Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The lease started on Sept 1, the leasing company retained a lawyer 2 days before lease start date forcing me to sign a *** document which was brought to my attention first time was 12days after signing the lease. I was threatened several times about denying me housing because I am not signing the *** which was never informed to me before lease signing by both of us. It has been 5 days, they charge me rent but denies entry into the unit.
Business Response
Date: 09/27/2024
Re: Harini Sridhar- we tried 3 attempts to move her in but she couldn’t bring the move-in funds to complete thus we have to canceled her lease. All her part payment were refunded back to her and the lease is canceled. Hope the above is clear and if you have any questions please let me know.
Anthony Yap
Designated Broker
TAG REALTY
Sent from my iPhone
Customer Answer
Date: 10/01/2024
Complaint: 22248209
I am unable to upload proof documents here due to the size. Please email me as to where to send the evidences.
[email protected]
I am rejecting this response because: All the time I had the deposit completely and they acted like he was having a heart attack and called the ambulance (but drove home himself). Initially they agreed to digital payment for the deposit, at the time of move-in they refused to collect payment electronically, using that as a failure to provide physical "money order" as a reason and deny me keys. Please find all the attached communication and the video of the agent on purpose elevating his heartrate and refusing to step outside, yet claimed feeling threatened by me. If he was able to drive home himself, then he could have stayed back to do the move in. I sympathize with the agent if he truly was in suffering even though he refused medical care it was Anthony's responsibility to make alternate arrangements. This has been a case of discrimination based on my status as a single mom and DV victim. They approved me and then pretended like I was under false impression of being approved for this house. They also hired an attorney who ill-informed me of the law on purpose. They caused me severe stress, emotional stress and financial loss.
Sincerely,
Harini SridharCustomer Answer
Date: 10/07/2024
Hello Selena,
PFA. Thank you. Let me know if you want to set up a call anytime. You can reach out to me at +1(682)225-1848.
I am sending them over in multiple emails in this same chain because of the large size of the folder.
Regards,
Harini SridharBusiness Response
Date: 10/11/2024
Attached are our proof of refund for your records.
The Lease has been canceled per our email stating that since we have made 3 attempts to move her in but she couldn't and don't want to pay the final move in funds, the lease will be cancelled. After we refund the full amount, that shows that we have fulfilled our obligations and don't owe her anything. We have not claimed her for our loss opportunity and loss of rents due to her delaying and not paying the move-in funds. After our refund, she didn't want to sign the release letter after she agreed to the final sentence in her email below.
Her email to us: On Sun, Sep 8, 2024 at 11:56 AM harini sridhar <[email protected]> wrote:
Dear Mr. Christopher Cutting, Mr. Anthony Amp, and R&J Property Owner,
I am writing to provide you with two clear options for resolving this matter:
1. I can transfer the remaining deposit, and I need the keys to the property by this afternoon as I have movers scheduled.
2. Alternatively, we can settle the lease-related issue in court. Given that you have legal representation, I request that my full deposit be returned to me by the end of today. I am open to receiving the funds via Zelle, Cash App, or PayPal—whichever method is most convenient for you.
This needs to be resolved before the weekend ends, as I do not have a place to stay starting tomorrow. I am providing you with one final opportunity to resolve this matter amicably. If this continues to be delayed, I will be forced to file a lawsuit, which will include significant damages given the inconvenience and the injury I am dealing with.
Your unwillingness to accommodate or make any necessary adjustments has been deeply troubling and, quite frankly, abusive. Please decide how you wish to proceed: either by providing me with the keys today or by returning my deposit immediately.
I am prepared to sign the move-out lease agreement if you can guarantee that my funds will be returned by the end of the day.
Regards,
Harini Sridhar
If you have any further questions, let me know.
Best,
Anthony Yap, MBA
Designated Broker
TAG REALTY
450 Front St S, Issaquah, WA 98027
Off: (425)369-4955, Fax: (425)961-0774, Cell: (425)679-1424,
Email: [email protected] Direct: [email protected]
Web: www.tagrealtywa.comBusiness Response
Date: 10/15/2024
Hi BBB and Selena,
Attached are our proof of refund for your records.
The Lease has been canceled per our email stating that since we have made 3 attempts to move her in but she couldn't and don't want to pay the final move in funds, the lease will be cancelled. After we refund the full amount, that shows that we have fulfilled our obligations and don't owe her anything. We have not claimed her for our loss opportunity and loss of rents due to her delaying and not paying the move-in funds. After our refund, she didn't want to sign the release letter after she agreed to the final sentence in her email below.
Her email to us: On Sun, Sep 8, 2024 at 11:56 AM harini sridhar <[email protected]> wrote:
Dear Mr. Christopher Cutting, Mr. Anthony Amp, and R&J Property Owner,
I am writing to provide you with two clear options for resolving this matter:
1. I can transfer the remaining deposit, and I need the keys to the property by this afternoon as I have movers scheduled.
2. Alternatively, we can settle the lease-related issue in court. Given that you have legal representation, I request that my full deposit be returned to me by the end of today. I am open to receiving the funds via Zelle, Cash App, or PayPal—whichever method is most convenient for you.
This needs to be resolved before the weekend ends, as I do not have a place to stay starting tomorrow. I am providing you with one final opportunity to resolve this matter amicably. If this continues to be delayed, I will be forced to file a lawsuit, which will include significant damages given the inconvenience and the injury I am dealing with.
Your unwillingness to accommodate or make any necessary adjustments has been deeply troubling and, quite frankly, abusive. Please decide how you wish to proceed: either by providing me with the keys today or by returning my deposit immediately.
I am prepared to sign the move-out lease agreement if you can guarantee that my funds will be returned by the end of the day.
Regards,
Harini Sridhar
If you have any further questions, let me know.
Best,
Anthony Yap, MBA
Designated Broker
TAG REALTY
450 Front St S, Issaquah, WA 98027
Off: (425)369-4955, Fax: (425)961-0774, Cell: (425)679-1424,
Email: [email protected] Direct: [email protected]
Web: www.tagrealtywa.com
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.