Complaints

This profile includes complaints for Suttell & Hammer PS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Suttell & Hammer PS

  Bellevue, WA 98004-1446

  
• 

  Suttell & Hammer PS

  PO Box C-90006 Bellevue, WA 98009-9006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a defaulted account with US Bank. Prior to opening a new checking account eleven years ago, I had to pay this account off or the bank would not allow me to open a checking account, Since paying this account off ,I have had to deal with several different collection agencies trying to collect on an account that has been payed off. I had to file complaints with the Attorney General in 5 different states before these calls quit coming. There was an agency in ********** that was closed for selling the same accounts to several different agencies at the same time after they had been settled, that also sold this account to an unknown number of agencies. I either displaced or threw away my documentation for this account as it has been several years since I have had one of these false claims reappear. they always came around tax season. I was contacted by Suttell &Hammer and informed them of all the information regarding this old account. I just received paperwork from ******************************************* showing what is supposed to be a form from US Bank on this account that they say is not from then and they have no record of this account. There is also a supposed record of two payments made from me one in March and one in April of 2019. I have also verified that both of these payments never happened. I am contacting the Attorney General and informing them of these happenings. I have already contacted ******************************************* with a voicemail as after 3 calls I could not get ahold of a person. I will be taking legal action if I do not have an timely response from ********************************************* I wish for this complaint to be filed as soon as possible with your agency as I believe this not only to be unethical practices but also illegal.

  

  Business Response

  Date: 03/03/2023

  Suttell & Hammer P.S.'s response to the complaint is included as an attachment with this email.

• Initial Complaint

  Date:11/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from *********************************************** on October 24, 2022, demanding that I make a payment for an alleged debt. However, I dont recognize this debt collector and didnt receive any services or goods from this company. Therefore, I sent a certified mail notarized NOTICE AND DEMAND TO VALIDATE DEBT CLAIM and NOTICE AND DEMAND TO CEASE AND DESIST COLLECTION ACTIVITIES PRIOR TO VALIDATION OF PURPORTED DEBT letter to *********************************************** on October 31, 2022, to validate the alleged debt. Alleged Account #: **************** Alleged Balance: $3,086.97 I requested that they provide me any and all original contracts from the current creditor, CITIBANK, N.A., with my and the creditors wet ink signature to prove this debt exists. Additionally, I demand evidence that ***********************************************, or CITIBANK, N.A., is the holder in due course of the alleged debt. Unfortunately, I received a letter from *********************************************** on November 13, 2022, and they failed to validate the alleged debt. Instead, they provided me with Citi Mastercard statements stating the alleged debt was valid. Therefore, *********************************************** continue to proceed with all collection efforts in which they are committing fraud, misrepresentation, and defamation! Verification is defined (Blacks Law Dictionary, 6th Edition) as follows: Confirmation of correctness, truth, or authenticity, by affidavit, oath or deposition. I already submitted a complaint to the **** about the illegal activities and may submit a complaint to the states Attorney General. They didnt provide me the original contracts from the original creditor or documents stating that they are the holder in due course of the alleged debt from the original creditor. Now I assume Im a victim of identity theft because they misuse my personal information for fraudulent debt collection efforts. According to the ****** if a collection agency fails to validate the debt, they must stop all collection efforts and remove any derogatory item from my credit report.

  

  Business Response

  Date: 11/23/2022

  Please find our Firm's response attached.

   

  Sincerely,

  ***************************
  

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************************* are trying to illegally collect on an account from ************* (account ending in: ****, balance: $2093.52) despite mailing them a copy of a Los ************** Report (incident number ************). This violates the **** and further legal action will be taken if they do not delete this fraudulent tradeline from my credit reports immediately. I am a documented victim of identity theft with police reports, FTC report, and other legal documents. Please delete this fraud tradeline from my credit reports immediately. Police report from October 2022 and legal documents are attached.

  

  Business Response

  Date: 11/28/2022

  Please find our firm's response attached.

   

  Sincerely,

  ****
  

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18390075
  
  I am rejecting this response because:

   

  Suttell & Hammer as well as Discover are lying and I am in process of pursuing legal action over these lies. I was never served any lawsuit, and do not reside in Alameda County. I live in ***********, which is over *************************************************************************************** paperwork, when I was never ever ever served anything from this company, or any company at all. I will be taking immediately legal action over this. This is fraud!

  Additionally, of course, they could not get in touch with me because they did not contact me at my correct address or phone number. I received no call nor any letter nor any email from them. 
  

  Suttell & Hammer, as well as Discover, have both received a police report over three weeks ago by mail, stating that the police report is for identity theft and that Target card is named as an account with the correct balance stated.

  The **** states that I only have to submit a police report with the account listed on the police report, and have the police report indicate identity theft. I did just that. This violates the ****.
  
  **** 605(B) states that any fraudulent accounts must be blocked with 4 days of receiving such a legal document. They have violated the **** and I will be pursuing legal action as I can prove this.

   

   

   

  
  
  Sincerely,
  
  ****************************

  

  Business Response

  Date: 12/14/2022

  Please find our Firms response attached.

   

  Best Regards,

  ******

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18390075
  
  I am rejecting this response because:

  
  

  Suttell & Hammer needs to immediately speak with Discover and advise them to stop all collection on this fraudulent account and immediately have this fraudulent account removed from my credit reports (Equifax, Innovis, Experian, Transunion). You state that I did not provide any new information, but I did give new information. You have violated the ***** You have violated **** clause 605B which states you MUST cease collection and remove account from all credit reports within 4 days of receipt of a legal document stating identity theft. I have furnished this legal document several times, and is attached in our communications on this very website for the Better Business Bureau (BBB). I filed an official *********** ************************ report in October 2022 specifically naming this Discover account and the alleged balance, as a fraudulent account due to identity theft. This report has been sent directly to Discover and Suttell & Hammer several times now.

  
  

  Additionally, it has been stated that a lawsuit was filed in Alameda County, but I do not live in Alameda County. Therefore, this information is either fraudulent or was served fraudulently. I have proof of my address, drivers license, and other legal documents, proving my residency spanning over 10 years, and I do not live in Alameda County. You can also verify this information on my credit report. There is no address in Alameda County that is reporting.

  
  

  Please have this fraudulent Discover account removed from all of my credit reports immediately, and if you are not able to do so, then, please advise discover to do this immediately. Or legal action will be taken against both Discover and Suttell & Hammer for violation of the **** (605B), fraudulently attempting to collect on an account that is not mine, and fraud when filing and serving a lawsuit. 

  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suttell and Hammer sued me for an old credit card debt and sent garnish order to my employer. I am head of household and filed an exemption and income statement. They have 10 days to dispute the exemption and have not, but my pay is being garnished! I cannot pay my rent and do not know what to do about this!

  

  Business Response

  Date: 11/15/2022

  Please find our firm's response attached.

   

  Sincerely,

  ***************************

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. Account name: CITIBANK #XXXXXXXXXXXX4757 has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  

  Business Response

  Date: 11/03/2022

  Please find our Firm's response attached.

   

  Sincerely,

   

  ***************************

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a friend that has been helping pay off my debt and she called and spoke to a vile representative named **** who was absolutely no help at all. My friend is simply attempting to settle the balance and because she doesnt have my financial info they are refusing to collect on the debt. She has asked to speak to a supervisor repeatedly but they keep transferring her to a voicemail where no one calls back. She has left 2 messages. With no response from the voice mails and the lack of assistance if I can even call it assistance I am reaching out to the BBB to get to someone reasonable so that we can settle this once and for all.

  

  Business Response

  Date: 10/21/2022

  Good Morning,

   

  Please find our firm's response attached.

   

  Sincerely,

   

  ***************************

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This discover card company started sending me letters that I owe money since I have live in ********** for a good few years now , I have been filing a dispute and all i get is lawsuits and big paper of 200 +pages of things I spent in the good states of ************* I have filed identity theft because I have been a victim and they are not budging everytime I even open a bank account way back when and my *************** and along my savings close because one was apparently in the negative and the most recent savings I have including my *************** was close due to someone in Georgia accessing my account I have have this happened , I have no idea how this is happening but is is happening and this morning someone access my information in france , I fell for a student loans scam and gave out my information and it was then it all started back i 2017 with all this discover shenanigans. In 2017 I was in high school with no income , I graduated and started college and I'm still in college I kept receiving letters from them and since they never wanted to delete anything from my account and keep destroying my credit report since 2017 , I agree to made some payments while i investigated myself I filed a dispute and all the time it was either a lawsuit or a big fat packet with information I have no recollection of I work 16 hours a week for $17.50 friday and saturday and sunday the next and sometimes i miss work cause i get sick I manage to pay rent cause of ********** rent relief for covid and eat at work and applying for stamps and don't make enough my rent is $1430 plus utilities its **** i pay rent late cause i don't make enough and applied for countless job and none seems to be hiring I called september 1 to ask for payment plans cause at this point I'm being forced to pay an account that i did not open I was met with some help and the account manager said I was not interested in

  

  Business Response

  Date: 10/03/2022

  Good Morning,

   

  Please find our Firm's response attached. 

   

  Please note: This BBB portal would not properly open on Friday 9/30/2022 resulting in a delay in providing this response.

   

  Sincerely,

   

  ***************************

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19, 2022 I was notified that a state benefit was garnished for ******** for a debt of ********. I was never given a court date, could not find the case in the ** court system. I have been working with a debt settlement company to try to reduce the debt. This company has no concern for the problems that most Americans are facing. I wasnt offered ANY option that would satisfy these people through my debt settlement program. I could be homeless and they would not care. The stories Ive read on the BBB are absolutely horrible! I do not think that I was even given a chance to settle.

  

  Business Response

  Date: 10/03/2022

  Good Morning,
  
  Please find our Firm's response attached. 
  
  Please note: This BBB portal would not properly open on Friday 9/30/2022 resulting in a delay in providing this response.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely rude and unhelpful case manager. Refused to talk to me after I am legally required to talk to them with in 20 days. On already contracted settlement that Citibank agreed too. And I have been making payments on with No missed payments. After a year and a half, now the want more then double? Where did my payment to Citibank's own settlement go? Is police action need?

  

  Business Response

  Date: 08/11/2022

  Please find our Firm's response attached.

   

  Sincerely,

   

  ***************************