Complaints

This profile includes complaints for Insight Pest Solutions WA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Insight Pest Solutions WA

  33705 9th Ave S Federal Way, WA 98003-6762

  
• 

  Insight Pest Solutions WA

  33705 9th Ave S Federal Way, WA 98003

  
• 

  Insight Pest Solutions WA

  1725 Ellis St Bellingham, WA 98225

  
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  Insight Pest Solutions WA

  2745 Martin Way E Ste E Olympia, WA 98506

  
• 

  Insight Pest Solutions WA

  33705 9th Ave S Federal Way, WA 98003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insight Pest Control came to our home and said they had the deal of a lifetime. We already had a company, but they assured us they could save us money, so I decided to give them a try. First time they came our to spray outside all was good. At the end of the service the man asked me to sign for the card given to them, which I did not hesitate, for that is how we paid the other bug service we had. The card they had was to our ************ account. Believer they came one more time, then we said no more till spring. One checking my bank statement 2 months later I saw that Insight *********** was drawing money out of our account, even though they had not been there since August. Woman I spoke with told me I had to pay for a full year of service, even if I did not use them, for I signed a contract, which I had not. Only thing I signed for them was for first service. I told her to stop drawing out of our account. I called Nusena and told them not to allow any more withdrawals and they said they would. Few months later Insight *********** took out $481.00 from our account, which Nusenda took back, then Insight *********** sent thme the papperwork I sent you and Nusenda gave them the money back. This is ludicrous and the fact that they are based in my home state is very sad,I am also filing a formal complaint with licensing board and ******, along with neighborhood online groups we belong to.Thank you for your time and consideration.

  

  Business Response

  Date: 05/19/2025

  ******* and I were able to talk about this issue and we were able to come to an agreement. She is being refunded a good portion of the money. The rest did go towards the treatments we did do. I appreciate how nice she was to work with and I'm grateful we were able to close this situation out on a good note for both of us. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2025 engaged company for my home rodent problem. I was told they provide complete solution to eliminate a serious health problem from rodent hantu virus that killed. Actor and his wife **** ******* recently This included removal of dead bodies and rodent droppings and disinfecting attic and crawl space. Company sent ******* **** pot to do that. He refused to do the work promised. Their office *** told me on phone they do remove the dead bodies. Their service was a total failure and my problem got worse. Ultimately their failure cost me over $7000 usd to fix. By a ***utable conpany.I after telling me by phone they would stop the billing and cancel my contract for the above the supervisor never called or visited me and continue to bill me monthly as of april 8th ************************************** any additional work . I have canceled with my bank any more payments.I could have died a grisly death from the rat hantu virus because of their lies and business tactics as a disabled veteran by us government. They still have their junk at my house and never removed the bait traps outside because it is hazardous material.I told their tech Mr ******* his methods were not working he dismissed me and continued. Finally I terminated him and his company for incompetence. He also lied to me about what the rodents were doing after I had his work inspected by other experts in this field.After telling me they would pause my billing to work this out they continue to bill me.

  

  Business Response

  Date: 04/16/2025

  I was able to speak with Mr. ***** today. He did tell me right off that he is a disabled Veteran with a brain injury. We had a good conversation and he was very clear in what he had wanted our service to look like. He did like Justice in the beginning and even gave him a good review but Justice could not do everything he wanted. It is out of the scope of what we offer. I'm not sure why there was confusion, and I'm not saying it is Mr. ****** but we do remove dead rodents. We pick them up and dispose of them; that is part of the service we offer. He did say though that the Technician told him no so he felt lied to. Mr. ***** wanted a clean up of all the droppings and that is not something we do nor do we cut open walls to get to rodents. I told him that I was sorry he was disappointed but we could have truly helped him and gotten him to a point, with time, where he felt like he was getting the right help with the rodents. He said he went with someone that could truly help him but it was so much more money. I told him that I am happy he feels more secure and that he won't get sick and die now, but we could not pay for something that he wanted outside of what we offered. We came to the agreement that I would refund the monthly charge as he had asked to have that stopped and it didn't get stopped. As of this moment, the charge has been refunded in our system. We are parting ways now and I hope he feels like our conversation was good as well and we wish him the best.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came to are door about there business saying we are better then the locals we will take care of you . They charge ***** month for 1 year The ants have never left the come by and say all come back next week and check They don't come back and to get anywhere with them is not working One time they cam and put solution in kitchen under windows and said that should do it after 9 months with them we have had it so when I called to cancel they said there is ****** Fee for cancelation and if I don't pay we will send it to collection I have stopped payment they already tried 5 minutes after I get off phone with them to collect I was just faster then them now how far is it to promise service and don't fix problem then threaten to send to collection

  

  Business Response

  Date: 04/14/2025

  I spoke with *** this morning. We did miss getting his follow-up scheduled in a timely manner and so I did apologize for that. I did ask him if I could get my manager and team lead out to treat and look over things and he said he had already gone with someone else. I did refund the amount he was asking to be refunded. I believe he is happy with the outcome. Thank you

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/10/2025. ********** agreement number but there is a license number on the form it is ******* was at home and a gentleman stopped by, even though I have a No Solicitation sign. He mentioned the sign but said that they were spraying 7 of our neighbors and he would give me a discount at $59. I agreed and he said that they would come back quarterly, each time would be $59 dollars. I did not think a $59 dollar fee every 3 months was bad considering I spray my house every 2-3 months anyway. A bout a week and a half later I started to see a bunch of spiders. I called them and they said they could come back out but I said I would just take care of it and I would cancel them coming again. They transferred me to a lady who then informed me that I had signed a 12 month contract for $59 every month! I had no idea. I thought that the quarterly visits were optional! She then asked about my service agreement. I had not received one because they had my email address wrong. She sent me the agreement and that was the first I had seen it. It also has my initials on it and I did not sign anything. I gave the salesman my card for the one $59 charge. I explained my confusion with the lady and she told me I could continue the $59 a month fee or cancel for $220. I told her I didnt think I should pay the fee but she ignored than. I canceled as I am not paying them $708 to cone out 4 times a years and the stuff doesnt work! This is serious bait and switch. I would like my $220 back.

  

  Business Response

  Date: 03/10/2025

  I had the opportunity to speak with *******. It was a good conversation. I appreciated her kindness and that she let me explain what we are about and she was able to tell me her concerns. I did offer to continue the service and did offer a lower monthly payment. In the end the solution, we agreed on, was that I would go ahead and refund her the $229 and close her account. She was good to pay the first service of $59. I feel that we ended on good terms. 

  ****-Insight Pest Solutions

• Initial Complaint

  Date:10/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One weekend this Summer, I was tint-filming my car. A guy wearing Insight Pest uniform approached and complimented my tint work. Then he introduced that he was working with three of my neighbors on the pest control service. Since his team would stay nearby and work with my neighbors, I would get a greatly unbeatable deal of 1. initial inspection fee would be waived (about $300+). 2. only $59 service fee each month. He kept selling these two points above until I got convinced. I thought it's a great deal, monthly service with only $59, right? Then he pulled out his iPad and asked me to sign the contract. I did (it's a huge mistake).In the first month, every work liked what he committed. Then, second month, I got no service but got the $59 bill. I immediately contact the Insight ************ why I did get service while still got charged. The company said "Your contract has agreement on QUARTERLY service with MONTHLY payment $59". I swear to God the guy never ever mentioned the word "QUARTERLY" through entire our conversation.I felt I got baited, even scammed. Then I asked to cancel the contract. But the company told me I had to payment $340 for the early contract cancellation. I kept mentioning the tricks the guy baited. But the company either kept ignoring me or did not want to explain. They only emphasized "You signed the contract!".Yes, I signed the God damned contract!! That's the ****** I bought with $340!! Stay away from this company no matter how many "thumb's up" reviews they got in ******. Who the h*** knows how they got.Hope I can get my cancellation fee back.

  

  Business Response

  Date: 10/18/2024

  John and I were able to talk about everything he was concerned with. He was happy with the service just not the sales part. We talked over what the agreement/service is and he was very nice to listen to all of it. At this time, he will not continue with us but we were able to come up with a solution. He is happy with that solution. Thank you

  Customer Answer

  Date: 10/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22436382, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  John Zhao

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/24, a man came to our home selling pest treatment services. When we declined, he kept discounting the price until we finally agreed to a treatment. He had me sign an electronic pad for the payment receipt of $53.26. Next thing I know ** getting an email saying I signed a 12 month contract. The technician showed up for the treatment and eventually convinced us to go ahead with the treatment but I still didnt appreciate the way I had been scammed into signing an agreement. The company has agreed to cancel the agreement after I had to tell a handful of different employees what happened, but they charged me another $53.26 on 7/27/24 that I never received the treatment for. They are now saying it is because 3 monthly payments equal one treatment so I am not due a refund. This is after they originally told me it was because the non discounted price is over $400 and they would normally make me pay back the discount for cancelling the agreement, but they arent because of the situation. They then told me the cancellation fee is equal to what the original technicians services were, which was $100, so nothing else is due. They cant seem to get any story straight and are scamming people into signing agreements. They are making it our responsibility that their employee offered us a discount just to get us to agree to a treatment. They are trying to penalize us for canceling an agreement that we never agreed to in the first place.

  

  Business Response

  Date: 08/19/2024

  ****** and I were able to communicate. There was some confusion with this account but hopefully now all is taken care of. I did refund her the one extra charge and kept the charge for the first service that we did. She did leave a message letting me know that that would be fine. Hopefully this will take care of this complaint. So sorry that it didn't work out and for her frustrations. That is never our intent. Thank you

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If this is not a scam company, I hope they will train their sales representatives to be more straightforward and not so shady.
  
  ***********************

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taken for a ride by this company. I was approached by a salesman in my driveway who stated one of my neighbors had signed up for an initial treatment and because the truck was in the area anyway, they were running a group special for the neighborhood. I could have four treatments for the year for four easy payments: one treatment per quarter, one payment per quarter at a rate of 89$ plus tax per payment. We made the first payment, they showed up to do the initial treatment, and everything was fine.Then, the additional charges showed up. I was billed two months in a row then three. At this point, I decided something was weird going on, so I called my local branch in *********, **. I asked them why I was being billed monthly when I was only supposed to be billed once per quarter, and I hadnt had a treatment this quarter yet anyway.I was told by the first person, a male named ******* or *****. I was honestly so angry, I dont remember, and he stated, Well, I dont know what the salesperson told you, but we dont do quarterly payments. Our contract says you have to pay monthly. He further stated, The salesperson was clearly new and not trained properly. Therefore, to him, I was stuck paying triple for the service, and nothing could be done.I asked for the manager I told her I was given the price on a flyer, and she verbally stated that unless I had the flyer, they would not honor the price.In essence, unless I could prove they were lying to me, they would not honor the deal I was sold on, and it didnt really matter what their employees said in the field anyway because they werent trained properly, so what they say doesnt matter.This is not an ethical company.

  

  Business Response

  Date: 08/15/2024

  I did try to reach out to ************** to work with him and to come to an understanding. He expressed he did not have time to speak with me. I'm sorry for his frustrations and do understand them. I did take the opportunity to listen to the phone call between him and our customer servicer representative and our account supervisor. He claimed both on the BBB complaint and to our two representatives that he was given a piece of paper or flyer with a written agreement on it for $450 dollars from the salesman. If the salesman truly did that, we would stand behind that and I'm sorry if that was not fully communicated to him. All we asked is that he would send in a picture of that written promise between him and the salesman so that we could honor that agreement. It would have also given us the chance to speak with the salesman to rectify this situation and to retrain, if necessary, because that is not a price we offer at this time. Customers can and have called in to fabricate the details of their agreement to get a better deal. We realize that not everyone is like that and not saying that is Mr. short at all, but we do need to verify these things to protect ourselves as well. It is also sad to say that sometimes we get summer sales people that make mistakes or are not on the up and up. So, having him send in the handwritten agreement would have helped both him and us. I know he said he was happy with the first service and we would like to continue that for him. I would love the opportunity to speak with him directly. I can work with him on the price he was offered. I will refund the 2 monthly payments but will keep the initial payment as we did service and as stated he was happy with that service. If ************** has further questions or would like to discuss anything further, I hope he will give me a call.

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I will accept the refund but have no desire to do business with this entity again and do not trust them with my payment information. Please mail me a check for the two months you agreed to refund. 

  You can keep the first month payment as you stated for the first treatment.

  
  Sincerely,
  
  Marshall Short

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25/24 I signed up to have Insight perform pest removal & control, which I thought included the spider webs in the crawlspace. The 1st appointment was set for 6/10/24 between 11am-12pm. NO ONE SHOWED. I called, spoke with a woman who saw the appt on the calendar. She called the *************** appt was not on his schedule. She said she would try to get my appt rescheduled. No call, but at 2pm the tech showed up - unannounced. He was nice, did some perimeter work, said the crawlspace wasn't something he did. He left a trap near the back - not sure why. On 6/25/24 I had ants all over my laundry room. I did a cursory cleanup myself to get rid of them & called Insight around 9:50am. I was asked if the tech sprayed inside - No! I made an appt for 6/29 between 8am-12pm for another tech to come out. By 12:10pm on 6/29 NO ONE SHOWED or CALLED. I called the office and spoke with someone who was unable to reach the tech. I was upset & asked why no one called to let me know of delay. He said that they do not do that - techs will just show up. I told him I thought this was a lack of customer ****************** and unprofessional. I told him I was too disappointed to reschedule at that time. I sent a text to customer *************** a reply from a salesman. After a few emails explaining the situation, he sent my info to a supervisor. On 7/8 still no word so I sent another email. On 7/11, **** responded apologizing & asking me to call - no real comment about my concerns. I did not call, preferring written communication, but I responded by email & asked him to read the entire email chain. He never replied. To date (18 days), no real response to my concerns. I would like to cancel my service without paying the exorbitant fees.

  

  Business Response

  Date: 07/18/2024

  ***** and I have had the opportunity to talk. We have come to an agreement and had a wonderful conversation. At this time we will continue to service her property.

  Thank you,

  ****

  Customer Answer

  Date: 07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At least every quarter, a representative from this company attempts to solicit services at our home despite our no soliciting sign and repeated requests that they stop. I've let the salesperson know in person as well as the company via email and they will not stop.

  

  Business Response

  Date: 05/14/2024

  *****,

  Thank you for letting us know of your issues with our company. I'm truly sorry as that is something we do try to watch. I'm not sure why you mentioned it happens every quarter as we do not have door to door salesman out all year long. We only have summer sales. No matter, I still am sorry for your frustration. I did call and left you a message, letting you know, that if you would like to speak with me directly, I would be more than happy to have you give me a call. I can be reached through our 888 number, **************. 

  Thank you,

  **** (Insight Pest Solutions)

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services were not performed as promised, after contact to resolve the issue No returned calls as promised, money taken from my account with no permission once cancelled, tried to resolve issue and no body could help me, no return call from management, repetitively hung up on and refused to answer calls

  

  Business Response

  Date: 10/26/2023

  I did have the opportunity to speak directly with the customer. We had a very thorough and positive conversation. I told her I would listen to all telephone calls between her and our customer service reps and see where the ball was dropped. She did inform me at that time that I would hear how angry she was when she called in. I appreciated the warning. I did listen to the calls and we did fail to get her reservice scheduled and it went south from there. She was unhappy that we were unable to do this reservice as she really did have some pest issues. I told her I could get a Tech Manager out to work on those issues and hopefully she would stay on in the interest of helping her as our customer. I told her I would listen to the calls first and then we could make a decision as  to what would come next. Since listening to those calls, I have reached out via phone call, email and text and have not been able to get a hold of her or receive a call back. I was very willing to work with her and make this so much better for her. I wished we could have spoken to go over solutions with both office concerns and service. As far as a manager not reaching back out to her, we did but I don't know if she realized that he was a manager. In our defense, we were in the middle of starting a new program when dealing with cancelations and he did not have all the information so he did cancel her and charge the fee. She then called back and a supervisor could not speak at the time. I then received the BBB complaint and this is when I reached out to her. Her account has been closed and no further action will be done from us unless she should call back in. She did get her money back. Thank you