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Business Profile

Swimwear

Fullfitall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #FF50329, a swim suit, placed 12/14/2014. Product received 1/6/2025. Product is defective. Sent emails to customer support ************************************* 1/6/25, 1/9/25, 1/13/25, 1/19/25, 1/23/25, 2/15/25. No response. Sent letter to name on return address label on 2/2/2025. Sent letter to supposed address of company on 2/24/2025. Still no response. In disgust, on 3/10/25, returned suit via ****, return receipt requested. No response. As of 3/24/2025, package is still at ******* facility. Learned today, 3/24/25, from local **** staffer that it is "undeliverable", and will be returned to me.

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all Fullfitall's adds lead you to believe that their suits can be returned. Both suits did not fit. I immediately looked up the procedure to return, they said that I had to right Fullfitfall for procedure on returns. I sent them many email s and there was no response for weeks much to my frustration, as you can see in the attached emails. Finally now that their response was past the 30day return policy, I received an email offering me a partial refund but not stating the amount. I am past 30 days because they did not respond in a reasonable time. Interestingly enough they responded after they were contacted with my complaint from ********************************************************************************************************************

  • Initial Complaint

    Date:07/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Bathing suit which is too large. Per policy return/exchange I have sent 4 emails in reference to have item returned. No response. Policy is return for exchange in 15 days which there is no response. I am going to call my credit card company to pursue assistance

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 bathing suits for my wifethe fit was horrible. There is no way to get in touch with the companyno response from emails sent to the site.

  • Initial Complaint

    Date:02/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 2 purchases at fullfitall, one on January 28 and the other on February 2. Payment was immediately taken out of my checking account. I have not received confirmation or shipping information. A third party, ******* sent me information that they processed my payments and Fullfitall would contact me. This still has not happened. I sent 3 emails to fullfitall.com customer service with no response. After researching, I find that this issue is quite common with this company. Would like to cancel this order and get my money back.

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    can not contact the company there is no phone number to contact customer service. I have sent several e-mails and no response

  • Initial Complaint

    Date:01/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF PURCHASE: January 7, 2023 on line. Order#FF35444, cost $80.07.I ordered ****************** of them fit right. The company gives you 15 days to return or exchange., it was delivered on January 17,2023. The only way to return them is to contact the company by email. I've sent 4 requests and have not received a response. .I went to their ******** page, there is a large amount of complaints of not being able to return. I would like a refund. Their email is **********************************

  • Initial Complaint

    Date:10/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a swim suit online. Received it Sep. 30 2022. Was extremely small and sent an email for a return authorization per their instructions. Have sent 4-5 emails to them with no response. Return policy is 15 days which may be hard to do with no reply from them. I did call my credit card company and they are filing a dispute. A red flag should have come up when there was no address or phone on their website.

  • Initial Complaint

    Date:07/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found them to be very unfair and judgmental about returns. You can only return within 15 day, and they only have a Support email address. They won't except a return unless they provide the mailing label. When you email, they take a long time to get back to you, then not at all. **** made a judgement against me and would not provide a mailing label because I had similar sizes on order. I ordered some too big and some I just didn't like. I found I wear a 16 on top and 18 on the bottom, and that is what was on the third order. I wanted to return the first two which was 3 bathing sets. Two of them were 18/18 on the tops and bottoms, and that was too big. The second order was 16T/18B, but I just changed my mind about it. I have submitted her email making judgement and telling me to wait. The first two orders, the 3 sets, were packaged and ready to go. I was still waiting for the third which I felt very confident about. I told her all that in my response and then, no more emails. I am also providing a website where people have complained about the same things upon trying to make a return. Here is the complaint website: https://www.sitejabber.com/reviews/fullfitall.com. I also want others to know about this and hope they will change there treatment of people. They my just have a really bad Returns person working for them?

Fullfitall is NOT a BBB Accredited Business.

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