Complaints

This profile includes complaints for Consumer Direct Care Network Washington LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consumer Direct Care Network Washington LLC has 3 locations, listed below.

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  Consumer Direct Care Network Washington LLC

  3450 S 344th Way Ste 200 Federal Way, WA 98001

• 

  Consumer Direct Care Network Washington LLC

  612 Woodland Square Loop SE Lacey, WA 98503-1069

• 

  Consumer Direct Care Network Washington LLC

  1330 N Washington Tower 3 Ste 5200 Spokane, WA 99201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost client whom was my sister also. **** offered no leave or bearavment pay. Hindered my unemployment as my claim is now disqualified. Still have not been able to grieve my sister yet and she passed ten months and two days after my mother passed. Disappointed that an **************** has no compassion for a death or family.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/11/2024

  Hello, 

  All training for caregiver roles is provided by a 3rd party entity and Training Instructors are employed by those entities.  Completing Training for specific Provider roles is a State requirement mandated by legislation.  When training is not completed within the required timeframe, a Provider is no longer allowed to work.   

  It has been verified that this Provider's employment has been terminated per their request.  This was processed on 4/8/24 and the Provider will receive their last paycheck in accordance to the 2024 Payroll Calendar. 

   

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an independent provider for the union SEIU 775 in Washington state. I log my hours into a payroll system that is direct deposited into my account every two weeks. In April of 2022, our union switched everyone in the district from IPone to Consumer Direct care network. I am no longer able to claim any over time and we have had holiday pay days cut down to two a month, 4th of July and new years day. The only phone number listed to contact Consumer Direct Care Network does not ring, it goes strait to our regional case manager who is in charge of every care provider in the district and her work load is heavy. I cannot call pay roll or any employee support line. There is a general email that is listed and I never get a response back. the payroll portal where we log hours worked always has some kind of issue, resulting in weeks without pay. I submitted 80 hours of my PTO for the week of 10/29-11/4 and 11/5-11/11 of this year. my hours were under saved when I know I submitted them and spoke with my client and my regional case manager who approved them. I was unable to submit my 40 hours for the week of 11/12-11/18 because the computer showed I was only allowed 17 hours a month and an assessment error made through senior information and assistance. I spoke to my client's case manager and she reassured me that that was false. now I am waiting for a call back after contacting them multiple times a day, every week day since 11/17th. I have filed a complaint with my union regarding this company. they need to be held responsible for their unavailability to those who are care providers and employees. this behavior is egregious, unacceptable, and has resulted in severe financial hardship for my family.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18385892
  
  I am rejecting this response because when speaking to ***** from cdwa she had told me that my perspective caregiver ****************** a flag arrived in her background check and that it was up to LF to tell me what that flag was and to give me the opportunity to either approve or deny her still being able to work for me as of this date they have still not let LF know what that flag is so that she can make me aware of it. ***** ask me if I had any other caregivers that I would like to have qualified I gave her two names and the phone numbers for each she said she would contact them both by phone on Monday morning as of this date which is now Tuesday evening neither of those names have been contacted. Therefore I am denying this action by CDWA. I feel they are just going to continue to prolong this ****** that I have been without a caregiver for almost a month and that I was in desperate need of a caregiver and she assured me that herself and my case manager **** would be working on this together starting first thing Monday morning 11:15 22 nothing has happened so am I supposed to sit around and wait until they get around to it or what their contracted by the state of Washington to supply me with a caregiver of my choice they are not doing their job nor have they been doing their job and they charge an astronomical amount of money to do their job that they are not doing. I feel like they need to get on the ball and get their job done and get it done at a relatively small amount of time it should not take them a month and a half 2 months. Provide me with a caregiver caregiver of my choosing so again I ask you will you please intercede and make them do what they need to do and get me a caregiver of my choosing one of the names I've given them which is a *************************** was a previous caregiver for her aunt a previous caregiver for her grandchildren passed a background check to be able to do just that so it shouldn't be a big problem for her to be approved to be my caregiver so please help me out with this I don't know what else to do again thank you very much

  
  Sincerely,
  
  *****************************

  ever reach them by phone, they take a ridiculous amount of time to clear someone to work, and I for one am just sick of it!! Not to mention the ridiculous amount of money they charge the state for their services vs what they pay their caregivers!! And I might also add this has happened to me three times now, n when they first took over caregivers had to wait some of them 2 mths for their pay that's the whole reason my niece quit n the first place cuz it's ba crappy *** to work for n she was my best caregiver!!!! Now I know nothing is prob gonna come of this cuz I'm only 1 person but trust me there are plenty of us out there they just are so frustrated, but also scared if they say n-e-thing they will loose their caregiving benefits, me I don't care, h*** I don't one right ******** doesn't look like I will n-e time soon. Thank you for time n this matter. *****************************

  Business Response

  Date: 11/15/2022

  Hello,

  This complaint has been received and addressed by Consumer Direct Care Network Washington.  The issue was forwarded to leadership who oversee the region of the state where the caregiver lives, and staff reached out via phone on 11/11/2022 to address the complainants concerns.  The assigned Service Coordinator from CDWA is actively working to resolve. 

  
  If there are additional concerns, please contact us:

  *************************************************************

  Call us at ************
  Mon-Fri: 7am-7pm
  Sat: 8am-1pm
  

  Text us
    ************
  Mon-Fri: 8am-5pm

   

  Business Response

  Date: 12/01/2022

  Hello,

  Hello,

  This complaint was forwarded the appropriate state director who reached out to the Client on 12/1/22 to see if there are any additional concerns to be addressed beyond those already resolved by CDWA staff.

  If you need additional assistance, please contact us:

  
  *************************************************************

  
  Call us at ************
  Mon-Fri: 7am-7pm
  Sat: 8am-1pm
  
  Text us at ************
  Mon-Fri: 8am-5pm