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Business Profile

Jewelry Stores

EraGem

Reviews

Customer Review Ratings

4.98/5 stars

Average of 41 Customer Reviews

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Review Details

  • Review fromDebra P

    Date: 07/02/2025

    5 stars
    I took a risk ordering this pendant online, but all the reviews seemed to indicate this jeweller was legit. I am so glad I did. The pendant and chain are gorgeous. Even more stunning in person. Super value, especially with the price of gold. High end packaging and the paperwork with appraisal was the cream on top of this amazing birthday gift I treated myself to. I look forward to more purchases from EraGem!
  • Review fromChristine G

    Date: 06/18/2025

    5 stars
    Hi I just wanted to say that I love my ring. It's prettier in person! It was so easy and such a pleasure making my purchase, even when I changed the size. Thanks for an amazing ring and amazing customer service. I'm already looking at other pieces. Regards, ********* ******* EraGem
  • Review fromClaire H

    Date: 06/10/2025

    5 stars
    I have purchased a couple of times from ERA Gem and find them to be first class in shipping, service, description and quality if items. Very pleased and will continue to shop their collection.
  • Review fromMargaret S

    Date: 05/07/2025

    5 stars
    I recommend ERAGEM. Website easy to navigate. Ad was honest in photo and description. Free overnight shipping was nice. For me, the part I liked best was the security of my signature for delivery.Thank you.
  • Review fromPandora Y

    Date: 05/02/2025

    5 stars
    This is my first time purchasing from EraGem and I was pleasantly surprised by the ease of accessing their website and the variety and quality of their jewelry. They have a wonderful discount and no shipping cost and delivery was quick. I was pleased with their follow up and care.
  • Review fromGordana S

    Date: 04/25/2025

    5 stars
    I have shopped at EraGem on a few occasions and my experience has always been great. They have an excellent selection of the high quality jewelry. Their website is very easy to navigate and offers multiple images and videos of the items with a brief and honest description. Many of the items have an independent appraisal from the *************************************. They provide a free, overnight delivery, and the items arrive in the elegant presentation boxes, accompanied by the documentation. This is a wonderful place to shop for yourself and for the gifts.
  • Review fromEmily E

    Date: 03/20/2025

    5 stars
    Ive been admiring EraGems antique jewelry for years, even before I started dating my now-fianc. So when it came time for us to begin looking for an engagement ring, EraGem was our first and only stop. It was, hands down, the best experience we could have asked for! Every team member we worked withwhether in person, over email, or on the phonewas incredibly knowledgeable, professional, and quick to respond. They made it so easy to trust them throughout the entire process.With a very niche taste and style in mind for my engagement ring, EraGem was the only place that had several options that perfectly met my standardsand then some! The experience of trying on rings was delightful. Our appointment was personalized, informative, and intimate. With so many rings I loved, I left the final decision to my fianc, and he surprised me with the most stunning ring from EraGem. The packaging was beautiful, resizing was quick, and Im completely in love with my ring.When it came time to find my fiancs ring, there was no question where we would goEraGem. After such an incredible experience, we didnt even consider going elsewhere, even if it meant waiting for the perfect mens ring to become available. We are thrilled to say that both of our forever rings came from EraGem, and we cant recommend them enough.Even though I live in ******** and am fortunate to go in person for appointments, I would have absolutely no hesitation buying from EraGem online. They are 100% reliable, consistent, and high-qualityand they treat you like family. I still visit their website almost every day just to check out the new inventory.Thank you to the entire team for being such a huge part of this special season in our lives. We couldnt be more grateful!
  • Review fromAnthony M

    Date: 02/20/2025

    5 stars
    This team went above and beyond!!!!Not your typical online company.Buying jewelry online can be tricky but they made it easy and trustworthy They respond fast and prices are reasonable for the vintage jewelry.Overnight delivery with sizing if you buy it early in the morning.The delivery was boxed beautifully Like a diamond should be
  • Review fromColette F

    Date: 02/19/2025

    5 stars
    This jeweler is 5 star all the way. I inquired about a ring I had my eye on and the responded very quickly. I ordered the ring and it arrived overnight and was absolutely stunning!!! I will order from them again.
  • Review fromDierdre K

    Date: 12/14/2024

    5 stars
    I can't recommend Era Gem highly enough! I bought a beautiful and unique ring, and the process went so smoothly! I plan on buying more jewelry from them in the future!

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