Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please Reference Invoice Number ************ We cancelled our monthly subscription with SAP Concur and received notification from them (via email) that we would only be charged through 02/13/23. However, not only did they charge ** a prorated amount for those 13 days; they also charged ** for the entire month. I have been trying to get our money back ever since then. This company's customer service is outsourced and absolutely horrible to deal with. The funds were automatically deducted from our bank account on 02/01/23 and 03/01/23 (respectively). We are due $844.98 and want our money back now.

  Business Response

  Date: 04/26/2023

  I apologize for the frustration you are experiencing, please know that we are reviewing this.
  
  Please give me time to connect up with my team and I will reach back out to you.
  
  Thank you

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19980083
  
  I am rejecting this response because: WE HAVE GIVEN YOU ENOUGH TIME AND WE WANT OUR MONEY BACK TODAY
  
  Sincerely,
  
  The Bruery

  Business Response

  Date: 05/01/2023

  I appreciate your need for timely resolution, and please know I am working to have this reviewed in a timely manner. 

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19980083
  
  I am rejecting this response because: They are just asking for more time.  This is not resolved yet.
  
  Sincerely,
  
  The Bruery

  Business Response

  Date: 05/10/2023

  I appreciate the time to review the situation, please note that a credit has been issued on the account pro-rated to the date of disconnect.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19980083
  
  I am rejecting this response because: I very clearly explained that we were charged the prorated amount for February in addition to our regular monthly fee.  I need to know how much they refunded before I accept this resolution.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/15/2023

  It is regrettable that you are unsatisfied with the resolution, but we believe we have complied with our obligations and considered this matter closed.

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Concur expense tool I am required to use by my employer Honeywell has a software issue that is blocking me from filing an expense report. Because of this known issue, my expense report cannot be processed and reimbursement to my employer (Honeywell) corporate credit card cannot take place. This is damaging my credit worthiness. In addition, I will be forced to pay the amount due to the corporate credit card company.

  Business Response

  Date: 01/05/2023

  Thank you for your BBB submission, I will be ************* with the team here to investigate the matter.

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a service for tracking credit card receipts. Our Sales rep spoke with a representative at Concur and we started the service, we were to get 3 months free. However, within the first month it was determined that this was not what we needed and cancelled the service. The service was cancelled by *************************** with ******* he was working with. The cancellation never went through and they started billing us, we continued to tell them we did not want the service to cancel. This was stated by phone and email. They are STILL billing us months later. We paid one month due to their so called terms, and they are still billing for months after and now turned it over to their legal department. We do not owe for these invoices. We paid $215.74 and they are trying to get another $381.15 from us.*******************************

  Business Response

  Date: 11/16/2022

  We have read through your BBB submission, please know that we will be ************* with the team here to investigate the matter.
  
  
  

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18392609
  
  I am rejecting this response because:  they keep saying the same thing and yet just yesterday an attorney sent me an email stating they were going to pursue legal action, that tells me they are not even looking into the complaint and are ignoring it.  

  The first person I spoke with was extremely rude.   The only resolution is for the charges to be dropped, they are charging for something was NEVER used and cancelled many times via email.

  I believe this is a racket.
   
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/29/2022

  An agreement has been reached with the customer. 

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have stopped the collection process.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for SAP Concur on Dec 27, 2021 and worked out a deal where ***/Feb invoices would be waived and billing would begin on March 2022. I was told by our sales rep, that implementation would take a month and would be complete prior to our first billing. He created an expectation of service that was met with rescheduling and holdups in the implementation caused by SAP Concur employees. With the failures in staffing on our implementation, we tried to talk to our account manager about the shortfalls of Concur but were met with silence. We terminated Concur on April 6, 2022 and paid through May 6, 2022 with the exception of March 2022 billing due to the breach of contract. When openly discussing the breach of contract, our AR representative and account manager quit responding to emails when approached asking for assistance from their superiors. My final email to the team, since the previous 4 went unanswered, was asking for a supervisor to discuss the claim with. Today, I received a Final Demand on a disputed invoice and that's when I realized they dont care that Concur didnt keep up their side of the agreement. We will not pay for a service that was unusable and simply want the bill removed from the account and no further contact from SAP Concur.

  Business Response

  Date: 10/25/2022

  Hello ************, 

  My name is ****, and Im with the *************** here at **********************.
  

  
  Ive read through your BBB submission, please know that I will be ************* with the team here to investigate the matter.
  
  I ask for your patience while I look into this.
  
  Thank you
  
  *******************
  Senior Program Manager, ***************
  ********************** Solution Area

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18305450
  
  I am temporarily rejecting this response because:

  I have been attempting to escalate the breach of contract since July 6, 2022 when our Client Success Manager quit responding to emails.  I'm looking forward to a speedy resolution and will update my response upon resolution of the dispute.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/03/2022

  An agreement has been reached with the customer.

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  SAP Concur has accepted fault and removed the bill from our account.  No further contact from the company will be made.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been repeated sales calls by this organization multiple times a week to our company. We cannot even use their services and we have told them several times to stop contacting us. This is now borderline harassment. We have notified them by e-mail, telephone, and mail. I do not want anyone from this organization to contact our company again. Please change your sales practices.

  Business Response

  Date: 09/20/2022

  My name is ****, and Im with the *************** here at **********************.
  
  Ive read through your BBB submission, please know that I will be ************* with the team here to investigate the matter.
  
  I ask for your patience while I look into this.
  
  Thank you

• Initial Complaint

  Date:06/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will make fraudulent claims and try to charge you money for services never rendered. They said that they had experience connecting to our current MRP system to automate AP services. It turned out this wasn't true. Months went by and they were never able to connect to our system. After giving up on making the connection and never automating any part of our system, they sent invoices and collection demands to pay over $20,000 while no services were being provide. I spoke to many individuals letting them know the situation and yet they continue to demand payment for providing nothing. Please be careful doing any type of business with this company.

  Business Response

  Date: 07/05/2022

  An Initial misunderstanding was identified early on with the customers implementation, and was vetted out. The customer chose to proceed with their implementation. This misunderstanding and delays in action items on the customers end caused this implementation period to be extended.
  
  Credits were provided to the customer as well as significant time and effort were deployed our end. Implementation efforts were completed other than the remaining actions that were dependent on the customer. Over several months we had tried to help and provide support but faced a lot of difficulty working with the client to get this completed.

  Customer Answer

  Date: 07/06/2022

   
  Complaint: 17503604
  
  I am rejecting this response because:

  The original issue was that they said they already had links established to link our accounting system to their system.  When it became clear that was not the case; they said they would try to create the link to rectify the original 'misunderstanding' as they refer to it.  They were ultimately not able to make this happen.  At no point did we claim to have any understanding or knowledge on our end how to create this link.  We gave them a chance to right the situation, however the action items they sent us required us to write advanced code to access the back end tables of our system.  This was not something we knew how to do or ever claimed to know how to do.  At the end of the day their attempt to correct the original issue did not work.  We should not be charged (let alone $25,000) for them to try and fail to connect to our system when they originally said this was already set up.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/14/2022

  We have deployed significant time and effort delivering our obligations in regards to the signed agreement with the customer.  We have worked directly with the customer providing solutions to their concerns, going beyond standard actions including credits which have already been supplied.  

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17503604
  
  I am rejecting this response because:

   

  They never delivered on their obligations.  Their obligations were to automate the ** process, this required a link between our system and theirs which they claimed to have already had.  The automation of our ** system never occurred.  The only reason they had to put forth efforts was because they had never actually made a link between their system and the *** system we use, contrary to their claim in the beginning.  Their failed efforts to create a working link between our systems should not be charged back to us when we were told by them this link already existed. 

  Again their claim to us was that they could automate our ** system and that the linkage between the systems already existed and was only a formality.  Clearly we would not have agreed to pay $25,000 just to have them attempt to make a link to an *** system they had never linked to before regardless if they were able to do it or not.   

  
  
  Sincerely,
  
  *********************