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Business Profile

Mobile Phone Service

Jethro Mobile LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive marketing, the way they market gives the impression that its 8gb data every month but in reality its 8gb for the whole year

    Business Response

    Date: 10/04/2023

    I see you have a concern with one of our listings on **** and would like to address it. We have a variety of plans including no data, light data, and smartphone plans. This particular 1 year plan is included under our light data plans and includes a total of 8GB of data for the whole year which is stated clearly in our **** description. Please see the attachment of the listing for verification.

    I understand you are interested in a refund and would like to provide you with our refund policy. For unactivated plans, you have 30 days to request a return for a full refund. For already activated plans, you can request and receive a refund for any plan activated within the last 14 days with usage under 30 minutes, 30 texts, and 30MB of data. If you believe you are eligible for a return or refund, simply review our return policy and fill out the return form on this page: ************************************************************************.



    Business Response

    Date: 10/04/2023

    This customer has purchased the same plan twice on separate dates and is currently using both plans with a lot of usage. Please see the screenshots. Customer personal information has been covered for privacy.

    Customer Answer

    Date: 10/04/2023

    Complaint: 20688015

    I am rejecting this response because:
    The screenshot you have shared was buried in the description which is not mobile friendly and can not be seen in full on mobile screen

    What I have shared is from your title picture which just says 8gb. Nowhere you have mentioned annually on that.

    Checkout the same complain on Amazon from customers.

    I bought 2 **** from you just to waste my money.

    -*******************

    Business Response

    Date: 10/06/2023

    Our listing on both Amazon and **** states the data amount is for the whole year or total duration of the plan. If the customer is interested in a refund, they are welcome to submit our refund form and if their plan was activated within 14 days or less and their usage is below 30 minutes, 30 texts, and 30 MB of data, we will refund them. 

Jethro Mobile LLC is NOT a BBB Accredited Business.

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