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Business Profile

Patent Agents

Patent & Trademark Resource Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patent Agents.

This business has 1 alert

Complaints

This profile includes complaints for Patent & Trademark Resource Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Patent & Trademark Resource Center, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is fraudulently acting as the ***** and collecting trademark renewal fees. Their phone number does not work.

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a Fraudulent office Claiming to be U S *********************************************** Stating False Trademark Cancellation.

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter claiming our trademark is about to expire, falsely claiming to be from the ** Patent & Trademark office and requesting $1610.00 via check, and return via **** in provided envelope. Contact information was provided if there were questions:Email - **************** Phone - ************** Address - *********************************************************************************

    • Initial Complaint

      Date:09/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam letter received claiming to be the Patent & Trademark office, requesting 1.090.00 in fees to avoid cancellation of trademark. Address and phone number provided are as follows:************************************************************************** ************* - website on letter is www.**********

      Customer Answer

      Date: 09/11/2023

      You forwarded my complaint to the fraudulent company I was reportinginstead of filing with the *** or other entity who can investigatenot only that but you forwarded my name and information to them exposing me to potential targeting and nefarious and threatening behavior. Unbelievable 

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from them on May 30, 2023 posing as the ***** (************* Patent and Trademark Office) citing the need to renew my trademark for $1610. Upon further inspection, the *** (www.pto-**.com) seemed fishy. I Googled their business address and found their rating from the BBB to be an 'F'. Can we get this company shut down so they no longer trick people into giving them money?

      Business Response

      Date: 06/06/2023

      Dear **********,

       

      In regard to your complaint, we can briefly state the following:

       - Our company provides trademark renewal services on behalf of the client. Any decision made by the client is absolutely voluntary;

       - We only renew the trademark and do not make any changes to its base structure;

       - Our trademark renewal offer clearly states that we do not associate ourselves with the ***** and have never associated ourselves with any other government institution;

       - The client can always ask ** to exclude him/her from our mailing list;

       - Our commission includes all the trademark renewal related state fees. As any other ** entity we pay taxes;

       - If the client decides to waive our service he/she should submit a written request via e-mail. In that case we will cancel the client's signed notice and make a full refund.

       

       Best regards,

       

       ******************* | Client Manager

       Patent & Trademark Office LLC

       E-mail: *****************

       Phone: *****************

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This law firm continues to send highly deceptive correspondence that falsely impersonates ***************** Patent and Trademark Office and fools people into thinking they must pay this firm in order to keep their registered intellectual property. With this amount of complaints just on BBB, they should be referred to the ********** of ******* for investigation, and any other appropriate authority. They are also using the ** mail to solicit money inter-state. Also, there is no honest explanation that the registration will be changed to their name, why the dates are off, and the correct basis for the charges on what is meant to look like money due.

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/19/2021 we sent a check for a renewal on a patent we had and it was never ************* now seeing complaints on this company for sending out fraudulent invoices.

      Business Response

      Date: 09/15/2022

      Dear ******,

       

      Thank you for your e-mail.

      Could you please specify your trademark registration number?

       

      Best regards,

       

      Alex Jones | Client Manager

      Patent & Trademark Office LLC

      E-mail: ***************

      Phone: +1 (800) 983-4701

    • Initial Complaint

      Date:08/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scammers. Their outer envelope is addressed from the "Patent & Trademark Office" with "IMPORTANT - OPEN IMMEDIATELY" in bold red letters. Opening it, you see "Pending Trademark Cancellation" at the top of a very official looking letter with a warning "Your trademark is about to expire" with an expiration date just a couple weeks away. Our service **** isn't due for renewal for years. This is a totally deceptive scam.

      Business Response

      Date: 08/26/2022

      Dear Oak,

       

      Thank you for your e-mail.

      Please disregard our notice as it was sent in error.

      Indeed, the actual renewal due date for your trademark registration #******* is September 08, 2025.

      We apologize for any inconvenience caused.

       

      P.S. We have excluded your company from our database.

       

      Best regards,

       

      ******************* | Client Manager

      Patent & Trademark Office LLC

      E-mail: ***************

      Phone: *****************

      Customer Answer

      Date: 08/26/2022

       
      Complaint: 17770371

      I am rejecting this response because:

      I do not believe for one moment that you pulled our records from the *** when generating your physical letter to our firm. It would be an easy thing to get the right date as you did in your electronic reply to the BBB. There is no "error" in what you're doing. You are preying upon the unwitting with a fearful letter, intimating that their trademark protection is about to expire with a fake date, and they need to send the "Patent & Trademark Office" a load of money to renew it. You are scam artists and should be unable to engage in such business practices. 

      Oak Norton

    Patent & Trademark Resource Center, LLC is NOT a BBB Accredited Business.

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