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Business Profile

Mobile Phone Service

Sprint Now Part of T-Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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    • Sprint Now Part of T-Mobile

      12920 SE 38th St Bellevue, WA 98006-1350

    • Sprint Now Part of T-Mobile

      616 N University Dr Ste D8 Pembroke Pnes, FL 33024-6731

    • Sprint Now Part of T-Mobile

      6010 Johnson Dr Ste A Pleasanton, CA 94588-3313

    • Sprint Now Part of T-Mobile

      27011 Mcbean Pkwy Ste 103 Santa Clarita, CA 91355-5148

    • Sprint Now Part of T-Mobile

      1316 N Azusa Ave Ste B Covina, CA 91722-1259

    Customer Review Ratings

    1.08

    Average of 393 Customer Reviews

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    Review Details

    • Amanda S

      Date: 06/25/2022

      I have been with sprint since o hot my first phone. When I moved to the country the service was not very good so they gave me an airave that boost my signal for a better service. Since Tmobile taking over the service ***** and a mother with a terminal ill child who can not get a call out to the doctor when I need it is horrifying. Tmobile do not offer a signal booster. The wifi calling is even worse service. The home connect I had with sprint Tmobile even took that away without telling me but still charging me for it. I had to call and tell them to take it off. Not being able to use my phone when it is matter of life and death is terrible. I can not afford to switch networks when I have to pay off my contract then pay for new phones and new network. Tmobil has made my life a living nightmare.

    • Jayson M.

      Date: 06/24/2022

      Our family has had Sprint/T-Mobile since ****. In the last 3 years rates have steadily increased and customer service has tanked. We had no resort but to look at competitors to find a resolution. After choosing ******* as our new provider, the start of transitioning 6 lines a couple at a time based on plan stipulations it began. First, 2 lines with no problem. Six months later the second 2 lines were also not a problem. ******* transferred the same mobile numbers with no issues. Finally, 8 months later the last two lines, which was seven months after an eligible upgrade, were moved. This time we weren't able to transfer mobile numbers. It appears to be the how they lock you in and your unable to deny your right to change providers. Sprint continued to **** the account. I called Sprint on a Thursday and told them we would pay anything owed for billable service of the phones. (made calls, texts, or data used) They said they would call me back on Monday. Only to receive a Convergent ***************************** in the mail totaling $696.97. On June 23rd 2022 I made an attempt to call the collection agency, only to immediately hear a message stating "Cannot take your call, Please try again later." I'm still willing to pay for services rendered.

    • Clayton D.

      Date: 06/24/2022

      HELP!I purchased a new 5G phone from Assurance Wireless in March of 2022. I have never received the phone or the refund that I've since requested. This is the worse customer service I have ever dealt with don't trust anything they tell you.

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