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Business Profile

Mobile Phone Service

Sprint Now Part of T-Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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    • Sprint Now Part of T-Mobile

      12920 SE 38th St Bellevue, WA 98006-1350

    • Sprint Now Part of T-Mobile

      6391 Sprint Parkway Overland Park, KS 66251

    • Sprint Now Part of T-Mobile

      2506 Crossing Cir Ste C Traverse City, MI 49684-7955

    • Sprint Now Part of T-Mobile

      510 S Clinton St Grand Ledge, MI 48837-2296

    • Sprint Now Part of T-Mobile

      1886 14th Ave Vero Beach, FL 32960-0620

    Customer Review Ratings

    1.08

    Average of 391 Customer Reviews

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    Review Details

    • Dana D

      Date: 07/06/2022

      WORST COMPANY EVER!!! HORRIBLE CUSTOMER SERVICE... THEY LIE AND FORGET WHAT THEY LIE ABOUT AND LIE AGAIN. TMOBILE USED TO BE AWESOME..WAS WITH THEM 11YEARS ALWAYS DID THE RIGHT THING..BUT NOT ANYMORE.

    • Gagandeep S

      Date: 07/06/2022

      Sprint now part of T-Mobile customer service made me wrong promise over the phone when I was trying to buy I phone 13 pro in feb 2022. Wrong agreement they signed and wrong information provided by the customer service. they just want to sell their product with wrong intension. which i tried by myself to resolve the issue through customer service chat. but no one is able to resolve my issue including their supervisor. they have all the records including my chat. then they charged my account 2 or 3 times without my consent. the last time charged me $114.75 from M&T bank account without my consent. when I requested to refund my money they made again wrong promise but I did not get my refund back yet. i would like to file against Sprint now part of T-Mobile.

    • Janie W

      Date: 07/04/2022

      I would put a 0 if possible. This is the worse cell service ever. Do not, I repeat to not switch to them.

    • Joseph H

      Date: 07/02/2022

      Everything about them is a sham, offering help out of one corner of there mouth while refusing from the other

    • Ujala J

      Date: 07/01/2022

      Horrible company. Horrible ethics. I traded in a phone at the beginning of the year for a newer model. Everything was going swimmingly until I start seeing charges for equipment on my ****. I asked the lady and she said that the phone was not received in good condition so they are going to charge me for it. I said, "Okay, give me my old phone back" It was only fair. My phone was turned in on the understanding that it would help offset the cost of a new phone. Sprint says its in the trade-in contract that phones that are sent in cannot be returned and had been sent in for refurbishment. Long story short. They STOLE my phone. And will make money on it.

    • Elaine M

      Date: 07/01/2022

      Total bait and switch. I was trying to use my promotional amount for a new Iphone with trade in. Everything I was told as a lie. I wanted to pay for my portion of the phone in full, was supposed to be switched to a senior plan and declined insurance. My portion of the phone is now being billed monthly at twice the amount I was supposed to pay, they did not switch my monthly plan and they were charging me insurance. EVERY single part of this transaction was dishonest. If I could leave zero starts, I would.

    • RAYMOND E

      Date: 07/01/2022

      Spoke to representative regarding replacement phone after battery exploded. Was told would have to pay $39.99 for replacement phone.

    • Kim C

      Date: 06/28/2022

      I have had this low income service for 5 years through the ******************* program and have not had to pay for telephones or usage. The customer service reps that I spoke to in May and yesterday promised new phones were on the way when I requested larger screens. I called today to request a new cellphone since mine is old and very small and to request confirmation number from the call I had yesterday. I was told I would have to pay for one. I am below poverty level. I am disabled. I am a senior citizen. The customer service reps that I spoke to in May and yesterday promised new phones were on the I did not know my cell phone was a Sprint phone until I called ******** yesterday to see what phones would be available to me. They very very quickly got me off the line.

    • Shawn T

      Date: 06/27/2022

      I upgraded a phone on my line. talk to Assurant over the phone. gave me a promotion that was not running at said time. will not honor deal that they said they had running! costing me plenty more money and plenty phone calls on the phone. still will not fix my plan over a year and a half!

    • Latasha C.

      Date: 06/27/2022

      I ordered a replacement iPad on my account in February. In March, I got an email stating they received the broken device i was supposed to return. In April, $348.15 was added to my sprint account for the device i returned. (They were saying they didnt receive it, but i have the email proving they did). I have made phone calls to sprint/tmobile for 3 months trying to get this issue resolved. They keep turning our phones off. I keep calling and they turn them back on. (I have 5-6 lines. 4 phones and 2 iPads) Then sprint/tmobile keeps telling me i need to call assurant, which i did MULTIPLE TIMES and they tell me its been cleared up on their end and they submitted a case to take off the charge and it was approved April 15th, 2022. Its now June 27th, 2022. They gave them the case number and everything. The sprint lady said she filled a case and the money would be off my account tomorrow. I woke up the next day to our phones off yet again. I sat on the phone hours again to get our phone turned back on and Im sick of going through this. When my **** is paid. All of this is happening because of the $348 that should have NEVER been added to my account in the first place. I have the email verification proving the received the device. This has been a HUGE PROBLEM. Im getting ready to switch my service to a new provider. I've been with sprint/tmobile for over 15 years!!

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