Complaints

This profile includes complaints for Costco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Costco has 341 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Costco

  999 Lake Dr Ste 200 Issaquah, WA 98027-8982

• 

  Costco

  7850 SW Dartmouth St Tigard, OR 97223-8401

• 

  Costco

  4401 4th Ave S Seattle, WA 98134-2389

• 

  Costco Wholesale

  2431 N Germantown Pkwy Cordova, TN 38016-4494

• 

  Costco

  6275 Naples Blvd Naples, FL 34109-2030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are very loyal Costco customers and have purchased 5 sets of tires for our vehicles since becoming members.Three years and 38k miles ago we purchased a set of Michelin tires for our van. The tires are advertised with a 5 year, 50k mile Treadwear warranty. They were toast before we took them in, definitely past the wear bars. My wife took the van in for a new set of the same tires and asked them to look into the warranty for us. She was told no by ******* because he claimed there was an alignment issue. There isn't. The car has 75k miles on it, its garaged and the tires were rotated 3x during their life on the van. There is tread flaking off the tires on both the inside and outside edges of both fronts, so going by his logic, it's toed in and out at the same time. The rears are evenly worn. I went in person to show the installer, this time ********, what my thinking was about the alignment theory. She said it wasn't alignment, thought it might have needed "shocks" (it has struts) or that there might have been a tire defect. When my wife went to pick it up, they wouldn't discuss the warranty and charged her the full price.Gaslighting a woman with an accent to tell her she did something wrong to invalidate the warranty is shameful. Two different tire installers gave two differing opinions about why the tires didn't qualify for prorated credit, at no time did a tech actually get involved. If there's a 50k warranty, I expect it to be honored. If it's a 38k warranty, I'll gladly buy a new set. You advertised the warranty, I expect you to honor it.

  Business Response

  Date: 09/22/2023

  
  
  Costco is actively seeking a resolution for this case. Thank you for your patience! 

  Business Response

  Date: 09/22/2023

  Costco is reviewing the warranty claim directly with the consumer.
  
  

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20634584
  
  I am rejecting this response.  All 4 tires were at about 75% of their warranty coverage and evenly worn, far before we should have experienced this level of wear.  I acted transparently and in good faith from start to finish, Costco employees rushed to jump to incorrect conclusions, even disagreeing with each other in their theories about how tires wear. At no time did Michelin make a determination about my claim.  Costco employees tripped over themselves making up reasons they "thought" there was no basis for a claim despite these tires being rotated roughly every **** miles.  I'm very disappointed by my experience, definitely not the Costco I typically deal with.
  
  Respectfully,
  
  ***********************

  Business Response

  Date: 09/26/2023

  I followed up with ************** on Friday... I addressed his concerns with the statements our employees made about his tire wear and also followed up with ****, Tire Center Manager.
  
  
  As far as his mileage warranty inquiry... I sent email follow-up today
  
  
  With the conditions of the warranty; he unfortunately did not qualify based on the following: 
  Tire wear caused by mechanical irregularity in the vehicle and not rotating tires every 6k-8k miles, or as specified by your vehicle manufacturer which provides us with a service record of said recommended rotations.
  Both our conditions of a Michelin mileage warranty.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20634584
  
  Unacceptable.  *********************** at Costco was given instructions to contact Michelin when I opened  case with them, when he did not, they had to contact Costco to find out what was going on.

  I just heard from Michelin who agreed to reimburse me based on the facts I shared with them...sound business decisions from well-established corporations like Michelin equate to me choosing them in the future.  I am a college-educated man in my 50s who isn't looking for a handout, cars and motorcycles are hobbies of mine and I am very aware of what wear patterns worn or misadjusted suspension components produce on a tire.  Short sighted customer service decisions and wild guesses passed off as troubleshooting by unqualified and unconcerned employees at Costco will cut into its very loyal clientele in the long run.

  ***********************

  Business Response

  Date: 10/20/2023

  Cosetco did contact Michelin on members behalf... This member opened up a Case # with ********************** after Costco reached out and let him know he didn't qualify for a Mileage Warranty. 
  
  Costco talked with ********** @ Michelin and he looked into it for Costco. 
  
  
  Michelin supported our denial of a Mileage Warranty but did offer a "Goodwill Concession" to the member... which is coming from Michelin.  

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bedroom set around June. First, the items were not delivered for a long time and it took heaven and earth to work with Costco and their vendor to get them to choose to deliver the items almost 2 months later. I had paid around $2,500, and didn't have anything to show for my hard earned money. I stayed at home when the items were to be delivered, not going in to work 'costs' some of us. And the vendor and team chose not to show up. When the Costco and vendor did choose to deliver, they delivered damaged and bad furniture. Per the Costco policy, if the item is not good, we can return and not accept the items. The Costco vendor people refused to take the bad and damaged items and instead created a hue and cry when I was trying to call Costco for assistance. They were insolent and loud with my family at home. My family felt so intimidated, I had to ask them to go upstairs and lock their rooms.They left my room looking like a warehouse with half opened defective furniture and then another long process started trying to request Costco to rectify the issue. Costco said they would issue a $600 refund for me to keep the bed and they would replace all other items. After several emails, my items did not get reordered and I kept waiting, nor did I receive the email-promised refund. I put in a dispute for the product and then later withdrew the dispute in good faith that Costco would resolve the issue. Costco still did not resolve the issue and did not refund me anything. They did not even address the misdemeanor of their folks at my house. After repeatedly showing and sending emails to different Costco emails, I was again able to start the conversation in good faith to resolve the issue. Costco now said they don't even want to refund the $600 until I went ahead and showed them the Costco originated emails where they promised the $600 for the bed. They ultimately agreed to send a replacement for the damaged items and not the bed. They brought the items and still brought in damaged items - emails with photos and comments were shared back with Costco. Almost 4 months later, I am stuck with no items and no room that I can use and no refund for the comp promised me or anything for the Quarter-full of h*** that we have dealt with.

  Business Response

  Date: 09/21/2023

  Costco attempted to contact Mr. or ************** to offer compensation to keep the bed as-is and to ask what day works best to reschedule the delivery of their chest. Mr. or ************** did not answer Costco's phone call, so a voicemail was left and an email was sent. Costco will await a response from Mr. or **************.

  Business Response

  Date: 09/22/2023

  Costco contacted ************** and they were able to explain the situation more. Costco has contacted their vendor and they were able to send an escalated email to their carrier to reschedule the delivery of ****************** chest, as they will not be available for the appointment that it is currently scheduled for. Costco will monitor this to make sure ************** is contacted.

  Business Response

  Date: 09/26/2023

  Costco has contacted their vendor to confirm if the delivery was rescheduled. Costco's vendor has advised that their carrier attempted to contact **************, but there was no answer. Costco has emailed ************** to confirm if they were able to connect with the carrier to reschedule the appointment. Costco will await ****************** response.

  Business Response

  Date: 09/29/2023

  ************** has confirmed that their delivery has been scheduled for October 2nd. Costco will contact ************** on October 3rd to see how everything went the day before.
  
  Costco will provide another update no later than Tuesday, October 3rd.
  
  

  Business Response

  Date: 10/02/2023

  ************** has confirmed that their delivery was taking place earlier today, but Costco's carrier had said it was damaged, so they had it returned to sender. Costco has given ************** the option to have it replaced again or return the whole stet for a full refund. Costco will await a response from **************.

  Business Response

  Date: 10/09/2023

  Per ****************** request after speaking with him on the phone, we sent him an email with what options Costco can provide to resolve this matter. Costco has offered compensation to keep the set in as-is condition, or we will process a return and refund the amount paid in full with additional compensation on top of the refund. ************** has not replied yet.

  Business Response

  Date: 10/16/2023

  Costco is working with ************** on an agreed-upon resolution to this matter.

  Business Response

  Date: 10/25/2023

  Costco has reached out to the member and this issue has been resolved on our end.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The employees at Costco broke 3 bolts.They were located on the left side of the driver rear and back.They never ask me about the damages at the moment the first one got broke and they proceed with the job My car got towed at Costco ( they paid for it ).

  Business Response

  Date: 09/25/2023

  Costco is investigating the complaint and will reach out to the consumer directly.  

• Initial Complaint

  Date:09/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a clothes washer form costco on 8/24 and the delivery team caused damage to the plumbing while installing the washer, which caused a leak. Costco and the folks they contract with for delivery and resolution have managed to send anyone out to assess and fix the damage. they have not met any of the deadlines to resolve the issue. Recently, they have not been responding to my calls and emails.

  Business Response

  Date: 09/25/2023

  Costco carrier was able to connect with member via email over the weekend. The Carrier has agreed to resolve this claim within the next couple of days. 

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20631772
  
  I am rejecting this response because:

  It has been a couple of days and there is no resolution.  It has been over a month since the damage occured and I find this unacceptable.  Below is an email I received on 9/8/23 stating they would have a resolution in a couple of days.

  ****************************;<*******************************>
  To:*****************
  Cc:*****************************,*****************************
  
  Fri, Sep 8 at 11:17 AM
  
  
  Good morning, Fernan, this is **** at Border Transfer (Costco delivery). We are still evaluating your claim and getting assistance from the actual delivery team. We should have a resolution in the next couple days. Our apologies for the long wait.
  
  
  Thanks,
  
  
  *************************
  Dispatch, Customer *******************************                                                                                                                                                                                                                                            
  *********************************************************
  Office ************

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/10/2023

  Update: customer has not heard or received a resolution from the business as of 10/10/23.

  -Transcribed by a BBB staff

  Business Response

  Date: 10/13/2023

  Costco spoke to *** from the ************** who agreed to get with his team to expedite a resolution on this claim, they will contact member before the end of day with next steps. Costco will continue to monitor to ensure member claim gets resolved as soon as possible.

  Business Response

  Date: 10/20/2023

  The Carrier advised that they are currently waiting for the customer to provide them with an estimate for the damages. They communicated with the customer via email and phone call on 10/13/2023.

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20631772
  
  I am rejecting this response because:

  Although we are getting close to a resolution,  my claim is not over.  Once I submit an estimate for damages and Borders provides me with payment, I will accept.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/31/2023

  Good morning, ******, this is **** at Border Transfer (Costco delivery). We are still evaluating your claim and getting assistance from the actual delivery team. We should have a resolution in the next couple days. Our apologies for the long wait.

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20631772
  
  I am rejecting this response because:

  There seems to be an error in the rsponse form the business.  They sent me an email that I received form the folks they contract with over a month ago.  From what I understand that person no longer works at Borders.  

  However, damges have been paid for my claim by the delivery provider that Borders hired.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12 I purchased a twin mattress from Costco online for my son. I got a notification that it shipped but when I checked for an update the day it was supposed to arrive, it said *** was waiting for the package. So on 9/15 I chatted with customer service. They did not know why that happened but they put in a request for a replacement. On 9/18, I chatted again with an agent who said the replacement never went out and they were doing it the right way. I received a confirmation that the product was ordered. When I checked this morning, it still hasnt been shipped.I need the mattress sent to me by the end of the week or I want a refund.

  Business Response

  Date: 09/21/2023

  Costco has contacted the member and will monitor delivery set for Saturday 9/23. We will provide updates as they become available. 

  Business Response

  Date: 09/26/2023

  Costco is processing a refund for this order as the exchanged item has been lost in transit also. Our member has chosen to purchase at the warehouse or at another establishment.  The refund will be processed in 3-5 business days.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $6,000 worth of new kitchen appliances from costco.com in early August. The freezer we got- did not work- had to throw out $400 of food. Got a replacement- ice maker has never produced ice on this 2nd attempt at a costco fridge- called costco and soonest someone can come fix it is October. ********** was delivered completely warped inside- were one out of four for functioning costco kitchen appliances and it will likely be two months before I have a functioning kitchen. Where is costco getting all these broken appliances from?!???

  Business Response

  Date: 09/21/2023

  I've attempted to reach out to ****** tonight to discuss her order with her. No response yet, but I am looking into her order in the meantime. 

  Business Response

  Date: 09/25/2023

  I have been able to get in touch with ****** today. I am trying to get her refrigerator service rescheduled for an earlier date as soon as possible. 
  
  For her dishwasher, we have looked into an alternative dishwasher since her current one is out of stock and will have her scheduled for delivery-pickup on the same day.

  Business Response

  Date: 09/27/2023

  ****** is scheduled for service of her refrigerator on ***** and Costco is  working closely with her to resolve her dishwasher issue as well. 
  
  

  Business Response

  Date: 10/04/2023

  We are continuing to work with the member on resolutions for her dishwasher and refrigerator. 
  
  

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store ran a special for first time customers and said you will get a $60.00 store credit and then a $10.00 store credit total of $70.00 i never got a cent! I called several times and was told a few weeks then 4 to 6 weeks and we are far past that and i got nothing! They said one thing for me to join and never gave what they promised!

  Business Response

  Date: 09/27/2023

  Costco has reached out to ******************************* to address their concerns. Should ********* have any additional questions or concerns, They can reach Costco ****** Services at **************.  

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/17/23, My wife went to ****************** Costco. She was in line to pay using her phone with digital member. The cashier did not want to allow her to make a purchase since she did not have a picture. She offered her driver license, but they were unwilling to allow her to make the purchase. Her membership is under my account since we opened. Instead of just allowing for the purchase and her to complete membership process. She had to ask for Manager and continuously present, almost to the point of leaving all items. This is having a very bad experience with Costco to the point where I am more than likely going to cancel the membership. We shop at Costco every week and this experience has left her not wanting to shop at Costco anymore.

  Business Response

  Date: 09/22/2023

  Costco spoke with ****** today 9/21/23, he is going to follow up with his wife and call me back.  We verify that everyone shopping has their own personal membership card.  One of our Managers was able to assist her and verified she was on the account, then we immediately processed her order.  We will get this issue resolved.

  Customer Answer

  Date: 09/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Apologies on compliant given that my spouse did not reach out even after I told her to give a call back.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound disappointment with my recent kitchen set purchase from Costco (Order IDs: ********** and **********). As a loyal Costco member and safety-conscious homeowner, my experience has been far from satisfactory. I am going into month 2 without all my working appliances. I ordered four appliances, and each was installed incorrectly or damaged. They intern damaged my personal property. I called multiple times and twice I was put on hold and then hung up on. I spend well over 10K a year now with Costco and this is the very first problem I have had with them. The most concerning item is the lack of concern with safety measures. They did not secure the dish washer into place, the did not install the anti-tip device on the stove after removing the old one, and they reused the flex gas connector when the installation guide calls out Always use new flexible connectors when installing a gas appliance. Do not use old flexible connectors. and the gas code also calls for their replacement. The house smelled so bad trying to use the stove we turned off the gas to it. Seeking resolution through Costco's customer service has been frustrating, with no response to feedback. I reluctantly accepted a compensation offer under duress to keep two of the appliances in hopes I would not have to deal with their installers again to only have to have them come back because of the safety concerns. Safety hazards and quality issues persist.I urge everyone caution in purchases and installations. This experience carries financial implications, loss of work vacation time, repair expenses, and emotional distress.Costco's dismissiveness and lack of accountability are concerning. My hope is that this experience raises awareness of the need for customer safety and satisfaction.I am asking Costco to compensate me for my time and damages caused by their installers negligent, duty of care, and breach of duty. After they address the safety concerns and missing items

  Business Response

  Date: 09/21/2023

  We have contacted the member and currently the member has some services scheduled for 09/22/2023, so the member will contact us after they are completed to let me know what issues are left to be resolved. We have also informed the local depot and installer about the member's concerns and they are currently further researching this issue.

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20623575
  
  I am rejecting this response because: The statement is misleading. The member contacted Costco to get issues resolved and they were scheduled. The member also had an appointment on 9/20 that the installer called and could not make it, so it had to be rescheduled. Additionally, the appliance that the installer was to replace was already on the truck and even though the member rescheduled after the installer could not make it the appliance could not be rescheduled and was delivered. 

  Costco did leave a message to get back to them on the complaint.

  As for the service mentioned three installers did show up on 9/21. They did take their time and the appliances seem to finally, after two months, be installed correctly. They did address my safety concerns and pointed out that they were valid. They need to add all the safety mounting and replace the gas line and fittings that should have never been used. One of the only things they could not address was the filler plate the installers took. They told me I would yet again have to call Costco to escalate but told me to demand a replacement. 

  Sincerely,
  

  
  *************************

  Business Response

  Date: 10/03/2023

  The installation manager has contacted the member and answered all of their concerns regarding the installation issues and missing filler plate.
  
  Currently, we have informed the member that we would be able to compensate them with a credit for all the hardships the member went through during this order's delivery/installation.
  
  
  

  Business Response

  Date: 10/09/2023

  We have been in communication with the member, and  we have compensated the member for all the inconveniences the member went through with their order.
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a prescription sent to Costco on the morning of September 14th. In the evening, I called for a time estimate and they said that they would have it by 2pm on September 15th. On the evening of September 15th, I called again and they said they wouldn't have it until September 17th due to it being the weekend. On September 17th, I called and they said they wouldn't have it until September 18th. Due to the nature of the prescription I only have until September 20th to pick it up before I am prohibited from picking it up for 30 more days (meaning I miss a whole month of treatment). In addition, when I asked if I could transfer the prescription to a competing pharmacy that actually has my medication, they said I could, but they wouldn't recommend it. If Costco really can't stock a prescription for a whole week, I would like to be compensated for not only my appointment co-pay and bloodwork to get the prescription (the prescription that will now be wasted due to Costco's inadequacy), but I'd also like to be compensated for my time and the whole month of treatment that I will likely miss out on.

  Business Response

  Date: 09/25/2023

  Costco called the member and left a voicemail, followed up by an email requesting they contact us.  We will provide an update as soon as I receive a response. 

  Business Response

  Date: 09/27/2023

  We have made several attempts to reach the member regarding this concern but have not yet been able to reach them. We have also provided direct contact information for Costco and advised them to reach out if they have any further questions or concerns regarding this matter.