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Business Profile

Clothing

Butler & Baugher Marketing, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order product on 2/17 at 9 am and told it would be ready by 12. It was not, and I had to wait in line for over an hour on two occasions and still could not get my product. I have wrestlers and can not wait since I have to go down and coach. I spoke with ******************* and he said it did not matter and I had to wait. This is the worst experience and customer service I have ever had. I am going to petition the state to get a new vendor in the future. It is 3 pm on the 18th and I still do not have my product.

    Business Response

    Date: 02/23/2023

    To Whom it may concern,

     

    Orders placed on site are given an estimated pick up time based on the order volume at the current time of processing. At this particular event, one booth handles the ordering and the other booth handles the production and pass out of the garments. Attached is the order tracking of the garment, which shows the order was placed around 9:30am and completed at 4:01 pm at which point the customer was notified the garment was available for pickup. Unfortunately, we were outside of our estimated pick up window, however all efforts to notify customer that garment was ready were made. ******************* was not in a position as a sales person in the opposite booth to be able to help the customer.

     

    Customer received the garment at ****** on the 18, roughly 24 hours after order completion notice.

     

    It is our goal to produce orders as fast as possible for customers, however volume is limiting. We offer a pre-order before the event which is delivered Thursday before the event when the coaches arrive to pick up their tournament packets.

     

    Unfortunately our order processing was insufficient on this transaction.

Butler & Baugher Marketing, Inc is NOT a BBB Accredited Business.

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