Complaints

This profile includes complaints for Costco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Costco has 341 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Costco

  999 Lake Dr Ste 200 Issaquah, WA 98027-8982

• 

  Costco

  3130 Killdeer Ave SE Albany, OR 97322-5359

• 

  Costco Wholesale

  2820 Independence Dr Livermore, CA 94551-7628

• 

  Costco Wholesale

  1205 Memorial Pkwy NW Huntsville, AL 35801-5930

• 

  Costco

  98 Seaboard Ln Brentwood, TN 37027-2930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher from Costco for 24hr gym membership for 2yrs - the voucher did not have an expiration date or limited time use. After my purchase, covid19 pandemic started and all gym services were closed. I have not been to the gym since; I recently tried to redeem said voucher for membership or refund both companies are pointing at each other and I'm unable to get a resolution. The voucher was purchased and paid for but 24hr gym is no longer accepting the voucher and telling customer to go back to ******************** for refund. Costco is refusing to provide refund stating it was too long ago and I should have used the voucher. Again, covid19 happened and me as @ high-risk individual I did not want to return to a gym. For the past six months, I have been requesting a refund from Costco and they have refused. Again, the certificate does not have an expiration date or time limit on use. I should be provided a full refund. I can provide original emails showing the certificate purchase.

  Business Response

  Date: 09/27/2023

  Costco has approved a refund and is working with our Member, *****************************, regarding their refund. We will continue to provide updates as this progresses. 
  

  Business Response

  Date: 09/28/2023

  Costco has sent an email to our member advising that a check will be issued and mailed for refund. 

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Costco Customer Service,I hope this email finds you well. I am writing to express my deep frustration regarding Costco's new policy of checking memberships at multiple points within the store. While I have been a loyal Costco member for several years, this recent change has left me feeling inconvenienced and frustrated.Firstly, I fail to comprehend the need for checking my membership at the entrance, the register, and even when leaving the store. It seems excessive and redundant, especially considering that I have already provided my membership card at the entrance. This repetitive process significantly slows down the shopping experience, leading to longer wait times and heightened frustration among customers.Secondly, I find it particularly perplexing that membership checks are not extended to the gas pumps. If the rationale behind the stringent enforcement policy is to ensure that only members benefit from Costco's services, then it would make logical sense to implement membership checks at the gas pumps as well. By neglecting this area, it appears that the policy lacks consistency and undermines its intended purpose.As a loyal and dedicated customer, I have always appreciated the value and quality that Costco offers. However, this recent change in the membership enforcement policy has left me questioning the efficiency and effectiveness of the decision-making process. I understand the importance of protecting the interests of members, but there must be a more streamlined and customer-friendly approach to achieve this goal.I kindly request that you reconsider the current policy and explore alternatives that maintain the integrity of Costco's membership benefits while also ensuring a smoother and more efficient shopping experience for customers. It is my hope that Costco will take into account the concerns and frustrations of its loyal members when evaluating the effectiveness of this new policy.Thank you for your attention to this matter. I look forward to hearing your response and seeing positive changes that will enhance the overall shopping experience at Costco.Sincerely,****

  Business Response

  Date: 09/27/2023

  Costco spoke to ******* in regards to his BBB complaint about card checking in the warehouse. ******* feels it is not fair to paying members who are harassed multiple times to check their membership, yet nobody is checking membership cards at gas stations. 'I feel like I am being harassed and watched' he states. 'It is not fair'. I would like to talk to regional in regards to who makes these decisions. Our member states he will keep escalating until this goes as far as possible and he gets to speak to the person who makes these changes/ rules. ******* spoke to the manager from WHS 1027 in regards to his WHS correspondence that was submitted on 9/25/23, he is not satisfied with the outcome. Costco filled out the feedback form for his concerns, as well as submitted a regional correspondence. Member would like to keep his BBB claim open until he has been reached out to by a regional manager.
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had a severe case of cassava in the morning today, September 25, 2023, while eating fruit puree. The brand of fruit puree is ********, a product produced by Costco. Fruit puree should not have fruit skin! This is a very serious accident. My son was one and a half years old. He experienced shortness of breath and his face turned purple. We used the ******** maneuver to bring him back from danger. I hope your company can give me a response. How to deal with this serious accident.the product i was buy at06/27/2023 15:30, in **********************************************************,recipt number is ***********************.

  Business Response

  Date: 09/27/2023

  This was forwarded to *********************************** yesterday.  

  Business Response

  Date: 10/02/2023

  Thank you for forwarding this to Costco. Costco  reached out to the vendor whose ************* team spoke with the member. The member had already returned the item to Costco for a refund. The member has repurchased the same item and has been consuming it with no further issues. The vendor will be sending the member a Costco Shop Card for their inconvenience. Costco considers this matter closed. If there are any further questions or concerns, please let us know.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning!This is Regarding my Costco.com Order. **********. I Purchased tickets to the ************* game.When I tried to use the tickets for the last batch of games of the season they told me that they were all sold out and that this is a non-refundable purchase.I find this unacceptable as they oversold their tickets. I am just looking for a refund for the tickets as I was unable to use them.I have attached all the interactions by email.Thank you so much for your help in this matter.************************* *************************

  Business Response

  Date: 09/26/2023

  Costco has reached out to the member and offered a compensation for inconvenience however, unable to provide a refund as this item is non-returnable. We are awaiting the member's response on how they would like their compensation issued as their one time courtesy.

  Business Response

  Date: 09/26/2023

  Costco heard back from the member and we were able to get this worked to resolved.

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Costco Member#************ /Order#********* Purchase Date: 06/26/2021 (2 yr warranty) Item# ******* ****** Flex 5 14" 2-in-1 Touchscreen ******** *** Ryzen 7.It took a long time to pinpoint what was happening because this laptop sporadically turns off and restarts. I did not realize this until I started leaving browsers open and the message about Windows not shutting down properly and the need to restore what websites were open, began to appear, then it began to happen while I was working on the computer. I've sent it to ****** and to Costco twice and the computer is still having the same issues. I wrote the attached letter to the Costco headquarters but have not received any response to this day. I'm just asking for a store credit so that I can purchase a laptop that will properly work for the price I paid of $706.18

  Business Response

  Date: 09/26/2023

  Thank you for contacting Costco Wholesale Corporation. We appreciate the opportunity to respond to your inquiry. The Costco ******************* Team has reviewed our valued member's complaint regarding their item: ****** Flex 5 14" 2-in-1 Touchscreen Laptop concerns.  Reviewing the case, we do see a repair attempt was made and as of 8/3/23 there were no problems found on the unit. 8/14/23 CTWS (Costco Technical and ******** Services) approved for the member to work with a local ASC ***************** Center) on another repair attempt of the item, additionally CTWS management did approve to review for reimbursement options for this local repair. Due to no follow up made by the member as of 9/11/23 the case was closed. Due to no problem found when the unit was shipped into our repair facility, CTWS will follow up with the member and offer the local ASC for repair support. Thank you for contacting Costco Wholesale Corporation. We apologize for any inconvenience our valued customer may have experienced.

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20651403
  
  I am rejecting this response because: Costco wants me to go to a local computer repair and pay for the repair out of pocket and they'll reimburse that with a Costco credit (it would still be money out of our pocket). The computer has been sent to repair 3 times, that's time I couldn't use it for my work as well as all the time that is not working right. How long is this going to go on? How many more repair shops and time wasted?  I'm requesting Costco to take it back and give me at least a store credit to get another one.

  
  **************************************************

  Business Response

  Date: 10/13/2023

   Although Costco understands our member's frustration given the issues at hand, we are only able to go off of the technician's notes who service the unit last. These notes indicate that there was nothing functionally wrong with the unit and therefore Costco would not be able to assist with a refund exception at this time. We do ask the member get a second opinion from a local service tech, and if they determine that there is a defect in the hardware of the unit, Costco would be more than happy to reimburse the cost of the diagnostic fee,(typically $150-200) and review for an additional repair or exception at this time. Thank you for contacting Costco Wholesale Corporation. We apologize for any inconvenience our valued customer may have experienced.

  
  

  Business Response

  Date: 10/20/2023

  We approved a return for this member but have yet to receive their unit back so we can process their refund. We sent return labels via email on 10/06/2023 and 10/17/2023 to ******************. At this time, we are waiting for the member and have not received a response from them since 10/04/2023.
  
  

  Customer Answer

  Date: 10/20/2023

  Thanks to BBB's excellent reputation and pull, after the complaint was filed, Costco responded almost immediately with a store card to cover the cost of the faulty computer. The help that I had tried for so many months to get, finally received!! I returned the faulty computer to Costco today via a provided *** label. Many thanks to both companies. I am extremely grateful this nightmare is over!!!!

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***************************************************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a refrigerator from Costco.com. After much research we decided on an ** fridge with smart ************** smart thinQ technology. We specifically picked this fridge for these capabilities as that meant it would work with our ** app (that we already use for our ** washer and dryer set), & that you could easily diagnose an issue with the fridge before it becomes a bigger issue. Basically its supposed to be a smart fridge. The fridge was ordered 9/4/23. It was delivered 9/11/23. Order number **********. Once we received the fridge we were having trouble connecting it to the app. We spoke with Costco numerous times and it still wasnt working. Eventually after talking to ** we came to find out that the refrigerator does not actually have ** smart thinQ technology. Costco has the wrong information posted on their website. This fridge does not actually have the capability to connect to the app, so its missing the very technology we purchased it for. We could have purchased (for a tiny bit more money) a much bigger fridge but decided to go with this one specifically because of the technology it was supposed to have. We spoke with *************************** said its a third party company that posts the online information about items (so basically blamed it in someone else). They said they would have the inaccurate information removed but as of today (9/23/23) the wrong info is still there. Costco first said there was nothing they could do so all we could do was return the fridge. Eventually a supervisor has now offered a $200 refund back to the card used, or a $300 costco gift card. We are not people who can afford to purchase a new fridge before receiving a refund for this one. They are making us return this fridge before refunding the money. That whole process would leave us without a fridge for 2-4 weeks. They will not give us a credit before returning this fridge. They will not give us a bigger refund than $200. We feel very stuck and this doesnt seem right.

  Business Response

  Date: 09/27/2023

  Costco has worked with **************** and offered compensation that was accepted. 

  Business Response

  Date: 09/27/2023

  Costco has worked with **************** and offered compensation that was accepted. 

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your help with this! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a ** (price $299.99) on Labor Day, September 1st, through Costco's website. Initially, the order was scheduled for delivery on September 7th. However, on that date, Costco informed me that the delivery would be delayed until September 16th. When the scheduled day arrived, I received the wrong **. Costco then informed me that they would deliver the correct ** within two days, on September 18th. Subsequently, I received an email notifying me of a further delay to September 21st. On September 21st, I noticed that the delivery date had been changed again, this time to September 23rd. One day later, on September 22nd (today), I received yet another email stating that the ** would be delivered on September 28th.Throughout this ordeal, I made six calls to Costco over the course of approximately four days. Unfortunately, my customer service experiences were extremely unsatisfactory. On two occasions, my calls were abruptly terminated while I was speaking with representatives who claimed to be consulting their supervisors. Today, I spoke with three different representatives before finally reaching a supervisor named ***. Regrettably, *** informed me that he could not expedite the delivery and offered a refund as the only recourse. His tone was impolite, and he even suggested that I could cancel my Costco membership if I wished. Furthermore, he mentioned that he works at the Costco corporate office and implied that he was unconcerned with my complaint. I expressed my intention to file a complaint with the Better Business Bureau (BBB), but this did not seem to faze him.I also raised the issue that the item I ordered is now being sold at a higher price, and I requested compensation for the inconvenience, the time spent dealing with this issue, and the multiple delays. I have been a loyal Costco member for the past eight years and have never encountered any issues at their physical warehouses. However, my experience with the Costco e-commerce team has been notably unprofessional, and I believe it is essential for them to prioritize customer satisfaction. If this matter is not addressed appropriately, I am inclined not to renew my Costco membership

  Business Response

  Date: 09/25/2023

  Costco spoke to **************, we explained our process and apologized on behalf of our ************** center due to the lack of communication and empathy for the situation. Member was given two solutions, unfortunately he did not agree with either and will stand with his Better Business Bureau feedback. Member was provided a direct phone number to call should he change his mind we will be happy to assist with future deliveries.  

   

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20644906
  
  I am rejecting this response because: Costco haven't offered any satisfactory compensation or resolution that should satisfy my future purchase from Costco. They have delayed my shipping for 25 days without any explanation of the reason. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/10/2023

  Costco contacted ************** and we came to a mutual agreement to resolve the issue.

  Customer Answer

  Date: 10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch on Costco.com and it had a 'white glove' delivery where the Costco team brings it into the house and sets it up. I called to have it returned the same day as it had a large flaw. Costco sent it's truck and team back to my home to pack it back up and said I'd have a refund 2-5 business days. It's been nearly 3 month 30+ hrs of contacting and getting the run around from Costco about where my refund is. They have the couch and the money and it's been 3 months!

  Business Response

  Date: 09/25/2023

  Our records show that the member returned the wrong couch which is why they have not received their refund. We have several communications where we've reached out to the member to schedule the pickup of the correct item and we also sent them photos that were taken outside of their home of the wrong couch that was boxed as evidence and they never responded to the email. We tried calling the member on the phone number listed on the order and the phone number listed in this BBB submission and there was no answer on either. Costco left a voicemail to the number listed above, we also sent an email to the address on the order and the email address listed above explaining the details surrounding the delay with their refund and we also sent the photos to them again.
  
  
  We will provide another update when I hear back from the member.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20643496
  
  I am rejecting this response because:
  The team from Costco packed the couch for return...there are not pictures of the couch from Costco in my driveway....as I've responded to their emails. Which by the way prompt a reply from Costco that say "Costco is no longer monitoring replies to email"!!! The pictures Costco has are of my clean, empty driveway and then separate pictures of someone else's couch in a box without any indication that that box or couch is in my driveway or at my home. The warehouse has either swapped orders with someone else and trying to cover it up or lost the couch the took and packed at my home. Costco picked the couch up, boxes it and signed that they received it. I did nothing to pack or repackage this couch. They've had my money and the couch for months. This is the warehouse covering something up and letting the customer loose money.
  Sincerely,
  
  *************************

  Business Response

  Date: 09/25/2023

  Costco spoke with the member and she clarified that she has responded to all of our previous communications but she received a automated email back stating that the inbox was not being monitored. It seems like there was some sort of error and we never received any of her responses on our end. Nonetheless, she was able to give me additional insight surrounding this issue and Costco has escalated this up to get approval for a refund for this member. She is aware that we will follow up with her no later than Wednesday with an update.

  Business Response

  Date: 09/27/2023

  Costco will be issuing a full refund back to the member for the Order.  Costco spoke with the member to confirm this approval and will follow up with the member on Friday 9/29 to confirm if she has received the refund.   

  Business Response

  Date: 10/04/2023

  We see the refund was processed on our end.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Costco travel confirmation C421180777 , case # MSI0207095 case filed with Costco travel about 5-6 week ago, and still no resolution but run around and excuse given. seeking faster resolution, Costco travel are backed up, meaning lots of complaint from travel customer or lake of support from ******************** travel. requesting compensation of $600 i paid out of pocket due to transportation mess

  Business Response

  Date: 09/25/2023

  This claim is currently being worked by an agent. Costco has been in communications with our transfer company regarding this claim. We will have our ****** Service supervisor reach out to Heta and work this issue until it is resolved.
  

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 09/11/2023 The amount of money I paid the business: $437.99 The thing I bought: Dyson supersonic hair dryer, stand & attachments Tracking Number: 1Z7781WE0360537647 Order Number: ********** event:The order was placed on 09/11/2023, and according to the tracking information provided, the package was marked as "delivered" on 09/13/2023. However, I want to emphasize that I did not receive the package on the stated delivery date or at any subsequent time.Upon realizing that the package was marked as delivered but not in my possession, I promptly contacted Costco customer service to seek assistance. I requested either a replacement delivery of the Dyson hair dryer or a refund for the purchase amount. Unfortunately, my request was denied by Costco. And they only let me call the police.I have made every effort to resolve this issue directly with Costco, but their refusal to provide a resolution for refund/replacement has left me in an extremely frustrating and inconvenient situation. I believe that as a customer, I should be able to rely on the goods and services provided by Costco, and I am deeply dissatisfied with the current state of affairs.

  Business Response

  Date: 10/02/2023

  Costco Fulfilled the obligation to provide the product paid for, it is up to our members to provide a safe and secure location to have items delivered.
  
  This has been thoroughly investigated and the claim remains denied.

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20634168
  
  Im sorry and so frustrated with the response from the business. The response is definitely unacceptable for me. Costco stated that consumers should provide a safe and secure location to have items delivered. However, we cannot even ensure if our items were indeed delivered or not. We ordered an item more than $450, which is quite expensive. However, we did not receive any proof the item delivery except a simple message delivered.
  
  We require Costco to provide further convincing evidence of the delivery, such as the picture where the package dropped, which we believe is the key to the complaint.
  During the complaining process, we also witnessed the rudeness and arrogance of Costco to customers. We satisfied all the requirements from Costco like reporting the package lost to LA police department, but only received the a message with only very few words to deny our refunding claim. We attached the timetable for the whole event between the consumer and Costco. We do believe the way of Costco to handle my request is detrimental to the relationship between consumers and businesses and sets a troubling precedent for customer service standards. The timeline is following as your reference:
  1. 09/13/2023: the package was marked as "delivered
  2. 09/15/2023: I contacted Costco customer service to seek help. I requested either a replacement delivery of the Dyson hair dryer or a refund for the purchase amount.
  3. 09/17/2023: Called to Costco again. Costco representative required me to report the package lost to ***************** and stated this is the essential procedure for processing refund.
  4. 09/20/2023: Followed their instructions and and submit police report to Costco (attachment police_report.pdf shown in my report).
  5. 09/21/2023: Costco still denied my claim without any reason to do so.
  
  In a conclusion, I request Costco to refund to me.
  I have attached the email records with Costco that I always follow their instructions but they still deny my request without any reason and evidence.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/10/2023

  Hi BBB,

  I attached the main part of the email history between Costco and I for your reference. After I satisfied all the requreiment of refund of Costco, Costco denied my refund without any reasons, which indicates Costco did not want to refund the consumer at all, they just put barriers to the consumers instead. Thank you for your reading!

  Yuzhou