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Business Profile

Used Car Dealers

Autotrack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Autotrack's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autotrack has 2 locations, listed below.

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    • Autotrack

      null Mount Vernon, WA 98273-5403

    • Autotrack

      1200 W Division St Mount Vernon, WA 98273-3232

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $12000 for a kia ******* in November of 2018. It went through oil like crazy so I took it to ********** *** within a week and turns out to be a blown motor. They wouldn't do anything because something about a 3 day lemon law was past so it wasn't their problem. I also got a carfax type history report when I bought it that showed no accidents no major issues. I didn't notice until 4 years later when I tried to trade it in and was told they didn't want my vehicle because of its history. Turns out they gave me a fake one so I'm stuck with this vehicle that I over paid for. I still have both reports but this company pulls some sketchy stuff obviously. I would not recommend them to anyone. I feel stupid for being taken advantage of as this was my first time buying something by myself. Very rude and unprofessional. At the time I bought it to take my husband to cancer treatments and I told them that but they didn't care.

      Business Response

      Date: 03/26/2024

      **********;  Sorry for you past troubles with you *** . we do check every car to the best of are abilities  today and in the past t *** had a campaign replacing  engine like yours. Not sure what happen at the *** ****** when you took it there . This is the first I had  heard of your troubles 6 year ago. As far as reports go. We use Autocheck. these report are from the vin #.and are only as good as the information in there data. We do are best to please customers. In your you case way to much time has past. The current market 6year later is much less.. so check values and sell the *** *************** good luck 

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from AutoTrack Saturday may 6 the same day i bought the car after driving away from the lot for 30 mins the suv started to smoke. I pulled over called ***** the gentleman who sold me the vehicle, I told him about the problem he told me that it was oil that was left from them changing the head gaskets an that it would be ok dont worry about there nothing wrong with the truck the smoke continued I called back he said bring it up we made an appointment for that next Saturday I drove up there from north bend an he told me the mechanic wasnt there. So made another appointment before I could even get up there the suv broke down I had to pay for a 2 times once to my house an once to the dealership. I told ***** many times there was something wrong with the truck he continued to tell me that it was ok an I was over reacting I even asked if maybe it just needed an oil change he said no they just changed the oil. An the result of the car breaking down on the expressway while I was driving with my family the engine blew on Friday may 26 I barely had 2 weeks to drive a car I payed ****** dollars for cash an now the owner just made me sign an agreement to pay him **** dollars for my truck back because he fixed it I need help please this is not right

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