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Business Profile

Wholesale Toys

Funko Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

This profile includes complaints for Funko Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Funko Inc has 2 locations, listed below.

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    • Funko Inc

      2802 Wetmore Ave Everett, WA 98201-3569

    • Funko Inc

      20310 Plummer St Chatsworth, CA 91311-5371

    Customer Complaints Summary

    • 343 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For a Father's Day gift, I ordered a vinyl figure that resembles my husband and includes his name on the box. Unfortunately, I received someone else's order. I have tried to contact Funko on their website, but they do not have a phone number or a live representative with whom I can chat. They have AI only. I filed a case with AI, but have not heard anything from a representative of the company. I have chatted with their AI system for four days straight, but I am still unable to reach a live person.Order Date: 6/3/25 @ 1:30 PM Money Paid: $55.59 Item: Personalized Vinyl Figure Order #******** I want the correct vinyl figure as well as a refund for the time I have spent trying to resolve this issue.

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 Astro Bot Toy action figures from ************************** website. I placed my order December 17, 2024. It was a pre-order and was supposed to ship in May, 30 2025. I tried twice to file a claim through their website. I havent gotten any response. It is going on a month past expected delivery date.

    • Initial Complaint

      Date:06/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im having a problem with an order and how it was handled plus the lack of communication from customer service, my order number is ******** and I am requesting a follow up. This order only had 2 pop ***************** of the pops, the representative put in a replacement but I explained that the address on file does not work. And that it would either have to be somewhere else or more preferably a refund. Its now been 3 weeks and no refund or response has been made. ******* was the last person to reply to me, whom Ive made multiple messages towards as well with no success.

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday June 8 I was trying to place an order with Funko. They were having a large sale and it was the last day. I had an order set up of around $140.00.. I spent over 2 hours trying to get their website to work i tried everything imaginable website, app, ******, Apple Pay and different credit cards. It kept saying it couldnt place my order. I went to contact them through Chat. They told me they had no phone number to call! Gave me a case number and of course I knew they wouldnt get back to me in time to get the sale prices. Well they NEVER got back to me. I have filled out their email form numerous times. Its obvious they dont care about their customers. The last time I was trying to order, it wiped out my cart saying I had already **********! I feel they should not be in business to treat customers this way

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom Funko Pop! from them on 04/28/2025. As part of the order, I was supposed to get Funko UV Premium Pop! Protector. Upon receiving and inspecting the order, I saw that the Funko UV Premium Pop! Protector was missing. I went back to their website and tried to get in touch, but they have no phone number or email address, so the only way to contact is through an AI chat bot. I tried it for a few days, and always got a response that no human agent is available. Eventually the bot created a case for me. I waited for a day, but no one followed up, so I reached out through chat again, because there is no way to track your case in their website. The bot created another case and still refused to connect me to a human. A week went by and still no one reached out to me. So, I tried getting connected to a human again, but of course, no one is available and there is no way to track the previous case numbers, so the bot created another case. It is absolutely impossible to resolve any order issues with Funko.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom pop funko for a friend as a gift. When I received the Funko the accessory dog pieces were floating in the box and one of the dog pieces were broken. Also the quality of the character wasnt great, there is a black scuff on the character, a white paint chip missing from the black in the eye and the torso piece are not pushed down all the way. For paying nearly 60$ for this custom toy I am beyond disappointed. I have tried to reach them twice but have received no feed back and no confirmation email that they even received the complaint. When I try to return the order there is no option because it was a custom piece. I am really not satisfied with my experience

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased and acquired hundreds of Non-Fungible tokens from this company that is additionally associated with Funko Headquarters CEO ******* ******** in ******* **. Basically these are digital representations of the popular vinyl collectibles. In October of 2024 I moved my residence from ******* to *******. Although I swear I updated my account email with ********* I can no longer access my digital account as my email has changed and I no longer have access to that email as it was controlled by my old cable company. I must have failed to do so. I have had numerous conversations with **** in support about rectifying this situation however even though I have the correct log in I cannot verify my account as they verify though the old email. My digital wallet address with the company is i3zwpy.dp my old email was ****************************** I transferred most of my inventory from gkz.e.c.wam at **************** . in addition I have purchased inventory directly from the company using credit cards debit cards they have my phone number my old mailing address and all this information and refuse to do one simple thing. All I require is updating my e-mail address. The last communication from **** in Support is there is no way of verifying me as the owner of the email. I asked him to escalate to management and so far my request has been in=gnored.

    • Initial Complaint

      Date:03/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a preorder back in December 2024, with estimated shipping date starting May 29, 2025. I moved to a new address since then, so I contacted Funko to get my shipping address updated. I was told it is not possible and only solution is to figure it out myself with courier once I have a tracking number.IMHO, this does not seem to be an acceptable answer for a company as big as Funko. Order will not ship for another 2 months. Why they dont want to support this basic user need as any other shop out there?

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Funko released the shipment to ************* An employee(s) kept my package, created a fraudulent copy of the shipping label w/ tracking number, attached it to someone else's package they picked up, and sent it through the mail system. I received a ladies return for child clothing and the thief(s) got away with my order. I message Funko Customer Support request a reshipment or refund of my money; haven't heard back. Filed an official police report with ******* PD and the package of clothing was shipped back to the return address 14 days later so the other lady wasn't out any money. Just me and none of what I ordered. Everything has gone to c*** since they relocated to **********. The ************ is improperly management and no one is held accountable for missing/stolen mail. Go to ****** and check out the reviews. I'm not the only one with missing mail in that area.

    • Initial Complaint

      Date:03/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Indominus *** funko pop from this company on 2/23/2025 order number ********. It was shipped but the tracking hasn't updated since 2/25/2025 so I tried contacting Funko but they have not answered any of my emails. I also ordered another funko pop on 2/23/2025 order #******** that also shipped but there are no updates in tracking and again Funko will not reply to my emails. Both of these orders cost me about $100.00 and I would like a refund on both because it seems they got lost in shipping. Funko needs to at least respond to my email to help me resolve this issue but the fact that they haven't is bad business.

    Funko Inc is NOT a BBB Accredited Business.

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