Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am delinquent on 1 bill now from labcorp for $306.60 and another bill soon to be delinquent for $415.80. I received the following email from them.********,Your Labcorp bill is now delinquent. Failure to pay this bill will result in a referral to an outside collection agency.You may be required to pay on your past due balance before receiving service at a Labcorp patient service center.Bill information Invoice number: ******** Date of service: 10/31/2023 Patient name: ************************ due: $306.60 The amount due is the patient responsibility after we filed with your insurance carrier.You can pay your bill online or call ************ to pay by phone.I have called that company 3 times starting the 1st week of March trying to get these bills resolved. I have gotten 3 different answers to my question of "Why wasn't my insurance billed for these?". The only common knowledge I learned from them is;-they don't know what they're doing.-they can't change anything anyway.-Sound Sleep Health is the only organization that can correct these bills so I am not being charged for lab work that wasn't done on 10/31/23 and lab work that was done on 12/6/23 but Sound Sleep sent the wrong diagnostic codes along with the request.I have now been dealing with Sound Sleep Health 2 1/2 weeks. I have;-left a message with someone who supposedly can take care of these bills.-sent a message thru their portal.-asked my Sound Sleep advisor for help and she sent an inhouse message asking for my bills issues to be remedied.-talked to someone that knew what I was talking about and would talk to a person that could take care of this.-3/26/24 asked to talk to the manager who is in meetings.On my part, I wanted my PCP to do the lab work. It took Sound Sleep awhile to understand I needed a physical request to hand to her. After awhile I went to labcorp and had the lab work done. If I had known tis would be so difficult, I would had dealt with this sooner.

  Customer Answer

  Date: 03/28/2024

  I am starting to get information from them. The problem now lies with a company called labcorp. Please close out this complaint.

  Customer Answer

  Date: 06/24/2024

  I have been trying to get this health business to send the correct diagnostic codes to labcorp (lab blood work). Then ******** and my supplemental insurance will pay a labcorp bill for $306.60 for lab work done 10/31/23. I am in the process of finding a house to by and I don't need this bill to be on my credit report! The *** file attached is an email sent to a manager at Sound Sleep detailing the information they need to tell labcorp and what all has occurred. The incidence that has reached my patience limit is the lie from *** on 6/21/24 at 2:03 PM. She told me she had called labcorp and they were closed. labcorp does not close until 7:00 PM. This is not the first time they have lied to me. I believe you can get more accomplished with patience but it has long since run out.