Property Management
American Property Management IncComplaints
This profile includes complaints for American Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not a resident with any of your properties. There was a check sent to one of your properties called ************ apartments it was made out for ********. That check was not meant to go to that property. I am currently waiting for a check you guys were going to send out. I have yet to receive it. It has been almost a month.i will be filing a law suit. Also your headquarters director ******* at the ************ apartments she is very rude and unprofessional.!!Business Response
Date: 07/28/2023
*******,
Thank you for taking the time to provide us with feedback regarding your experience with ************ Apartments. On July 5, 2023, you reached out to the leasing office at ************ to notify us that an eCheck you purchased from ******* had been mistakenly issued to our community. We are actively working to determine the whereabouts of the payment and will provide you with an update within the next few days. Thank you for your patience.Customer Answer
Date: 07/28/2023
Better Business Bureau:
I have reviewed the response made by the business. If this issue is not resolved by end of the month. I will be taking further action. I will be filing a Law Suit. It is almost a month since this has been going on. This is the first time i am hearing from anybody. If your business has a number i can call to talk to an actual person that would be greatly appreciated.
Sincerely,
*************Customer Answer
Date: 07/28/2023
This complaint has not been resolved!!!!!! I have yet to receive my money.!!!Business Response
Date: 08/11/2023
*******,
Thank you for reaching out. Our records show that you confirmed receiving the check on August 3rd. You did reach out to our Area Manager ***** regarding a hold on the check. This is something that your bank may have done to verify the funds. If you are still having issues regarding the hold we recommend that you reach out to your bank.
Please let us know if you have any further questions or concerns.
Thank you,
******** | APM
Initial Complaint
Date:07/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This apartment complex has quite a few issues. 1. Rat problem. I have explained this to the leasing office multiple times since move in day 01/11/2023 because my carport is right next to the rats. The office keeps telling me they will fix it, but they never do. This got to the point where the rats ate the wires of my car and costed me $800+ in repairs. I have requested multiple times to have a different carport, but each time it gets denied.The assistant manager refuses to do anything about this issue even though it is stated in the lease that they take care of pest control.2. False advertisement. The apartments explain that they are and I quote a private gated community, but multiple gates are broken and never get repaired, and there are also holes in the fences that never get fixed. This makes me feel unsafe since it allows unwanted visitors and criminals into the gated community.3. Poor management/maintenance . The only part of management that is present is the assistant manager. She never responds back to emails and never returns phone calls. The maintenance is also poor here. On the move in inspection I had listed a few things to be checked or fixed. The maintenance crew was scheduled a few times and never came. I ended up just canceling the requests in May 2023 due to the maintenance never coming when scheduled.Business Response
Date: 07/28/2023
Thank you for reaching out regarding your concerns. We assure you we have been taking the following steps to rectify the situation. Our pest control company services the entire property and all bait stations twice monthly.We have also been in contact with the ********************** who owns the land where the rats are coming from to talk to them about managing the overgrowth. At Columbia Trails Apartments, there are enough carport spaces for one assigned carport per residence. We were unable to switch your space because there are not any other open spaces. And due to Fair Housing Laws, if we were to accommodate the request to switch spaces, we would need to accommodate that request for all residents which is not feasible with the lack of open spaces. Our maintenance team underwent a staffing transition which caused a backlog of service requests, but we have since onboarded another team member. The service team at Columbia Trails is working on catching up with all pending service requests and is making progress daily. Your request to waive the lease break fee is currently being looked over by our Regional Manager and we hope to have an answer for you soon. Thank you again for reaching out regarding your concerns. Please feel free to reach out to our office at ************ if there is anything you would like to discuss further.Customer Answer
Date: 08/04/2023
Hello, ny name is ****** contacting you about the complaint #********. I received an email that k have hit the 7 day **** and since I didnt respond that I was marked answered. I was giving the apartment manager time to respond to me, she started the process about a month ago for the resolution and never got me an answer. All I was asking for was for the lease break fee to be waived, she explained it shouldnt be an issue to get this done. I never heard back from her which is what drive me to file the complaint with the BBB. After the company responded, they explained they were still waiting and looking into waiving the lease break fee. I wanted to give them time before responding, I have not heard from them, although I have emailed the assistant manager and have received no response. I just wanted to make sure it is clear that this has definitely not been resolved.
Thank you,
Business Response
Date: 08/10/2023
******,
Thank you for reaching out again. Our Area Manager, ****** has informed me that she has reached out to you by phone and email on Friday 8//4 to work with you to get this resolved. Please don't hesitate to reach out if there is anything we can do to assist you further.
Thank you,
******** | APM
Initial Complaint
Date:06/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Me and my father have been living at LARC Apartments In **** for over two year's now, and we have been dealing with alot of trouble here I send emails regularly that go unanswered/Ignored about our upstairs neighbors they have a child that lives there that runs around at all times of the morning evening and night everyday all day I send countless emails but with no response. Management will not respond to any of my emails. We also have a problem with our downstairs neighbor as well. She is coastally barbequing with smoke coming all though our windows and I thought barbequing was not even allowed here we have had to call the fire department several times, I have as well emailed the office about it with no responses, we are now dealing with the upstairs neighbor again thier has been a brown SUV coming everyday( We have pictures if needed) and staying we are not sure who she is but she is making a ton of noise as well stomping on the ground while walking moving furniture and just being very disrespectful as well, this has been going on nonstop and management will not help us in any way or respond to emails/calls, we are stuck it seems with no solution management is not following thier own lease at all, we everyday have to turn up our tv's music which I have expressed in emails to the office with no response.Business Response
Date: 06/15/2023
*******,
Thank you for reaching out. Our team did suggest to you via email on 4/18 that a video is sent of the noise you are referring to so that we are able to address the issue. This is not something we have received yet but if you have the video please send it to ************** so we may work towards resolving this issue for you.
As far as the barbequing issue, your neighbor has a gas barbeque which is permitted per our lease agreement.Our Area Manager for this community will be reaching out to you to discuss your concerns further and work towards a solution.Please dont hesitate to reach out to our office as well if you have any further questions or concerns.
Thank you,
******** | APMCustomer Answer
Date: 06/15/2023
Complaint: 20188113
I am rejecting this response because:
Sincerely,
***********************************Initial Complaint
Date:04/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i Moved out the end of February.I got a list of things my deposit was used for which included painting my apartment.I asked for receipts of painting and have been ignored for over a month (I have proof of emails, even though I was told by ***** not sure how to spell his name at the office to email and that I would receive those as proof).I am being charged for damage the maintenance caused on my walls and floor from leaving their equipment carelessly, which has been reported WITH pictures at the time that happened. This is months later and now I am being ignored. At this point not sure if I should just communicate with a lawyer. I have added correspondence screenshots as well.Business Response
Date: 04/28/2023
*****,
Thank you for taking the time to reach out regarding your concerns. I confirmed with our leasing team and they did send you a breakdown of the repairs that were needed on your unit and the cost. Since the painting is done in-house by our maintenance staff, we do not have a receipt from a vendor but the amount we provided to you is an accurate representation of the cost it took our team to complete. I can also assure you that you were not charged for any damage that *** have been caused when investigating the squirrel issue since those damages were noted by our team after they sent you your deposit breakdown. If you would like a further explanation of your charges,please dont hesitate to reach out to our office. We are happy to go over these with you and try to relieve any confusion. The office can be reached at, ************.Thank you,
******** | APM
Initial Complaint
Date:02/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Maintenance has continuously tried to barge in with no notice. When questioned, they confirmed it was NOT for emergency (each . time).The same person has barged into my home while I was undressed in my room (no notice given, said they wanted to see my closet door). They also were the same person that got my clothes wet and stuffed them into a trash bag without letting me know.Today they tried to bang on my door, then bang on the side of my apartment where my bedroom is, then the door again. Because they wanted to come in and finally take a look at my crawl space (which is not an emergency as I have asked for this since November 2022).I have never received a notice, the only time I have ever in my stay here received one, they never actually came the next day. This is ILLEGAL! Barging in and harassing me with NO notice multiple time.Business Response
Date: 02/16/2023
*****,
Thank you for reaching out regarding your concerns. Although we understand it can be jarring to have maintenance in your home when you arent expecting them, our records do show that we posted a 24-hour notice of entry each time our team was needing entry into your unit and that they only entered your unit once during the below time frame.
On 2/8 our staff posted a 24-hour notice of entry for a pre-move out inspection. On 2/9 you stated to our staff that you did not receive the notice, so the entry was then rescheduled to 2/10. On 2/10 our staff knocked for entry but received no answer, they proceeded to enter since they had provided a 24-hour notice when rescheduling the entry per ****** guidelines. On 2/10 our Maintenance Supervisor called and left a voicemail to enter regarding our Pest Vendor that was going to be on property on 2/13 to take a look at the squirrel situation. When 2/13 came you stated to our staff that you had Covid and that it wasnt a good time, so our staff did not enter. Rest assured that our staff has not entered your unit without giving a notice first.
Regarding the wet clothes, per our previous response, we checked with our staff and none of them put your items in a bag. If you have identified someone to be person who did put your wet items in the bag, please let us know so we can follow up with them. While we understand how something like this could happen with vendors coming in and out of the unit, we can confirm that none of our staff were the ones to put your items in the bag. We also explained in our previous response that we are unable to make exceptions to replace those items due to Fair Housing Laws and you do not have personal liability coverage.
We do want to work with you to resolve this maintenance issue as quickly as possible. Please reach out to us at ************ to work towards resolving this issue or for any questions you may have.
Thank you,
-******** | APMInitial Complaint
Date:01/05/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a refund for my security deposit in the amount of $147.61 from *********** Apartments in *******, Owned by American Property Management and they blocked the check after I deposited it. The bank returned the check and an additional fee. I called the property manager and she said they were sending out a new check. I moved out in October and have received NOTHING. This bad check created a mess in my bank account, and I'm still recovering from it. I would just like the check amount plus the return check fee. The I refuse to call or email me back. I just don't want this happening to anyone else.Business Response
Date: 01/06/2023
*******,
Thank you for taking the time to reach out. We do apologize for the confusion regarding your security deposit refund.
We had a security issue with our accounts which was why there was an problem with the initial check.
The account problem has been resolved and we have issued a new check that will be going out today that includes the additional fees that were charged from your bank.
If you have any further questions or concerns please dont hesitate to reach out. You can reach our team at, ************.
Thank you,
******** | APMCustomer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:09/29/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A transaction with Brooks Landing took place a couple weeks ago. I inquired online about an apartment to rent. The online steps required me to give them $800 to hold the apartment. I stopped at step 5 out of 6 to meet with the apartment manager to view the property, etc. Before I left, I told them I would provide the $800 to secure the apartment I wanted to rent, which I did. She told me that per the application once I gave them the $800 then I wouldn't get it back. Knowing that I still submitted because I was clear on moving in. Within less than 24 hours I tried to get the money back because I wasn't clear I could move in after all. The manager said she would seek further guidance and get back to me about returning the $800 to me. After that day, I told her to wait on returning the money to me because I was on hold about my out of state employer approving my move to this new home. I asked her to wait to return now in case my employer doesn't allow the move, she agreed. Two days passed, I finally heard from my employer, and turns out I am permitted to move, but because I needed to make swift adjustments to my living arrangements then that is why I came back to ask for my $800 finally for sure. When I did, she stated per the application contract they could not return it back to me after all. I've never had an apartment complex that boasts about taking care of their residents, especially during COVID, and then does this to future residents? $800 is a lot of money to just keep because of an application to a place I haven't moved into yet? This feels like theft with a smile attached to it. They were willing to return it to me initially, but not in the end? This isn't right at all, and I will not ever consider residency with that complex again. Whatever happened to a $150 application fee? That I remember and would be appropriate. But 1/3 month's rent? Ridiculous and unacceptable. I reached out via email one more time, and have no response still.Business Response
Date: 09/29/2022
Hello ******,
Thank you for reaching out. We apologize for any confusion regarding your deposit.
When you filled out your application online you did sign our Refund Policy Agreement which states that if you cancel for any reason your deposit will not be refunded. In compliance with all Fair Housing Laws and APM Standards we cannot make an exception.
Please feel free to reach out if you have any additional questions.
******** | APM
************
***************Customer Answer
Date: 09/29/2022
Complaint: 18144716
I am rejecting this response because I would like to know how the monetary value is assigned to a consumer application?
Sincerely,
*****************************Initial Complaint
Date:08/09/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7/20/2022Sheetrock repair behind washer$1,300.00 7/20/2022Smoke detector replacements *detectors tampered* x3$66.007/20/2022Outlet replacements x7$20.007/20/2022Drip pan replacements x4$48.007/20/2022Blinds replacement: 72"x23"$18.837/20/2022Blinds replacement: 82"x60"$54.937/20/2022Blinds replacement:40"x60" x2$55.567/20/2022Fridge crisper drawer replacement$146.317/20/2022Bathroom door trim repair/replacements x2$150.007/20/2022Full paint$875.00$5,958.04 7/20/2022Shower resurface x2$1,990.007/20/2022Full carpet replacement$895.447/20/2022Extra heavy clean$750.00Grand total of $7,277.67 These charges are completely false and inaccurate.We caused minor wear and tear in this apartment. We caused absolutely no damage to the showers, paint, sheet rock (maintenance did that when they flooded our apartment when replacing the washer). Our $800 deposit should cover all of our minor wear and tear to this apartment. We absolutely did not cause $7,277.67 dollars worth of damage.Business Response
Date: 08/11/2022
Good morning,
We received a BBB complaint that we do not believe is for our company as it is in ***** and our company does not have any apartment communities in *****.
The complaint ID is ********.
Could we please get this removed?
Thank you,
***************************| Marketing AssociateCustomer Answer
Date: 08/12/2022
Columbia Trails Apartments
1107 ****************************************************** 97030
Business Response
Date: 08/26/2022
******,
Thank you for reaching out to us. We do apologize for any inconvenience or confusion. The Wear and Tear Schedule section of your lease does state that there will be painting and cleaning charges at time of move out. There were painting, cleaning and repairs needed that went above normal wear and tear. Therefore, your move out charges still stand. If you have any further questions regarding your charges please feel free to reach out to our leasing team at ************.Customer Answer
Date: 08/26/2022
Complaint: 17694441
I am rejecting this response because: We did not cause $7,277.67 dollars worth of damages.I would like attached pictures of the showers before we moved in and after we moved out proving that we caused both showers needing to be resurfaced.
-Pictures of the bathroom door trims before move in and after move out showing we caused $150 worth of damage to the door frames.
-Pictures of All of the blinds needing replaced before and after move in/out.
-Pictures of the fridge crisper drawer replacement before and after move in/out worth $146.31.
-Pictures of all 7 outlets needing replaced and proof that they cost $20 a piece to replace.
-Proof that we damaged the sheetrock behind the washer. Your maintenance men did this when they were replacing the washer. They didn't properly install the new washer which resulted in our apartment flooding in the kitchen. They were there when they did that and had to go get water vacuums to clean up THEIR mess.
Sincerely,
*************************Business Response
Date: 09/06/2022
Alyssa,
Thank you for your response.
I have attached some the invoices of the repairs and cleaning that were needed on your unit after move out for your reference. We would like to hear what you think would be reasonable charges based on the attached information and work with you to come to a compromise. Please reach out to our Area Manager ***************************** at **************** to negotiate your move out charges.
Thank you,********
American Property Management
American Property Management Inc is BBB Accredited.
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