We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Polar Clean Air Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/20 we bought a Rainbow purifying machine from Polar Clean Air. In the contract they gave us 3 days to decide to return it. Who knows after 3 days of having an item. The machine worked perfectly at first. In 09/22, I reached out to ***** at the ********** *************** phone number ************ about my machine over heating and being a fire hazard and how the suction is not what it use to be. She gave me the option of bringing my machine in and having them service and repair it but I live over an hour and a half away, there is a toll bridge and I was at the time 6 months pregnant. I went almost 2 months without vacuuming my house and when I did use the machine, I thought my carpet would catch fire and my machine would short out because the brush on the bottom is getting so hot when it's used that it will burn you if you touch it. I found it because I smelled something burning when I was vacuuming and I followed my nose, this is when I touched the brush. I reached out to her again seeing if I could just give her back the rainbow machine and cancel my loan and contract also sending her pictures and a video of the machine and almost a month later she got back to me saying that "the return cancellation policy is past for [my] machine." In that time frame, I went out and bought a vacuum for my house so the rainbow became pointless. I messaged her back informing her this information and her response was " I understand and do apologize. The cancellation and return time frame has expires. You do have a great warranty on it though, I would recommend the servicing." When asked for a corporate number she said that the number would just take me back to her. They refuse to just take back the machine and cancel my loan. I am not asking for money back, I just want to be out of the loan and to get rid of the product. In short: They sold us a product that is a fire hazard and were misleading about having a "field tech" that could come out and service the machine.

Polar Clean Air Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.