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Business Profile

Online Retailer

Back Sock Sleeve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the "Back Sock Sleeve" for knee pain but was not given the option of what size to select. I am unable to use it due to the fact it is not the correct size. Then I started being charged for VIP membership that I was not aware that I had signed up for. I called the company in July to ask why I was getting charged $37.47 every month and was told that I had a VIP membership. I requested that it be cancelled at that time and asked for a refund due to the fact that I had not checked the box for the VIP membership. I had to call again today as I got charged another $37.47 for the VIP membership. I did get a person who was able to cancel and refund the fee for this month. I should not have to call to cancel a membership that I did not request. They sent me the current order form and it does have the VIP information on it if you order today.

  • Initial Complaint

    Date:07/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, the 28th day of July 2023 my Venmo account was charged from a company by the name of back sock sleeve and I have never ordered or received anything from this company. I noticed that they also charged me on the 28th day of June. Both times charging me $37.57. I did not authorize these charges. I dont even know what this company is. And I would like a refund from this company but cant find info to contact them.

Back Sock Sleeve is NOT a BBB Accredited Business.

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