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Business Profile

Elevator Service

TK Elevator Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both of our elevators were down constantly over the span of several weeks. Initial investigation resulting in major repair being needed on our elevator 2. After weeks of waiting on repair, our elevator 1 began having issues and was down at the same time as elevator 2. Elevator 2 was finally back up and running after repairs completed, but less than 24 hours later the issues started again. We were informed by the technician from TK Elevator that the techs that completed this repair of over $20,000 did not sufficiently complete the repairs, causing the elevator to go out of service again. The issues between both elevators went on over a span of 3 weeks total. More than 10 overtime calls had to be completed because of the insufficient repairs and lack of knowledge from technicians within the company. TK Elevator is attempting to collect upwards of $11,000 in overtime calls when it was their lack of completing repairs effectively was the reason these overtime calls had to be made. We had 3 sold out weekends during this time and had to operate a sold-out hotel with no working elevator, causing us to lose close to $8,000 in revenue. ******* ******, Superintendent ***************** does not seem to care about the chaos this caused our business and does not reply to multiple emails sent to ****** these overtime calls were out of our control, the remaining invoices need to be adjusted to zero.

  • Initial Complaint

    Date:08/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19th, 2024 I received an email containing a previous contract for thyssenkrupp Elevator (AKA Thyssen ***** Elevator) service for 2007 - 2011 at the ************************** where I am the current ********* president. I had been waiting to get such an email for ~ 2 months because I wanted to see our actual current contract and determine how to move forward, whether to cancel the contract or continue service with thyssenkrupp. In the same email, it was stated that our contract had auto renewed in December 2023 for five more years, meaning that we were stuck with the contract until 90 to 120 days before the end of the 5 year term. Since then I have found that thyssenkrupp has not been performing annual meetings with our ********* to discuss their service, which is in breech of the original contract we now have on file. I have tried multiple times by phone and email to contact thyssenkrupp to resolve our contract issues and have been ignored, put on hold, or simply redirected to 'contract manager' message machines to leave a voicemail each time. I want to cancel our contract and I need verification in writing that thyssenkrupp has annulled our service contract. This is by far the most frustrating business with which I have ever worked and I see no recourse except to keep calling them until I get a human that will listen to me.

TK Elevator Corporation is NOT a BBB Accredited Business.

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