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Business Profile

Baths

Bath Fitter
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bath Fitter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bath Fitter has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bath fitter in ****, Washing had an installation appointment to install for 3 bathrooms 9/30/24-10/1/24. One of the bathroom doors was not completed because the measurements were wrong prior to the installation. My husband and I were told that it would **** *-8 weeks before the doors would arrive! Yesterday, I had to reach out to Bath Fitter because I hadnt received any information pertaining to the doors. They said that IT LOOKS LIKE THE DOORS WONT BE HERE UNTIL THE END OF DECEMBER!!! We are EXTREMELY ANGRY and to say the least DISAPPOINTED!! We would like some kind of compensation for our troubles!

      Customer Answer

      Date: 11/13/2024

      Information:

      Bath Fitter:

      Address: *************************;

      **************

      * Phone Number:

      (253) 638-5422/ **************.

      Business Response

      Date: 12/02/2024

      Hello ***** *****,

      Thank you for reaching out, we sincerely apologize for the inconvenience that you've experienced. We can understand that this situation has been frustrating for you and your husband, and we regret the delay in completing your project.
      The delay in receiving the correct Shower doors is not the level of service we strive to provide, and we take full responsibility for the delay and the subsequent lack of timely updates. We appreciate your patience as we work to resolve this issue.
      We want to assure you that your doors are in route and we are aware that the delay has caused you frustration. To address the inconvenience this has caused, we are reviewing your request for compensation. We believe we can reach a resolution.
      Your satisfaction is very important to us, and we are committed to making this right. Please dont hesitate to contact me directly at ************ if you have any additional questions or concerns.
      Thank you for giving us the opportunity to address this matter.
      Sincerely,

      Trey Provident

      Manager

      Customer Answer

      Date: 12/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

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