Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

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  Weidner Property Management LLC

  5640 Lake Otis Pkwy Anchorage, AK 99507-1706

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  Wildflower Apartment Homes

  4301 Raleigh Ct Midland, TX 79707-3117

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  Mission Green Apartment Homes

  8201 Dorado Dr Odessa, TX 79765-8596

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  Aspire Pinnacle Peak Apartment Homes

  24250 N 23rd Ave Phoenix, AZ 85085-1996

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint: Racial Discrimination by ***** ********* (*************************)Dear Weidner Management Team,I am writing to formally report a disturbing and discriminatory experience my brother and I had with one of your property managers, ***** *********, regarding a rental application we submitted for Applewood Pointe in ******* on July 2, 2025.After submitting our application, we received a call from *****. During that call, she made several racially charged and inappropriate remarks. One of the most concerning things she said was:I dont know how they do things in your country, but this is *******, ******, and we do things differently here.This comment was extremely offensive and clearly discriminatory. It implied that, because of our background or ethnicity, we were unfamiliar with or unfit to follow basic rental processes. The tone and attitude ***** used during the call made us feel unwelcome, disrespected, and *********** a result of this interaction, we made the decision to withdraw our rental application immediately. However, we have not received a refund of our application fees, nor has anyone from your team followed up despite multiple attempts to reach out.We are requesting the following:1.A full refund of our application fees.2.A formal apology from Weidner and ***** *********.3.That appropriate action be taken against ***** ********* for her racially insensitive behavior.4.Confirmation that Weidner is committed to maintaining a respectful and discrimination-free rental process, and that all employees are trained in cultural sensitivity and anti-discrimination practices.We are also submitting a complaint to the ******************************* and seeking legal guidance regarding this incident.We hope Weidner takes this seriously and acts quickly.

  Business Response

  Date: 07/08/2025

  To whom it may concern,

  We are very sorry to hear that our customer felt this way after an interaction with one of our associates. Please know that our associates' version of this interaction does not match what this customer is stating. Our associate explained the reason for the application denial, being the previous rental by these tenants having been left in an unfavorable condition. A second associate in the office during the call can attest that the quoted sentence in this complaint was not actually said to the customer. We apologize if any comments made during the conversation were misconstrued as racially charged. We pride ourselves as a company on treating all our customers and residents with the utmost care and respect, and we will continue to do so in our day to day dealings with customers.

  Regarding application fees, the application states that if an application is denied, application fees will be forfeited.

  Thank you.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23557358
  
  I am rejecting this response because: the comment was clearly passed by your employee. i dont need my

  money back but i need an apology from her. she was extremely racist. i will be taking legal action if an apology is not received .
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tenant: ***** ***** Property: **********************, Unit [B132 ] ***********, ** Landlord Contact: ****** ****, Residential Account Specialist Dispute Amount:Full $700 security deposit wrongfully withheld Additional invoice: $1,709.70 Total contested: $2,065.90 ---------------------------------------------------------Inflated Carpet Charges Cites 60+ urine spots from a black-light test, yet unit smelled of urine before move-in and was only *************** proof the carpet was ever professionally cleaned prior to tenancy.Black-light results unreliable after later hallway flood and chemical exposure.Staff noted odor only in one bedroom, not entire unit.Flood Damage Misattributed to Tenant Pipe burst left ~2" standing water; I reported it multiple times.Carpeting and floor damage stem from landlords maintenance failure.Improper Move-Out Inspection *******ed without me; checklist unsigned, 5 items marked N/A.Violates RCW 59.18.260 inspection requirements.Normal *********** Billed as Damage Nail holes patched; only minor touch-up paint needed after 2.5-year stay.WA law classifies this as ordinary wear, not tenant liability.Missing Documentation No signed move-in checklist, photos, or valid cleaning estimate (cleaning line shows $0.00).Charges lack evidentiary support required under RCW 59.18.280.Potential Bad-Faith ******* Withholding entire deposit and demanding extra funds appears punitive toward an elderly, disabled tenant who acted in good faith.-----------------------------------------------------------------------------------Resolution Sought:Recognize $343.80 (cleaning + utilities) as valid; refund $356.20 deposit balance and rescind the $1,709.70 invoice.

  Business Response

  Date: 06/25/2025

  To whom it may concern,

  Please know that any move-out charges assessed are in line with the terms of the signed lease agreement. During the move out inspection, over 50 holes in the walls were found from nails and photo hangings. This goes beyond normal wear and tear, and necessitated painting to fix the damage. The carpet was found to have excessive pet damage which required replacing. The carpet was inspected after the water intrusion incident and deemed to be in fair condition. The necessary replacement of the carpet was attributed to pet damage, not past water damage. Overall, this apartment required additional efforts to bring it back to a rentable condition, and applicable charges were passed onto the resident.

  Thank you.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23514168
  
  I am rejecting this response because:

  
  Thank you for giving me the opportunity to respond to Leavenworth Haus Apartments most recent statement. Their claims remain unsupported by their own inspection records and invoices.
  
  1 | 50+ wall holes claim
  The move-out inspection performed by their third-party vendor (HappyCo) lists:
  Living Room 13 patches
  Dining Room 12 patches
  Bedroom 1 11 patches
  Bedroom 2 20 patches
  Total: 56 patches and touch-ups, not holes, and HappyCo records Drywall repairs: No . Ordinary nail-hole patching after 2 years is classified as normal wear under Washington RCW 59.18.280 and should not trigger a full paint charge.
  
  2 | Carpet replacement attribution
  The replacement invoice they rely on (No. 8-806196) is for Unit D150, dated 3 March 2025two months before I vacated B132 .
  Their own move-out report rates most carpeted areas Clean Only, not Replace .
  The Heavens Best estimate merely suggests replacement after finding 60 black-light spots; it is not proof the damage occurred during my tenancy .
  The unit experienced a hallway pipe burst that saturated the carpet with water, salts, and detergentssubstances that also fluoresce under black lightmaking their pet-damage assertion inconclusive.
  
  3 | Additional supporting photo
  Attached is a move-out photo (Living Room Flooring, 19 May 2025, 09:09 AM) showing the carpet area the inspector labelled Clean Only . This contradicts the allegation of excessive pet damage.
  
  4 | Outstanding dispute
  I continue to accept $343.80 in legitimate cleaning + utility charges. Leavenworth Haus is still withholding my full $700 deposit and billing an extra $1,709.70, for a total unresolved amount of $2,065.90.
  
  5 | Requested BBB action
  I respectfully request that the BBB:
  Advise Leavenworth Haus to rescind the $1,709.70 invoice and return the $356.20 balance of my deposit.
  Close the complaint in my favor if the business cannot substantiate its charges with accurate, unit-specific documentation.
  Thank you for your continued assistance.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/03/2025

  To whom it may concern,

  As of this time, this customer has filed a small claims court case against the company; therefore, we are unable to comment further on any messages from the customer. All communication moving forward must be done through appropriate parties related to the case.

  Thank you.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve had a reoccurring water leak that progressed into a mold issue. Im pregnant and they refuse to take effective action. I told them first in November of 2023 of the water leak which they fixed with adjusting the water heater. Now May 24th of 2025 this water damage issue turned into a mold and actual growth of mushroom issue. They refused to effectively handle this issue, then said removing the carpet and carpet padding would remedy. With water damage it gets into the structural integrity of the building. And mold cannot be simply covered up with Kilz and be considered handled as mold spores will proliferate without any additional influence. I initially told them I wanted to pay a pro rated rent for the month that the water damage and mold was affecting and infesting our home, they refused and said to break the lease we would need to pay a $2300 settlement fee. Paying for an inhabitable home is something I wouldnt recommend for anyone and they want us to do it. We even went and got tested for mold exposure which came back positive and we told them, they still dont want to at least offer a pro rated rent. So I spoke with a lawyer who said I do have a case, and that instead of them processing it so we dont get less money, that I move forward with a demand letter and see what Weidner responds with. The property manager said she would cut the settlement fee in half so we could pay $1150 to break the lease of a mold infested home. I told her that no longer meets my demands and she explained that I would be charged for the rest of the 10 month lease we signed on for.

  Business Response

  Date: 06/23/2025

  To whom it may concern,

  This resident submitted a work order for a leak in the water heater. The leak was addressed and stopped. A second leak then occurred and the water heater was replaced within 48 hours. Carpet around the water heater was also addressed at this time with flood extraction remedies. The Area Director inspected the apartment with a moisture meter and found no excessive moisture at this time. Due to the resident expressing continued dissatisfaction, the affected carpet was replaced on June 18th as a customer service gesture. We understand that the resident would like to break their lease and move out prior to their lease expiration date. At this time, we are offering a reduction in the lease break fee of 50% to help facilitate the resident's desire to move. 

  Thank you.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23498943
  
  I am rejecting this response because:

  Not only was the leak not fixed, but this had been a reoccurring issue since 2023 and no one thought to do a more thorough inspection at the discovery of the first leak, when we explicitly said the carpet was indeed wet. The simple remedy of providing a cap to the adjusted valve was the issue at hand, it seemed, yet that solution didnt occur until May 22 of 2025, while the leak had initiated on May 2nd, that we had felt. Which means it was leaking prior to that work order being put in, we were just unaware. Also I had a mold specialist come in, and his professional meter read there was indeed moisture in the carpet, which the property manager said there was none and with mold being a plant, it cant grow without water she said. Which is untrue, the property manager knows nothing of mold therefore should have hired a profesional herself to accompany her own knowledge. My boyfriend and I (a four month pregnant woman) have been living with mold in home for at least a month, seeing as when we got tested for mold exposure on the 11th of June, after the carpet was cleaned on the 5th, we tested positive. The issue at hand is the fact that we lived in a unit detrimental to my boyfriend's health who tested at a exposure level of 13.9. And my own and the fetus inside me tested at a 3.2, which is because I slept further away from the infested area and I do more activity outside of my home. The safe level of mold exposure is 1.9 and we both tested above that, even after the property manager fixed the issue. As for the carpet being replaced that finally happened on June 19th, after I pressed about feeling unsafe in my own home. But thats 4 weeks after the initial mold complaint was filed, 4 weeks of me begging the property manager to take the health of me and my family seriously, which should not have to happen, especially because I am pregnant, which I have disclosed multiple times. Did you know mold exposure in fetuses can lead to miscarriage and stillbirth? I would have liked to been taken more seriously and not put through the stresses of 1, living in uninhabitable conditions, because the property manager felt it was safe 2, moving all of our belongings from our bedroom to be squished in the remaining two rooms we had. 3, the medical bills that have accrued due to the exposure testing we had done. Property manager didnt handle this issue properly at all and was very condescending towards me when I told her I still felt unsafe. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/01/2025

  To whom it may concern,

  When the carpet was replaced, we used a vetted team knowledgeable in professional flood restoration/remediation and they determined that no further treatment was needed after replacing the carpet. 

  Thank you.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23498943
  
  I am rejecting this response because:

  Awesome, you, maybe, sufficiently handled the issue almost a month after the complaint had been made. However, I have pictures of the water damage the hardwood under the carpet sustained throughout the duration of the leaking period (from Nov of 2023 till May 2025) and the mold they scraped up from the floorboards and covered with a product they did not even allow to properly cure. Water damage proves to be more than just a structural integrity issue, especially where mold was present. The product **** does not eradicate mold, it prevents mold, but that is ineffective when mold is already present. But I dont care that you finally fixed the issue after me, my unborn baby, my boyfriend and my dogs were exposed to toxic mold, I care about being returned the full rent for the month of May and a prorated rent for June 1st to June 18th, for the home was uninhabitable, we had to pay for medical bills to be tested for mold exposure and the pain and suffering your lack of maintaining your property to a safe and habitable condition. So to say we request that $7,190.81 be returned to us for the rent for the month of May and prorated rent for the month of June, as well as whats necessary to cover our medical bills and what I find worthy for our pain and suffering, not to mention the many bottles of Afrin/Vicks and the eyedrops we had to purchase because your property manager failed to maintain safe and habitable conditions.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May/June 2025 Transfer from ******** to Club at ***********. During my initial move in I did my move in inspection and took notes of issues. ******* through my multi year lease they began taking pictures of apartments so I have move out pictures but not move in pictures.On move out I asked **** if I should put in maintenance requests before vacating the apartment and she told me NO and that I wouldnt be charge for such maintenance. Then when I asked ****** their move out specialist she mentioned drip pans as one of the maintenance labor costs although drip pans were itemized separately.I was highly overcharged for maintenance and cleaning fees, as well as an unnecessary repaint. If youve seen these apartments you might doubt the work was done at all, but because I was told not to put in maintenance tickets and pictures were done only on move out I dont have much to fight back with. They also didn't show up for my scheduled move out-inspection, I didn't make a second appointment and let them do the move out ******** a disabled veteran with multiple mental health conditions and their ability to overcharge me with no recourse has left me extremely distressed and has exacerbated my mental health conditions and increased *****************.I think under any kind of actual scrutiny from a professional you would find some really shady bookkeeping and practices. Multiple issues they brought up were like this when I moved in, like the bathroom counter being loosely held on by a piece of wood with loose screws that I didn't notice until much later, and didn't put in the maintenance request as I was told it's not needed. They need to be ********** current apartment has water damaged kitchen laminate and carpet stains that I agreed to move in with and Im wondering how theyll get me for these issues when I move out.Move-out inspection is too large to attach.

  Business Response

  Date: 06/13/2025

  To whom it may concern,
  
  Move out charges were assessed in this case due to the condition of the apartment upon the resident vacating. Residents are not charged for routine maintenance, but they are charged for repairs that go above and beyond normal wear and tear, which was the case here. Due to numerous holes in the walls from mounting items, the apartment necessitated a full repaint. An apartment cleaning is also standard for move out charges. We believe these move out charges to be fair and in line with the terms of the lease agreement.
  
  Thank you.

  Customer Answer

  Date: 06/13/2025

   
  
  Complaint: 23437121
  
  
  
  I am rejecting this response because: Weidner’s maintenance and move out practices are not subject to proper oversight and they hide charges behind blanket labels. Alaska ombudsmen and Consumer protection don’t investigate private entities or get involved in landlord/tenant disputes, which has enabled Weidner to do as they please.
  
  
  
  Sincerely,
  
  
  
  Matt Smith

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They dont answer calls or text. Dont send applications when they say they will and arent in office during business hours.

  Business Response

  Date: 06/09/2025

  To whom it may concern,

  We apologize for any missed communications. There are sometimes instances where our team may be away from the office for either a tour, to help a resident, or other unforeseen circumstance. We aim to provide outstanding customer service, and we apologize if it was felt we missed the **** in this case. We welcome this customer to reach back out if they are still interested.

  Thank you.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My move in date to Motif apartments was March 28th. I have had numerous water issues and outages outside of what maintenance emails have notified me of, but my main issue is that today is the third time my AC has gone out in these 10 weeks. My most recent maintenance request for water took 19 days to get a response. After the first two AC outages, they provided me with a portable AC unit that resulted in my APS bill being double what it was the first month. I have had to run this portable unit for several days each time. Management has refused to credit me in any way, and has since ignored my replies. Forcing me to pay higher energy bills due to the apartments lack of ability to consistently provide me with a functional AC unit is ridiculous. I have photos and videos of my apartment reaching nearly 90 degrees, the shower being completely off when they were supposed to be doing boiler maintenance and said we would only be without hot water.

  Business Response

  Date: 06/10/2025

  To whom it may concern,

  We do apologize for the inconvenience when this resident moved in. Their move in date coincided with a major boiler replacement that was intended to take one day, but ended up taking two. As of 6/7/2025, the condensing system for the ** was replaced, solving the lack of ** issue. There were a total of 8 days where the resident was supplied a portable ** unit in the interim. All work orders that were submitted were followed up on within 2 business days, which is within the period to be considered a timely response, therefore, no compensation is being offered at this time. 

  Thank you.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against Legends at ********** Address: ************************************ Unit: #*** Filed by: ******** ********* Phone: ************ Email: ******************* Dates of Tenancy: October 2023 June 2024 To the H***73536353435313639H:I am filing this complaint due to what I believe were serious violations of Utahs Fit Premises Act and a complete disregard for tenant safety by Legends at ********** in *****, *****Shortly after moving into Unit #***, I began experiencing severe health issueswatery eyes, congestion, headaches, and more. These symptoms always worsened when I was in the apartment. Eventually, I discovered a mold infestation behind a TV. The wall was wet, the carpet blackened, and paint was warped.Maintenance staff admitted this was a known, recurring issue from a leaking water heater that had previously damaged the unit. Instead of fixing the source, they had replaced drywall and ignored the root cause. When I requested professional remediation and mold testing, I was told Id need to pay for it myselfdespite the clear evidence it was caused by their negligence.This violates Utah Code 57-22-4, which requires landlords to maintain habitable conditions and fix issues materially affecting health and safety. I eventually paid for mold testing out of pocket, which confirmed the presence of Chaetomium, Aspergillus, and Hyphal Fragmentstoxic molds that can harm human health. Despite this, H3234***5353434***935H took no action and dismissed my concerns entirely.I am requesting formal acknowledgment, reimbursement for the testing I paid for, and that this H31313838***135303232H be flagged for review. I have photographic evidence, lab results, and documentation available.This is not an isolated issueLegends at ********** has over 150 complaints, with 44+ in the last year. I hope this complaint prevents others from experiencing what I went through. (See FULL PDF VERSION ATTACHED)Sincerely,******** *********

  Business Response

  Date: 05/29/2025

  To whom it may concern,

  We are surprised to see this message nearly a year after this resident moved out, as we have records showing that work orders were addressed in a timely manner. Below are the details from the submitted work orders:

  - 05/03/2024: Per resident: Concerns about mold, and it looks like mushrooms have been growing in an area of a wall that is adjacent to the water heater. Our maintenance supervisor, addressed this issue on May 5, 2024, and treated the areas to remove any moisture and growth."
  - 05/09/2025: Maintenance staff went in on 5/9/24. There was little moisture in the pad from the Mildewcide treatment in water heater closet. It is dry. Put a fan in for two days."

  We did not receive any subsequent work orders regarding claims of moisture or mold, leading us to believe the issue was rectified.

  Thank you.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23383846
  
  I am rejecting this response because:

  The issue was not resolved to my satisfactionnor was it ever meaningfully addressed by Legends at ********** or Weidner Property Management. Their response cites two internal service notes and frames my complaint as untimely, which I find both dismissive and irrelevant. The timing of my report does not negate the prolonged exposure I experienced or the ongoing health effects that stemmed from it.

  What matters is that I was knowingly placed in a unit with a previously documented water heater leak, resulting in the growth of toxic mold (confirmed by a certified lab). My symptoms during my tenancysevere sinus congestion, headaches, and respiratory issueswere real, persistent, and well-documented. Legends at ********** was made aware of this and still chose not to professionally remediate the mold or conduct any kind of proper inspection, despite repeated requests. Instead, they used a high-powered fan to "dry" the area and advised me to avoid the room, which likely worsened the contamination.

  I want to make it very clear that the minimal "work orders" referenced in their response did nothing to address the actual health hazard. Their internal notes do not supersede my firsthand experience, third-party test results, or ongoing medical impact.

  I have preserved all email correspondence, mold test reports, photos, and communication records. Their response does not acknowledge or respond to those documented facts, nor does it take accountability for the unsafe living conditions they provided.

  A one-sided service log and a surprised tone about when I chose to speak up are not adequate rebuttals to a formal complaint involving tenant health, safety, and legal habitability standards under Utah Code 57-22-4.
  I am standing by my original complaint, and I reject their attempt to close this matter without actually resolving or addressing it.
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 06/10/2025

  To whom it may concern,

  Our records indicate that work orders were followed up on within a reasonable time frame, therefore, no refund is being offered at this time. This customer is within their right to contact the housing authority, should they choose to do so.

  Thank you.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23383846
  
  I am rejecting this response because:
  
  I am formally rejecting this second response from H***8373839***1383638H and Legends at **********, as it continues a disturbing pattern of minimization, deflection, and legal neglect that mirrors the conduct I experienced during my tenancy.

  
  Simply pointing to internal service logs or stating no refund is being offered does not constitute a defense under Utah lawnor does it satisfy basic accountability for placing a tenant in an unsafe and uninhabitable living environment. I direct your attention again to Utah Code 57-22-4(1)(a) under the Utah Fit Premises Act, which requires landlords to maintain the dwelling unit in a condition fit for human habitation and comply with applicable building and housing codes materially affecting health and safety. This is not optional.

  
  Your own maintenance supervisor admitted during a site visit that Unit #*** had prior unresolved water damage due to a construction defect involving the water heater. This defect led to the growth of toxic moldas confirmed by an independent mold lab report, which identified dangerous levels of Aspergillus, Chaetomium, and hyphal fragments. These are well-documented as health hazards by organizations such as the *** and ***. Your staffs response was to place a fan in the unit and tell me to stay out of the roomwhich is neither professional remediation nor a good-faith attempt to resolve a documented health threat.

  
  Your response fails to mention any offer to:

  
  Investigate the construction defect further
  Conduct professional mold remediation
  Reimburse me for the out-of-pocket lab testing I was forced to pay for
  Provide temporary relocation or compensation for the unsafe conditions
  

  None of those remedies were ever presented or discussed, despite my repeated outreach. Instead, I was met with hostility, indifference, and a refusal to take responsibility.

  Moreover, I want to underscore that this is not an isolated complaint. As of this writing, Legends at ********** has accumulated 150+ complaints on the BBB, with dozens of mold-related concerns surfacing across platforms such as ApartmentRatings, Yelp, and ******. Your company appears to be systematically ignoring tenant health and safety, likely to avoid the financial and legal burden of addressing widespread structural problems. This is not just unethicalit may be actionable. There are reports of neglect regarding mold going back to 2007.

  
  I reserve the right to escalate this matter to:
  The *************************
  **********************************
  The ************************************
  And, if necessary, legal counsel

  You have failed to resolve this matter, failed to acknowledge the documented medical harm caused, and failed to comply with the minimum obligations under state law. I am once again standing by my original complaint and am now actively pursuing additional avenues to ensure this storyand your neglectreceives appropriate attention.

  Sincerely,
  ******** Rodriguez 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived at different Weidners Management for YEARS. We never expected this experience from them. The experience we had at VUE *************************************************************************. Through the couple of years we lived here. The turnover of staff was crazy. When we moved in the manager was knowledgeable, nice, and quite acomodating. As one would expect when looking for an apartment. Through these couple of years there was 3 different managers with gaps in between where there would be nobody to answer an email or anything. My partners triathlon bike was stolen out of the garage. there was countless security incidents since there is no security on site. I escorted a Homeless guy that was roaming through the building on the last week I was there. New management is quite inexperienced in common sense, common courtesy, and service over all. I submitted maintenance requests that I ended up fixing myself since there was no maintenance response. I spent hours cleaning the apartment left it cleaner than when we moved in. To get a ****** cleaning fee, because there was debris on the floor. The debris was made upon regular maintenance of the apartment after we moved out. I enclosed the pictures after i cleaned for hours still got a fine. Getting out of the garage is a ****** since people drive fast through the street and you cannot see from either side while getting out. My car got full of paint dust when they painted the garage because they couldn't plan it in a good manner. And they made us move back into the garage from the temporary ramp while they were still working in the garage.We moved to a different property with much better reviews with Weidner. Is not the whole company is the specific management at ************************************ apartments I enclosed the photos of the apartment when we moved out. We were never provided any standards because of the lack of staff. We love our new location, and hope to have a well deserved experience for the advertising provided. Never felt

  Business Response

  Date: 05/28/2025

  To whom it may concern,

  We understand that changes in staff may cause some hiccups with service, and to that end, we do apologize. We oftentimes promote associates from within, which results in open positions needing to be filled. We do our best to mitigate the disruption to our residents in these cases. We're sorry to hear that a bicycle may have been stolen from the garage. We do our best to keep the residents up to date when it comes to occurrences on the property. We also have reminders posted to lock vehicles before leaving the garage. We also have our concierge walk the community periodically to make sure things are in order. Notices were also posted prior to any garage painting so that residents would have ample opportunity to move their vehicle. Please know that all cleaning charges assessed are in line with what is required within the lease agreement. This apartment was not left in a ready-to-rent state, resulting if move-out charges.

  Thank you.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23370821
  
  I am rejecting this response because:
  Tmi enclosed the pictures as we left the apartment.  The last picture with all the white dust. Is not on us. 
  Sincerely,
  
  ********* *********-***** ********* *********-*****

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of *************************** on March 31, 2025 at the end of my one-year lease. I left the unit cleaned and emptied out. I received an unsigned email from the property management that they were charging me an additional $167.50 over and beyond my security deposit to clean and repair the unit. I responded via email to challenge this citing my maintenance requests that were never addressed. An area manager responded with an email offer to zero out the account. To end the conflict, I accepted her offer but never heard back. On Monday, May 19, 2025, I started receiving multiple calls from different numbers PER DAY belonging to a debt collection company ********************* acting as agents on behalf of ***************** Apartments. One of their debt collection agents informed me yesterday Tuesday, May 20, 2025 that they were calling to collect $167.50 on behalf of *********************. I emailed the area manager yesterday about this issue but have received no response. The debt collection calls continue today Wednesday May 21, ******************************************************************************* this issue have been attached to this complaint.

  Business Response

  Date: 05/30/2025

  To whom it may concern,

  We apologize for the miscommunication in this case. It was determined that the resident was told that the balance of $167.50 was to be waived. We have since corrected the error and adjusted the collections balance to reflect the update. 

  Apologies for the inconvenience and thank you for your time.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23360773
  
  I am rejecting this response because: No response was attached to this notification.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 06/05/2025

  Thank you for the confirmatory response.

  I will monitor for and transmit any and all further communications from ******* concerning this issue.
  

  
  

  Customer Answer

  Date: 06/26/2025

  After initiating a dispute in May 2025 (last month) ago via BBB, this business, Weidner Properties, acknowledged their error and reported that they had removed all amounts reported owing against my account for Unit 2814 at Northridge Courts Apartments. On June 25, 2025 (yesterday), ********************* (acting on behalf of Weidner Properties) reported this amount to Experian as a derogatory account. The advisory from Experian is attached to this email. It appears that Weidner Properties has neither been candid nor acted in good faith in this matter in reporting to BBB that this issue was resolved. Also attached are emails relevant to this issue. As stated in my previous BB complaint against this business, I want this derogatory report removed forthwith from any and all of my credit bureau reports, and confirmation of same provided in writing.

  Desired Outcome:

  Correction to a credit report; Contact by the business

  
  

  Business Response

  Date: 07/01/2025

  To whom it may concern,

  Our team has bene in contact with the collections company and they have indicated that the file now shows closed with a status of "paid." We apologize for any unnecessary messages to the customer.

  Thank you.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23360773
  
  I am rejecting this response because: As of today, July 3, 2025, this record still appears on my Experian report.

  I am (as previously) requesting an official letter on letterhead from Weidner stating that this debt does not exist/has been cancele,  and what steps have been taken to resolve this matter with ******* from the Weidner end.
  

  In turn, I will forward said letter to Experian to expunge this debt entry by ******* on behalf of Weidner Apartments. This is the mandatory requirement of the credit bureau.

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/09/2025

  ********************* has NOT resolved this issue as of today, July 9, 2025. The collections flag still persists on my Experian credit record.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The continuous issue at this building is the lack of care and concern for the residents from the very very rude community manager. The following situations shows that she is not taking care of this building or the Tenants 1.)This building is very very dirty. No cleaning staff 2)The carpets are filthy as are the walls, elevator and doors. 3)The garbage building is disgusting as it is now full of people's furniture and stuff that they did not want to take to the dump. 4) Lack of communication from this community manager is appalling. No notice about vendors working on the weekend 5)The community manager has rented out parking stalls to people who do not even live in the building. When I approached her about strange people wandering in the building her answer was they were vetted. The locks should be reversed so that you need a key to go from the parking to the main floor not that you have access to the building through the underground parking. 6)We were asked to park our vehicle with the front facing in due to the risk of carbon monoxide. Ridiculous reason. We complied but others parking are not parking facing inward so why is this rule not being enforced

  Business Response

  Date: 05/22/2025

  To whom it may concern,

  Please see below for details addressing this resident's concerns:

  1. Cleaning and Building Maintenance
  Our regular housekeeper has been on leave since March 24. Since then, our community manager has been taking over those duties. We understand that this may result in longer times to clean certain areas, and we are looking into temporary solutions.

  2. Construction and Condition of Common Areas
  Construction is currently underway in units 209, 309, and 409. Work is being carried out between 9 AM and 5 PM. As a result of the ongoing renovations, the elevator and nearby common areas have become dirtier than usual. Were aware of this and are doing our best to manage it through additional cleaning. The construction is expected to be completed by next week.

  3. Garbage Room and Furniture Disposal
  Unfortunately, despite several reminders, residents continue to leave furniture and large items in the garbage room. We have been managing the disposal of these items to the dumpsite ourselves. Currently, we have one couch scheduled to be taken to the dump next week. We will be sending out another reminder soon to inform everyone that this is not allowed.

  4. Parking Stall Rentals and Building Access from underground parkade
  We do rent out parking stalls to non-residents, each person is carefully screened, including credit and criminal background checks. As for building access through the underground parkade, we cant reverse the lock due to fire code regulations. Emergency fire exits must remain unlocked and accessible at all times for safety according to the ************************

  5. Vehicle Parking
  This is in an effort to reduce the amount of noxious fumes coming from running vehicles from entering apartment homes. We do our best to enforce this rule across our community.

  Thank you.