Complaints

This profile includes complaints for Greg's Japanese Auto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greg's Japanese Auto

  8301 S 216th St Kent, WA 98032-1920

• 

  Greg's Japanese Auto

  8301 S 216th St Kent, WA 98032

• 

  Greg's Japanese Auto

  12704 Meridian E STE A Puyallup, WA 98373-3431

• 

  Greg's Japanese Auto

  15323 SE 272nd St Ste 106 Covington, WA 98042-4236

• 

  Greg's Japanese Auto

  19908 Highway 99 Lynnwood, WA 98036-6062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction:April 19, 2025 Amount paid:$1,266.15. I was verbally quoted a price range of $500 to $800 over the phone for ignition repair and key programming. When I picked up my vehicle, the final charge was $1,266 significantly above the quoted range. I was not contacted at any point during the service to approve the price increase. I would not have approved this amount had I been informed. A large portion of the charge was for programming and supplying two new key fobs, However, I already owned two keys and did not request or expect this service. I would not have agreed to this work at this price had I been given the opportunity.I believe the business had a responsibility to inform me when the total exceeded the original estimate, and they failed to do ***** resolution has been offered. When I called to express concern about the price and lack of notice, I was met with hostility. After attempting to resolve this with the business, I felt pressured and dropped my initial chargeback with the bank, but I am still seeking a partial refund for the keys that pushed the total beyond the quoted amount.

  Business Response

  Date: 06/26/2025

  The customer initiated a **** chargeback, which was subsequently decided in our favor. Documentation, 
  including a recorded phone call with the owner's father authorizing the work and associated costs, 
  supports our position. The services were performed as authorized, and the business bears no fault. The 
  customer was informed of the recorded authorization during our discussion.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23490552
  
  The business claimed the chargeback was decided in their favor. This is inaccurate. I have attached documentation from my bank confirming that I voluntarily requested to cancel the dispute before a decision was made. 
  
  I canceled the chargeback after the district manager called me and led me to believe that doing so would allow us to discuss a resolution directly. That discussion never happened. After canceling the chargeback, I called twice on separate days and left a voicemail informing them that the dispute had been dropped, in hopes of discussing a resolution. My calls were ignored. I have recordings of both call attempts including the voicemail.
  
  The business claims that authorization for the total price came from someone they refer to as my fathera third party who is not listed anywhere on the invoice. The business has not provided any recording or documentation to support the claim that a third party authorized the final amount. Regardless of who they claim provided authorization, I am a legal adult and the person listed as the point of contact on the attached invoice. I was not contacted directly about the final amount of $1,266. There is no documentation or phone call showing that this total was disclosed or approved.
  
  Lastly, shortly after the service was completed, the new keys began malfunctioning, and I had to return to the shop for repairs.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 25 January 2025 i took my vehicle in for an oil change and the service provider ended up damaging a part and lied it was from ware and tare. I have called different mechanical shops on the matter and the only way that kind of damage happens is from damage from side of the service provider.

  Business Response

  Date: 02/05/2025

  Hello, 

   

  Please see attached document for the response to complaint ********, regarding ****** Karimere. Thank you for your time. 

   

  ********* *.
  Sun Auto Customer Care
  Phone: ************
  Email: ************************
  
  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22887729
  
  I am rejecting this response because: first, at the shop, they told me it was ware and tare of the part something even manufacturer says damage only happens when damaged. That was the shop, now from cooperate you are telling me it was damage likely caused by previous service. OK car was not leaking or did not show any kind of damage when brought to shop. So if a drain plug is not leaking for  months it means it's doing it's job. So no sign of damage when delivered to shop. Since also you are so willing to put blame on previous service provider, it's ok because the last oil change service i had was from the same ****** shop. So the either damaged it last time or recently either blame on Gregs, 

  After the damage, i was given a quote for $900 plus for repair, how is that a discount considering you were the one's who caused the damage? The only option there was a free replacement no charge to the affected party. I came in for a $90 dollar oil change you saying discount doesn't make sense. To you $900 might just be for lunch to some of us that is alot of money.

  The so called bigger drain plus was already installed in the car before i even got to the shop, So no, i did not give the go ahead to install the so called bigger drain plug. I brought in a universal drain plug, that doesn't even have threads in it but it was not installed either way

  You trying to make it like it was civil discussion it so wrong. There is nothing or no option given to me to try and make this situations better. Did the shop even suggest me buying part and waiving even labor fee? no all burden was placed of me for trying to have a vehicle fixed. The so called discount is same price as the dealership, how is that a discount? Where is had the part replaced was $300 cheaper than you guys, again you said discount.
  
  Sincerely,
  
  ****** Karimere

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for the services performed on my 2015 **** 500 POP at Gregs Japanese Auto Renton on August 12, 2024, for a repair to the front driver-side CV axle. While I authorized the repair, the issue was not resolved, and further repairs were necessary.During the repair process, I was told that my brake fluid needed to be exchanged. Since Gregs does not perform this service for **** vehicles, I took my car to ******** ********** Maserati **** in ********, **, on August 20, 2024. The technician at ******** found that the axle installed by Gregs was aftermarket, improperly installed, and loose in the transmission, causing fluid leakage. The axle was deemed unsafe to drive, and I was advised that it needed to be replaced immediately for safety reasons.I paid Gregs Japanese Auto $1,422.31 using my **************** card. After the issue was discovered, I opened a dispute claim with ****************. However, the dispute was denied because **************** could not include ******** inspection report, as they do not consider third-party reports in their investigations.Following the dispute denial, I contacted Gregs customer ********************** multiple times. On 9/18/2024, per ****************' recommendation, I emailed ************************ and ********************************** to request a refund for the faulty repair, but received no response. I followed up on 11/14/2024, emailing ******************************** which I was told was the correct email for a manager at the ****** location. Again, I received no reply.Due to the faulty repair, I incurred additional costs of $1,512.92 + $39.00 (loaner car) to have the CV axle properly disassembled, cleaned, and reassembled at Rairsons. The vehicle was left with them for three days while they ordered necessary parts to complete the job.Given that the initial repair at Gregs was inadequate and unsafe, I am requesting a refund of $1,551.91, the amount I paid to Rairsons to correct the issue.

  Business Response

  Date: 12/05/2024

  To whom it may concern,  

   

  District Manager ******* ******** has reached out to the customer and we are awaiting their response.

   

  Thank you,

  Sun auto customer care

  Business Response

  Date: 12/17/2024

  To whom it may concern,

   

  We are refunding what she paid us for the axle.  The cx has accepted the refund, thank you.

   

  Sun Auto Customer Care

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took my car into Gregs ******* Auto in ****** on 10/21/22. I was told I needed my front wheel bearings replaced. During installation the mechanic broke my wheel knuckle. They tried to place aftermarket parts on my car and in the process drilled a hole in to try and make parts fit. Ball joints were not seated correctly due to not being installed correctly. They applied spacers that was incorrect, castle nut is loose and ****** pin is missing. They were dishonest about what was going on with the car and I only discovered the truth after taking it to Acura. Gregs did damage to my vehicle that required more repairs and more cost to me that I feel should be reimbursed by them. I have reached out to the shop manager **** and he stated there was nothing they could do for me. I reached out to the district manager (from a number obtained by ****) and never received a call back. Please help me resolve this manner.

  Business Response

  Date: 08/24/2023

  Please find attached our response to this complaint.

  Thank you,

  ***********************

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Delayed Examination: Despite leaving my car in your shop's care, it took an astounding three days before your technicians even fully inspected the vehicle. This unacceptable delay in assessing the issue demonstrates a lack of efficiency and disregard for the customer's time.2. Exorbitant Price Quote: After the delayed inspection, I was presented with a repair estimate that was shockingly high. The quoted price far exceeded the reasonable market rates for the necessary repairs. Such an inflated estimate reflects either a blatant attempt to exploit customers or a lack of knowledge and expertise in accurately assessing repair costs.3. Car Condition Deterioration: Following my decision to decline the expensive repair and retrieve my car, I was informed that it would take an additional hour to return it to me. Regrettably, the wait time extended to an unreasonable three hours. When I finally received my vehicle, it was in an even worse state than when I initially brought it in. The car would not move at all, requiring me to have it towed to a reputable shop for further inspection.4. Intentional Damage: Upon inspection by the reputable shop, it was discovered that the adjusters of my car had been excessively tightened, rendering the vehicle immobile. This deliberate act of sabotage is nothing short of shocking and completely unacceptable. It is disheartening to think that a professional auto shop would intentionally worsen the condition of a customer's vehicle solely to pressure them into agreeing to expensive repairs.5. Coercion and Threats: Additionally, I must highlight the unwarranted pressure I experienced when attempting to retrieve my car. Your staff, aware of the damages they caused, threatened to charge me for holding the vehicle in your shop if I did not promptly take possession of it. This kind of coercive behavior is both unethical and manipulative.I would like my diagnostic refunded along with money for the tow from shop to shop.

  Business Response

  Date: 06/21/2023

  See Attatchment

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022, my car 2007 ******* veracruz with timing issue. Had an independent shop attempt to fix this problem but they couldn't. I had the vehicle towed to ****'s in ******* to fix it after speaking with them to see if they could fix the mistake. This included brand new timing chain kit( chain,sprockets, tensioner etc) new water pump and gaskets. All brand new. **** (service writer) said they would tare into the engine and let me know if they could do it. They called me back a day later and said the previous shop had the timing off on bank 2. They will fix it but that I should have bank 1 checked too, just to make sure, since it was a huge job. Less 7 months later the timing started skipping again. I called the shop and they said to bring it in. I did, it's been there since December and nothing has been done, I just received a call stating that oh well the timing chain needs to be replaced. I told them how could that be since they just did this job and now they're saying they never did this job. I spend $ ******* on this repair just to be told they never did that service and to look at my receipt. Since they only charged me for labor. I was full aware that they wouldn't fix the car for free but to now say they never did the work is ruthless and wrong. I want to make other customers aware. I will eventually take legal action against them but wanted potential customers to be aware. I had nothing but good experiences prior to this.

  Business Response

  Date: 02/17/2023

  In response to this complaint, we conducted an immediate and comprehensive investigation as we take all complaints seriously. The results of our investigation revealed the following: 1. There were obvious mistakes made in our diagnosis and documentation of the vehicle in question. 2. The issues with the car existed prior to the initial visit with Gregs and were most likely a result of poor workmanship at a competing shop.
  Subsequently, we contacted **************** and were able to negotiate a resolution that satisfied **************** and Gregs Japanese.
  Please consider this matter addressed and resolved by both parties.

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************