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Business Profile

New Car Dealers

Bud Clary Ford of Moses Lake

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bud Clary Ford of Moses Lake's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bud Clary Ford of Moses Lake has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/20/25, I bought a 2013 ******** ATS from Bud Clary of Moses Lake. The deal was they would keep the car and install new tires, as well as fix the driver assist system. I started having problems with the driver assist 2 weeks after getting it back from dealership. They also installed one of the tires wrong and the bead was tore and is stuck between the tire and rim. I contacted my sales *** to get this handled and he said he would get ahold of me on monday, presidents day, i am still yet to hear from him then i find out he blocked my number. If i ***lace one tire I have to ***lace all four due to it being AWD and the driver assist was supposed to be fixed. I just want the car fixed the right way. They wont return my calls or do anything to make this right.

      Business Response

      Date: 03/11/2025

      Myself and my ****** service manager **** ****** have been in contact with ******* since last week regarding this issue. She sent us an email with photos showing the issues she was having with her tires. I got **** involved and he reached out to ******* with a resolution offer. This matter is in the process of being resolved. **** has an appointment scheduled to get her issues fixed. I have spoke to the sales *** that was not answering her calls and that matter has also been resolved.

      Thank you 

    Bud Clary Ford of Moses Lake is NOT a BBB Accredited Business.

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