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Business Profile

Cosmetics Sales

Truffoire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromSusan T

    Date: 09/16/2024

    1 star
    I bought some of truffoire products along with the JUPITER and I was told to send a Pic before I started using that machine along with their vitamin c serum then take a 2nd Pic after 1 mo of use plus call my consultant and he would go over showing and explaining how to use and when to use all I bought, well I've called him, I've texted him and no response which I found odd cause he answered me on the beginning! So after no response from him I started emailing the company and still after 1wk I've not heard a thing back from anyone!! So far this is my only complaint with this company, no one answers emails phone calls and text messages. They pull you in get you all excited thinking yrs I've found a good company that cares about who they sell to and what they say to get you to buy! They are worse then used car salesman at least that's how I'm seeing them! I'm so upset with the counsoultaint and more so with the company for not emailing me back on my concerns and I don't know what to do or who to turn to for help so that's why I'm making a complaint so others might read it and know that if they buy don't expect help after you walk out the store or if you bought on line you can still not count on any help from anyone rather they tell you they'll be there for you or not tell you they'll be they're for help, just know you might get 1 time of help but when your told to get intouch with them for help they'll help you all the way thru till you learn what and how to use whatever you bought they won't be there for you and like with me I bought the eye serum in a syringe and I bought other products along with their very expensive JUPITER they aren't there for you only thing they did for me was replace my JUPITER cause it wasn't holding a charge and now after 4wks of using the eye syringe it's empty and I only use it once per day as I was told to do and your to use a pea size of it well I used less only because I'm a tiny person and didnuse that much, I just want it replaced!
  • Review fromJoe i

    Date: 06/15/2023

    1 star
    I purchased some eye creme and other items from retailer in ****, **. While I was on vacation. Of course I was lured in by a consultant who offered me a free treatment which would remove lines and puffiness from my eyes. It seemed to make an improvement, so I went ahead with their offer, several hundred dollars in products. The next day I had an allergic reaction where my eyes were itching and watering. When I returned home later that week I contacted the number on my receipt and could not reach anyone, so I left a message. I never heard back after several days, so I kept calling. Finally a guy answered "Hello." I thought maybe I had the wrong number. He advised me that my reaction must have been caused by the sun, not the product. He advised me to open it and try it again and that he would refund me if there was still an issue, I did the next day and had the exact same reaction. I could never reach him again after many attempts. I then tried Truffoire customer service by email, who advise me that they would try to reach the **** location. They responded several days later saying that someone would be contacting me from the store. I never heard back, so I kept trying the phone customer service, but they kept saying that they could not help since it was purchased from a retailer. I eventually reached someone a couple of weeks later who said they would refund me for the purchase, after I explained. They even transferred me to a validation service to provide my credit card for the refund. This made me nervous, but I went ahead. It's been over 2 months now and no refund ever appeared. I kept trying to reach customer service with no **********************. Eventually I received a message saying that their number could not be reached from my calling area. My emails have also gone unanswered.Do yourself and avoid this company at all costs. If you are not satisfied or have a bad reaction to their products, they will not stand by it.

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