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Business Profile

Transmission

AAMCO of Kennewick WA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

This profile includes complaints for AAMCO of Kennewick WA's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAMCO of Kennewick WA has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a **** Winnebago Brave motorhome that I had the transmission successfully serviced at AAMCO of Kennewick WA for a cost of $316.00 on 06-21-2023. When that was done, I also had a nonfunctional temperature gauge that needed fixed, and I scheduled a service call to have the sending unit replaced two (2) days later. When they replaced the sensor, a "check engine soon" light came on, and they told me they would need to find a different "port" for the sensor and replace the dash temp. gauge with an after-************, and I agreed with that. At that point, I left without a functional temp. gauge on 06-23-2023 at a cost of $360.00, and we set a 07-06-2023 to do the actual work for a functional gauge installed. When I arrived at my 1 pm appointment, I saw that the shop was quite busy, with the parking lot full and five clipboards with keys on the scheduler's desk. When the scheduler looked up my name, he told me a mechanic would check to see if there was a "port" they could use, but I wouldn't get a gauge installed this day. This was my second trip to this shop for something I had already paid $360.00, and now they wanted to schedule me for trip three. What did they do when they changed the sensor; did they not already know if they would be able to repair the problem, have the part ready, and affect the repair? I feel like I'm getting the runaround because they overbooked on this day, and I paid $360.00 for something that still doesn't work. What I want is for them to get whatever parts and gauge they need on hand, fix the problem, and send me on my way. I wouldn't mind a modest additional fee to have them finish the job, but $360.00 should have already covered the repair cost. Barring that, if they are unwilling to fix the problem, I want some of the money I already paid, minus the cost of the part, of course, reimbursed, and I'll go somewhere else to have the work done.

      Business Response

      Date: 07/20/2023


      First and foremost, we apologize for any inconvenience or frustration you have experienced with our services. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations.
      I would like better understand the issues that you encountered. Please give the shop a call at your earliest convenience and ask for *****, I would be more than happy to help rectify the situation.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transmission went out four months after I bought it due to the work that they did they gave me ****** miles and a.m. 36 unlimited mile warranty I Got the work done on 7/19/22 Paid $6000 transmission failed on 11/4/22 They wrote up a report saying that I put aftermarket parts in the truck After they worked on it which caused the truck to break the aftermarket oil pan and the aftermarket transmission cooler which was in there before they change the transmission and they gave me a warranty and now theyre trying to void the warranty on

    AAMCO of Kennewick WA is NOT a BBB Accredited Business.

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