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Business Profile

Transmission

AAMCO of Kennewick WA

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for AAMCO of Kennewick WA's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAMCO of Kennewick WA has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • M. C.

      Date: 06/21/2025

      M. C.

      Date: 06/21/2025

      We have a 2021 GMC ******* and the motor seized up. We had it towed to Aamco in Kennewick April 11th. They tore the vehicle down because that was required for the lifetime warranty that we have. Then we followed up many times to get an update. They never called back when they said they would and we had to constantly call them to get updates. They eventually said they were going to send the heads out to get machined that if they didnt then we would be back in the shop after two weeks getting our truck back. Again we have a lifetime warranty and this entire time they have said they are working with warranty. We reached out to warranty on Monday, June 16th and they said they had provided Aamco in Kennewick options for our truck that warranty would cover. One option was a rebuilt motor. They also said that they are waiting on Aamco. Aamco has been telling us that ******* the owner has been on vacation and they cant help us until hes back. Our truck is still there, torn apart, and our warranty covered about 6 days of a rental car. This has gone on for 71 days now and we have had to pay for a rental car this entire time. We received a text message on Friday, June 20th that stated the owners couldnt meet with us on Monday morning but the employee would provide us their email so that we could reach out to figure out a time. This is the worst customer service we have ever had. I would not recommend them and we are still out a truck that is still in pieces.

      AAMCO of Kennewick WA

      Date: 06/23/2025

      Thank you for your feedback. We sincerely apologize for the delays and frustration youve experienced throughout the repair process. We understand how challenging and inconvenient it is to be without your vehicle for an extended period, and we regret that our communication did not meet your expectations.
      In this case, the delay was largely due to complications involving coordination with your extended warranty company. Our team followed the required process, including engine disassembly and inspection, to support the claim. Unfortunately, there were unexpected changes and additional steps required by the warranty company, which led to further delays.
      That said, we take full responsibility for the lack of consistent updates and recognize that we could have communicated more effectively during this time. We are actively working to improve our internal processes to ensure situations like this are handled more smoothly in the future.

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