Complaints

This profile includes complaints for Associated Behavioral Health Care Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Associated Behavioral Health Care Inc has 5 locations, listed below.

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  Associated Behavioral Health Care Inc

  1800 112th Ave NE # 150W Bellevue, WA 98004-2993

• 

  Associated Behavioral Health Care Inc

  4700 42nd Ave SW Ste 470 Seattle, WA 98116-4584

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  Associated Behavioral Health Care Inc

  2111 N Northgate Way Ste 212 Seattle, WA 98133-9018

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  Associated Behavioral Health Care Inc

  4711 44th Ave SW Suite A Seattle, WA 98133

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  Associated Behavioral Health Care Inc

  841 Central Ave N Ste C215 Kent, WA 98032-2016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ABHC on 9/9/2022 regarding their intensive outpatient program (IOP). After an initial admissions interview, I was informed I would be contacted about insurance and a 2nd admission interview by a therapist on 9/12/2022. During this initial interview I specifically indicated that I would need to file **** docs to attend the program and asked if paperwork would be an issue. I was assured by the intake rep that this wouldn't be an issue, so I proceeded with the 2nd meeting. During the 2nd appointment, I again indicated I would need assistance with employer paperwork and again I was assured, not a problem. At that time a deposit was requested ($250) and I was told I must sign the fee agreement before joining my first session on 9/14/2022. Yet, the next day when I emailed over the **** docs, signed fee agreement and paid the deposit the therapist indicated she was NOT authorized to sign the docs. When I inquired if ANYONE could sign the form, I was completely ignored and instead told "that if that was a problem, I need not move forward with the program." I was absolutely livid! Not only did this impact my employment, but **** docs were discussed twice with two separate people. Yet, there was absolutely no attempt to render assistance even though they had taken my deposit. Therefore, I reached out to the Program Administrator, expressed my extreme dissatisfaction and requested an immediate credit. While I did receive a credit, I in turn noticed they had billed my insurance company for the entire program cost and sent me a bill for $40. I emailed the PA again and was told to disregard the bill and she would reverse charges with *******. That was over a month ago and I'm still continuing to be billed and my insurance company has not been credited. At this point this isn't just simply poor business, it's now insurance fraud. They have billed for services that were never rendered and for someone that was never a patient.

  Business Response

  Date: 12/12/2022

  Hello,

  I am not sure how this complaint ended up in an email box of a staff member that is not employed by ABHC.  I apologize for the delay, it was not intentional.

   

  on October 19, 2022 I responded to your email stating specifically, that you were not responsible for the $30 that was charged to you.  In addition we contacted your insurance on October 19, 2022 to retract the payment for date of service 9/12/22.  My assumption is that you filed this complaint due to the payment not being retracted. yes? I am happy to follow up with that and would have appreciated a chance to do so prior to the escalation of the complaint. I will follow up to determine if this has been retracted.

   

  *****************************************, LICSW

  Program director

  ABHC Bellevue

   

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18487928
  
  I am rejecting this response because:

  As indicated in our email discussion of Monday, 12/12/2022 I have continued to receive bills from ABHC even though you have indicated this issue is "taken care of."  Moreover, I have nothing but your email and word stating that you have spoken to Premera to have charges reversed and thus far that has not had provided appropriate follow through.  Therefore, I'd like to see the following:

      1.  A billing statement showing $0.00 balance from ABHC
  

      2.  Formal written communication either from ABHC or Premera that indicates the charges are being reversed and that this will be completed by X date.

  I am requesting these actions because I have no assurances at this point that your billing department won't turn this over to a collection agency and impact my credit history considering you and your billing department have not been on the same page.

  Again, this issue has been escalated as a formal complaint to the BBB because this has now been an ongoing issue for three (3) months and there has been no resolution.  Therefore, there needs to be a formal record of my complaint and the subsequent outcome/resolution because if we are unable to reach a resolution here I will further escalate to the attorney general's office as this is far past the level of "just a billing mistake."  As previously indicated, this appears to be an ongoing behavior for ABHCs billing department not only with myself but other actual patients.
  

  Finally, please do not contact me directly in the future via email or telephone.  At this point, I'd prefer all communication flows through the BBB so there is a formal record of our proposed resolution and outcome.
  

   

  ***************************
  

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/11/2023

  On Friday January 6 2023 ************** sent an email stating that ABHC sent her another bill for $40.  She did report that her insurance had been reimbursed and that her AMEX had been reimbursed.  With this correspondence she sent a photo of the bill she stated she received. The jpg file is attached.  On review of the image, it is revealed that this is not from ABHC, it is in fact from Cascade Behavioral Hospital for a Date of Service of 9/28/22.  This date of service doses not align with ****************** visit with our organization.  In addition you will notice 4 very distinct differences on the statement.  Those difference are:
  
  1. The address listed is not the address of ABHC. It is for Cascade Behavioral Hospital on 114th Ave.
  2. The online bill pay takes you to a personapay.com site for Cascade Behavioral Hospital not for ABHC.
  3. The remittance address is to ******************** on *********, which is Cascade, not ABHC.
  4. The service description does show an IOP in ********; however, the date of that service is inconsistent with ****************** initial date of service with ABHC.  As stated above ************** was scheduled at ABHC on 9/12/22 not 9/28/22 which is what is reflected in the statement.
  
  *****************************************, LICSW
  Program Director,
  Associated Behavioral Health Care
  1800 *********************************************************************** | www.abhc.com  
  *******************
  

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I sincerely apologize for the confusion regarding the $40 statement that I thought was still outstanding, but that was ultimately from another provider.  However, this does not negate the fact that my credit card and insurance were previously billed for services that had never been received.  Again, my goal with this complaint was to urge the business to change their billing habits as it is indeed insurance fraud to bill an insurance company for services that were never rendered.  Moreover, the fact that I actually had to send multiple emails to my insurance company and ABHC to get this rectified indicates this is a "normal" business practice for them.  Finally, this was also supported by other prospective and actual patients that had posted reviews claiming the same situation/issue.  As such, I'm glad to have a resolution from my side, but I genuinely hope this leads to a change in processes/procedures for the business.
  
  Sincerely,
  
  ***************************