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Business Profile

Hats

Cat in the Hat LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to the company about exchanging a purchase for a larger size. I was told to sent the shirt back and an exchange would be made. They received the shirt on 10/18/23 and I have not heard anything from them. I have called numerous times and got a message to text them. I left messages twice and texted numerous times. I have also emailed and messengered them numerous times. I would really like the shirt but at this point, I would be happy to get my money back.

    Customer Answer

    Date: 01/23/2024

    The company did reach out to me about two weeks after I filed my complaint. They stated that my replacement was lost in shipment, I had never received any shipment information from them, and they were sending me another one. The replacement was suppose to be an XL tank top and I received an XXL a few days ago.
    Thank you so much for your help. the company may not have responded to you but Im convinced thats what prompted the delivery.  

  • Initial Complaint

    Date:10/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a T-Shirt which was a birthday present, on August 23rd 2023. On September 12, I got an email saying that the item was shipped. On 9/22, I got an email asking me to review my purchase. On 9/24, I checked the tracking and it hadn't moved from the pick up location. I emailed them and asked them for an update. The replied the next day and all they did was send me the tracking information - which again - hasn't updated since 9/12. I emailed them back and told them that I had that already and it hasn't moved. No reply from them. I emailed again on 9/28 and told them that the order must be lost. They emailed me back same day and told me to keep an eye on the tracking. How frustrating. I replied again and told them that it hasn't moved since 9/12. On 9/30 I told them that I needed a new shirt to be mailed to me immediately, because it's been over a month since my initial order. I got an email back and they told me that they were forward my complaint to the proper department. I emailed them back on 10/15 (it only took me that long because I was getting married an on my honeymoon). In this email, I included a screen shot of the tracking which still hadn't been updated since 9/12. The emailed me back the next day and told me that the shirt is now out of stock (how convenient) and they told me to pick another shirt. I emailed them back and told them that I want a refund, not another shirt. I've gotten no response and no refund.

  • Initial Complaint

    Date:09/14/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tee-shirt on 8/24/23. After 2 weeks, as I had not had any updates I emailed Cat in The Cap. No response. I called their **************** number. The message advises the caller to text them the question. I did. No response. I left them a voice mail. No response. I just want my money back.

    Customer Answer

    Date: 09/23/2023

    Hello,
    I would like to withdraw my claim as my order was received yesterday.
    Thank-you!

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PLACED AN ONLINE ORDER ON OR ABOUT 7/14/23 FOR 3 "ANGRY CAT STICKERS" AND A TSHIRT. I RECEIVED THE TSHIRT AND 3 STICKERS ON 8/14/23, BUT NOT THE **** I ORDERED. I EMAILED THE COMPANY THAT SAME DAY WITH A PICTURE OF THE STICKERS I RECEIVED, AS WELL AS A SCREENSHOT OF MY ORDER SUMMARY SHOWING THE STICKERS I DID ORDER. I ASKED FOR A REFUND SINCE I DID NOT RECEIVE WHAT I ORDERED.I RECEIVED A REPLY ON 8/17/23 ASKING IF I "SHOOK OUT THE TSHIRT TO SEE IF THE STICKERS ARE IN IT". AS WELL AS CONFIRMING THE AMOUNT OF STICKERS I ORDERED, EVEN THOUGH ALL INFO WAS CLEARLY EXPLAINED AND PICS ATTACHED. I RECEIVED ONE LAST EMAIL FROM THEM ON 8/18/23 ASKING FOR TIME TO LOOK INTO THE MATTER. I HAVE SINCE SENT 3 EMAILS ASKING FOR A REFUND STATUS. ONE ON 8/22, 8/24, AND 9/6 WITH NO FOLLOW UP OR RESPONSE. I WANT A REFUND. THE STICKERS TOTAL COST WAS $14.85.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for a shirt and sticker on 7/28 through Shop. Order was confirmed by store.Emailed a week later asking about why shipping was delayed and received an email saying the item would ship within 1-2 business days.Order did not ship after 3 days, so I requested a refund by email and was ignored.Reached out again on 8/28 and requested a refund again. I was again refused a refund and told there was a delay in shipping. I responded that I no longer wanted the items and wanted a refund. No response ever came.

  • Initial Complaint

    Date:08/21/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered this business on ******** and I placed a purchase on July 25, 2023 for a t-shirt, order #***** in the amount of $23.94, including shipping. Periodically, I would check the status of my order only to find that it was confirmed. I contacted the business via email several times only to be told, "it would ship in the next day or two." Finally, on August 15, 2023 I contacted the business via email and stated that, "Due to unfulfillment, cancel my order and issue a full refund." Since that communication, I have not heard from the business.

    Customer Answer

    Date: 08/24/2023

    The purpose of this communication is provide an update to this complaint. Today, August 24, 2023, I received the item I had purchased. At this point, I wish to thank you for your assistance with the resolution of this matter and wish close out the complaint with this business. Thank you again for your help.

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased products and paid on 7/5/23 . I have not received them nor have they been shipped . I have twice emailed them requesting a refund as they are still sitting in "order status" first on 7/14 and I was told it would be shipped in a dayor 2 . Was not shipped as they said . I again emailed 7/17 and again response I got was will be shipped in a day or 2 . Tey are not refunding as I have requested in now the 3rd email . I just want a refund.

    Customer Answer

    Date: 08/25/2023

    so basically you are a useless agency that does not work for the public likeyou claim 

Cat in the Hat LLC is NOT a BBB Accredited Business.

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