Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Trinity Place Residences

  3600 N Midland Dr Ofc Midland, TX 79707-4651

• 

  High Plains Apartment Homes

  3727 Andrews Hwy Odessa, TX 79762-6332

• 

  FairGreen Apartment Homes

  4675 Oakwood Dr Odessa, TX 79761-2054

• 

  Avalon Springs Apartment Homes

  4000 W Illinois Ave Midland, TX 79703-5510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The continuous issue at this building is the lack of care and concern for the residents from the very very rude community manager. The following situations shows that she is not taking care of this building or the Tenants 1.)This building is very very dirty. No cleaning staff 2)The carpets are filthy as are the walls, elevator and doors. 3)The garbage building is disgusting as it is now full of people's furniture and stuff that they did not want to take to the dump. 4) Lack of communication from this community manager is appalling. No notice about vendors working on the weekend 5)The community manager has rented out parking stalls to people who do not even live in the building. When I approached her about strange people wandering in the building her answer was they were vetted. The locks should be reversed so that you need a key to go from the parking to the main floor not that you have access to the building through the underground parking. 6)We were asked to park our vehicle with the front facing in due to the risk of carbon monoxide. Ridiculous reason. We complied but others parking are not parking facing inward so why is this rule not being enforced

  Business Response

  Date: 05/22/2025

  To whom it may concern,

  Please see below for details addressing this resident's concerns:

  1. Cleaning and Building Maintenance
  Our regular housekeeper has been on leave since March 24. Since then, our community manager has been taking over those duties. We understand that this may result in longer times to clean certain areas, and we are looking into temporary solutions.

  2. Construction and Condition of Common Areas
  Construction is currently underway in units 209, 309, and 409. Work is being carried out between 9 AM and 5 PM. As a result of the ongoing renovations, the elevator and nearby common areas have become dirtier than usual. Were aware of this and are doing our best to manage it through additional cleaning. The construction is expected to be completed by next week.

  3. Garbage Room and Furniture Disposal
  Unfortunately, despite several reminders, residents continue to leave furniture and large items in the garbage room. We have been managing the disposal of these items to the dumpsite ourselves. Currently, we have one couch scheduled to be taken to the dump next week. We will be sending out another reminder soon to inform everyone that this is not allowed.

  4. Parking Stall Rentals and Building Access from underground parkade
  We do rent out parking stalls to non-residents, each person is carefully screened, including credit and criminal background checks. As for building access through the underground parkade, we cant reverse the lock due to fire code regulations. Emergency fire exits must remain unlocked and accessible at all times for safety according to the ************************

  5. Vehicle Parking
  This is in an effort to reduce the amount of noxious fumes coming from running vehicles from entering apartment homes. We do our best to enforce this rule across our community.

  Thank you.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged EXCESSIVE move out charges for an apartment I have a video of when I moved out of it being very clean for the complex. I was specifically told by the general manager (****) that I would not be charged for the carpet replacement during my final walk through and then he turned around and charged me full price for the replacement and full price for the repainting of the unit, among other excessive charges. I also worked for the company and they excluded me from emails after pointing out taxes they are negligent for. EVIL COMPANY. STEER CLEAR.

  Business Response

  Date: 05/16/2025

  To whom it may concern,

  Our Area Director walked the apartment with this resident prior to moving out, and specified that the apartment would need a full clean and that painting would be charged at the rate provided in the refurbishments section of the lease agreement. **** explained that the carpet would need to be cleaned and pet treated, at the very least, but upon further inspection, it was determined that the entire carpet needed to be replaced due to excessive pet damage. There was also damage to the blinds, stemming from an animal. These move-out charges are in line with the lease agreement.

  Thank you.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23330187
  
  I am rejecting this response because: I will not be paying the excessive charges charged by this company. Not only is this company negatively impacting my financial situation, they have impacted my mental health to where I cannot function on a daily basis without medication. They are spiteful retaliators. I wan an accountant for this company and I pointed out they owed several years of back-taxes and they reacted out of spite; excluding me from emails, backing me in a corner and forcing me to get a new job since I was dealing with discrimination after bring the taxes to their attention, and then excessively charged me $8,500 to move out of an apartment. I was an employee and tenant of this company, so I saw the unhealthy work environment and the twisted workings of the onsite teams. This is not a one time occurrence. Read all the other reviews for this company, this NEEDS TO BE BROUGHT TO EVERYONE'S ATTENTION. They have done this to multiple tenants and workers. Despite many efforts to negotiate charges, they have not responded to this and barely took 1/3 of the charges off. I can remodel an entire 2-bedroom home for $8,500. YOU ARE IN THE WRONG. It's interesting that I lived in another 2-bed apartment at the same complex and when I transferred out of that apartment, they only charged me $800. Then when I pointed out taxes, and put in my notice to leave the job and apartment, they charged me $8,500. Let's put two and two together. 
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30 my car was towed from my assigned parking space for expired registration. My registration is not expired and in fact was renewed on Monday 4/28. I left a note on the window explaining this to whoever was walking the parking lot at night looking for cars to tow. There is another car in the parking lot with tags that expired in October of 2024 and that car was and is still there. I have attached a photo of that plate for a better understanding of what Im talking about. There are no signs in the parking lot that I can see detailing what would happen if your vehicles registration is expired. Our lease is vague on this and not explained in detail. I also had to miss work because of this situation.

  Business Response

  Date: 05/05/2025

  To whom it may concern,

  Upon looking up the address provided, it appears this occurred at the Cyprus Apartments, which is not owned or operated by Weidner Apartment Homes. Please have the resident contact Cyprus Apartments directly for further assistance.

  Thank you.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I'm having an issue with my former property manager, who has sent me a list of move-out charges including carpet replacement for normal wear & tear over the course of the lease term. Other charges include drywall holes (when they were all filled prior to leaving), sanitation of the refrigerator (I have photos of condition that dispute this directly). It's pretty blatantly exploitative and unfortunately, with the underperformance of the property in the last year especially, I imagine this probably extends beyond my experience and to other former tenants as well.Truthfully, $350 is not the end of the world I know, but it might be to others. And what it seems like is this apartment complex is using move-out condition as an excuse to replace beyond what is needed and make their own capital improvements (i.e. full 800 sqft carpet replacement due to a door pulling on the edge and tattering 10 sqft max).

  Business Response

  Date: 04/23/2025

  To whom it may concern,

  Please see the attached copy of the resident's move-out statement. While drywall holes may have been filled by the resident, there was additional work needed to restore the apartment to a rent-ready state. Carpet replacement was only charge at 20% of the full cost due to the age of said carpet. All move out charges are in line with the refurbishment charges sheet in the resident's lease.

  Thank you.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been complaining about a smell coming from my vents. I went to let leasing office know and request to have my vents cleaned. The lady in front office (who was very rude) told me I had to pay for them to be cleaned myself. I stated to her even if the smell is due to some type of negligence on their part. She responded and said yes. I asked for corporate number to contact them, she told me that I can find it on the website page. I was told they don't give that information out. A couple days I received an email that the issue was resolved, it was not because I'm still smelling the same smell and starting to get headaches. I have asthma so it is also affecting my breathing. I will be going to hospital to see what I can do.

  Business Response

  Date: 04/11/2025

  To whom it may concern,

  Our maintenance team has received multiple reports from this resident regarding their AC unit and a smell emanating from it. Each time our maintenance team has responded, they have found the vents to be covered, and when the covers are removed, the air works just fine with no discernable smell. The resident's most recent work order was closed out due to the resident not allowing our maintenance team to enter the apartment. If there is a current concern, we welcome the resident to submit a new maintenance request, and advise to allow Permission to Enter, so that our team can address any issues.

  Thank you.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. We winter broke I started running my heat and starting to get sick.2. I have experience in construction so I took my dewalt drill and located mold in the vent .3. I notified the apartment and they sent out the maintenance guy he then proceeded to escalate it and say that the apartment need a mold cleaning 4. They scheduled a cleaning for Tuesday the 11th of February.5. I stayed away but went back periodically to monitor the apartment with windows up and two high speed fan the apartment complex gave me to clear the air.6. After the cleaning I notice a really violate odor that linger around the house and want leave its so violent that its mess with my breathing resulting in me having to get hotel rooms.7. I went back to my apartment I threw all my things away clothes shoes all my bedding all my bathroom room decor shower curtains rugs etc as the chemicals damaged my things .8. I bought cleaning supplies 2 air purifier to try to clear the air nothing worked .I need answers

  Business Response

  Date: 02/20/2025

  To whom it may concern,

  The resident entered a service request online to check their vents for possible mold on 2/3/24 at 2:50pm. On the morning of 2/4 our service technician went to residents home to inspect the vents. At that time we ordered a vendor (Pur360) to come out to clean the vents which was completed by our vendor 2/11. Resident did have to be out of his home for 24 hours after the cleaning was completed,. When they came back to their home, they complained the fumes were too strong to stay there and that they had to throw away several of their belongings. Our team brought over a blower to help ventilate the apartment. The resident did also mention to our team that they did not keep the blowers on because of the noise. 

  We're sorry to hear that his resident decided to dispose of their belongings after the treatment. The was not a necessary action, as we have used this exact vendor many times in the past with zero issues like the one described here. Please see the following excerpt taken directly from Pur360's website regarding the chemicals that they use:

  "We use our proprietary product line and equipment to ensure all mold and other dangerous substances are removed from your home or business. Our process is all-natural and chemical-free, so no need to worry about allergy-inducing fragrances or reactions to harsh chemical cleaners."

  Thank you.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22950584
  
  I am rejecting this response because: the apartment feel like they are not liable for the mold I had to replace all my clothing all my furniture everything in the house basically all they did was credit my account 84 dollars they move me to a sister apartment where the rent is 100 dollars more.  I was in a hotel for 2 weeks due to a mold cleaning service that use some sort of chemical where it made the apartment not livable. This is not fair 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have voicemail proof that an individual from the maintenance team was supposed to install my dishwasher yesterday as mine is completely broken, yet no one bothered to show up yesterday. No call on the phone, nothing. To add insult to injury, my heat is literally broken and blasting heat at full blast (which is costing me a fortune in utilities), yet your maintenance team keeps insisting that nothing is wrong with it. I am so sick of the incompetence of the maintenance team at *********** and my work orders not being completed in a timely manner. Since *********** does not want to hold up their end of the lease by providing maintenance, I now intend to sue this company. Fix the things that are wrong with my apartment in a timely manner or you will be facing a lawsuit, and I will get my neighbors in on a class action lawsuit as I am sure I am not the only one having to deal with this nonsense.

  Business Response

  Date: 02/20/2025

  To whom it may concern,
   
  Our team has been in touch with this resident between the time this complaint was left and now. Resident has been informed that there was miscommunication regarding the scheduling of the installation; our apologies for this scenario. There is a washing machine that is ready to be installed. We apologize for any delays, as we are shorthanded at the moment and had other maintenance emergencies pop up. Our team will be coordinating with the resident for the dishwasher install.
   
  Thank you.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I do appreciate the new dishwasher and the fact that it is of good quality so I will let this one slide. Thank you for your help and please note that maintenance did a great job with the install. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a new lease extension, I was given a form to sign that showed an additional $350 deposit on a lease renewal. When I called I was told I would not be charged that amount even though I was forced to sign a document that clearly shows the fee. I had signed the new lease extension yesterday and needed my son to do the same. I was told over the phone my rent would no be late until the 5th, today is the 4th. In addition I asked about duplicate charges, and was told I would get an email explanation as to why they were there. My original lease was with a different company, this new company will not talk on the phone and listen to an issue. I was actually hung up on today.

  Business Response

  Date: 02/04/2025

  To whom it may concern,
  
  Based on the address provided, this appears to be a concern related to the Shores at ******************** complex, which is not under the Weidner management umbrella. This resident will need to contact the current manager/owner of the property for further assistance.
  
  Thank you.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of The Cleaning Bubble, a small business. We work around the metroplex cleaning apartment homes, Town houses and offices. We had been working with Weidner Apartments for a year when we are told that they would no longer use our services. Which is completely fine until we found out why. "It was ****** who said don't use ya'll... ***** didn't like you so she told ****** then ****** said no to ******** when we asked to use you." This was told to us by one the workers that was an employee at both ****** and *********. ***** ****** being the community director at ************************** and ******** being the Community director at ***************************. Before this, ******** had agreed to have The Cleaning Bubble clean a unit. ******** and I talked about pricing and she had agreed that everything looked good. After cleaning the unit I sent ******** the invoice through her personal number as she agreed that it was a better way of communication for her. I have not received a response from her to this day. I was informed that she was promoted and ********* had taken her place. I contact ********* and explain to her the matter and I hear no response from her either and have gotten no payment to this day. Quite irresponsible and unprofessional to say the least. I want to warn other businesses from Weidner Corporation, Sorrel Fairview Location and **************** location, to be specific. I hope everyone else has a better experience with them.

  Business Response

  Date: 01/24/2025

  To whom it may concern,

  Our team received a past due invoice from The Cleaning Bubble on January 17th, 2025, which will be processed today, January 24th, 2025. We apologize for the delay in payment, as it appears an invoice was missed.

  Regarding other comments: our team made the decision to cease using The Cleaning Bubble for apartment cleans due to the work not being up to company standards. 

  Thank you.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had just bought a car and I parked it in the parking lot for not very long at all before I could get tags put on it. And the apartment complex issued a tow notice 1 day before they did tows on my vehicle (because of no tags) and everyone else's, when legally, they have to give a 10 day notice. Not only that, they towed it to the next city over which is a 45 minute drive. When asked, they kept brushing me off and told me to contact the tow company, and the tow company told me to talk to the complex. So no one will help me dispute the $321 tow charge that I can't afford.

  Business Response

  Date: 01/14/2025

  To whom it may concern,

  We are sorry to hear this resident's vehicle was towed, but all guidelines were followed properly. An initial tow notice was placed on the vehicle on 12/31/2024 for a scheduled tow date of 1/9/2025, satisfying the 10-day notice requirement. Courtesy reminder emails were also sent out in advance of the towing date. Towing is at the expense of the owner/operator if their vehicles aren't in line with the policies stated in the lease and expired or no tags/registration is listed. No reimbursement will be offered at this time.

  Thank you.

  Customer Answer

  Date: 01/17/2025

  Northridge Court did not give a 10 day notice. I double checked all my email folder and there was not 10 day notice on the 31st. I only have the one that I sent you which was the day before they started towing. Please double check, because I received nothing.

  Business Response

  Date: 01/27/2025

  To whom it may concern,

  Email reminders are only a courtesy and are not required. Please see the attached photos with time and date stamps, showing that the car was stickered 10 days before towing.

  Thank you.