We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aspen Dental has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attaching a detailed description of the many issues I have with Aspen Dental. **** characters aren't nearly enough to properly represent the trauma and lack of service I received.In summary, rude interactions with dentists and front desk personnel, false charges, services paid but not provided, lack of and insufficient information.

      Business Response

      Date: 01/05/2024

      Response attached.

      Customer Answer

      Date: 01/08/2024

      There is no option to keep the case open until the business has forwarded to the appropriate office location and they have gotten in touch. 
      I dont want the case closed but I also dont have any more information. 
      I dont want to file another complaint if nobody gets back to me. 
      Please advise how to proceed!

      Business Response

      Date: 01/11/2024

      Please allow more time for a response.

      Customer Answer

      Date: 01/11/2024

       
      Complaint: 21099744

      I am rejecting this response because:

      there is no response, just a message asking for more time. It has been 7 days without any kind of contact.

      Sincerely,

      ***********************************

      Business Response

      Date: 01/12/2024

      This complaint is under review, please call the office.

      Customer Answer

      Date: 01/12/2024

       
      Complaint: 21099744

      I am rejecting this response because:

      I will not call the office. I expect a response in writing. 

      Sincerely,

      ***********************************

      Business Response

      Date: 01/17/2024

      This complaint is under review.

      Business Response

      Date: 01/17/2024

      This complaint is under review.

      Business Response

      Date: 01/17/2024

      This complaint is under review.

      Customer Answer

      Date: 01/23/2024

       
      Complaint: 21099744

      I am rejecting this response because:

      There is no response and it doesnt seem that my case is under review or taken serious.


      Sincerely,

      ***********************************

      Business Response

      Date: 01/24/2024

      Letter has been mailed.

    Aspen Dental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.