Complaints

This profile includes complaints for Rairdon's Dodge Chrysler Jeep of Kirkland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rairdon's Dodge Chrysler Jeep of Kirkland

  12828 NE 124th St Kirkland, WA 98034-8309

  
• 

  Rairdon's Dodge Chrysler Jeep of Kirkland

  713 35th St NE Auburn, WA 98002

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/24/25 I financed my first vehicle newer than 10years old. After test driving *********************************************************************************************************** my life. Almost 40k for a 2022 ******* Santa Fe from Rairdons *** of **********. When deciding on this purchase I called to try to make a deal I asked for 1k off the asking price as just a few weeks earlier it had been listed at that reduced amount and was flat out denied. During the purchase process we had to negotiate for a full tank of gas prior to leaving the facility, the detail job was insufficient as there was and still is mud plastered to the passengers seat. And then the real issues began to arise. My boyfriend and I are on the loan together so we are both points of contact, he and I contacted ******* to discuss an issue and the ** who denied 1k off originally was the same person I spoke to about the car pulling left significantly while driving straight. They had us bring the car in for an alignment 2 times while the alignment machine was down and then sent us to ****** to have it done, which they told us the control arm was bent. We are now in May, the issue is not fully resolved. I am dealing with some arrogant and unapologetic general management which I have decided only to communicate with Rairdons ***** of ********** because of this treatment. Which occurred almost immediately when sorting out the issue at hand. He asked how he can make it right at one point so I wrote an email laying out what would be appropriate in my eyes, and was flat out denied for the majority of the request, I was granted a car detail and to complete the repair. Since then I have been unsuccessful in getting in touch with a manager that supervises the general management staff. This car was guaranteed to be in safe working order at the purchase, and it wasnt. We also had our credit run twice for one loan which effects us for years. I want to hear from corporate.

  

  Business Response

  Date: 05/23/2025

  Dear Ms. **************** you for your feedback regarding your 2022 ******* Santa Fe. We understand your concerns about the steering wheel alignment and the time taken to address it.
  As promised, we arranged for the vehicle to be inspected and repaired. Due to an inoperable alignment machine at ***** of **********, we coordinated with another facility, which recommended replacing a control arm. After our inspection, we replaced one control arm and detailed your vehicle as a courtesy. Upon further diagnostics at ******* of *******, a new strut was recommended, and we have approved its installation, which is now scheduled.
  We are committed to resolving the alignment issue and appreciate your patience. Please contact us directly if you have any further questions.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: April 18, 2024 Business: Rairdons Chrysler Dodge Jeep RAM of Kirkland Amount Paid: $39,471.58 (financed) with a $4,000 down payment and $2,000 trade-in allowance on a 2017 Jeep Patriot Sport Vehicle: 2021 ***** CX-30 Premium Nature of Dispute: Lack of transparency, inflated add-ons, failure to address concerns before loan finalization.?Issue:I purchased a vehicle on April 18, 2024, and immediately raised concerns about the loan structure, 84-month term, and undisclosed add-ons totaling over $9,000. Despite multiple attempts to contact the dealership on after the deal was signed, I received no follow-up.On April 21, the next business day, I confirmed with *************************** that the loan was still in processing and visited the dealership in-person to request:A shorter loan term Removal of inflated and undisclosed add-ons (VSC, GAP, LOF, Windshield, Appearance Protection)I was told the financing department was closed and I needed to come back the next day. Despite my obvious concerns, the dealership finalized the loan early morning on April 22, knowing I had concerns. They claimed they gave me a great deal and refused to adjust the terms. I was given only an email to pursue removing some of the add-ons myself, without proper support.?Desired Resolution:1.Cancel or pro-rate refund all unwanted add-ons.2.Apply refunds directly to the loan with HAPO.3.Explanation for why my concerns were ignored and the loan was finalized without addressing them.4.Commitment to more transparent practices for future customers.

  

  Business Response

  Date: 05/19/2025

  Dear BBB:
  
                  We received a copy of the complaint Ms. ******** filed with your office. Although we deny any wrongdoing and do not agree with Ms. ******** summary of events, we have contacted Ms. ******* regarding her concerns, and we have resolved the matter to Ms. ******** satisfaction.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a new 2023 vehicle that had 40 miles on the odometer when I purchased it and there have been multiple anti-consumer issues that have occurred in the short span of time I have owned this vehicle, the largest of which is that the **** does not hold a charge which means it cannot be driven reliably. I am currently making car payments for a vehicle that is inoperable and neither ********** (Jeep) nor ******* have resolved this issue.We are now almost a month out since the vehicle was towed to the dealer with no comparable size rental provided and no resolution on fixing the vehicle. I believe ******* could have knowingly sold me a lemon based on the fact this was a known national issue per my service *** which has affected several other customers, but was never advised to me during purchase and now ***airs are not completed despite my warranty. Jeep refuses to communicate with me and when I ask for a supervisor they also do not return my calls, so the only people I can reach are their general customer service ***s who cannot do anything, and ******* has also been largely unresponsive. Please see full timeline and complaint as attached.

  

  Business Response

  Date: 01/30/2025

  This vehicle had a star case through Chrysler. They would not proceed until they picked a direction on things they wanted tested. After testing they
  had us fix it the way they wanted it. Then they wanted it tested and info resent to star. They gave us the ok to release the car yesterday and it is ready for pick up.

   

  ***** Graham 

  General Manager 

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unresolved Issue with Defective Tires on New 2024 RAM 1500 Limited I purchased a brand-new 2024 RAM 1500 Limited from Rairdon's Dodge Chrysler Jeep of Kirkland in October 2024. From day one, I noticed a significant vibration in the truck when driving between 55 and 65 mph. I reported this issue immediately and have returned the vehicle to the dealership multiple times to address it.After several visits, the dealership determined that the problem is due to defective tires. However, no action has been taken to resolve this. The service department informed me that the manufacturer will not fix the issue since it involves the tires, and I was told to wait for the tire manufacturer to respond. This process has now dragged on for weeks, and I am still left with a defective vehicle.I paid over $90,000 for this truck, expecting a high-quality product and service. Instead, Ive been given excuses and delays, leaving me with an unusable truck and no resolution in sight. This is completely unacceptable for a brand-new vehicle. As the dealership, it is your responsibility to ensure the vehicles you sell are in proper working condition, regardless of whether the issue involves the tires or any other component.I am requesting that the dealership replace the defective tires immediately or resolve the issue in another appropriate manner at no additional cost to me. I expect prompt action, as the delays and lack of communication have already caused me significant frustration.I am relying on the BBB to mediate this matter and ensure that the dealership fulfills its responsibility to resolve this problem in a timely and satisfactory ********** Name: Rairdon's Dodge Chrysler Jeep of Kirkland Vehicle: 2024 RAM 1500 Limited Purchase Date: October 2024 Price Paid: $90,000+

  

  Business Response

  Date: 01/30/2025

  The customer has been made aware that ******* is going to swap his tires for him at no charge, we are waiting for him to bring the truck in.

   

  ***** ******

  General Manager. 

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a lease on a new vehicle with ******* Jeep on 12/24/24. At the time the business also told me they would take possession and ground my existing vehicle lease. I was told that all of my documents from the transaction would be emailed to me since it was done electronically. I left the keys to, and the returned vehicle with them and drove off in new vehicle without documentation of the grounded lease or acknowledge that they took possession of it since I understood it would be emailed to me. The new lease agreement was eventually emailed (after a week of asking for it from their finance team) but no documents on the grounded lease vehicle I left with them. As I am still responsible to the bank (3 payments remain) for this returned vehicle, Im in limbo without documentation that its been grounded and that ******* has the vehicle and is facilitating its return.Ive made at least six phone calls, multiple text messages, phone messages and requests to speak to the person responsible for grounding the lease. All of my communication has been ignored. Ive attempted to escalate by reaching out to the owner, **** ******* with no reply. Im currently still carrying insurance on the old vehicle because I have no idea who has it, where it is and when I will stop making payments on its lease.All I would like from the business is a return phone call explaining to me what to expect and any form of documentation indicating that they have the vehicle and lease was grounded.

  

  Business Response

  Date: 01/30/2025

  Customer came into ground lease on Dec 24th Christmas eve we did his paperwork, Chrysler closed until Jan 4th. On Jan 8th lease was grounded and they took (via ach) the amount out of our account on Jan 10th. They told us everything was fine on a follow up call on Jan 10th.
  
  Thank you

  ***** ******

  General Manager

  Customer Answer

  Date: 02/03/2025

  This case was eventually resolved through my own alternative actions. Not quite as the business' account/reply went, but it's been resolved, nonetheless.
  
  Thanks!
  ***** ****

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2024,I went through the entire process of purchasing the vehicle online, including choosing options and was presented with a deal sheet I attached a screenshot of. When I went to the dealership, they tried to sell me the service plans again, which I declined, but then outright refused to sell me the car unless I purchased a "LoJack system" that had been "pre-installed" for $799. Nowhere on their website or as part of the deal sheet does it disclose there will be a mandatory additional add-on you must purchase as part of the automobile. All I wanted to do was buy the car, with cash, for the price they promised online.

  Customer Answer

  Date: 12/18/2024

  I have resolved this issue with the business.  You may close this complaint at this time.
  
  *****

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chrysler jeep in Kirkland tried to make us pay a ******* fee to drop off the check to pay off our vehicle. Chrysler capital told us to go to these dealerships and no money should ever exchange hands. The employees were so rude and unhelpful. **** ***** was totally out of line and he told us he didnt want to help us and if he helped we had to pay him *******. This just happened two hours ago. He should be fired

  

  Business Response

  Date: 11/03/2024

  This customer came in and wanted to purchase his car. It was a lease that was expired. We said yes we can do this, but we have to run the car through the shop $325 and change the oil and then they have to pay sales tax its about $3000 total. The fact that they have to pay sales tax was not explained to them by Chrysler (the manufacturer) when they called. 

  ***** ******

  General Manager

   

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extreme frustration with ******* VW of ******* service dept.ISSUE They misdiagnosed my blown engine. I spent over $1000 diagnosing and replacing parts on an engine that was blown. When I asked for a refund for the part that clearly was not needed, the service manager refused. BACKGROUND Had my 2006 VW Golf TDI towed there after it died on the freeway. After 2 hrs of troubleshooting, the service advisor called me and told me the issue was a faulty camshaft sensor. ******* ordered the part, installed it a few days later, then called me to say the car still wasn't running and would I authorize additional troubleshooting time. The mechanic wanted to check the compression and had noticed that several fuses were blown. I questioned how they had spent two hours troubleshooting an engine without checking fuses or compression. I arranged to have my car towed from ********* to Zahntech Automotive in *******. Zahntech started troubleshooting and, in less than 30 mins, found that "A code was set for implausible signal from the crank position sensor. Verified that there is an RPM signal to the *** but the code resets as soon as the engine is cranked. Checked the crankshaft sensor signal with a digital scope and found there was a pattern indicating a damaged sensor ring inside the engine. This along with the fact the engine was 4 quarts low on oil made internal engine damage the likely problem. Removed the glow plugs and found that the #4 glow plug was damaged. Performed a compression test and found 0 PSI on cylinder #4, 200 PSI on cylinder #3, 350 PSI on cylinder #2 and 450 PSI on cylinder #1. The engine has suffered catastrophic failure and will need to be replaced."When I spoke to the Service Advisor, I was told that their mechanics had followed proper procedure and therefore I would not get a refund. How does missing a blown engine constitute proper procedure?

  

  Business Response

  Date: 09/20/2024

  Re: 22279195
  
  Dear BBB:
  
                  I am the General Manager of Rairdons ********** of *******. We received your notice of the complaint ******** ******* filed with the BBB. Please consider this as our response.
  
                  Rairdons ********** of ******* takes pride in its service department and customer service. We have carefully reviewed the repair order and records relating to Mr. ******** vehicle. We investigated the vehicles mechanical issues based on Mr. ******** statements regarding the vehicles symptoms. We performed a diagnosis as recommended by the manufacturer and recommended work based on that diagnostic. Mr. ******* approved the repairs. The repair resolved one identified issue, but when we recommended additional diagnostic to Mr. ******** he declined it. It appears a different repair facility completed the diagnostic we recommended to Mr. ******* The subsequent work does not negate the fact that the work we performed was necessary and appropriate.
  
                  We are happy to perform an additional inspection of Mr. ******** vehicle if he has a current or future need for services.
  

   

  ******* *. 

  Fixed Operations Director

  *******************************

   

  Customer Answer

  Date: 09/21/2024

   
  Complaint: 22279195
  
  I am rejecting this response because:

  ******* *.'s response is factually incorrect, if not actually dishonest.
  
  1) ******* mechanics failed to notice blown fuses in two hours of troubleshooting.
  2) ******* mechanics failed to notice that there was no oil in the engine in two hours of troubleshooting. 
  3) ******* mechanics failed to notice damage to the glow plugs in two hours of troubleshooting.
  4) And worst of all, ******* mechanics failed to perform a basic compression test in two hours of troubleshooting.
  5) Instead, ******* mechanics began ordering and replacing parts on a engine that had already been destroyed. 
  
  ******* *. suggests that Zahntech Automotive, (who accurately diagnosed and confirmed the blown engine in 30 mins) simply "completed the diagnostic we recommended to Mr. ********* This is partially accurate. Zahntech followed basic engine troubleshooting steps and quickly diagnosed the issue. They did the proper diagnostic step by checking the oil. When they realized there was no oil in the engine, they did a compression test next. The results of the compression test, along with obvious visual damage to the glow plug, resulted in the correct diagnosis. ******* mechanics did recommend a compression test, but not until they had wasted hours and billed me over $1000 for unnecessary work.  
  
  ******* W's statement that "The subsequent work does not negate the fact that the work we performed was necessary and appropriate" is dishonest and factually incorrect. There is absolutely no circumstance where it is 'necessary and appropriate' to replace a camshaft sensor on a motor that has no oil and no compression in the #4 cylinder where the camshaft sensor takes its reading. Please explain, *******, in what circumstances it is 'necessary and appropriate' to replace parts on a blown engine? 
  
  I understand that mistakes can happen, but ******* clearly has no intention of either acknowledging their mistake or taking responsibility for it. Clearly, my next step is to contact VW ******************** and also check with my credit card company regarding a possible vendor chargeback.    
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024, I purchased a 2024 Jeep Grand Cherokee from ******* Jeep of Kirkland. I made this purchase because I had several trips planned over the summer that involved driving. I did not feel my former car was capable of making these trips. 3 weeks after purchasing, the vehicle left me stranded and needed to be towed back to the dealership. It turned out it was the transmission and would take several weeks to fix. They offered me a loaner car, however I was told I may not take it on my trip. Since I was leaving for the first trip in only 4 days, this would not work. ******* Jeep offered to place me in a different vehicle. They lowered the price of a Dodge Durango to what I paid for the Jeep. I thought this was great until I got home and realized they had depreciated the cost of the Jeep by not just a little bit but a lot. My original loan was for $58596.68, and the new loan was not $78412.16 They claimed I needed to take depreciation for the defective Jeep that I traded in. That is quite a bit of a depreciation for a defective product. Then they dared to contact me to give them a good review repeatedly. They claim that they put forth the maximum effort to earn your business and exceed your expectations. They also go on to say they put the customer's needs first. This was not the case here. I was manipulated and taken advantage of. I will never purchase a Jeep product or any other vehicle from this company ever again.

  

  Business Response

  Date: 09/13/2024

  I am the General Manager of Rairdons Chrysler Jeep Dodge of Kirkland, we received your correspondence regarding the complaint submitted by *********************.
  
  ************** purchased a Jeep Cherokee from our dealership that had manufacturer defects, and we did everything in our power to remedy the situation as quickly as possible. First, we offered ************** a loaner vehicle. Unfortunately, she had road trips planned that would take her out of state so a loaner was not feasible as such vehicles may not be taken out of state, a common policy for complimentary loaners offered by automotive dealerships. In order to get ************** into a vehicle and allow her to proceed with her trips as planned, we agreed to accept her Jeep back in trade and sell her a new Dodge Durango for the same amount, despite the Durango having a retail price $15,000 higher than the Jeep. However, regardless of our discounted price, because the Durango is a higher-value vehicle Ms. ****** lender required an additional down payment to secure the finance terms on her loan for the Durango. I apologize for any confusion that may have occurred during the course of the transaction, but dealership staff followed proper protocol and I dont believe there was any wrongdoing in this matter.
  
  We invite ************** to reach out to the dealership if she has any questions or would like to discuss the transaction further.
  
  Please contact me if you have any questions or if additional information is required at this time.
  
  Thank you,
  
  ***********************
  General Manager
  Rairdons of Kirkland
  ************

  Customer Answer

  Date: 09/24/2024

  Hello,
  I am responding to ******* Chrysler Jeep Dodge of Kirkland response to my complaint. They admitted I was sold a vehicle with manufacture defects and then reduced the price of the new vehicle I purchased to the same price I paid for the original vehicle. They go on to say that  the increase in price is due to my lender. This is untrue. The lender wanted more money down because they were financing more money. They failed to mention that the car they admit had manufacturer defects, was done as a trade in and they devalued the price by 15 thousand dollars. So that was added back on to the new loan causing me to finance more. I had not even received the license plates for this vehicle, that no longer ran, or even paid a single payment. Jeep should have eaten that cost no myself.
  They took advantage of my situation to make more money for themselves.
  Thank you,
  *****

  

  Business Response

  Date: 09/24/2024

  We apologize for any confusion that may have occurred during the course of the transaction, but dealership staff followed proper protocol and there was no wrongdoing in this matter. 

  Customer Answer

  Date: 10/07/2024

   hello,
  I am responding to Rairdons Jeep of Kirkland  in regards to my complaint. The dealership claimed they did nothing wrong and had reduced the price of Dodge I ended up purchasing to the price I had paid for the defective Jeep I owned for 3 weeks. However the loan I now have is for $20k more than my original loan. I was taken advantage of. The dealership or Jeep Stellantis should have eaten the cost of the defective Jeep. Not myself. I had owned the car 3 weeks. I did not even have the license plates yet and it had been in the shop with computer problems twice. The second time it left me stranded, needing to be towed and causing me to miss a day of work. This is not good customer service. I am a single parent and a nurse. I work hard and need a reliable vehicle. Being taken advantage of really has a put a hardship on me and my family.
  Thank you,
  *****

  Customer Answer

  Date: 10/08/2024

  Hello,

  Rairdons claimed that they reduced the cost of the Dodge to the price I paid for the in their own words, defective Jeep in order for me to be able to have a vehicle. They claimed the reason my lender wanted more money was because the Dodge was worth more. What they failed to disclose was that the reason the lender wanted more money down was because the loan was 20 thousand more than the original loan.  That is a lot of money for a single parent and the reason I did not choose the Dodge the first time. Rairdons should not have put the cost reduction of the defective vehicle on to me. That should have been taken on by the dealership or Jeep. 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We just bought a jeep patriot from this dealership on June 29th!! We knew there was an issue with one of the wheel bearings but my ***** said he would fix it for a lesser price. Great! BUT as we are driving home with our newly bought vehicle the check engine light turned on its probably just a small thing 10 codes!!! I am so SO ANGRY! Not only did the dealership know about this but they PURPOSELY deleted the codes before we test drove it!There was no way we could have known how many issues would arrive from buying this vehicle we paid over ****** after taxes.

  

  Business Response

  Date: 07/26/2024

  We offered to fix the wheel bearing for this customer. They asked for a discounted price to fix it themselves, so we did that. We had no idea that lights would come on. We talked with them and offered them to bring it back. They said that our dealership was too far to come and that they will handle it on their own. 

   

  ***********************

  General Manager

  ********* Chrysler Dodge Jeep Ram of Kirkland

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22046877
  
  I am rejecting this response because:

  We did NOT talk about the engine light and the mechanical issues because they did not appear until we were about a mile or two away. When we called the office we were told that the agent who helped us had left the building and that the person on site was too busy to talk. 
  
  I do not accept the statement that this company did not know about the engine issues. I wish to hold them accountable for the actions they made against us as this was a used vehicle they WERE aware of these issues and must have file of them. 
  

  I would like to have those files so that we can move forward and deal with all the issues that this company piled on top of me and my small family. And restitution for the slimy dealings that this organization pushed on us!
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/09/2024

  We have reviewed this customers As-Is paperwork, and they are not due any refund. No further action will be taken at this time.