Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: July 14, 2025 Better Business Bureau Subject: Complaint Regarding Misrepresentation and Lack of Integrity by Honda of Bellevue Dear Better Business Bureau, I am writing to formally file a complaint against Honda of Bellevue regarding the recent purchase of a used ***** Express Van 2500, year made 2020, which I bought from their dealership in March ******* the time of purchase, I was assured by the sales team that the vehicle had undergone a full service inspection at their shop and was in sound condition. Based on that assurance, I went forward with the purchase in good faith.Shortly after acquiring the vehicle, I encountered several mechanical issues that required me to spend a couple of thousand dollars on repairs. These were major repairs that should have been addressed if the full inspection had truly been done, as they claimed.More recently, I discovered that the air conditioning system is not functioning properly and is not blowing cold air, despite being told at the time of purchase that it was fully operational. When I approached the dealership about this issue, I was told that the vehicle was sold as-is and they refused to provide any assistance or resolution.This response is extremely disappointing and reflects a lack of integrity and transparency from a dealership that is supposed to stand by its word and provide honest service to its customers.I am not asking for anything unreasonablejust for the dealership to take responsibility and repair the A/C system, which they originally misrepresented as being in working order.I am hoping that the Better Business Bureau can intervene and help me resolve this matter in a fair and professional manner. I am prepared to provide all documentation, including the purchase agreement, repair receipts, and correspondence with the dealer if needed.Thank you for your attention to this matter. Sincerely,****** ***

  

  Business Response

  Date: 07/14/2025

  BBB and Mr. ************** *** purchased a 2020 Chevrolet ******************************* with ****** miles on it on March 5th, 2025. We regret to hear that there are issues with the vehicle. 

  We inspect every vehicle that we sell and share the results of the inspection with our customers. We represent that we inspect the components of the vehicle that are listed on the inspection Repair Order. We do not inspect every component, nor do we represent that we do. Customer's sign the inspection as proof that it was reviewed. Attached is a copy of the inspection titled "UCI". Specific to this complaint, the Air Conditioning system was working at the time of purchase. Noted on the inspection is the exact temperature of the ** at 42 degrees. If the Air Conditioning has stopped working as per Mr. ***** complaint, it was after we had sold the vehicle. Mechanically speaking, if the air conditioning is working during our inspection, there is no way to tell if or when it could go out in the future. It is an unforeseen issue and one that is not the result of misrepresentation or neglect. As for "several other mechanical issues" that Mr. *** has referenced in his complaint, I am unaware of those issues and as they are not detailed in the complaint, I can't address them. 

  Honda Auto Center of Bellevue sells 3 types of Used Cars. 1) Certified - used Honda's meeting a certain age and mileage standard that come with a warranty above and beyond the manufacturer's warranty, 2) Used Cars - used vehicles that are not certified but are under 10 years of age and under ******* miles. These vehicles could still be under manufacturer warranty, and if not, they come with a Dealer 30-day, *******-mile powertrain warranty. 3) Pre-auction vehicles - used vehicles that are 10 years or older, and/or over ******* miles. These vehicles are sold as is with no provided manufacturer or Dealer warranty. The vehicle that Mr. *** purchased is in the 3rd criteria of an as-is vehicle. 

  When we sell a vehicle, we have customers sign and acknowledge the "Buyers Guide". This document details the warranty status on the vehicle. A copy of the signed Buyer's Guide is attached. This vehicle was sold with "implied warranties only", the definition of which is on the form. When we sell an as-is vehicle, we also have our customers sign the "Acknowledgement of Negotiation". This document further details the conditions of purchase. Specifically line 6 states that "All risk of loss for a defect or breakdown of the vehicle and cost of repair is on me/us and not the dealer." Attached is the signed copy of this document. 

  Vehicle inspections are a snapshot in time of the condition of the vehicle being sold. The purpose of which is to give our customers an idea of the condition of the vehicle. It does not protect against future issues or repairs. Further, the dealership cannot be liable for future issues that may arise, unless there is specific warranty language expressing so. To protect our customers, we offer products to help protect their investment. Specifically, we offered Mr. *** a *************** Contract (Prime Protect Level 1) which would cover certain components of the vehicle. This product was turned down. The signed copy of the product declination page is attached. 

  We are saddened to hear of the issues with the vehicle that Mr. *** purchased from Honda Auto Center. We believe that the vehicle purchase process was transparent and fair and that Honda Auto Center of Bellevue did not misrepresent the condition of the vehicle being purchased. While regrettable that the ** has stopped working, that is not an issue that the Deaership should be liable for as stated in the evidence provided. 

  ***** ***** - General Sales Manager

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to express my deep concern and disappointment regarding my recent experience purchasing a 2025 Honda Pilot Touring from one of this dealerships.This was my first time buying a car, and I agreed to a total **out-the-door price of /$49,500, which included a $3,000 trade-in and a $15,000 down payment. Based on this agreement, my loan balance should have been $31,500. However, I later discovered that the amount financed was $34,500, which means I was charged $3,000 more than agreed. I raised this question during the process, but the finance staff dismissed my concern and told me to focus on the final number.I also felt disrespected and mistreated throughout the transaction. The finance person displayed unprofessional behavior, including **picking his teeth while I was speaking**, and made me feel like my questions werent important. I had my two young children with me, and even my 7-year-old son was upset by how I was treated. He told me, Lets go, Mom. We dont need the car. That moment alone broke my heart.After signing, I returned to the dealership to address the issue, but they repeated the same answer and offered no solution or explanation. I feel misled and taken advantage of, especially as a first-time car buyer who trusted the Honda brand for honesty and integrity.I am requesting that Honda Corporate please look into this matter and help me understand why I was charged more than the agreed-upon price. I believe in Hondas reputation for customer care and transparency, and I hope this experience can be resolved fairly. Thank you for your time and attention. I look forward to your response.

  

  Business Response

  Date: 05/20/2025

  Hello,

  **** ****** agreed to purchase a Honda Pilot on February 7th, 2025.

  Our CRM (Customer Relationship Managment System) stores every "write up" that we print and present to a customer. A "write up" is a document with vehicle pricing, trade in allowance, accessories, tax, license and payment options. The journey of negotiation could result in multiple offers being printed and presented to a customer. Attached are 3 write *** numbered 1, 2 and 3, with the 3rd write up being the final agreement. As you will see in review, our initial offer to **** was for a transaction price equaling $53746.07. The second round of negotiation resulted in an offer of $49520. The final write up represents our agreement with **** for a transaction of $49520. 

  The next attachment is called a Deal Sheet. This document represents the agreed to transaction as it's loaded up in our financial system. As you will see, the Sales Manager agreed to a transaction with **** ****** for $49500 OTD. That means selling price - trade in + tax/license/documentation should equal $49500.

  The final attachment is the Purchase Order. This is the final document that is printed and signed by the customer and the dealership agreeing to the transaction. The Purchase order states an unpaid balance/amount financed of $34500. **** put $15000 down making her total obligation $49500, exactly what we had agreed to.

  It seems that **** is confused that the transaction that we agreed to includes the trade in value of her 2007 Honda Accord. All documents presented to her included the trade in value as part of our agreement with her. This is transparent and clear from the documents presented. 

  We regret that **** felt necessary to contact the BBB in regard to this matter. I hope that the documentation provided clearly state the intent of our negotiation and resulting transaction price. I am available for any further questions or concerns. 

  ***** *****

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23345218
  
  I am rejecting this response because:

  
  The Agreement  $49,500 Out the Door
  The dealerships own internal deal sheet, submitted as part of their response, clearly shows a handwritten and highlighted notation stating $49,500 *** (Out the Door). This term, as commonly used in the automotive industry, refers to the final purchase price including all applicable taxes, fees, and registration, before any trade-in or down payment is applied.
  This was the figure I was told represented the full cost of the vehicle, and I proceeded under that understanding. As a first-time car buyer, I relied on that language and trusted it reflected a firm and complete agreement.

  Regarding The Actual Charges: $52,587.31,
  The final Buyers Order submitted by the dealership shows a total transaction value of $52,587.31. This amount includes

  the vehicle price of $47,000, sales tax of $4,610.83, licensing fees of $776.48, and a documentation fee of $200.
  I provided a $15,000 down payment and received $3,087.31 for my trade-in, yet still financed $34,500. These amounts add up to $52,587.31, which is $3,087.31 more than the agreed $49,500 out the door price.
  Based on standard understanding of the term ***, I reasonably expected my trade-in and down payment to be applied after the total price of $49,500, not used to construct it. At no point during the transaction was it explained to me that the *** price included the trade-in value.
  My Good Faith ******* to Resolve the Issue
  Shortly after the purchase, I identified the discrepancy and contacted the dealership directly. In a text conversation with the salesperson, which I have attached as supporting evidence, I clearly stated that the agreed out the door price was $49,500 and, based on my $15,000 down payment and $3,087.31 trade-in, the remaining balance should have been $31,500, not $34,500.
  The salesperson even acknowledged my concern and responded that "we would go over the numbers and see where the mistake was made". While I followed up in person, no adjustment was provided.

  
  This exchange demonstrates that I acted in good faith and raised my concern promptly, well before submitting this complaint.
  
  I respectfully request that the dealership acknowledge that the $49,500 out the door agreement was not upheld. I am asking for a goodwill refund or financial adjustment of the $3,087.31 discrepancy. I also encourage the dealership to ensure the term *** is clearly defined and consistently explained to customers to avoid future misunderstandings.
  This is not about confusion with numbers. It is about transparency and honoring a written agreement during a major financial transaction.

  
  Thank you for your time and consideration.
  
  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Honda civic sport touring hatchback, from Honda auto center of Bellevue in the month of March of 2025,my main complaint is that I got no paperwork associated with the car,I was told it was emailed to me but yet I never got the email,I was told that the vehicle had a recall on the fuel pump but yet was fixed.i chose Honda of Bellevue because they have been their a very long time,I chose them over Honda autonation of renton were I bought my car before this one ,and reluctantly I wish I went to Honda autonation.i want to know that the recalls our fixed ,I would like the paperwork I was told I'd get and honesty that's it

  

  Business Response

  Date: 04/25/2025

  All requested documents have been sent to the customer via email on 4/25/2025. This should resolve this issue.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of the transaction: August 3, 2024 - The amount of money you paid the business: $26,000 (including taxes and fees)- What the business committed to provide you: A 2020 ****** Outback with an odometer reading of ****** miles, a permanent license plate within 45 days per RCW *********, and a clear title.- What the nature of the dispute is: The dealership failed to provide a permanent license plate, which expired in September 2024, leaving the vehicle unusable for over six months. They later claimed the previous owner overstated the mileage when removing the lien holder, requesting my consent to adjust the mileage to ****** miles9,208 miles above the contract and current odometer reading (~****** miles as of February 2025). This suggests possible misrepresentation and violates the agreed terms. Despite my demands for a refund or vehicle swap by March 3, 2025, and reimbursements for incurred costs (insurance, gas, etc.), the dealership has not resolved the issue.- Whether or not the business has tried to resolve the problem: The dealership has not provided a meaningful resolution. After initial delays and vague responses (e.g., promising a plate Monday then admitting uncertainty), their only action was an email on January 20, 2025, requesting mileage consent, which I rejected. My follow-up email on February 22, 2025, with a deadline of March 3, 2025, has gone unanswered.- If the issue involves advertising, when and where the ad was seen or heard: This issue does not directly involve advertising, though the purchase was influenced by the dealerships online and in-person representations of vehicle condition and title process.I am seeking either a full refund of $26,000 with a loaner car and reimbursement for costs since September 2024, or a comparable vehicle swap (<****** miles, clean title, immediate plates) at no cost to me, with reimbursements. Please assist in resolving this matter.

  

  Business Response

  Date: 03/09/2025

  Senior Management at the Dealership was not notified of this issue. The Used Car Manager will immediately contact the customer and will either find a suitable replacement vehicle or provide the customer with a full refund. We regret the inconvenience and costs incurred due to the inability of the Department of Licensing to license the vehicle. 

  ***** *****

  General Manager

  Customer Answer

  Date: 03/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle at the time of my new vehicle purchase in 01/2024. I was told my old plates would be removed from the vehicle and disposed of upon trade in, but the service department was closed for the day so no tools were available to do so while I was there. I reported the sale of my vehicle to the ********************************. Months later, I began receiving out-of-state toll bills for the traded in vehicle. The bills included photos of the vehicle with my plates still attached in both ******** and *****. Ive sent emails and spoken to representatives at the dealer several times. Ive not received any answers as to why/how the vehicle is being used with my plates still attached. I need to know that the plates are removed once and for all. I also need paperwork of the sale to submit to these states to clear the charges from my name, which they have not yet provided despite my persistent calling.

  

  Business Response

  Date: 11/06/2024

  **** ***** purchased a new Honda Odyssey on January 22, 2024 from Honda Auto Center of Bellevue. Part of the transaction was the trade in of his 2006 ****** Avalon. The trade vehicle was wholesaled and sent to the ******* ****** auction and was sold on February 6th, 2024. Through ******, that vehicle was sold to *********** Sales, ***************************************. Their phone number is ************. We do not have any information as to who they sold the vehicle to. ***************** is responsible for the plates being left on the vehicle when they sold it. They will need to be contacted for further investigation. Attached to this communication is documentation showing the 2006 ****** was traded in on January 22, 2024. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2017 honda civic lx sedan ******* miles.renton autonation first alerted me to a torn cv boot of my civic in Sept of 2023 I had clicking noises when going in reverse and turning on both sides of the axels.being ive had issues with honesty with renton auto nation ,I took it to Bellevue of honda,I told them what renton autonation told me and they said ,their was no torn boot,but I had a video of this,so they agreed to change one of thr axels under my 5 year Trans warranty 2 days later my wife complained she could still here clicking noises while turning the vehicle, Nov 2023 I took it back to Bellevue of honda the 3rd time to tell them.thr service manager of the shop got in the car with me and hears thr clicking ,but told me that it was normal for Hondas to click when wheel is turned to far to one side.i disagree with this,ive never heard of such a thing.their is a clear difference in a clicking to a binding noise in a axel.so I make another appointment but out of fear of being told same thing over and over I file a complaint with Honda corp usa ,to document that their is a issue with cv axels and if my warranty expires ,it's documented to get replaced, so I file a appointment for may 24 2024 to be taken in to Bellevue of honda, they want to keep it overnight not provide me with a rental for free,even though this whole thing is because they wouldn't fix the issue at hand to begin with,I had to cancel the appointment because of health issues with my daughter, I'm currently looking to make a appointment for may 31 now ,but problem is still I need to have a rental car provided.this is a huge inconvenience to me and my family and the axels should have been replaced in nov of 2023 when the problem first arouse.

  

  Business Response

  Date: 06/04/2024

  At the time that ****************** scheduled his appointment, we did not have authorization from American Honda to provide a complimentary rental car. All complimentary rental vehicles need to be approved by Honda corporate and the process takes a couple of days for approval. During the time from scheduling the appointment and the actual appointment date, Honda approved the complimentary rental vehicle. ****************** has already brought his vehicle in, it has been repaired, and he was provided a rental vehicle at no cost during the service. This case is resolved, 

  *********************

  General Manager

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 19, 2023 at 7 am for an appointment. I advised the advisor that the shock absorbers seem to need replacement. Advisor took the keys and told me to wait for update. 10 hours pass with no update just with the response to come back the next day as the car isn't available. I call multiple times the next day, the manager is busy each time is what the employee on the other side would respond. I had to go to work but I was left unable to get my car as no one knew it's status. 3pm finally came along and I had made another desperate call to get a hold of the manager and they had verbalized we may come finally pick it up. 2 days fully without vehicle and lost of money not being able to get to work. I arrive and told to go pay for the service, as I review the paperwork I learn there was no actual manual service done. I was being charged for an inspection that took two whole days (without my permission to hold my vehicle for this long) just to confirm the shockers were a problem. The problem I initially came in to have fixed. I request answer why the shockers weren't fixed and they said they didn't have the part and for me to retrieve my vehicle - I would have to agree and pay the charge of a service I never requested; an inspection NOT a shock absorbers change. Honda gave me a report from the inspection with a cost proposal of the labor and charges to fix the actual shock absorber issue that went above $3000 and fix the belt as it was worn out. I later go to tire shop apart from this experience to find out from the mechanics there that the shock absorbers were in perfect condition but the tires were bad.This Honda location held my vehicle for extended time without permission, charged me for a service I did not request, made me lose 2 days of work - money loss, and created a fraudulent claim that my shock absorbers needed to be changed ($3000+ fix)I want my refund back as the inspection they claimed to have done was proven fraudulent by another mechanic.

  

  Business Response

  Date: 01/12/2024

  After extensive research in our databases, we have no record of a sales or service transaction with this customer. We looked up customer name, phone number and email with no returned results. We would request further information from the customer in order to properly investigate.

  1) Could there be another name, phone number or email address associated with the Repair Order?

  2) What is the make, model and vin number of the vehicle?

  3) Did the customer talk to any Dealership staff about her concerns? ******* Advisor? ******* Manager?

  Please provide as much of the information requested as possible so we can properly investigate. 

  *********************

  General Manager

  ************

• Initial Complaint

  Date:10/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Honda HR-V from Honda of Bellevue on October 1st 2023 and the vehicle price was $29,480.00 with the total loan price of $35,540.97 which included tax of $3,464.97. They contacted me this week to come in and resign the contract due to some errors. When I arrived today (10-21-23) they showed me a piece of paper with red all over it stating the contract was sent back to them due to their failure to charge taxes. They said I needed to pay more to cover the taxes and made me feel I had no choice. I signed the new contract assuming they were being honest. When I got home I compared the two contracts and I did pay taxes the first time. What was different was they increased the price of the car from $29,480.00 to $31,434.00. I feel I was pressured into something fraudulent and am asking for the dealer to ********** the original contract and the original price.

  

  Business Response

  Date: 11/27/2023

  *********************** bought a **** Honda HRV from Bellevue Honda on October 1st, ****. The agreed to price for the vehicle was $29480 + 2 pre installed accessory items, 1) Forever Start and 2) RecovR. Our write up used in negotiation with ****************** clearly states these items and we have ********************** signature at the bottom of the page acknowledging the agreement to the negotiated transaction. While uploading the transaction to our system, there was an error where sales tax was not charged. Sales tax is stated on the write up form but did not get properly transferred to the final purchase order and finance contract. This was human error only, not an intent to mislead or deceive as evidence it was on the original form ****************** signed. 

  ****************** did purchase further protection items while in our **************** He purchased a Service Contract for $3951 + tax and GAP insurance for $895 + tax. Therefore, his total contract is higher than what was negotiated initially as these were items added after the vehicle price was negotiated. 

  In our review of this transaction (we review 100% of our transactions for accuracy), we did discover another error made by our staff. Our agreed to price for the vehicle was $31074 + tax/license, etc. We mistakenly charged ****************** $31434 + tax/license, etc. I have interviewed the Sales Manager and *************** Manager and have determined this was also caused by entry error. This error was discovered by our compliance department and we have already processed a refund $360 + tax = $397.44. I want to urge this would have happened even if ****************** did not file this complaint. 

  In presence of human error, I can see how ****************** could come to the conclusion that there are deeper issues regarding his transaction. However, evidence presented should exonerate Honda Auto Center of Bellevue from the accusation to mislead or deceive. We regret we made mistakes on ********************** transaction, that is not nor was our intention. 

  ********************* - General Manager