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Kozyard LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Kozyard LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kozyard LLC has 3 locations, listed below.

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    • Kozyard LLC

      2825 80th Ave SE Ste 202 Mercer Island, WA 98040-2977

    • Kozyard LLC

      31 Colonial Dr Piscataway, NJ 08854-4113

    • Kozyard LLC

      7351 McGuire Ave Dock 38 Fontana, CA 92336-1668

    Customer Review Ratings

    1.47

    Average of 15 Customer Reviews

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    Review Details

    • Carole S

      Date: 07/05/2023

      I ordered a gazebo through *********** It took forever to get delivered. First it gave a delivery day but did not come. Called and they said there were out of stock but now they have more. It came in less then a week. Fine. Funny when we were looking at the instructions it would say to PLEASE us double sided tape when attaching the cheap plastic clips to the the roof panels yet they did not include any so you had to go and purchase it yourself. Then when we were putting it together the corner brackets were all going the same way instead of a left and right. So to the phone i went again. They said to give them a couple days to ************** . Well a week went buy and nothing. Called again and they gave me the tracking # and said they would check with the warehouse and thought she would put me on hold but no just hung up. Tracking # just said a label was created on the date i first called. Called 2 days later to see what she found out and said she talked to the warehouse and they said they sent out and she would call ***** and call me back. No phone call. I contacted ***** and they said they haven't received anything yet. So I guess I will be calling again tomorrow. I love the gazebo but just want it finish it and enjoy. terrible customer service

    • Ami G

      Date: 06/20/2023

      Terrible service I bought a 400$ umbrella That said red it was orange My patio set is red so it looks weird together They said initially they would replace Then another rep literally argued though the email , and offered me 10$ lol I dont need the money just wanted the replacement in another color . Worst service ever DONT BUY FROM THIS COMPANY WHAT A JOKE !!! Hope they go out of Buisness soon . I would never treat my patients this way How sad

    • Geoff B

      Date: 05/22/2023

      Worst customer service I've ever experienced. I urge everyone to shop elsewhere. I called for replacement parts for my hardtop unit, I had the part numbers I needed from the parts manual. I was told they refused to sell me parts seeing I didn't have my original order number. They don't deserve a single star.

    • Brian S

      Date: 01/14/2023

      Horrible company! Does not honor their own warranty! We bought 10 lounge chairs- 3 have already started coming apart! They told me they can only send 1 repair kit! Theyll tell you theyll send replacement parts- but they dont. They also will not return emails- so basically buyer beware! DO NOT BUY FROM THIS COMPANY!!I guarantee you will regret it! Their products do not hold up! ****** learned! Avoid at all costs. Give your money to a more reputable company!

    • Rod I

      Date: 09/06/2022

      Dispute over warranty repair. TA 350 vacuum pump failed the second time I used it.Attempted to contact company for repair and didn't get a response.Read in the User Guide provided with the pump to send it to Kozyard LLC *************************************************************************** Checked on their web site and see the same User Guide and address.Their warranty says they will reimburse me for my shipping if the repair is covered under warranty.Now they are saying they will not reimburse me for that shipping cost and want to charge me for shipping to send me a repaired unit.I say I would rather walk away from $75 dollars (the price of the pump) rather than risk another $15 dollars on top of the $24 I've already spent.

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