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Business Profile

Carpet and Rug Cleaners

Polar Clean Air Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • D. M.

    Date: 10/13/2024

    D. M.

    Date: 10/13/2024

    If there was a way to give zero stars I would. I don't recommend anyone buy anything from this company. Initially everything was fine but a couple days after we bought the Rainbow system we started to have issues with the machine not performing like it was, with attachments breaking on the first use, and things being said but not followed through on. Due to this we reached out to cancel the purchase still legally within the 3 day policy to cancel and they wouldn't let us, leaving my wife and I stuck with a huge bill and a product that wasn't working as it was supposed too. We also were informed that they would give us some of their scents for free if we took some pictures and sent it to them which we never received. I later called to get the scents which they then sent us after calling. Lastly we called to replace one of the attachments that broke on the first try and when we did they said they would send a new one but that we had to send the broken one back to them and they would reimburse us when they received the broken one. Months later we still have not received reimbursement and there has been no communication about why. I believe that this company stole our money and needs to be held accountable. I'm very disappointed that this happened to us and we are paying the price of a huge bill to pay off this product.

    Polar Clean Air Inc

    Date: 03/12/2025

    *****,

    Thank you for sharing your feedback. We deeply regret hearing about your experience, and we sincerely apologize for the inconvenience and frustration you've encountered.

    We take your concerns seriously and want to assure you that this is not the level of service we aim to provide. We understand how important it is to feel confident in the products and services you receive, and we regret that we have not met your expectations.

    Regarding your cancellation request, we did attempt to process the cancellation within the allotted time frame. However, we were informed that you chose to proceed with the purchase. Additionally, we understand the issues with the broken attachment was replaced for you swiftly. Though, we are investigating the communication and reimbursement process. We also understand that the fragrances, with extra for the delay, were sent to you to make up for the delay, though we acknowledge this situation was less than ideal.

    Please allow us the opportunity to resolve these issues to your satisfaction. We would like to discuss this matter directly to understand how we can best address your concerns. Kindly reach out to us at your convenience, and we will prioritize resolving the matter.

    Thank you for bringing this to our attention, and we appreciate your patience as we work toward a resolution.

    Sincerely,

    Polar Clean Air Inc.

    D. M.

    Date: 03/13/2025

    I'm not sure who informed you that we changed our mind but we didn't and we were never informed that the process was started for cancelation cause we were told we couldn't cancel but after further investigation after the 3 day time frame we did in fact learn that we could. The part was not replaced until weeks after from my memory. okay, thank you. Yes the scents were sent to us but again only after calling to get them instead of getting them after we performed the task that we were told to do in order to get the scents. Thank you for reaching out and trying to resolve this.

Polar Clean Air Inc is NOT a BBB Accredited Business.

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