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Business Profile

Coffee Brewing

Baratza LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Brewing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/16 I ordered a **** grinder from the company, with tax came to ******. Once received, I attempted to use it for the first time on 1/25. I set up the appliance in accordance with the directions, and when I attempted to grind the coffee beans, the device immediately stopped functioning. I researched various ******* videos on how to fix the issue, but my attempts were not successful. I reached out to the business to ask for a return, as my device failed on the first use and I was not able to get it working properly. At this point, I was totally dissatisfied and wanted my money back. The business refused, and instead continued to push me to troubleshoot which I rejected. I asked that they reconsider my refund request, at which point they stopped responding. I wish to send this item back and receive a full refund.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a coffee grinder from this company for $160. It was defective on first use. The company will not take phone calls, stand behind return policy, or replace the item. The customer service agent blamed me for the defective product and will not respond to emails.

    Business Response

    Date: 08/08/2024

    The product was originally delivered to the consumer via tracking (1ZY847R70330492059). We have extended a return label to the consumer so they can return the product for refund on August 8th. Once the product is received back, the refund will be issued

    Customer Answer

    Date: 08/08/2024

     
    Complaint: 22106605

    I am rejecting this response because:
    I will select resolve when a full refund has been issued.  The service agent sent a repair invoice and not a refund invoice.  I will only resolve this when a full refund has been issued to my account. The tracking for the return with *** :1ZE5046F9092320258  sent on 8/8/24 at 3:57 pm
    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No response from email and phone number does NOT work! Took my money, supposedly printed a *** label 7 days ago and *** says that they've never received the package so it hasn't even shipped yet. I just want my money back so I can buy a different product from a more reliable company!!

Baratza LLC is NOT a BBB Accredited Business.

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