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Business Profile

Mens Clothing

Zumiez Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

This profile includes complaints for Zumiez Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zumiez Inc. has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zumiez Inc.

      4001 204th St SW Lynnwood, WA 98036-6864

    • Zumiez Inc.

      1101 Outlet Collection Dr SW Ste 1341 Auburn, WA 98001-6531

    • Zumiez Inc.

      2104 S. Commons #C20 Federal Way, WA 98003

    • Zumiez Inc.

      16571 NE 74th St Redmond, WA 98052-7803

    • Zumiez Inc.

      1008 Southcenter Mall Tukwila, WA 98188

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my items back to the physical store and got my refund but am missing additional funds and I went back to the store asked why am i missing a certain amount and they told it was it wasn't their fault when it is about not missing to scan my full returns I brought back to them and my order was #*********** which I am missing Obey Gaze II Brown ****** Zip Hoodie, Empyre Loose Fit Scramble Grey Skate Jeans and RIPNDIP Los Feliz Black Denim Work Jacket

    • Initial Complaint

      Date:11/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was overcharged on my delivery order by $58.29 and that caused me to overdraft in my checking account because I was unaware that this would happen. My order total was $78.95 and I already paid that in full. So now I'm asking for a refund of $63.29 because there was an overdraft due to how you people operate your business in an extremely shady way. Order #***********

    • Initial Complaint

      Date:03/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased item from Zumiez on March 7th;Selected standard shipping (for which I paid extra) which they noted would arrive in around 5 business days.They shipped it out with ***** ground economy, previously called smartpost. This means that the item won't arrive till pretty much a whole month after I ordered (tracking now states April 4th).This is pretty ridiculous given that they stated 5 business days during checkout.

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only received 1 item a skirt from my order everything else have not received the one item that was delivered they threw it like trash at my door my camera recorded it and I contacted the company they said there not responsible for lost or stolen but I never received it I have a camera recording all day.

    • Initial Complaint

      Date:02/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made this order on 2/2/2023 and when I received the order, the shoes look worn. Im a sneaker person and I dont care if I spend $5 on a shoe, I expect it to look CLEAN & UNWORN. I zumiez told theres nothing they can do. It seems as if they took this shoe off display and sold it to me

      Business Response

      Date: 02/27/2023

      Zumiez has no record of this customer calling our help center. ************* will be reaching out via email today, 2/27/23, to resolve.

    • Initial Complaint

      Date:12/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product 4 days ago. Today, I checked my account and 2 charges are made to my credit card for the same amount. When inquired about charges, no real explanation can be provided. Its been 4 days, 2 weekend and 2 business days. NO tracking number supplied. When asked, they stated that an employee when drive and hand deliver the product to the resident. Asked when should i expected it? Their response, in total, 2 weeks **** I asked if i can cancel, they responded no because the order has already been submitted in to the system. BUT, the product has yet to make it to deliver service. Wait! They just stated that the product will be driven by an employee and hand delivered!. Product is still at their location and sitting, I cant cancel, I get charged twice, not tracking info, Very poor business practice.

      Customer Answer

      Date: 01/05/2023

      This issue has been resolved. Case can be closed

      Thank you

    • Initial Complaint

      Date:11/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item. Got a notification from ***** late in the evening at 10.:23pm that there was a delay on service and the order was delivered at the same time which immediately was a red flag. Called ***** and they explained to me that Zumies used a third part delivery service and they are responsible for the delivery. Zumies have not responded to my contact and they are not answering their customer service calls.

      Customer Answer

      Date: 12/01/2022

      I was able to reach the company to find a resolution. 

    • Initial Complaint

      Date:10/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Zumiez using my credit card. Zumiez ran out of the items and never delivered anything to me. Zumiez acknowledges they no longer have the items. Zumiez acknowledges they never sent me anything. However, they are refusing to provide me with a refund. They are only offering a gift card. I do not want a gift card. I would like my credit card refunded or for them to provide a check for deposit.

    • Initial Complaint

      Date:10/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, September 30, 2022 at 3:45pm I received a debit charge notification from ************************ for an unauthorized charge of $624.19 at Zumiez, ******************************************************************************** Steps I took in response included:I Called TFCU Fraud at ************ and reported pending breach as fraud. Provided requested online to Bank required for investigation.I ************ report on record same-day and was interviewed by **************************** Report #********/1 Because I am employed near location, I immediately went to Zumiez and inquired about charge directly with store associates. Confronted sales associate ***** who casually verified and admitted to a woman having shopped in the store and attempted on 9/30/22 to use several cards before offering my credit card number without a physical card. Responsible Zumiez Associates accepted number without required proof of identification and ran the purchase of $624.19. Zumiez associate then attempted to call fraudulent telephone and look up fake Instagram account provided by criminal. No apology was offered for the unauthorized and unverified sale using my stolen account number I hold ********************** directly liable for negligence in approving said fraudulent charge without proper verification. I demand a full and swift refund/credit return of the improper charges to my account and disciplinary action taken to the store associates who displayed an indifference to ensuring store policy in permitting the fraudulent charges to occur.

    Zumiez Inc. is NOT a BBB Accredited Business.

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