Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scam company is relentless. I supposedly had a "free account" - but signing into it automatically billed my credit card, and then continued to bill my credit card after I requested a cancellation. Requesting a cancellation is a waste of time - the company does not send any kind of written confirmation (how convenient...since that would be proof for the consumer.) Even my credit card company, usually very helpful, was unable to reverse this charge.

  Business Response

  Date: 07/16/2025

  Complaint number: ******** and 23588232
  Consumer name: **** *****
  
  We are in receipt of the two Better Business Bureau Complaints filed by Ms. ***** regarding her Classmates+ paid membership subscription.
  
  According to our records, Ms. ***** has two accounts on the ********************** website:
  
  Registration Number **********: This membership was created on June 4, 2006. The email address associated with this account is an ************* account. This account has had multiple previous paid subscriptions associated with it, but it has been a free account since September 20, 2022. Ms. ***** last accessed this account on July 11, 2025 and subsequently deleted the account on that day.  
  
  Registration Number 4000183555117: This membership was created on September 10, 2022 using a gmail **********. ***** purchased a 3-month automatically renewing paid membership subscription on this account on March 16, 2025. This paid membership automatically renewed on June 16, 2025. This account is the subject of Ms. ****** complaint.
  
  Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified ******** of the Automatic Renewal Program.
  
  As noted above, Ms. ***** purchased a 50% discounted 3-month automatically renewing paid membership on March 16, 2025 in the amount of $10.80. On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms. ***** was specifically notified that her membership fees were non-refundable, that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her payment method would be charged the full term price of $21.60 for each renewal period, and that she could visit the Account portion of the website to change her renewal setting at any time. Ms. ***** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A representative copy of the 50% discount purchase page is attached for your review.
  
  The "Automatic Renewal Program" section located under the *************** portion of the Terms of Service states:
  
  "Upon your acceptance of an offer for the purchase of any subscription-based ************** you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such ************** Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Classmates.com Website, clicking on "Account & Billing" and changing your renewal option from "automatic"to "manual." Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.
  
  The No Refund Policy section located under the *************** portion of the Terms of Service states:
  
  All fees relating to ************** including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your ************* immediately. If we successfully dispute the reversal, and the reversed funds are returned to us,you are not entitled to a refund or to have your ************* reinstated.
  
  Shortly thereafter, Ms. ***** would have received a paid subscription confirmation email sent to the gmail addresses associated with her account. The email contained Ms. ******* membership registration number, the amount ******** paid for her paid membership, her renewal date, and a reminder that her paid subscriptions would automatically renew unless she chose to cancel by visiting the Account portion of the website prior to her renewal date and that no portion of any subscription fee is refundable. A representative copy of this receipt email is attached for your review.
  
  The "Account" section is accessible from nearly every page of the Classmates website and is located under the My Classmates drop down navigation menu in the top righthand portion of the webpage. When a member clicks on Account, they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term,the expiration date, and their renewal option being listed as Automatic. If they wish to switch to manual renewal, they simply have to click on the Turn off automatic renewal link.
  
  On June 6, 2025, Classmates sent Ms. ***** an email notice (AR7)that her introductory pricing term was about to expire and that her membership subscription would renew at the standard full price of $21.60 on June 16, 2025 unless she cancelled her paid membership subscription prior to that date. The AR7 email notice also contained information on how to cancel her paid membership and a reminder that no portion of any membership subscription fees are refundable. A representative copy of this AR7 email notification as well as the email send history from Classmates email systems to Ms. ***** is attached for your review. 
  
  According to our records, Ms. ***** did not opt out of the automatic renewal program or contact the Classmates ********************** prior to her renewal date. As a result, her membership was renewed for an additional term and her payment method was charged $21.60 on June 16, 2025, in accordance with the disclosures and the Terms of Service that he agreed to during her March 16, 2025 purchase.
  
  According to the Classmates Terms of Service, Classmates has a no refund policy. However, since Ms. ***** had duplicate accounts and she would not have been able to see how to turn off the automatic renewal settings had she logged into her free account instead of her paid membership, I have provided her with a one-time courtesy refund of $21.60 on July 16, 2025. Ms. ***** should note this refund on her physical billing statement within the next 30 to 60 days (or sooner if she banks online) depending on her financial institutions billing cycle and internal refund policies.
  
  Ms. ****** Classmates membership has reverted to a free membership,and she wont be charged any additional membership subscription fees unless she proactively purchases a paid CM+ membership in the future. However, if ******** would prefer to delete her free account, she can use the following link to delete her free membership and remove her information from the Classmates website: ************************************************************************************************.
  
  This information should resolve Ms. ******* complaint. Should your office or Ms. ***** have any questions or need additional information, please feel free to contact me at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************
  

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 31, 2024 I paid $48 for a two-year membership to Classmates.com. On July 6, 2025, my membership expired, reverting to a free membership. I contacted customer support at ********************** and received a generic answer telling me my membership had expired and I need to pay to reactivate it. I would like Classmates to HONOR their promise to provide me with the two-year membership that started on Dec 31, 2024. As of now, they have taken my money and not provided the promised service.

  Business Response

  Date: 07/16/2025

  Complaint number: 23562145
  Consumer name: *** ****
  
  We are in receipt of the consumer complaint filed by Mr. *****
  
  Our records indicate that Mr. ***** Classmates+ subscription expired on July 6, 2025, at which point his account automatically transitioned to a free membership. A copy of his membership record is attached for your review.
  
  During our review, we located a Classmates+ subscription purchase made on December 31, 2024, in the amount of $48.00 associated with ******************* information. While this transaction matches the details provided in his complaint,we found that the purchase is associated with a different members Classmates ********** accordance with the Classmates Privacy Policy, we are unable to share account information with anyone other than the account holder.
  
  On July 10 and 11, a *********** Representative placed calls and left voicemail messages requesting that Mr. **** return the call so we could address the matter directly. As of today, we have not received a response.
  
  In the meantime, Mr. **** may wish to speak with other members of his household to determine whether the subscription purchase corresponds to one of their accounts. If Mr. **** believes his payment method was used without authorization, we recommend he contact his credit card provider to report the matter.
  
  This information should resolve Mr. ***** consumer complaint. If Mr. **** or the BBB have additional questions or concerns, please feel free to email me directly at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************
  
  

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their explanation matches an account I found that I paid for my mother. I had forgotten about that account and thought the purchase was for my account. This was my mistake and I have now renewed the subscription for my account and all is well. I apologize that my confusion has caused trouble for Classmates.com.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 23rd, 2025 Free offer accepted.Automatic charge made to credit card for $21.60.I didn't know about the automatic charge.Seemed fraudulent.Upon communication they refused a refund.I am a 70+ Senior. I want to warn others of their fine print deceptive practice.Classmates will not allow me to remove my credit card from their web site.Classmates will not remove my name and profile from their web site.

  Business Response

  Date: 07/03/2025

  Complaint number: 23552560
  Consumer name: ******* ********
  
  We are in receipt of the consumer complaint filed by Mr. ******** in connection with his Classmates+ paid membership subscription.
  
  According to our records, Mr. ******** registered and created a free Classmates membership on October 18, 2002. Over the course of his time on Classmates, Mr. ******** has purchased six separate paid Classmates membership subscriptions,include his last one purchased on March 21, 2025, which is the subject of this consumer complaint.
  
  In each instance, Classmates provided clear disclosures within the paid membership process that fee-based memberships will automatically renew.Below, I have outlined the process and the various places in which Classmates notified Mr. ******** of the Automatic Renewal Program in connection with his most recent paid subscription purchase.
  
  Mr. ******** purchased an introductory 50% discounted 3-month automatically renewing paid membership on March 21, 2025 in the amount of $10.80. On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr. ******** was specifically notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his payment method would be charged the full membership price of $21.60 for each renewal period, and that he could visit the Accountportion of the website to change his renewal settings at any time. Mr. ******** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A representative copy of this 50% off discounted purchase page is attached of your review.
  
  The "Automatic Renewal Program" section located under the *************** portion of the Terms of Service states:
  
  Upon your acceptance of an offer for the purchase of any subscription-based ************** you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such ************** Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current,non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Classmates.com Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual." Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.
  
  The "No Refund Policy" section located under the *************** portion of the Terms of Service states:  
  
  All fees relating to ************** including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your ************* immediately. If we successfully dispute the reversal, and the reversed funds are returned to us, you are not entitled to a refund or to have your ************* reinstated.
  
  Shortly thereafter, Mr. ******** would have received a paid subscription confirmation email sent to the email address associated with his account. This email contained Mr. ******** registration number, the amount he paid for his subscription membership, the renewal date, and a reminder that his paid subscription would renew unless Mr. ******** chose to cancel by visiting the Account portion of the website prior to his renewal date and that no portion of any subscription fee is refundable. A representative copy of this receipt email is attached for your review.  
  
  The "Account" section is accessible from nearly every page of the Classmates website and is located under the My Classmatesnavigation drop down in the top portion of the webpage. Underneath the heading Account, they will see an "Account & Billing" link. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as Automatic. If they wish to switch to manual renewal, they simply have to click on the Turn off automatic renewal link.
  
  On June 11, 2025, Classmates sent Mr. ******** a notice (AR7) that his introductory pricing term was about to expire and that his membership subscription would renew for the full-term price of $21.60 on June 21, 2025 unless he cancelled his paid membership subscription prior to that date. The email also contained information on how to cancel his paid membership and a reminder that no portion of any membership subscription fees are refundable. The subject line of this email reminder was Thanks for being a loyal customer of **********************, heres a discount and info about your plan. A representative copy of this AR7 email reminder as well as the email send history from Classmatesemail systems to Mr. ******** is attached for your review. 
  
  According to our records, Mr. ******** did not opt out of the automatic renewal program or contact the Classmates ********************** about his membership subscription prior to the end of his membership subscription term. As a result, his membership renewed for an additional term and his payment method was charged $21.60 on June 21, 2025 in accordance with the disclosures and the Terms of Service that he agreed to during his March ******* purchase.
  
  According to the Classmates Terms of Service, Classmates has a no refund policy. I can confirm that Mr. ****************** has been removed from the automatic renewal program and that his paid membership subscription will lapse on September 21, 2025 and will then revert to a free Classmates account. If he would like to delete his Classmates membership at that time, he can use the following link to delete his account: *******************************************************.
  
  If Mr. ******** would prefer to delete his Classmates profile and membership now, he will need to provide written confirmation that he understands that this will result in the forfeiture of his most recent paid membership subscription fee of $21.60 and access to all of the content associated with his Classmates profile.  He can provide this confirmation either through the BBBs dispute resolution portal or by emailing me directly at the email address below.
  
  This information should successfully resolve Mr. ******** complaint.Should your office or Mr. ******** have any questions or need additional information, please feel free to contact me at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/2/2025. Classmates.com placed an unauthorized charge against my credit card. ********** member care associates told me there term and conditions had changed and that is why the charge. I did not sig up for auto renewal nor did I authorize another two year term. please refer to the Word documentI uploaded which includes an thier term and conditions section B, and additional narrative by me.

  Business Response

  Date: 07/03/2025

  Complaint number: 23549822
  Consumer name: ******* ********
  
  We are in receipt of the Better Business Bureau Complaint filed by Mr. ******** regarding his Classmates+ paid membership subscription.
  
  According to our records Mr. ******** registered and created a free Classmates account on May 7, 2007. On July 2, 2023, Mr. ******** upgraded his free membership and purchased a paid membership subscription. Classmates does not offer single term membership subscription plans. All Classmates membership subscriptions are enrolled in the automatic renewal program at the time of purchase and Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below,I have outlined the process and the various places in which Classmates notified Mr. ******** of the Automatic Renewal Program.
  
  As noted above, Mr. ******** purchased an introductory 50%discounted 2-year automatically renewing paid membership in the amount of $48.00 (plus applicable tax) on July 2, 2023. On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr. ******** was notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his payment method would be charged $96.00 (plus applicable tax) for each renewal, and that he could visit the Account portion of the website to change his renewal preference at any time. Mr. ******** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A representative copy of the discounted 2-year purchase page is attached for your review.
  
  Pursuant to the Classmates Terms of Service, policy revisions may occur at any time.Notwithstanding, the applicable Terms of Service at the time of Mr. ******** purchased his paid membership subscription was dated September 19, 2022, and is attached for reference.
  
  The "Automatic Renewal Program" section located under the *************** portion of the September 19, 2022 Terms of Service states:
  
  Upon your acceptance of an offer for the purchase of any subscription-based ************** you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such ************** Under this program. you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased. and each subsequent term. for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below. at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current. non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program. you can change your renewal status at any time by logging onto the Account portion of the Classmates.com Website. clicking on "Account & Billing and changing your renewal option from automatic' to 'manual" Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps
  
  The "No Refund Policy" section located under the *************** portion of the Terms of Service states:  
  
  All fees relating to ************** including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your ************* immediately. If we successfully dispute the reversal, and the reversed funds are returned to us,you are not entitled to a refund or to have your ************* reinstated.
  
  Shortly thereafter, Mr. ******** would have received a paid subscription confirmation email sent to the email address associated with his account.This email contained Mr. ********* registration number, the amount he paid for his subscription membership, the renewal date, and a reminder that his paid subscription would renew unless Mr. ******** chose to cancel by visiting the Account portion of the website prior to his renewal date and that no portion of any subscription fee is refundable.   
  
  The "Account" section is accessible from nearly every page of the Classmates website and is located under the My Classmatesnavigation drop down in the top portion of the webpage. Underneath the heading Account, they will see an "Account & Billing" link. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as Automatic. If they wish to switch to manual renewal, they simply have to click on the Turn off automatic renewal link.
  
  Classmates sends all members in a paid membership subscription term one year or longer an Automatic Renewal Reminder (AR30). A review of our email logs indicate that Classmates sent Mr. ******** the AR30 email reminder on May 23, 2025 to the email address associated with his account.
  
  The AR30 reminder email provided information that Mr. ********* 2-year paid membership subscription would automatically renew on July 2, 2025 in the amount of $96.00 unless he changed his renewal status prior to his renewal date and instructions on how to change his renewal preference. The AR30 renewal reminder also included a phone number and a link to contact Classmates if he needed assistance with changing his automatic renewal status prior to his renewal date. A representative copy of the AR30 email reminder as well as the email send history from Classmates email systems to Mr. ******** is attached for your review.
  
  According to our records, Mr. ******** did not opt out of the automatic renewal program or contact Classmates prior to his renewal date and,as a result, his membership was renewed for an additional term and his payment method was charged $96.00 (plus applicable tax) on July 2, 2025 in accordance with the disclosures and the Terms of Service that he agreed to during his 2023 purchase.
  
  On July 2, 2025, Mr. ******** contacted Classmates on two separate occasions via phone. I have pulled both call logs and listened to each conversation.During his first phone call at approximately 12:07 pm PST, the *********** Representative explained the automatic renewal program and no refund policy. The representative also removed Mr. ********* paid membership subscription from the automatic renewal program so that his paid membership would not automatically renew in the future. Mr. ******** requested to speak to a supervisor; however,one wasnt available at the time and the representative indicated that a supervisor would return his call within 24 business hours.
  
  The second call was made at approximately 12:41 pm PST. During this call the representative reiterated the information that the first representative had provided to Mr. ******** approximately 40 minutes prior and confirmed that his account had been removed from the automatic renewal program going forward.
  
  The Classmates *********** Representatives did not advise during either telephone communication that term and conditions had changed and that is why the charge occurred as alleged in Mr. ********* complaint. Although Mr. ******** vaguely alluded to a purported April policy change in his second call, he failed to articulate any substantive details. To the extent ************* reference pertains to updates made to the Classmates Terms of Service following his initial subscription purchase, the inclusion of the September 19, 2022 Terms of Service should indicate that no subsequent update affected his paid membership subscriptions automatic renewal status. The Classmates automatic renewal program has remained in continuous effect since at least 2004.
  
  Per the Terms of Service, Classmates has a no refund policy. I can confirm that Mr. ********* membership has been removed from the automatic renewal program and unless Mr. ******** takes any proactive measures to extend his paid membership subscription, his Classmates+ subscription will lapse on July 2, 2027 and then revert to a free Classmates account.
  
  This information should resolve Mr. ********* complaint. Should your office or Mr. ******** have any questions or need additional information,please feel free to contact me at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will accept thier historical records as evidense that I was informed of the automatic renewal, even though I have no record of any such email notification this year. I am not satisfied with the end result seeking a refund, however, I will consider this matter closed.  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge appeared on my Discover credit card on June 9th in the amount of $96. I immediately disputed the charge with my credit card company for the transaction that stated "merchandise". I then went online to determine how to cancel a Classmates subscription, just in case, and followed the direction, terminating my subscription. I contacted Classmates and was sent a copy of a generic "form email", claiming that a notice is sent out automatically to customers. I have since asked for a copy of the actual email with the date and my email address. Responses to the email that I received now have been "muted" so I had to "jump through hoops" to send a message similar to this one. One thing that I found alarming is that I have received emails over the last 2 years encouraging me to sign up for a paid subscription. If I already had one, why would I be "bombarded" with those types of emails? Some might believe those actions to be a bit underhanded, especially when dealing with a 70 year old senior.

  Business Response

  Date: 07/02/2025

  Complaint number: 23540019
  Consumer name: *********** ********
  
  We are in receipt of the Better Business Bureau Complaint filed by Mr. ******** regarding his Classmates+ membership subscription.
  
  According to our records, Mr. ******** has had three different Classmates accounts associated with the *** email address listed in his complaint:
  
  Registration Number *********: This membership was created on April 19, 2002. This account has always been a free account and has never had a paid account associated with it. This free membership was deleted on the same day it was last accessed, on June 12, 2025.
  
  Registration Number *********: This membership was created on October 26, 2002. This account had one paid ****** membership subscription associated with it from 2005 through 2006 and has been a fee account since May 9, 2006. This membership was last accessed on April 7, 2025. This free account was deleted on June 24, 2025.
  
  Registration Number **********: This membership was created on April 6, 2008. This membership was a free account until Mr. ******** purchased a 2-year automatically renewing Classmates+ membership subscription on June 9, 2023. Mr. ******** last accessed this paid membership on June 30, 2025. This subscription renewed on June 9, 2025 and is the subject of Mr. ********* consumer complaint.
  
  Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified the account holder of the Automatic Renewal Program.
  
  As noted above, Mr. ******** purchased an introductory 50%discounted 2-year automatically renewing paid membership under his ********** membership account on June 9, 2023, in the amount of $48.00. On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr. ******** was notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his payment method would be charged $96.00 for each renewal, and that he could visit the Account portion of the website to change his renewal preference at any time. *********** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each).
  
  The "Automatic Renewal Program" section located under the *************** portion of the Terms of Service states:
  
  "Upon your acceptance of an offer for the purchase of any subscription-based ************** you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such ************** Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current,non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Classmates.com Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual." Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.
  
  The No Refund Policy section located under the *************** portion of the Terms of Service states:
  
  All fees relating to ************** including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your ************* immediately. If we successfully dispute the reversal, and the reversed funds are returned to us, you are not entitled to a refund or to have your ************* reinstated.
  
  Shortly thereafter, Mr. ******** would have received a paid subscription confirmation email sent to the email address associated with this account.This email contained Mr. ********* registration number, the amount he paid for his paid membership, the renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the Accountportion of the website prior to his renewal date.
  
  The "Account" section is accessible from nearly every page of the Classmates website and is located under the My Classmates drop down navigation menu in the top righthand portion of the webpage. When a member clicks on Account, they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term,the expiration date, and their renewal option being listed as Automatic. If they wish to switch to manual renewal, they simply have to click on the Turn off automatic renewal link.
  
  Additionally, Classmates sends all members in a membership subscription term one year or longer an Automatic Renewal Reminder (AR30). Classmatesemail logs indicate this AR30 email was sent to Mr. ******** on April 30, 2025,to the email address associated with his account.
  
  This AR30 reminder email provided information that Mr. ********* 2-year paid membership subscription would automatically renew on June 9, 2025 in the amount of $96.00 unless he changed his renewal status prior to his renewal date and instructions on how to change his renewal preference. The AR30 reminder also included a phone number and a link to contact Classmates *********** if he needed assistance with cancelling his automatic renewal prior to his renewal date. A *********** Representative provided a representative copy of the AR30 email to Mr. ******** on June 25, 2025 per his request. I have attached a representative copy of the AR30 as well as the email send history from Classmates email systems to Mr. ******** for your review.
  
  According to our records, Mr. ******** did not opt out of the automatic renewal program or contact Classmates prior to his renewal date and,as a result, his paid membership subscription was renewed on June 9, 2025 and his payment method was charged $96.00 in accordance with the disclosures and the Terms of Service that he agreed to during his 2023 purchase.  
  
  Per the Terms of Service, Classmates has a no refund policy. However,since Mr. ******** had duplicate accounts and he would not have been able to turn off the automatic renewal setting had he logged into his free accounts, I have provided Mr. ******** with a one-time courtesy pro-rated refund in the amount of $93.11 on July 1, 2025. Mr. ******** should note this refund on his physical billing statement within the next 30 to 60 days (or sooner if he banks online)depending on his financial institutions billing cycle and internal refund policies. Mr. ********* Classmates account has reverted to a free membership, and he wont be charged any future subscription fees unless he proactively purchases a paid membership subscription in the future.
  
  This information should successfully resolve Mr. ********* consumer complaint. If Mr. ******** or the BBB have any questions or need additional information, please feel free to contact me at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ********

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is impossible to cancel this obnoxious, unwanted service. (I've tried several times, and continue to be charged) ************ is a complete scam I was charged in March, and again in June.

  Business Response

  Date: 06/27/2025

  Complaint # ********
  Complainant:**** *****
  
  We are in receipt of the consumer complaint filed by Ms. ******
  
  I am unable to confirm a Classmates membership with the limited information Ms. ***** provided in her complaint. Please have Ms. ***** provide the additional information below so that I can address this matter fully:  
  
  - The email address used to complete her registration on the Classmates.com website; and
  - ********** name and grad year for which Ms. ***** registered under on the Classmates website.
  
  Alternatively,Ms. ***** can find information on how to delete her membership at the How do I cancel my membership? Help Article located at *************************************************************************************************
  
  Should your office or the Consumer have any questions or need additional information, please feel free to contact me at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ****************************** 

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to inundate me with emails. I have unsubscribed several times yet they continue to send them. I would like to terminate my business with them. They continue to draft money from my checking account. I want to cut my ties with this Classmates organization. Thank you!!

  Business Response

  Date: 06/24/2025

  Complaint number: 23511444
  Consumer name: ******** ******
  
  We are in receipt of the Better Business Bureau Complaint filed by Mr. *******
  
  According to our records, Mr. ****** created a free Classmates account on June 9, 2025. Our records do not indicate that Mr. ****** purchased a paid membership subscription.
  
  Per his request, I have deleted his free Classmates membership and removed his information from the Classmates website on June 24, 2025. Mr. ****** may continue to receive residual emails from Classmates over the next 10 days.Residual emails are emails that are already queued to be delivered to our members in our email delivery system. Mr. ****** should feel free to disregard these emails.  
  
  While we are sorry to see Mr. ****** go, we appreciate the time he spent as a Classmates member.
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  www.classmates.com
  

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Classmates Website On 22/06/25 I was charged $96.00 for a 2 year renewal fee from Classmate that I wasn't aware of. I was never given notice of the renewal or the fact that the 2 year subscription was going from $48.00 usd to $96.00. I would have never agreed to paying $96.00 usd which transfers to $155.21 AUD. I have submitted a complaint with ********* to not process the fee through ******, as I have recieved notification from ****** about the payment but it had not been processed by ********* at this time. I feel that a company that sets up a renewal process program that they should have to notify the subscribers before the renewal happens as well as their price increases at the time of the renewal. As I live in ********* communication with Classmates is difficult for me.

  Business Response

  Date: 06/23/2025

  Complaint number: 23502731
  Consumer name: **** ******
  
  We are in receipt of the Better Business Bureau Complaint filed by Mr. ****** regarding his Classmates+ paid membership subscription.
  
  Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified the account holder of the Automatic Renewal Program.
  
  Mr. ****** purchased an introductory 50% discounted 2-year automatically renewing paid membership subscription in the amount of $48.00 US on June *******. On the payment information page of the paid membership purchase process,prior to completing his purchase, Mr. ****** was specifically notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his payment method would be charged $96.00 US for each renewal,and that he could visit the Account portion of the website to change his renewal preference at any time. Mr. ****** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A representative copy of the discounted 2-year purchase page is attached fo your review.
  
  The "Automatic Renewal Program" section located under the *************** portion of the Terms of Service states:
  
  Upon your acceptance of an offer for the purchase of any subscription-based ************** you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such *************.Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current,non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Classmates.com Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual." Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.
  
  The No Refund Policy section located under the ***************portion of the Terms of Service states:
  
  All fees relating to ************** including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your ************* immediately. If we successfully dispute the reversal, and the reversed funds are returned to us,you are not entitled to a refund or to have your ************* reinstated.
  
  Shortly thereafter, Mr. ****** would have received a paid subscription confirmation email sent to the email address associated with his account.This email contained the Mr. ******* registration number, the amount he paid for his paid membership, the renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the Accountportion of the website prior to his renewal date and that no portion of any membership fees were refundable. A representative copy of the receipt email is attached for your review.
  
  The "Account" section is accessible from nearly every page of the Classmates website and is located in the top right portion of the webpage underneath the My Classmates drop down navigation menu. Underneath the Account heading, they will see an "Account & Billing" link listed on the page. Once the member clicks the link and logs into their account, they are presented with information about their paid account,including the length of the term, the expiration date, and their renewal option being listed as Automatic. If they wish to switch to manual renewal, they simply have to click on the Turn off automatic renewal link.
  
  Since 2017 Classmates sends all members in a membership subscription term one year or longer an Automatic Renewal Reminder (AR30). According to our email logs, Classmates sent Mr. ****** this AR30 reminder on May ******* to the email address associated with his account, which is the same email address as the one listed in his consumer complaint.
  
  The AR30 reminder provided information that Mr. ******* 2-year paid membership subscription would automatically renew on June 22, 2025 in the amount of $96.00 unless he changed his renewal status prior to his renewal date.The renewal reminder included directions on how to change his renewal status as well as information on how to contact Classmates via phone or email in the event he needed assistance in canceling his paid membership subscription. A representative copy of the AR30 reminder email and the email send history from Classmates email systems to Mr. ****** is attached for your review.
  
  According to our records, Mr. ****** did not opt out of the automatic renewal program or contact Classmates prior to his renewal date and,as a result, his membership was renewed for an additional term and his payment method was charged $96.00 US in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase.  
  
  Per the Terms of Service, Classmates has a no refund policy. However,as a matter of customer courtesy, I have authorized a refund to Mr. ****** in the amount of $96.00 US on June 23, 2025. Mr. ****** should note this refund within the next 5 to 10 days depending on ******* internal refund policies.
  
  This information should successfully address Mr. ******* consumer complaint. If the BBB or Mr. ****** needs any additional information regarding this matter, please contact me at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************
  
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an unauthorized charged of $21.60 for a membership I did not want. I removed my card from my account a month prior and Classmates charged my account today without my permission. I was told payments are set on auto payment whether you remove your card or not. You have to remove auto pay which I wasn't aware of until today considering I removed my card from the account. I asked for a refund and they refuse. How can a company charge your card and store your information after you remove it from the account? That is theft.

  Business Response

  Date: 06/27/2025

  Complaint number: 23497056
  Consumer name: ******** ********
  
  We are in receipt of the consumer complaint filed by Ms. ******** in connection with her Classmates+ paid membership subscription.
  
  Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Ms. ******** of the Automatic Renewal Program.
  
  Ms. ******** purchased an introductory 50% discounted 3-month automatically renewing paid membership on March 8, 2025, in the amount of $10.80. On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms. ******** was specifically notified that her membership fees were non-refundable, that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her payment method would be charged the full term price of $21.60 for each renewal period, and that she could visit the Account portion of the website to change her renewal settings at any time. Ms. ******** was presented with language on this same page stating that, by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each).  
  
  The "Automatic Renewal Program" section located under the *************** portion of the Terms of Service states:
  
  "Upon your acceptance of an offer for the purchase of any subscription-based ************** you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such ************** Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Classmates.com Website, clicking on "Account & Billing" and changing your renewal option from "automatic"to "manual." Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.
  
  The No Refund Policy section located under the *************** portion of the Terms of Service states:
  
  All fees relating to ************** including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your ************* immediately. If we successfully dispute the reversal, and the reversed funds are returned to us,you are not entitled to a refund or to have your ************* reinstated.
  
  Shortly after her purchase, Ms. ******** would have received a paid subscription confirmation email sent to the email addresses associated with her account. This receipt email contained Ms. ******** membership registration number, the amount Ms. ******** paid for her membership subscription, her renewal date, the renewal amount and a reminder that her paid subscription would renew unless she chose to cancel by visiting the Accountportion of the website prior to her renewal date and that no portion of any subscription fee was refundable.
  
  The "Account" section is accessible from nearly every page of the Classmates website and is located under the My Classmates drop down navigation menu in the top righthand portion of the webpage. When a member clicks on Account, they will see an "Account & Billing" section listed on the page. Once the member logs into their account, they are presented with information about their paid account, including the length of the term,the expiration date, and their renewal option being listed as Automatic. If they wish to switch to manual renewal, they simply have to click on the Turn off automatic renewal link.
  
  On May 29, 2025, Classmates sent Ms. ******** an email notice (AR7) that her introductory pricing term was about to expire and that her membership subscription would renew at the standard full price of $21.60 on June 8, 2025 unless she cancelled her paid membership subscription prior to that date. The email also contained information on how to cancel her paid membership and a reminder that no portion of any membership subscription fees are refundable. A representative copy of this AR7 email reminder as well as the email send history from Classmates email systems to Ms. ******** is attached for your review. 
  
  According to our records, Ms. ******** did not opt out of the automatic renewal program or contact the Classmates ********************** prior to her renewal. As a result, her membership was renewed for an additional 3-month term and her payment method was charged $21.60, per the Terms of Service she agreed to during her initial purchase. The payment, however, was not processed on ********************** account until June 20, 2025. Ms. ******** did not remove her Classmates account from the automatic renewal program until after her payment was processed on this date. A copy of the automatic renewal change history for Ms. ******** account is attached for your review. The screen shot attached by Ms. ******** in her complaint indicates that Ms. ******** credit card information was still on file after she change her automatic renewal settings on June 20, ***** as the last 4 digits of her credit card can be seen in the screen shot.  
  
  Terms of Service, Classmates has a no refund policy. I can confirm that Ms. ******** successfully removed her account from the automatic renewal program and that her paid membership subscription will lapse on September 20, 2025,and will then revert to a free Classmates account. She will not be charged any additional membership subscription fees unless she proactively extends her current paid membership subscription term, or she purchases a paid membership subscription in the future.
  
  This information should successfully resolve Ms. ****************** Should your office or Ms. ******** have any questions or need additional information, please feel free to contact me at *******************************************
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************
  

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on my credit card on July 17, 2025I was billed an annual renewal for the service when my account was net set to automatically renew. I called on July 19, 2025 and was told I could not get a refund. My account was set on Manual renewal which means I was supposed to be notified before renewal.

  Business Response

  Date: 06/27/2025

  Complaint # ********
  Consumer:*** ***********
  
  We are in receipt of the complaint filed by Mr. *********** regarding his Classmates+ paid membership subscription.
  
  Classmates provides clear disclosures within the paid membership process that fee-based memberships will automatically renew. Below, I have outlined the process and the various places in which Classmates notified Mr. *********** of the Automatic Renewal Program.
  
  ************** purchased an introductory 50% discounted 1-year automatically renewing paid membership subscription on June 17, 2019 in the amount of $24.00. On the payment information page of the paid membership purchase process, prior to completing his purchase, Mr. *********** was specifically notified that his membership fees were non-refundable, that his membership would automatically renew for the same term each time it reached its expiration date unless he chose to cancel, that his payment method would be charged $48.00 for each renewal, and that he could visit the Account portion of the website to change his renewal settings at any time. Mr. *********** was presented with language on this same page stating that, by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each).
  
  The "Automatic Renewal Program" section located under the *************** portion of the Terms of Service states:
  
  Upon your acceptance of an offer for the purchase of any subscription-based ************** you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such ************** Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Classmates.com Website, clicking on "Account & Billing" and changing your renewal option from "automatic" to "manual."Please note that completing these steps will only stop future automatic renewals of your current subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.
  
  The "No Refund Policy" section located under the *************** portion of the Terms of Service states:  
  
  All fees relating to ************** including the initial fees and any subsequent automatic renewal fees (as described above), are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, we may in our discretion cancel your ************* immediately. If we successfully dispute the reversal, and the reversed funds are returned to us,you are not entitled to a refund or to have your ************* reinstated.
  
  Shortly thereafter, Mr. *********** would have received a paid subscription confirmation receipt email sent to the email address associated with his account. This email contained Mr. ************* membership registration number,the amount Mr. *********** paid for his paid membership, his renewal date, and a reminder that his paid subscription would renew unless he chose to cancel by visiting the Account portion of the website prior to his renewal date and that no portion of any subscription fees are refundable.
  
  The "Account" section is accessible from nearly every page of the Classmates website and is located under the My Classmates navigation drop down menu in the top portion of the webpage. Underneath the heading Account,they will see an "Account & Billing" link. Once the member logs into their account, they are presented with information about their paid account, including the length of the term, the expiration date, and their renewal option being listed as Automatic. If they wish to switch to manual renewal, they simply have to click on the Turn off automatic renewal link.
  
  Classmates sends all members in a 1- or 2-year membership an automatic renewal reminder (AR30). A review of our email logs indicates Classmates sent this AR30 reminder every year to Mr. *********** on May 8 from 2020 through 2025 to the email address associated with his account, which is the same email address that is listed in his consumer complaint.
  
  The 2022 reminder email provided information that his 1-year paid membership subscription would automatically renew on June 17, 2022 unless he changed his renewal status prior to his renewal date and that the full price of a 1-year membership renewal was increasing from $48.00 to $60.00 starting with his next renewal date. The subject line of the renewal reminder was Notification -Price Change for Your Classmates+ Membership Renewal.
  
  *************** most recent renewal reminder provided information that Mr. ************ 1-year membership would automatically renew on June 17, 2025 unless he changed his renewal status prior to its renewal date and instructions on how to cancel his paid membership online and included a phone number to call Classmates as well as a link to email the Classmates ********************** if he needed assistance in cancelling his paid membership prior to its renewal. A representative copy of the most recent AR30 renewal reminder as well as the AR30 email send history from 2020 through 2025 from Classmates email systems to ************** is attached for your review.
  
  According to our records, Mr. *********** did not opt out of the automatic renewal program or contact Classmates prior to any of his paid membership subscription renewal dates, and, as a result, his paid membership was renewed for additional 1-year terms and his payment method was charged $60.00 for his most recent renewal in accordance with the disclosures and the Terms of Service that he agreed to during his 2019 purchase.
  
  Per the Terms of Service, Classmates has a no refund policy. However, as a matter of courtesy, I have provided Mr. *********** with a one-time courtesy pro-rated refund in the amount of $58.36 on June 27, 2025. Mr. *********** will note this refund on his physical billing statement within the next 30 to 60 days (or sooner if he banks online) depending on his financial institutions billing cycle and internal refund policy. Mr. ************ Classmates account has reverted to a free membership and he will not be charged any additional membership fees unless he proactively purchases a paid membership subscription in the future.
  
  This information should successfully resolve Mr. ************* complaint. Should your office or Mr. *********** have any questions or need additional information, please feel free to contact me at [email protected].
  
  Sincerely,
  
  **** ****
  Associate Director, Compliance & IP
  ******************************