Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2019 we paying ****** annually, yet they won't do they job

  Business Response

  Date: 05/06/2025

  This complaint has nothing to do with Around The Clock Inc., ****. It is from the owner of an association that we manage.  Around The Clock Inc. carries out the actions of the association and board concerning compliance issues, collection of assessments, and enforcement of their governing documents.  If the complainant has a concern regarding association practices, they need to deal directly with the association's board of directors in which they reside.

• Initial Complaint

  Date:10/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and the board members use the dues money to try and add an amendment to the declaration while withholding information from all homeowners that they knew that this condo association was not a legal 55 and older condo association they kept that information from all homeowners and they tried to remove the rights of the very few homeowners that are grandfathered in to this property. The management company and board directly attacked my familys grandfathered rights and tried to take them away by not telling all homeowners the whole truth and all of the facts. ********* used my dues money that I paid to the association to have the lawyer create that amendment knowing that theyre withholding information that all homeowners shouldve been aware of it this park was not illegal 55 and older park and they try to remove the rights of the few homeowners my familys rights They used my dues money that I paid them to directly attack my family and to make sure that we didnt have any rights after I die so my son would have to move out of there because he was under 55 they did all this knowing that the park was not a legal 55 and older park and I have proof I have over 40 emails I have ***************** stating that they knew for several months when they wrote the letter that my son could stay but he may not be able to sell to a third-party they knew at that time and that was in May 2022 Ive been here for 22 years they try to take all my rights away and try to make sure that my son could be forced to move out ********* members and management company knows that my family has several medical issues I told them in emails the problem is is that they used that money illegally and I want all my dues money back for the years that this park was ran illegally as a 55 and older park it was over $9000 in the 22 years and its clear the declarant was supposed to pay for the fences in the backyard and thats $2700 Im asking for $11,700 to be returned to me and I will settle this matter.

  Business Response

  Date: 11/03/2023

  Thank you for reaching out to us. We appreciate your feedback and concerns regarding the actions of your homeowner association board members and our management company. First, we must address the issue of harassment that has been brought to our attention.
  It is important to maintain a respectful and professional tone when communicating with our staff or agents. We understand that you have strong feelings about the situation you are in, but it is crucial to express your concerns in a constructive manner. Harassment of any kind is not tolerated and goes against our company's policies. We are committed to resolving any disputes or issues that arise, but we kindly request that you refrain from making personal attacks or engaging in any form of harassment towards our staff members. We believe that open and respectful communication is the key to finding a resolution that satisfies all parties involved.Ultimately, the grievances that you have brought forth are between you and your homeowner association. As a manager of homeowner associations, our role is to carry out the actions that each association takes within the framework of their governing documents,and local laws. Going forward, you will need to address your grievances to your association and not Around The Clock, ***** CRMC.Thank you.

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20758813
  
  I am rejecting this response because: around the clock is not managing the park by the declaration and has participated in hate crimes harassment and discrimination against me and my family. I have no harassed any of the board members or Lizz Loop. I'm trying to get them to run the Coa by the declaration not their own opinion. They are trying to twist the situation. I have all of the facts and ********* played a part and was responsible for acting before finding out the facts from both sides. The letter from the lawyer was sent by around the clock. ********* did not go by the declaration rules when sending a warning letter to me from the lawyer. The management company and board members are responsible for illegally managing this coa.10 hours ago
  NEW
  *WARNING*
  
  **DO NOT HIRE THIS COMPANY**  More
  
  
  
  
  *******************************
  7 reviews1 photo
  
  
  
  
  3 months ago
  ************************* is an exceptional realtor and I highly recommend her!
  Her level of expertise, guidance and responsiveness is unmatched. She really guided me each step of the way and answered so many questions no matter the time of day or day of week. Needless to say, I am thrilled with our quick and easy sale.
  3
  
  
  Around The Clock, **** CRMC (Owner)
  2 months ago
  Thank you for your glowing review of *************************! We're thrilled to hear about your positive experience working with her as a real estate agent. Her dedication to providing exceptional expertise, guidance, and responsiveness truly shines through. We're delighted that she was able to assist you every step of the way and make your sale a quick and easy process. If you ever need real estate assistance or have any questions, please don't hesitate to reach out. We greatly appreciate your recommendation!
  
  
  april j
  4 reviews
  
  
  
  
  3 months ago
  ************************* has been such a great person to have as a property manager. From the beginning, she was upfront and transparent about requirements and the property itself. We appreciate her thoughtfulness in the details and her persistence  More
  3
  
  
  Around The Clock, **** CRMC (Owner)
  2 months ago
  Thank you for sharing your wonderful experience with ************************* as your property manager! We're delighted to hear that she has provided upfront communication, transparency, and attentiveness throughout the process. Her dedication to ensuring a smooth experience and her knowledge, personable approach, and strong communication skills are truly valued. We will be sure to pass on your kind words to *****. If you ever need assistance in the future, please don't hesitate to reach out. Thank you again for your feedback!
  
  
  CaliWays
  9 reviews
  
  
  
  
  3 months ago
  ************************* Is a wonderful property manager to have. Shes full of Joy, which I promise you'll always have a smile when communicating with her. She has been responsive with the subject at matter. Thank you *****
  3
  
  
  Around The Clock, **** CRMC (Owner)
  2 months ago
  Thank you so much for your kind words! We're thrilled to hear that ************************* has made such a positive impact as a property manager. Her dedication to delivering joyful and responsive service is truly appreciated. We're fortunate to have her on our team. If you ever need help in the future, please don't hesitate to let me know. Your satisfaction is our top priority!
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  *********************
  1 review
  
  
  
  
  10 hours ago
  NEW
  *WARNING*
  
  **DO NOT HIRE THIS COMPANY**
  
  DO NOT hire this management company. The employees and the owner are unethical. I reported this company and Evergreen Ridge *** to the BBB and **************** ************************ for using dues money illegally, lying to all homeowners, failing to manage park by declaration, harassment, discrimination, and hate crimes against two disabled persons. There were two previous settlements that were kept a secret from the homeowners. The board members and management companies did not change the *** back to a family park and kept managing the *** as a 55 and older *** which was illegal. This has happened three times in the 22 years that I have lived here. I have proof case ***** vs. Evergreen Ridge 2006 Human ***************** ****************. They found Evergreen Ridge *** was not a legal 55 and older park. Evergreen vs. ******/***********************. Evergreen Ridge was court ordered to change the park back to a family park in 2009 but they did not. I have asked for all of my dues money to be returned to me approximately $9000 and $2700 for the fences I paid for to replace in the back yard and the declarant was responsible for the upkeep and replacement of the fence the declarant built the fences. I have not asked for compensation for the harassment discrimination hate crimes and the trauma and suffering that the management company and board members put me and my son through. If I have to get a lawyer to resolve this matter I will by March **** and I will ask for compensation also. Please pray for my son and I, we have some severe medical issues going on.
  
  The owner of this company is ignorant and is not aware of their employees actions while being employed by them or maybe they are?
  
  HOA AND ***S ARE SCAMS. They are hard to govern and easy to steal from by management companies and board members.
  
  This company and the board members illegally used dues money to pay a lawyer to change the declaration and withheld that information from all homeowners that they new this park was not a legal ********************************************************************************************************************************************* and my son. We are disabled and they knew it(intent for hate crime) in October 2022. The vote on the amendment to the declaration did not pass. That makes the management company and the individual board members liable to pay back the dues money that they spent illegally and they need to be held accountable for what they chose to do. They are personally liable each one of them, not the insurance company. Each board member that was sitting on the board in October 2022 and Around the Clock owner and employee Lizz Loop are individually liable to repay all dues money that was spent related to the amendment to the Declaration change in October 2022 and any funds related to that.
  
  Because the management company and board members chose to attack my family in a deceitful way by using dues money to pay a lawyer to change the rights of the grandfatherered homeowners, but it did not work and then they told the homeowners in March 2023 that the park was not a legal 55 and older park. They kept this information from all homeowners even new home buyers and let two homeowners sell and rent to people under 55. For more than a year the kept from all homeowners that they new this park was not a legal 55 and older park. The are liable and need to be held accountable and sent a bill for the costs for their decision to try to remove the rights of the families that were grandfathered in while withholding that they knew that Evergreen Ridge *** was not a legal 55 and older ***.
  
  THERE ARE 10s of thousands of dollars of dues money missing. STOLEN??
  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/07/2023

  I want to close the complaint. They are lieing I have never harassed them I want answers and I'm disabled so my wording may not be professional. My medical issues are getting worse and I can't spend my energy on this. CoAs need to be governed better. They do whatever they want. Please Close the complaint. I have no energy for this. I can't fight them and they lie. I'm done sorry.

  *********************