Complaints

This profile includes complaints for Cascade Natural Gas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cascade Natural Gas Corporation has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cascade Natural Gas Corporation

  1520 S 2nd St Mount Vernon, WA 98273-4808

• 

  Cascade Natural Gas Corporation

  6313 Kitsap Way Bremerton, WA 98312-2127

• 

  Cascade Natural Gas Corporation

  1600 Iowa St Bellingham, WA 98229-4707

• 

  Cascade Natural Gas Corporation

  205 7th St Wenatchee, WA 98801-1985

• 

  Cascade Natural Gas Corporation

  614 N Mission St Wenatchee, WA 98801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cascade Natural Gas is stealing a basic service charge($5.32 for residential $13.83 for commercial) every time they switch an account from tenant to landlord or landlord to tenant. Charging both parties the service charges for the same month.

  Business Response

  Date: 10/04/2023

  Per Cascade Natural **** approved tariffs, the Basic Service Charge is the minimum charge for each customer bill, regardless of whether the bill cycle is for a month or a partial month. As stated in the tariff, [t]he minimum bill per month shall be the basic service charge. The minimum bill for this service shall not be subject to cancellation or reduction for seasonal or temporary periods. The Basic Service Charge covers the fixed costs that the company incurs regardless of whether or not the customer uses ********************** gas, such as the costs associated with generating and mailing a bill.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20663208
  
  I am rejecting this response because:
  Cascade Natural Gas is a monopoly and therefore has no need or desire to be reasonable. In a period of less than 30 days they collected 4 minimum service charges on one address. Multiply this out over the hundreds of thousands of service addresses and the amount they STEAL yearly easily tops millions.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my rental on 03/25/23 and I told them on the 23rd I was moving to set up new service and transfer my account. I told them I needed to cancel the account on my rental as of the 1st. When I went to pay the first bill at my rental it had not been canceled so I called and they said that I needed to request the change and would pull my recording to verify. At this time they say I am responsible for the final bill and th3e 40 despite not having lived at the address for over a month and having requested a cancellation of service. I cannot go with another provider as they own a monopoly in our area. It may be a small sum of money but on principle it needs to be canceled and if need be I will defend my credit score

  Business Response

  Date: 05/11/2023

  *********************** called Customer ********************** on May 9 and spoke with an agent regarding the requested stop date. On the same day the claim was verified and a request was submitted to correct the billing.  The correction was completed on May 10 when the last bill was cancelled and a corrected closing bill was created.  There will be no impact to the credit score.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned a rental in ********** ********** and it was sold on 06/19/2021. After sale, I contacted Cascade Natural Gas by phone and cancelled my account and my Continued Service Agreement. On August 22, 2022 I received a bill in the amount of *****. I called them and they told me that the bill was my responsibility because I had not cancelled my Continued Service Agreement. I advised that I had, and I also cancelled all services after the sale of the property. Again, I received another bill, now for *****. I sent them an email advising them that the property was sold on 06/19/2021, who the new owners were and that I was no longer responsible for any bills for that property.

  Business Response

  Date: 10/31/2022

  We will contact ********* directly regarding this issue.