Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2023 Mazda CX-5 was experiencing battery issues, so I brought it to the service department at *** Johnson Mazda of ********. I was told that a new battery would be covered under my vehicle's warranty, with a labor cost of $340. However, upon reviewing the invoice, I discovered I had been charged $252 for the new battery and $79.95 for labor, directly contradicting the initial statement that the battery would be covered by the warranty.When I inquired why the battery was not covered by warranty as previously discussed, the service manager told me that the battery had been damaged by a "backward jumpstart." When I requested proof, the service manager then claimed there was "evidence of arching" and blamed my dashcam, again without providing documentation. Despite my explaining the dashcam has battery protection, the service manager maintained the denial "due to aftermarket accessories causing the issue" and has failed to provide any diagnostic reports proving this claim, despite my request.According to my CX-5 warranty information booklet, the battery "is fully covered for 36 months or ****** miles, whichever comes first," and "the authorized Mazda Dealer will without charge for parts or labor, either repair or replace the defective part(s) using new or authorized remanufactured parts." I have consulted with an attorney and understand that the dealership is legally required to provide concrete proof that an aftermarket accessory directly caused the specific failure before denying warranty coverage. *** Johnson Mazda of ******** has failed to do so. The inconsistent reasoning, failure to provide any evidence for their claims, and refusal to honor the warranty are unacceptable.

  Business Response

  Date: 06/04/2025

  Thank you for the opportunity to respond.
  I have been working directly with this customer regarding their concerns. The vehicle, a 2023 model with only 3,647 miles, was brought in with a battery issue. Upon inspection, we identified signs that the vehicle had been jump-started incorrectly. Additionally, an aftermarket dash camera installed in the vehicle appears to be causing a parasitic battery drain.
  Per Mazda’s warranty policy, battery replacement is not covered when an aftermarket device is contributing to electrical issues. Unfortunately, the diagnostic equipment cannot determine the exact method of how the vehicle was previously jump-started, so there is no formal documentation available confirming that the battery was arched due to that process.
  This was the customer's first visit to our dealership, and the vehicle was originally purchased from another location (Everett). While we strive to assist all customers regardless of where the vehicle was purchased, we must also adhere to manufacturer guidelines and warranty limitations.
  I want to emphasize that our intent was not to be unhelpful or dismissive. Had the repair qualified for warranty coverage, we would have submitted the claim accordingly, and that would have been the best solution for all of us. If the aftermarket equipment was installed by Mazda of Everett, I would encourage them to reach out and request reimbursement from them. 
  Sincerely,
  Tommy Thoensen 
  General Manager 
  Lee Johnson Mazda 
  

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23379905
  
  
  
  I am rejecting this response because:

  Thank you for your response to my complaint. However, it remains insufficient in addressing my concerns regarding the denial of warranty coverage.

  Your acknowledgement that "the diagnostic equipment cannot determine the exact method of how the vehicle was previously jump-started, so there is no formal documentation available confirming that the battery was arched due to that process" directly undermines your initial justification for denying coverage. As previously communicated, the jumpstart was performed by professional roadside assistance, not by myself or an untrained individual. Given that your own diagnostic equipment cannot confirm any improper jumpstart, this reasoning for denial appears to be without basis.

  Furthermore, your response still fails to provide any concrete diagnostic reports or evidence that my dashcam directly caused the battery failure. Simply stating it "appears to be causing a parasitic battery drain" is speculative and insufficient to deny warranty coverage, especially since my dashcam has built-in battery protection.

  As I have been advised by legal counsel, federal law mandates that a manufacturer or dealer must demonstrate that an aftermarket part directly caused the specific damage to another part otherwise covered under warranty before denying coverage. Given the persistent absence of such necessary proof on your part, I reject this response and maintain that the warranty should be honored.
  
  
  
  Sincerely,
  
  
  
  Yimin Ji

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in with my Mazda 3 2020 to get a trunk issue looked at. I told them about the issue (the trunk just wouldn't open). They took my keys and said they will look at the issue and asked me to wait in the waiting area.An hour later, they tell me that I owe them $225 (plus tax) for the diagnosis. However, they never told me when I came in that they would charge me such a ridiculous amount for just looking at my trunk. They quoted a total of ~$770 for fixing the issue and told me that they would charge me the diagnosis anyway (which I never signed up for ***). They ended up charging me another $45.99 on top as misc charges at the end and with taxes my total bill with taxes came out to ~$****** turns out that the trunk latch they replaced cost only $187 (based on the bill they gave me). The rest was apparently all labor. I asked around later and found that I was totally ripped off. From reviews on **** I found out that these people have a reputation of doing this to all their customers.A few days after the service they reached out asking me for feedback. I talked to the service manager who was very rude and kept gaslighting me. He kept talking about how he is going to fire one of his employees for not getting the diagnosis charge pre-approved. When I told him I knew they had overcharged me, he started asking me to apologize to him. I haven't received such a horrible customer service ever in my life.

  Business Response

  Date: 03/18/2025

  Thank you for reaching out and sharing your concerns regarding your recent visit to our service department. We understand that unexpected costs can be frustrating, and we appreciate the opportunity to address your concerns.

  
  After reviewing your case, we can confirm that our service team followed our standard diagnostic and repair procedures. When a vehicle is brought in for an issue such as a trunk not opening, a technician must perform a diagnostic inspection to determine the cause of the problem. This diagnostic service is a billable process, as it requires time, expertise, and specialized tools. While we strive to communicate costs upfront, the diagnostic charge is a standard part of our service policy.

  
  Regarding the repair, the total cost quoted included both the necessary part and the labor required to complete the installation and ensure the issue was fully resolved. Labor rates are based on industry standards and reflect the expertise and time involved in the repair process. Additionally, any applicable taxes and miscellaneous shop charges are standard in the industry and are disclosed on the final invoice.
  We understand that pricing can vary across different service providers, but we stand by the quality of our work, our factory-trained technicians, and the warranty that accompanies our repairs. Given that the diagnostic process and repair were performed as outlined in our service policy, we will not be issuing a reimbursement.

  
  We regret to hear that your interaction with our service team did not meet your expectations. Customer experience is important to us, and we will take your feedback into consideration to improve our communication processes.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck in for service on 8/2/2024. I was told that the work done by them last year was done incorrectly (had not been soldered, as it should have been), but not to worry because that employee no longer worked for them and it would be rectified and covered by warranty. Several weeks later, I was called and told my truck was ready for pick up and all fixed. Picked up truck, got about a mile down the road, check engine light on again. Took right back to them. They said they would have it fixed right away. Truck remained there for several more weeks. I was once again told that it was ready for pick up. This time I got about five miles down the road and the check engine light came on again, took it back again. I have repeatedly called repeatedly been told they are working on it, repeatedly been told next week. It is now December 13th and still no truck and no idea when I will have my truck.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the ****** mile severe maintenance package online. The service includes the following: Change *** and filter Rotate tires Check engine *** level and *** life percentage Lubricate body components Multi point vehicle inspection Reset *** life system The representative then added in at the intake brake fluid exchange, fuel injection/induction service, and engine air filter replacement without stating it was outside the GM/Chevrolet maintenance schedule or that it was dealer recommended. I proceeded because I believed wrongly that it was part of the ****** package I had booked. The representative when I checked in even acknowledged I was there for the ****** mile package. Upon review, these items are not part of the GM/Chevrolet maintenance schedule and are actually not even recommended until ******* miles. I paid a total of $986.80 after taxes. The cost of these items in question is $229.99 for the brake fluid exchange, $379.99 for the induction service/cleaning, and $109.99 for the engine air filter replacement. When I booked online for the ****** mile maintenance package, there is no mention of these items. When I checked in, the representative acknowledged I was there for the ****** mile maintenance package, then asked if I had a brake fluid exchange done to which I responded that I don't think the previous dealers in ******* had done anything on the maintenance schedule. He then added in the induction, brake fluid exchange, and engine air filter. He did not mention that these are dealer recommended not GM/Chevrolet recommended. My intent was to only do the Chevrolet/** recommended maintenance schedule. After paying, I was reviewing the maintenance schedule online and realized these are not part of it. I called and was told that I had signed for it (I am aware, I signed under the false pretense that this is part of the ** schedule.) the ** schedule doesn't recommend these until ******* miles. I find this dishonest and unacceptable.

  Business Response

  Date: 11/19/2024

  We have spoken to GM Customer Affairs and refunded $419.73 to Mr. *********** Harrell was recommended and agreed to additional maintenance, but we acknowledge that our communication as to which portion was additional could have been more clear. We also advised Mr. ******* that maintenance schedules are what is recommended, but can be variable dependent on use patterns and how each car is driven. We stand by our recommendations of work for his vehicle,but we understand that our communication could have been better. We believe that our refund should resolve this issue and we have sent Mr. ******* proof of this refund. 

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I appreciate them working with me on this issue. Thank you!

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership refusing to issue new temporary plate and registration and proposing to drive a car with expired registration illegally.

  Business Response

  Date: 11/01/2024

  Dear *****,
  I hope this message finds you well.
  I want to sincerely apologize for the delay in issuing the permanent license plates for your vehicle. **************** is currently facing a shortage of physical license plates, it appears that this has possibly impacted the processing of all licensing applications. 
  We understand the inconvenience this has caused you and truly appreciate your patience. Unfortunately, we are not able to issue an additional temporary plate as this restarts the entire licensing process and would have further delayed you receiving your tabs. I do see that your new tabs have been issued and it appears that you have picked them up. 
  While most law enforcement officers are aware of the situation, we want to assure you that we will reimburse you for any fines related to your expired temporary plate. Please send us the relevant receipts or invoices, and we will process your reimbursement promptly.
  Thank you for your understanding. We value your business and are committed to preventing similar issues in the future.
  
  Best regards,
  ***** ********
  General Manager/Partner
  *** Johnson Mazda of ********

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Mazda vehicle from *** Johnson Mazda of ******** 06/12/2024 and took delivery of vehicle on the same day. Dealership issued a temporary registration and plate that day which expired 07/27/2024. Dealership failed to file for the permanent plate with the ** DOL and refuses to do so. When I contacted the dealership about the expired documents, the dealership advised me to: "drive with the expired plate and registration", offered to pay my tickets incurred, and that "state law enforcement officers will not enforce state law". I advised the dealership that I do not wish to drive the vehicle in a way that would be violating state law. I'm requesting the dealership provide with me permanent registration and plates, additionally I'm requesting a refund of the document fees, and alternative transportation reimbursement.

  Business Response

  Date: 08/01/2024

  Dear ******,
  
  I hope this message finds you well.
  
  I want to apologize for the delay in issuing the permanent license plates for your vehicle. While Washington State is experiencing a shortage of physical license plates, this was not the primary cause of the delay.
  
  The main issue stemmed from a nationwide outage of our *************** Software (DMS), which affected nearly all our dealership functions as well as approximately ****** other dealers nationwide. This outage lasted for approximately the last two weeks of June and prevented us from processing transactions and issuing checks to vendors such as the ********** of ********** Once the system was restored, we had a backlog of several hundred transactions, which contributed to the delay in processing permanent plates.
  
  We understand how this has impacted you and sincerely apologize for the inconvenience. To make amends, we are happy to reimburse any additional transportation costs you incurred due to the expiration of your temporary plates. Please provide us with the relevant receipts or invoices, and we will promptly issue a reimbursement check.
  

  Thank you for your patience and understanding. We truly value your business and are committed to preventing such issues in the future.
  
  Best regards,
  
  ***************************
  General Manager/Partner
  *** Johnson Mazda of ********

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience with Lee Johnson Chevrolet in ********, **. I brought in my 2018 ***** Volt because the ** wasn't working and the check engine light was on. They advertised a coupon for a free ** service check, so I chose them.After an hour, they told me the service to check would cost up to $500, even though the initial check was supposed to be free. I later received a call with an outrageous estimate of $4,960.00 for various repairs:** condenser (leaking): $1,850.00 ** line from compressor to condenser (leaking): $1,450.00 Front strut boots (coming apart): $1,250.00 Battery (failed test): $410.00 I paid $251.38 for the initial check, but when I refused their service, the technician's notes only mentioned the need for a new ** line, not the condenser. This indicates they were trying to charge me for unnecessary repairs.I purchased the ** condenser and line for a total of slightly over $300 from an official ***** vendor, proving their parts prices were inflated.Another mechanic found numerous error codes related to the ** problem, far more than the original one. He discovered that *** Johnson had done shoddy work, potentially maliciously. The entire ** system was never properly fastened and was disconnected.After fixing these issues and replacing the ** condenser and hose, the new mechanic said the old condenser was in perfect condition with no signs of leakage, contrary to what *** Johnson claimed. The aluminum section of the hose was broken, appearing to be struck by something, causing the leak. This damage seemed suspicious and suggested potential foul play.The entire repair, excluding parts, was around $400, contrasting starkly with the $4,960.00 estimate from *** Johnson.Lee Johnson Chevrolet not only tried to scam me with inflated prices but also performed work so poorly (or maliciously) that it created additional problems. Avoid their service center at all costs. Take your vehicle to a more trustworthy and ethical dealership.

  Business Response

  Date: 06/28/2024

  We strive to always provide clear, upfront pricing and honest diagnosis to the best of our abilities. We did diagnose the ** issue at no charge, however there were multiple issues (as noted above) so there was still a diagnosis charge for the other issues (check engine light). With that said, we have spoken to **************** and promised him a refund of his diagnostic and even reimbursed him for a part that he purchased based on our diagnosis that he ultimately did not use. **************** was happy with this conclusion, and we believe this matter to be resolved. 

  Customer Answer

  Date: 06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: Oct 20th 2023 The amount of money you paid the business: I sold them my 2019 Mazda 3 premium and sent them additional downpayment as ***** USD to lease a new Mazda CX 90 hybrid. They suggested doing this to bring down the monthly leasing payment to around $300 What the business committed to provide you: a leasing contract starting from Oct, lasting 3 years What the nature of the dispute is: at the time of contract signing, finance person promised me to send me the contract via mail and we shall receive Mazda finance mail to start paying lease. However, I didn't receive it as per promise and kept calling *** Johnson Mazda for three months. From what they claimed, the finance person overcharged me downpayment so Bank cannot approve my financing because it's exceeding the residual value of the car. The finance person tried to fix it privately but weren't able to resolve it. My call finally uncovered the truth and Sales manager/General manager stepped in to correct it and got bank approval. They promised me over phone call that the 3 month delay won't cause any issue with delay in leasing payment or penalty. However, as soon as they sent it to Mazda Finance, I received debt collection call saying that I was delayed in payment for over 2.5 months and were charged penalties. I talked to Mazda Finance and they realized that it was the fault at dealership. They later received two months of leasing payment from *** Johnson Mazda ******** to bring the account current but I was still charged with penalties. I had to call Mazda Finance to waive it. The two months of payment is coming from the money they overcharged me so the ** of *** Johnson Mazda ******** promised to pay me back. I'm still not receiving it now and no contract was sent to me.Whether or not the business has tried to resolve the problem: Yes but only when I called them.Account/order/tracking number: not available

  Business Response

  Date: 04/22/2024

  Hello Tsan, thank you for patience as we work to resolve your concern. I confirmed the refund check was mailed Monday 4/22/2024. Our General Manager, *************************, is happy to review your lease paperwork with you in person as requested. He is available anytime to meet with you the week of the 29th. Please let us know what day and time is preferred and we will accommodate.

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21598830
  
  I am rejecting this response because: I would like to wait until I receive the check and the in person meeting to review the contract before resolving the complaint. Based on the experience in the last 6 months, the promises were never met so I dont have confidence about the commitment from the dealership. This is the reason why I file the complaint via BBB. 
  

  I can meet on May 3rd morning if the time works. 
  
  Sincerely,
  
  Tsan ***************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of service 12/13/2023. Took our suburban in for a diagnosis. We knew that one sensor had failed because ***** had diagnosed it. However we had another issue a problem that could have been the rear differential / abs braking system but unclear. The symptom was two rear sensors having issues. *** Johnson made us pay a diagnosis fee for their service / time which we agreed to but then they didnt do a thorough diagnosis. In fact, they gave us a diagnosis report that stated the one failed sensor (knew that already) and they said that our rear differential had to be rebuilt. Here are quotes from their diagnosis report: found a large coating of metal on the sensors which lead to some kind of problem in rear differential creating metal in oil. We paid ****** for a diagnosis and it says some kind of problem? They said we had to do a complete rear differential rebuild and quoted us $6000. Just for the record there are sometimes metal shavings in the rear differential. We took it to another repair shop and we discovered it was NOT the rear differential. It was the *** computer module and two sensors that needed to be replaced. After $3000 we were set and on our way. They mis-diagnosed the problem, didnt provide a thorough analysis report and tried to convince us to do a repair that we didn't need. They even sent videos for a rear differential problem that did not exist.

  Business Response

  Date: 01/11/2024

  We have attempted to contact the customer and refund them for this diagnosis. As is the case with many issues vehicles have, different technicians may suggest different fixes. Given that they elected not to perform our recommended fix, we are willing to refund the diagnostic fee, but we did recommend the work in good faith to repair the issue that the customer brought to us. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: *** Johnson Mazda, ******************************************************* @ ************ I would like assistance from the BBB in resolving this matter.Date of initial event: 03Aug23 Date of most previous event: 29Sep23 Vehicle Purchase Date: Feb/2022 Maintenance agreement purchased for 11 oil/maintenance procedures On 03Aug23, I had my purchased maintenance performed at *** Johnson Mazda, ********. After the oil was changed and all of the checks made my written report told me the tread depth on all tires was 6/32. I asked the service advisor ******************************* if the tires had been rotated and he told me "YES, the tires had been rotated". The written report also states the tires were rotated.On 29Sep23, I had another of my purchased maintenance performed at *** Johnson Mazda, ********. After the oil was changed and all of the checks made my written report told me the tread depth on all tires was 6/32. I asked the service advisor *************************** if the tires had been rotated and he told me "NO, the tires did not need to be rotated". However, the written report states the tires were rotated.30Sep23. I noticed a nail in the sidewall of my tire. I took my car into *******************, where I had purchased the tires. The technician at ******************* told me I would need to replace the tires and that my tread depth on the back tires was 5/32 and the front tires were both 2/32 and 3/32. I watched him take the measurements and they were indeed 2/32 and 3/32. He told me that, based upon the tread depth, these tires had never been rotated.*** Johnson Mazda, ******** lied to me. I would like *** Johnson Mazda, if in fact management does NOT condone lying to its customers, I would like them to have a training session with their employees to remind them of the potential consequences of lying to the customer. I drive very frequently to *******, and that tread depth of 2/32 and 3/32 could have proven very dangerous to my well-being. I would like them to inform me when completed.

  Business Response

  Date: 10/04/2023

  ******************** was correct we did not provide the customer service he deserves. We are better than this and hope he will return again for future business. ************************ request for employee training was very reasonable, we have completed the training and followed via phone. 

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  *************************, General Manager, called me and he seemed very sincere as we spoke.   He told me they had trained the individuals involved in this complaint and that *** Johnson would make every effort to provide quality customer service.  Although I will not use their services in the future, the ** seemed very sincere and I appreciated his efforts in this matter.
  
  Sincerely,
  
  ***************************