned. Additionally,should Mr. ******** wish to transfer his mobile number to a different service provider, he may request a Temporary Port Out Pin through his Team of Experts (TEX) to authorize the number transfer. Please note, if Mr. ******** wishes to continue his service with his HotSpot device he may do so, and he will continue to be charged for the service and the *** for this service only. T-Mobile regrets any inconvenience to Mr. ********.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
*********************
Executive ResponseCustomer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/25/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
T-Mobile was paid in full last March 2022 as we switched back to **** They are still sending a **** for $983.81 past due and current charges ***** has talked to them and was suppose to be taken care ofBusiness Response
Date: 08/08/2022
August 8, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: ***** Osborne
Your File No. 17620926
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 25, 2022, regarding the above-referenced account.
T-Mobile regrets any concerns ****************** experienced regarding the above-referenced account, and we appreciate the opportunity to respond. On January 18, 2022, ****************** activated the above account and had six voice lines of service and two wearable lines of service. Ms. ******** voice lines of service were subscribed to our Magenta *** rate plan at $150.00 monthly including applicable taxes for the first two lines of service, and $35.00 monthly for each additional line of service. The wearable lines of service were each subscribed to our Data with Paired DIGITS rate plan at $15.00 monthly including applicable taxes for each line. In addition, the mobile numbers ending in ****, ****, and **** were each subscribed to our optional Protection 360 equipment protection feature for $18.00 monthly plus applicable taxes per line.
****************** received our 2022 Line on Us P2 promotion, where customers who activated a new line and had two paid lines would get a line on us via monthly **** credits. The account met all eligibility requirements and accordingly received a monthly **** credit of $35.00 for one voice line of service. Ms. ******** account is enrolled in AutoPay, which automatically deducts the balance owed on the account approximately two to three days prior to the **** due date using a stored credit card, debit card or checking account supplied by the customer. Additionally, with enrollment in AutoPay, ****************** received a monthly discount of $5.00 for each eligible billed line of service.
On January 18, 2022, ****************** purchased an Apple iPhone 13 Pro *** handset and Apple iPhone 13 handset via our Equipment Installment Plan (***). ****************** was not required to remit a down payment, and she agreed to ************************** the amount of $36.67 for the Apple iPhone 13 Pro *** handset and $26.67 for the Apple iPhone 13 handset. At the time of the Apple handset purchases, ****************** participated in our 2022 Apple Buy 2 P1 promotion, where customers could buy one eligible handset and get another eligible handset on us with new line via monthly Recurring Device Credits (RDCs) when they purchased both handsets via Equipment Installment Plan (***) and activated a new voice line of service on an eligible rate plan. The account met all eligibility requirements and accordingly received an RDC in the amount of $26.67.
On January 19, 2022, ****************** purchased a ******* Galaxy Ultra handset and ******* Galaxy S21 FE handset on an ***. ****************** was required to remit a down payment of $86.29 for the ******* Galaxy S21 Ultra handset and $50.33 for the ******* Galaxy S21 FE handset. ****************** then agreed to ************************** the amount of $46.41 for the ******* Galaxy S21 Ultra 5G handset and $27.07 for the ******* Galaxy S21 FE handset. At the time of the ******* handset purchase, ****************** participated in our 2022 ******* Buy 2 P1 promotion, where customers could purchase a ******* Galaxy handset and get another one on us, up to $800.00 off, via monthly RDCs, when customers purchased both handsets via *** and activated a new voice line of service on any rate plan. The account met all eligibility requirements and accordingly received an RDC of $29.17.
It is important to note that if a customer has an open *** and the account is canceled, any remaining open *** balance on the canceled account is accelerated and becomes due with the final billing statement. This information was disclosed within the *** agreement provided at the time of purchase. In addition, canceling the mobile numbers which are associated with the ***, would disqualify the line of service from continuing to receive any promotional RDCs.
On April 13, 2022, ****************** canceled her mobile numbers ending in ****, ****, ****, **** when she transferred the mobile numbers to another service provider. On April 15, 2022, Ms. ******** mobile number ending in **** and **** were canceled when they were transferred to another service provider. As the lines were canceled, the account stopped receiving the above RDCs for the ******* and Apple promotions. The account was left active with the remaining two wearable lines of service, and continued to be billed for the Data with Paired DIGITS rate plan for $15.00 monthly per line. T-Mobile is unable to substantiate a request for the cancellation of the wearable lines of service was received. As the wearable lines remained active, the **** were not accelerated to the final billing statement and continued to be billed in monthly installments.
The billing statement dated March 19, 2022, reflected a balance owed in the amount of $384.98, which consisted of the monthly services form March 19, 2022, through April 18, 2022, monthly ****, features, and applicable taxes. The billing statement dated April 19, 2022, reflected a balance owed in the amount of $528.10, which included a past-due balance of $384.98, and new charges of $143.12 for monthly service charges from April 19, 2022, through May 18, 2022, prorated credits and charges for the canceled voice lines of service including features, monthly ****, a late fee, and applicable taxes.
On May 13, 2022, the wearable lines were suspended due to non-payment. As such, the lines of service were no longer billed for services while suspended for non-payment. The billing statement dated May 19, 2022, reflected a balance owed in the amount of $662.54, which consisted of a past-due balance of $528.10 and new charges in the amount of $134.44 for prorated credits for the suspended wearable lines of service, monthly ****, a late fee, and applicable taxes.
On June 10, 2022, ****************** remitted a payment in the amount of $662.54 for her full balance owed at that time. Due to the payment, the account was resumed from suspension and was assessed a $20.00 Restore from Suspension fee for each wearable line of service. The billing statement dated June 19, 2022, reflected a balance owed in the amount of $180.92, which consisted of the monthly ****, and $40.00 for Restore from Suspension fees, plus applicable taxes.
On July 7, 2022, the payment of $662.54 originally remitted on June 10, 2022, was returned to T-Mobile by Ms. ******** financial institution. As such, the payment amount was returned to the account balance. The billing statement dated July 19, 2022, reflected a balance owed in the amount of $983.81 which consisted of the past-due balance of $180.92, the $662.54 returned payment, and new charges in the amount of $140.35 for monthly ****, a late fee, and applicable taxes. On July 25, 2022, the wearables lines were canceled for non-payment. As there were active **** at the time of cancellation, the remaining balance for each was accelerated to the final billing statement.
Please note the final billing statement has not been produced yet, it should be available to view by August 21, 2022. The final billing statement will reflect the accelerated final *** charges for the four handsets in the amount of $2,779.08 for a total estimated final **** of $3,762.89. The final billing statement will be sent via U.S. Mail to the billing address of record. T-Mobile recommends that ****************** remit payment as soon as possible to avoid further collection activity.
Upon speaking with ******************, she advised me that she paid her monthly services and final equipment in full. Regretfully, we are unable to substantiate the receipt of payment for the charges detailed above. However, ****************** can email me a copy of her 30-day running billing statement indicating the payment for review at ****************************************************. As of August 4, 2022, the account remains canceled with a balance owed in the amount of $983.81 with the final billing statement to be generated after August 21, 2022. T-Mobile regrets any inconvenience to **************** regarding this matter.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
***** Montoya
Executive ResponseInitial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
T-mobile is adding ************************************** order to make commissions. I declined protection and they added it after i left the ********, ** store. I call their customer service and they say i added it and want me to pay when i did not use the service.Business Response
Date: 08/08/2022
August 8, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************,Ste 200
*****, ** *****
Re: *******************************
Your File No. 17620768
T-Mobile Account No. ********
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 25, 2022, regarding the above-referenced account.
T-Mobile regrets any concern ****************** has experienced with regard to his above referenced account and appreciates the opportunity to respond. T-Mobile records reflect on November 5, 2021, ****************** applied for and activated the above referenced account with one mobile internet line of service ending in ****, which has been subscribed to T-Mobiles $55.00 100GB Mobile ************* plan as of February 6, 2022.
On January 18, 2022, ****************** purchased a 5G MiFi M2000 model for his mobile internet line of service. By purchasing a new device from **********************, T-Mobile customers are given the option to subscribe to T-Mobiles device protection plan provided by Assurant, Protection 360, within 30 days of activating the new device. ********************** records confirm that on January 18,2022, via T-Mobiles MyT-Mobile.com online customer profile, Mr. ******** ********************** internet line **** was subscribed to T-Mobiles $9.00 Protection 360 add on. Records confirm that T-Mobiles $9.00 Protection ******************************************************************* with a member of T-Mobiles Team of Experts (TEX). Mr. ******** mobile internet line was subscribed to the $9.00 Protection 360 add on at the Customer level.
Please be advised within T-Mobiles Terms and Conditions,customers are advised they are to notify us of any disputed charges within 60 days of T-Mobile providing notice of the charges. The first notice that T-Mobile received regarding a dispute of this feature and associated charges was on July 5, 2022,when the Protection 360 add on was removed at his request. Records confirm that from January 18, 2022,through July 5, 2022, ****************** was billed $55.49 for the Protection 360 add on. On July 5, 2022, T-Mobile issued a credit in the amount of $9.91 for the Protection 360 add on from June 6, 2022,through July 5, 2022.
As a gesture of goodwill and in an effort to amicably resolve this matter, on August 4, 2022, T-Mobile issued a credit in the amount of $45.58 to Mr. ******** account for the Protection 360 add on from January 18, 2022, through June 5, 2022, leaving his account reflecting a credit balance of $45.58.
Please be assured T-Mobile strives to provide world-class service to all our customers on each contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. ******** recent contact with our retail location and Team of Experts.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
***********************
Executive ResponseInitial Complaint
Date:07/25/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a customer with ********************** for years and for about three years now I have not had service with T-Mobile. Since canceling T-Mobile services they have called and harassed me about a $68 balance that was on my account. They have also placed this balance on my credit, which in my opinion is ridiculous. They are the worst company yo deal with and only want money. I do not like to be called an harassed about $68 from three years ago. Never do business with this company .Business Response
Date: 08/08/2022
August 8, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: ******* Darden
Your File No. 17620669
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 25, 2022, regarding the above-referenced account.
T-Mobile regrets any concerns to **************** regarding the final balance on her account and we appreciate the opportunity to assist her. Records confirm that **************** canceled her account on June 26, 2018, when she ported her mobile number to another service provider. Ms. ******* billing cycle ran from the 7th of one month to the 6th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, **************** was billed through July 7, 2018.
The billing statement dated July 8, 2018, reflected a balance of $176.37 of which $88.27 was considered past due for services billed during the billing period of May 8, 2018, through June 7, 2018. The billing statement also included new charges of $88.10 for monthly access charges, taxes, and fees for the billing period of June 8, 2018, through July 7, 2018.
On July 15, 2018, and August 18, 2018, **************** remitted two payments totaling $108.28 reducing the balance to $68.09. As no additional payment was received, and T-Mobiles internal collection efforts were unsuccessful, on October 3, 2018, the account was referred to an outside collection agency.
On August 3, 2022, to resolve this matter, T-Mobile issued a **** credit in the amount of $68.09, leaving the account closed with a zero balance. Additionally, T-Mobile removed the account from third-party collections and requested the collection agency to delete any negative information reported to the credit bureaus regarding this debt. **************** should allow approximately 90 days for this information to be reflected on her credit report. T-Mobile regrets any inconvenience to ****************.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at **************.
Very truly yours,
T-MOBILE USA, INC.
***** Rivas
Executive ResponseCustomer Answer
Date: 08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I SWITCH TO TMOBILE IN APRIL OF 2022 AND EVERY SINCE THE SWITCH I HAVE NOT BEEN ABLE TO MAKE ***** CALLS/RECEIVE ***** CALLS WITHOUT ANY ISSUES. MANY TIMES I AM ON THE ***** AND THE CALLS DROP OR I TRY TO MAKE A CALL AND RECEIVE A POP UP THAT NO CELLULAR NETWORK IS AVAILABLE. i WILL CALL PEOPLE FROM MY OFFICE AND THEY CANT HEAR ME OR ITS GARBLE AND I HAVE TO USE A LAND LINE. EVEN WORSE IS THAT MY SISTER IS ON MY PLAN AND SHE LIVES IN ***** AND HAS THE SAME ISSUES. SHE DROVE TO ******* FROM ***** AND HAD NO SERVICE. MY PARENTS ARE EDERLY AND ALSO ON MY PLAN AND I CANT CALL THEM ON THEIR *****S ARE HOME BECAUSE THEY HAVE NO SERVICE AND IT HAS BEEN CONNECTED TO WIFI. THIS IS A DISASTER AND I AM NOT SURE HOW A TELECOMMUNICATION COMPANY AND CHARGE FOR SERVICES THAT THEY CAN NOT PROVIDE. THE INTERNET IS FILLED WITH COMPLAINTS ABOUT NON SERVICES OR INCONSISTENT SERVICE FOR THIS TELECOMMUNICATIONS PROVIDER. i HAVE ALSO FILED A COMPLAINT WITH THE *** REGARDING THIS ISSUE. THEIR CDMA NETWORK DOES NOT WORK EITHER DOES THEIR 5G AND THEY ARE SELLING THESE SERVICES THAT DONT WORK WITH I WOULD THINK WOULD BE CONSIDERED FRAUDBusiness Response
Date: 08/08/2022
August 8, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: K Trump
Your File No. 17620568
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 25, 2022, regarding the above-referenced file number.
Please be advised T-Mobile takes account security seriously; therefore, to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed K ***** is not listed as an authorized user on the account which is associated with the mobile number they provided. The account holder of record *** add K ***** to the account by contacting T-Mobiles Team of Experts (TEX) 24 hours a day at ************. Additionally, the account holder *** have one of the authorized users on the account contact T-Mobile at the number below to discuss this matter further. T-Mobile regrets any inconvenience to K *****.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
*************************
Executive ResponseInitial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/10/2022 I went to T-Mobile to replace the IPhone X that was stolen while I was on vacation. We arrived early to beat the crowd. We are both Senior Citizens. Clerks told us they had iPhone 11 for $250 discount from $500 and iphone SE on discount also. They offered me a new ******* Galaxy Tablet for free if I bought both phones. I asked to pay $250 towards my iPhone 11 and was told if I did I would lose the discount and have to pay full price for my iPhone 11. It turns out my free Tablet cost me $28.00 per month. A customer service agent I call at ********************** told me I could pay $250 towards my iPhone 11 and not lose my discount. I would not have any monthly payment for my iphone 11 because the discount would kick in. I also found out about the $28 I was being charged for my freetablet, was for their wifi. I had my own wifi with a different carrier because I couldnt get T-Mobile wifi where I live. I told the clerks that when they asked if I wanted T-Mobile wifi. So the customer service lady took the $20 charge off of my monthly ****. I asked the **************** lady if I wanted to change carriers due to being defrauded by T-Mobile, would I have to pay full prices on the phones and probably the Tablet and she said yes. Clerks refers to the people at the T-Mobile store and **************** agents at the Admin in *****.Business Response
Date: 08/10/2022
August 10, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: ****** Johns
Your File No. 17615849
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 25, 2022, regarding the above-referenced account.
T-Mobile regrets to hear of ************** account and billing concerns, and we appreciate the opportunity to respond. T-Mobile records reflect on June 10, 2022, ************** activated the above-referenced account with two voice lines of service for mobile numbers ending in **** and ****, and subscribed to our Essentials 55 Unlimited Talk, Text and Data Taxes Excluded rate plan for $65.00 per month without AutoPay, plus applicable taxes and fees. ************** activated a Mobile Internet (MI) line of service ending in **** and subscribed to our T-Mobile Unlimited Tablet rate plan for $25.00 per month without AutoPay, plus applicable taxes and fees. Please note, the Tablet + Voice **** credit is a $40.00 discount per tablet line for customers with at least one eligible voice line on their accounts. As such, the MI line of service ending in **** received a $40.00 discount.
On the date of activation, ************** purchased the following equipment on our Equipment Installment Plan (***):
******* Tab A7 Lite for use on MI line ending in ****. ************** agreed to 24 monthly installments of $8.34. This device was enrolled in our 2022 ******* Tablet P4 promotion and therefore, was receiving monthly Recurring Device Credits (RDC) of $8.34.
Apple iPhone 11 handset for use on mobile number ending in ****. ************** agreed to 24 monthly installments of $20.84. This device is actively enrolled in our 2021 Apple Activate 5 promotion and is receiving monthly RDCs of $10.42.
Apple iPhone SE 3rd Generation handset for use on mobile number ending in ****. ************** agreed to 24 monthly installments of $17.92. This device is actively enrolled in our 2022 Apple Activate P2 promotion and is receiving monthly RDCs of $8.96.
It should be noted, each promotion has a unique set of promotional terms and conditions in order to receive the monthly RDCs. As such, the 2022 ******* Tablet P4 did require a qualifying line of service be added on a qualifying rate plan, to receive the promotional credits.
Please be advised, should a customer wish to remit a down payment for a device, it would need to be completed at the time of purchase. Once an *** is active, any additional payments remitted towards the *** will not lower the monthly *** amount, however, additional payments will lower the number of remaining installments.
On July 21, 2022, T-Mobile records reflect ************** contacted her Team of Experts (TEX) regarding the MI line of service associated with her tablet, and was advised that the line could be cancelled, but she would lose the promotion. Pursuant to ************** request, the MI line ending in **** was cancelled, and therefore, the 2022 ******* Tablet P4 was unenrolled.
On July 30, 2022, T-Mobile provided ************** a courtesy credit of $200.00 on the above-referenced account, which was equivalent to the remaining *** for the tablet. As this was a billing credit, it was intended to cover the monthly billing statements until exhausted. Once the credit amount was exhausted, ************** would have been required to continue remitting payments on her account for monthly billing statements, which would have included *** charges for the tablet.
Please be assured T-Mobile strives to provide world-class service to all our customers on each contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during ************** contact with our retail stores, or TEX.
To amicably resolve ************** concerns, on August 8, 2022, our office reversed the $200.00 billing credit, and applied a $174.97 credit directly to the remaining *** balance associated with the tablet. Additionally, T-Mobile issued an account credit totaling $104.10, which consisted of the difference in the aforementioned credits, as well as credit for the existing account balance. As of the date of this correspondence, ************** account remains active with a credit balance of $25.00.
Lastly, on August 9, 2022, T-Mobile assisted ************** with remitting a payment of $250.00 towards her *** for the Apple iPhone 11 handset, and closed the remaining $187.47 balance, which closed the *** for the Apple iPhone 11 handset and therefore, honored the promotion in question. ************** is aware of and accepted that she will continue to remit payment on the *** for the iPhone SE 3rd Generation handset listed above. ************** can expect her monthly billing amount to be $65.00 for her rate plan and services, without AutoPay, plus $8.96 for the iPhone SE 3rd Generation handset after the promotional credits, for a monthly amount of $73.96 before applicable taxes and fees. As ************** is subscribed to AutoPay, she is receiving a $5.00 per line discount, reducing her monthly recurring estimated charges to $63.96 before applicable taxes and fees. We regret any inconvenience to **************.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
Samantha Altom
Executive ResponseInitial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My TMobile account number is: *********. I disconnected my cellular service in May 2022 and received a **** in the amount of $71.00 for the month of June. I did not receive any service in the month of June.Business Response
Date: 08/08/2022
August 8, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************,Ste 200
*****, ** *****
Re: *********************************
Your File No. 17620215
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc.(T-Mobile) is in receipt of your correspondence dated July 25, 2022,regarding the above-referenced account.
T-Mobile regrets any inconvenience to ********************** regarding the T-Mobile account billing, and we appreciate the opportunity to respond. On June 14, 2021, ********************** activated her T-Mobile account with one mobile number ending in 7222. The account was subscribed to our Magenta rate plan for $75.00 including applicable taxes. It is important to note that Ms. ********** account was on a **** current billing system, where she was billed in advance for monthly services. Ms. ********** billing cycle ran from the 15th to the 14th of every month and the payment was due by the 7th of each month.
Ms. ********** account was enrolled in AutoPay, which automatically deducted the balance owed on the account approximately two to three days prior to the **** due date using a stored credit card, debit card, or checking account that she supplied. As a result of her AutoPay enrollment,********************** received a $5.00 AutoPay discount for her eligible line of service.
On May 5, 2022, ********************* remitted a payment in the amount of $70.00, which covered her monthly service charges from April 15, 2022, through May 14, 2022.
The billing statement dated May 15, 2022, indicated a balance of $70.00, which consisted of the monthly service charges from May 15, 2022, through June 14, 2022.
On June 9, 2022, ********************** transferred her mobile number to another service provider, which canceled her T-Mobile account. Pursuant to T-Mobile policy, customers are responsible for all charges through the end of their service term. Accordingly, as ********************* canceled her mid-cycle, she was billed through June 14, 2022, which was the end of the billing cycle as she is billed in advance for her services.
The billing statement dated June 15, 2021, indicated a balance of $71.00, which consisted of the past due balance and prorated charges due to the cancellation of $1.00. The account remains canceled with a balance of $71.00 for the final balance. It is T-Mobiles position that the balance is valid.
However, to resolve this matter, on August 4, 2022, T-Mobile applied a courtesy credit of $71.00 to the account for the final balance. As of August 4, 2022, the account remains canceled with a zero balance. T-Mobile regrets any confusion regarding our billing and inconvenience to **********************.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 425-68.
Very truly yours,
T-MOBILE ********
*************************
Executive ResponseCustomer Answer
Date: 08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a Sprint customer for over 6 years & was informed that T-Mobile would be taking over in late 2021. I decided to make the switch to T-Mobile in Nov. ************************************************************************************ person for any matters pertaining to my account like I have always done b/c Sprint has always taken great care of me. I went into the ******* Ave. T-Mobile store to make the switch & was informed that because I did owe for a Timex kids watch that it would have to be completely paid in full & I could not leave anything owing to Sprint before I could switch to T-Mobile. I agreed & paid Sprint off. My account was switched to ************************** was told my **** would continue to come out of autopay as always. A couple days later I found a better deal through **** & decided to TERMINATE my "new T-Mobile account" & switched to ****. My switch to **** officially happened sometime between November 9th-11th of 2021. I have records of this because I have bank statements as well as those reflecting the payoff in T-Mobile store for when I switched. At the time of activation with T-Mobile I was set up for autopay to continue & a payment of $98.50 came out on Nov. 22nd for my one & only T-Mobile ****. Account with T-Mobile was closed by then, **** was paid in full & that was that. The next month on Dec. 22nd T-Mobile fraudulently charged my bank card $27.67 with no **** sent to me, I disputed this & that was resolved through my bank since I was not getting anywhere with T-Mobile. This was a random additional charge that made no ********* did not owe. Now almost 8 months later I find out through my Credit Karma account that I have been sent to collections for $128 from T-Mobile. I had no knowledge of this until today 7/18/21. I never received a **** for this charge, no notices, no calls, and no warnings on being sent to collections. This is FRAUD! I do not owe them anything & am also disputing this with Credit Karma b/c they are hurting my credit.Business Response
Date: 08/04/2022
August 4, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: ******************************
Your File No. 17584968
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 18. 2022, regarding the above-referenced account.
T-Mobile regrets any inconvenience ************ ******* experienced and we appreciate the opportunity to address her concerns. Our records indicate on November 3, 2021, ************ ******* activated her account with one voice line of service with the number ending in **** and subscribed to the Magenta *** rate plan at $85.00 per month. ************ ******* also activated a Mobile Internet (MI) line of service ending in **** and subscribed to the Standalone Wearables rate plan at $13.50 per month. ************ ******* also subscribed to the optional *************** which automatically removed funds from ************ ******** chosen payment method, bank account or credit card, and applied the funds to her account as a payment. Please note, cancelling an account does not automatically cancel AutoPay and it must be cancelled separately upon request.
It is important to note, T-Mobile confirmed that ************ ******* migrated her account from Sprint and the account was cancelled with a zero balance and no pending charges upon moving both her lines of service into her new T-Mobile account.
************ ******** account was billed by a system known as **** current. This means charges for ************ ******** rate plan were billed in advance of the service being provided and became due within that billing cycle. As such, ************ ******** account produced the first billing statement in the amount of $98.50 and it was due for automatic draft through AutoPay on November 22, 2021.
On November 9, 2021, ************ ******* cancelled the voice line ending in **** by porting the number to another service provider, however, the MI line ending in **** remained active on her account. Please note, the arrangement to transfer the line of service was made directly with ************ ******** new wireless service provider and not with T-Mobile whose only involvement in this transaction was to cancel the line of service after the new wireless service provider took control of it. Regretfully, T-Mobile could not locate any records of ************ ******** request to cancel the remaining line of service or a request to transfer the line to another service provider and as such, her account remained active and continue accruing new billing statements.
On November 22, 2021, the payment of $98.50 was automatically drafted through AutoPay as scheduled leaving ************ ******** account with a zero balance. After, a new billing statement dated December 3, 2021, was produced in the amount of $27.67 and it was due for automatic draft on December 22, 2021, which was processed accordingly.
After, ************ ******** account produced a new billing statement dated January 3, 2022, in the amount of $23.50 and it was set for automatic draft through AutoPay on January 22, 2022. However, on January 16, 2022, ************ ******** financial institution returned the payment of $27.67 to T-Mobile unpaid. As such, the *************** was cancelled.
As ************ ******** account remained past due, on March 18, 2022, the account was cancelled for non-payment and a final billing statement was produced in the amount of $128.16 for the accumulated past due balances and it was due immediately. Regretfully, on April 29, 2022, as the account remained past due, it was referred to a third-party collection agency to collect on the balances owed.
However, on July 25, 2022, our Executive Response team contacted ************ ******* regarding her concerns and in an effort to amicably resolve her concerns, T-Mobile issued a credit of $128.16 leaving the account with a zero balance. In addition, T-Mobile requested the removal of the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to 90 days for the credit report to be updated. ************ ******* accepted the credit as resolution to her concerns and her account remains cancelled with a zero balance. T-Mobile regrets any inconvenience ************ ******* experienced.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
***************************
Executive ResponseCustomer Answer
Date: 08/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want to make it clear however that I personally went into T-Mobile store to cancel my account completely. I was never informed at that time about an "internet line" being separate since I only ever had one phone line and that is what I went in to close in order to transfer to AT&T. I was informed at that time by the representative at the store that my account was fully closed and all was good. Had I been informed otherwise that would have been taken care of at the same time. This is not good customer service but I thank you for taking care of this. I do see that it has been reported to the collection agency and my credit has gone back up. I hope to not have any further surprise collections in the future from T-Mobile. Thank you again for resolving this issue.
Sincerely,
******************************Initial Complaint
Date:07/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently cancelled my cell phone service with T-Mobile. A new **** has been issued since. I called the customer service line and explained the situation. I was told she couldn't help me since I couldn't verify a pin and couldn't give me a temporary one since my account is closed. The supervisor refused to speak with me and I was told there was nothing to be done.Business Response
Date: 08/02/2022
August 2, 2022
FILED ELECTRONICALLY
Better Business Bureau
12639 *************, Ste 200
*****, ** *****
Re: ******* Baker
Your File No. 17619424
T-Mobile Account No. *********
To Whom It May Concern:
T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence dated July 25, 2022, regarding the above-referenced account.
T-Mobile regrets any concern ************** may have regarding her account. On February 1, 2021, ************** activated her account and had a mobile number ending in ****, enrolled in the Magenta rate plan, for a monthly cost of $75.00.
On July 13, 2022, ************** cancelled her account, after she ported her mobile number to another service provider. At the time, Ms. ****** account had an outstanding balance of $75.00 due by July 22, 2022, for the monthly access charges from July 2, 2022, through August 1, 2022. It should be noted, pursuant to T-Mobile policy, customers are responsible for all charges through the end of their service term.
Please note T-Mobile takes account security seriously. T-Mobiles account verification policy states that if an account has a PIN/passcode, it is the first piece of information that is requested by Team of Experts (TEX) to gain access to the account. If a customer does not remember their PIN/passcode, they can change their PIN/passcode by receiving and verifying a one-time PIN that is sent to their ********************** handset. Because Ms. ****** account is canceled, she is unable to receive the one-time PIN, thus, she must visit a ********************** retail location with a government issued identification to reset the account password before access can be granted.
Furthermore, to amicably resolve this matter and as a courtesy to **************, on August 2, 2022, T-Mobile issued a credit to the account in the amount of $75.00, updating it to a zero balance. T-Mobile regrets any inconvenience to **************.
Based upon the above, we respectfully request that this matter against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ************.
Very truly yours,
T-MOBILE USA, INC.
***********************
Executive Response
T-Mobile USA, Inc. is NOT a BBB Accredited Business.
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