Complaints

This profile includes complaints for Value Village's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Value Village has 233 locations, listed below.

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  Value Village

  11400 SE 6th St STE 220 Bellevue, WA 98004-6423

• 

  Value Village

  150 E Bellis Fair Pkwy Bellingham, WA 98226-5541

• 

  Value Village

  604 Sleater Kinney Rd SE Lacey, WA 98503-1008

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  Value Village

  16771 Redmond Way Redmond, WA 98052-4472

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  Value Village

  525 E College Way Mount Vernon, WA 98273-5571

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred October 19th 2022. I was shopping at value Village for Halloween costumes. I found two dresses and asked where the fitting rooms were located. I was told they no longer have fitting rooms instead you have to buy the items and you have 14 days to return. Ive bought the two dresses for $60. When I got home I tried them on and they didnt fit. The next day, October 20, I returned to the store and asked for a refund. I was told they only do exchanges. I asked politely to speak to a manager about an exception because I was unaware of the no returns policy. I was not given the opportunity to speak to a manager and was told no exceptions are made. I expressed that it was unfair to not provide fitting rooms and ask clients to purchase the clothing to then not be allowed to get their money back. I think this business practice infringes on consumer rights And is also unethical. I have been forced to give Value Village my $60 and they do not care whether the items they sell are good for their customers or not. The dresses are in the same condition I bought them in so I should be able to return for my money.

  Business Response

  Date: 10/31/2022

  Hello,

  Thank you for reaching out, we know that trying on items is a part of your experience in our stores. Our exchange policy is 14 days on clothing and shoes to give you time to try on your items at home. The policy is communicated in a variety of ways to customers such as signage, receipts and team members. If you feel that you were provided inaccurate information regarding the policy, we can follow up with the store team and request a resolution. 

  We are sorry for any inconvenience regarding this policy and will share your feedback with store leadership.Thank you for being a valued customer.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a everyday customer at the ********************************************* in ************* md. I was kicked out of the store for complaining about employee theft to the store manager ******* complained 2 times and I was kicked out of the store and had the police called on me. The 2 managers at the store said I should not be kicked out and I am a good customer but because the store managers nephew works in the back where the theft is happening I was asked to leave the store. The officer who came out and talked to me said I should Call you guys the BBB and get the video footage from this webcams showing what the store employees said. This is my living and I come to this store and stand for hours a day and for me to be kicked out for the sole reason of employee theft is not ok. Im asking for someone to please help. I have a video from the merchandise that was stolen and replaced with train figures. I would like this to be justified. I have kids and a huge part of my income comes from the veirs mill store from buying and reselling.

  Business Response

  Date: 10/12/2022

  Thank you for reaching out. Like many businesses, we sometimes make the tough decision to refuse service to patrons when there has been a situation of disruption for the business and operations, causing stress or upset to employees, contractors or other customers.It is in these circumstances where we instill a refusal of service or ban from our stores.
  After review of your case, we have determined that we will maintain the ban and trespass status for our Savers store indefinitely until future review. We will reach out to you if this situation changes or if there is an update.
  We understand this update can be disappointing, so we wanted to provide more context for the decision. Thank you for your understanding.

  Savers Customer Care

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Savers is infamous for selling fake counterfeit designer items. There has been several occasions where I will find fake Louis ******** fake coach, fake dooney. One example in particular is when they were selling a fake Louis ******* pochette bag, the multicolor monogram one, a collab with ******************************* priced for $25.

  Business Response

  Date: 08/01/2022

  Hello thank you so much for your feedback regarding brand name items sold in our store. Our teams price between ***** - 10, 000 items per day and we do our best to be as accurate as possible but sometimes we make mistakes. If you see a counterfeit item priced as an authentic item in our stores or an item that *** have been priced incorrectly, please alert the management team who can assist you on the spot.

  Best,

  Savers | Value Village | Unique | Village des Valeurs

  Customer Care